The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 374 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
my-bookings shines .
Stayntouch shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Revenue management module and Ancillary revenue tracking.
Side-by-side ratings based on 374 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 374 |
After analyzing 374 verified reviews, my-bookings users most value its , while Stayntouch users highlight smooth transition and training, user experience and interface, housekeeping and operational efficiency. Click any theme to see what reviewers say.
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Smooth Transition and Training
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User Experience and Interface
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Housekeeping and Operational Efficiency
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Reservation and Rate Management
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Reports and Analytics
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Limited Group and Invoice Management
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | my-bookings |
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| Small (10-24 rooms) ▾ | — | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #5 208 reviews |
| Large (75-199 rooms) ▾ | — | #7 29 reviews |
| X-Large (200+ rooms) ▾ | — | #2 58 reviews |
By Property Type
| Segment | my-bookings |
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| Boutique ▾ | — | #6 220 reviews |
| Luxury ▾ | — | #6 180 reviews |
| Branded / Chain ▾ | — | #3 152 reviews |
| Extended Stay ▾ | — | #14 17 reviews |
By Region
| Segment | my-bookings |
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| North America ▾ | — | #4 262 reviews |
| Europe ▾ | — | #12 64 reviews |
| Asia Pacific | — | #21 3 reviews |
Choosing between my-bookings and Stayntouch hinges on your hotel’s operational needs, scale, and priorities. Both systems aim to streamline property management, but they diverge significantly in features, user experience, and market presence. my-bookings is a lesser-known platform with limited reviews and features, while Stayntouch boasts over 300 reviews, a high rating, and a robust feature set. Which solution aligns best with your hotel’s growth plans and guest experience goals?
my-bookings presents itself as an accessible, all-in-one property management system with reservation and invoicing tools that simplify daily tasks. However, it lacks extensive third-party integrations, detailed reporting, and a broad market presence. Conversely, Stayntouch offers a cloud-based platform with a proven track record in multi-property management, guest engagement, and revenue optimization, supported by 188 verified integrations and a high overall rating.
The core difference is that my-bookings appears to be a basic, self-contained solution, while Stayntouch is a scalable, feature-rich platform designed for diverse hotel types and larger operations. With more recent reviews and a higher user rating, Stayntouch demonstrates stronger market confidence. Are you prioritizing a straightforward system or a comprehensive, adaptable PMS?
If your hotel needs a scalable PMS with extensive features, third-party integrations, and a focus on guest experience, go with Stayntouch. Its suite includes revenue management, online check-in, housekeeping modules, and a mobile app — all supported by a high level of user satisfaction.
On the other hand, if your property is small, with minimal operational complexity, and you prefer a simple reservation platform without the need for advanced features, my-bookings might suffice. But remember, it has no reviews, no features, and no market presence, making it a less viable choice for hotels seeking growth or sophistication.
Stayntouch consistently receives high marks for ease of use, with a 4.7/5 rating and positive reviews praising its intuitive interface, rapid onboarding, and mobile support. Users mention that staff can learn the system quickly, and the platform’s design supports efficient daily operations.
my-bookings, with a 0/5 rating and no reviews, offers no data to evaluate usability. Given the absence of user feedback, it’s impossible to judge its interface or onboarding experience.
Edge: Stayntouch.
Stayntouch’s 49 features include revenue management, online check-in, group handling, guest profiles, integrated payments, and mobile apps—none of which my-bookings offers. Its advanced modules support modern hotel needs, such as digital registration, automated night audits, and real-time reporting, making it suitable for complex operations.
my-bookings provides reservation management and invoicing features but lacks the extensive capabilities, integrations, or automation present in Stayntouch. The feature gap is substantial, with Stayntouch clearly leading in scope.
Edge: Stayntouch.
Stayntouch’s support system is highly rated at 4.68/5, with reviews highlighting prompt, effective assistance and thorough onboarding. Users report that support staff are friendly, accessible, and committed to resolving issues quickly, contributing to high customer satisfaction.
my-bookings has no reviews or support ratings to compare. Its lack of presence in the market and absence of feedback suggest it cannot match the proven support quality of Stayntouch.
Edge: Stayntouch.
Stayntouch integrates with 188 verified partners, including major systems like RoomPriceGenie, STAAH, and others, providing seamless connections across revenue management, channels, and contