The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 549 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
HOTELTIME shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Payment processing and Guest CRM.
my-bookings shines .
Side-by-side ratings based on 549 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | Contact sales |
| Verified Reviews | 549 | 0 |
After analyzing 549 verified reviews, HOTELTIME users most value its user interface and learning curve, technical support, reporting and analytics, while my-bookings users highlight . Click any theme to see what reviewers say.
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User Interface and Learning Curve
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Technical Support
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Reporting and Analytics
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System Stability and Updates
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Customization Options
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Automation Features
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Mobile Optimization
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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my-bookings |
|---|---|---|
| Small (10-24 rooms) ▾ | #5 219 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #3 238 reviews | — |
| Large (75-199 rooms) ▾ | #2 46 reviews | — |
| X-Large (200+ rooms) ▾ | #8 7 reviews | — |
By Property Type
| Segment |
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my-bookings |
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| Boutique ▾ | #5 239 reviews | — |
| Luxury ▾ | #3 241 reviews | — |
| Branded / Chain ▾ | #4 143 reviews | — |
| Extended Stay ▾ | #4 49 reviews | — |
By Region
| Segment |
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my-bookings |
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| North America | #52 4 reviews | — |
| Europe ▾ | #2 384 reviews | — |
| Asia Pacific ▾ | #5 111 reviews | — |
| Middle East ▾ | #1 21 reviews | — |
Choosing a property management system (PMS) involves evaluating many factors: features, ease of use, support, integrations, and overall hotel fit. HOTELTIME PMS by HOTELTIME stands out with a proven track record, extensive features, and a large, recent review base. Conversely, my-bookings offers a straightforward alternative but lacks the depth of reviews and integrations needed for larger or more complex operations. Your decision hinges on your hotel’s size, operational complexity, and growth plans.
Both products aim to streamline reservations, automate tasks, and improve operational visibility. However, HOTELTIME provides a more comprehensive, scalable solution with a focus on integration and support, while my-bookings maintains simplicity, potentially suitable for smaller properties or less complex management. Are you ready to choose between depth and simplicity?
HOTELTIME PMS excels at managing complex hotel operations across departments, with over 430 recent reviews and a high overall score of 4.83/5. Its cloud-based platform is trusted worldwide, integrated with POS, spa, and revenue tools, making it suitable for properties of all sizes, including resorts and groups. my-bookings, on the other hand, has zero reviews and lacks the broad feature set and market presence needed for larger or multifaceted establishments.
While HOTELTIME’s robust features—like guest CRM, automated night audit, and channel management—demonstrate its suitability for dynamic hotels, my-bookings offers reservation management and automation but without recent validation. For your hotel, if operational complexity and scale matter, HOTELTIME is the safer, more proven choice. Would you prefer a solution that’s widely trusted or one still emerging?
If your hotel needs a comprehensive, feature-rich PMS that supports multi-department workflows, scale, and integration, go with HOTELTIME. It’s designed for properties of all sizes, from boutique to large resorts, and boasts nearly 440 recent reviews, reflecting current user satisfaction. For smaller hotels, hostels, or properties seeking a basic system with minimal setup, my-bookings might seem appealing, but its lack of recent reviews and features make it less reliable.
HOTELTIME’s extensive integrations, 58 verified partners, and global presence ensure it can grow with your property. Conversely, my-bookings might be suitable for property owners who prioritize simplicity over depth, but it lacks the proven track record and support network HOTELTIME offers. If you want reliability and growth potential, HOTELTIME is the clear choice.
HOTELTIME scores a 4.66/5 for ease of use, with many reviews praising its intuitive interface, quick onboarding, and staff adoption. Users frequently mention that once familiar, staff can operate the system efficiently with minimal training, despite some initial complexity in setup. Support ratings of 4.73/5 reinforce its user-friendly reputation, with many reviews highlighting responsive assistance.
my-bookings, however, has no recent reviews to evaluate user experience or onboarding quality. Given the absence of current feedback, it’s difficult to assess how easily your team could adopt it. Edge: HOTELTIME, thanks to its high ratings and proven user satisfaction.
HOTELTIME offers 51 unique features not found in my-bookings, covering EPoS, integrated CRS, guest CRM, automation, group functionality, and more. It also provides modules for housekeeping, revenue management, online check-in, and multi-currency support—capabilities vital for larger, multi-department hotels. my-bookings, with zero unique features listed, appears to offer reservation management and basic invoicing but lacks the depth needed for complex operations.
HOTELTIME’s broad feature set, including advanced reporting, digital registration, and integration capabilities, makes it versatile for diverse hotel needs. my-bookings' limited features suggest it’s more suited for properties with minimal operational complexity. Edge: HOTELTIME, for its extensive, proven feature list.
HOTELTIME’s customer support scores 4.73/5, with reviews praising quick responses, knowledgeable staff, and effective onboarding. Users mention that HotelTime’s support team remains accessible and helpful, especially during setup and troubleshooting, contributing to higher satisfaction levels.
my-bookings has no recent review data available to assess support quality or responsiveness. Without current feedback, it’s impossible to gauge support effectiveness. Edge: HOTELTIME, given its high support rating and positive customer feedback.
HOTELTIME integrates with 58 verified partners, including Profitroom, Bookboost, and STR, providing connectivity with booking engines, revenue management, and third-party services. This extensive network enables hotels to customize their tech stacks efficiently. my-bookings, with zero verified integrations, cannot match HOTELTIME’s ecosystem.
The ability to connect with a wide range of partners makes HOTELTIME more adaptable and future-proof. If your hotel relies on diverse third-party systems, HOTELTIME’s integration breadth clearly surpasses my-bookings. Edge: HOTELTIME.
HOTELTIME’s latest reviews—27 in the last six months—show a 93% likelihood to recommend, with an overall 4.83/5 rating based on 433 reviews. Hotels of all sizes and segments praise its ease of use, support, and feature richness, especially in the luxury, boutique, and resort categories, which rate it at 4.82/5.
my-bookings has no recent reviews, making it impossible to determine current user satisfaction. The lack of feedback diminishes confidence in its ongoing performance. Edge: HOTELTIME, with its recent, high-rated reviews.
HOTELTIME’s pricing starts at $600 per month with no freemium or free trial, reflecting its enterprise-grade features. Pricing details for my-bookings are unavailable, suggesting it may operate on a different model or lacks transparency.
Given HOTELTIME’s clear, upfront cost, your hotel can budget and plan accordingly. Without transparent pricing for my-bookings, HOTELTIME’s pricing structure offers more certainty for decision-making.
Hotels that seek a flexible, feature-rich platform capable of growing with their business should consider HOTELTIME. Its comprehensive modules support complex operations, making it suitable for diverse hotel types, from boutique to large resorts.
If your property values ease of use and minimal setup, my-bookings might suit you. However, without recent validation, it’s less suited for hotels aiming for growth or complex management.
HotelTime PMS offers a broad, integrated platform designed to support multi-department hotel operations, with a proven track record validated by over 430 recent reviews. It’s well-suited for properties seeking to streamline complex workflows, scale operations, and access data-driven insights. The higher upfront cost reflects its enterprise features and market presence.
If your hotel requires advanced automation, integrations, and support for growth, HOTELTIME provides a safer, more reliable choice. my-bookings may serve small or simple properties but lacks recent validation and extensive features, making it less suitable for dynamic hotel environments. For most hotels, HOTELTIME is the recommended option.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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my-bookings | |
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| Starting Price | From $600/mo | — |
According to HTR's product database, HotelTime PMS and my-bookings share 0 features. Here are the key differences — features one has that the other lacks.
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my-bookings |
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| Ancillary revenue tracking | ||
| Calendar view | ||
| EPoS | ||
| Guest CRM | ||
| Integrated CRS | ||
| Payment processing |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
No published case study for this goal yet.
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
No published case study for this goal yet.
What hoteliers love
While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.
While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further en... While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further enhance user experience, ensuring assistance at all times, especially for international users.
HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.
Where hoteliers push back
Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.
The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. HotelTime PMS and my-bookings share many core Property Management Systems features, but each has unique capabilities. HotelTime PMS offers 58 verified integration partners, while my-bookings offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. HotelTime PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
HotelTime PMS: No. my-bookings: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HOTELTIME has an HT Score of 92 and my-bookings has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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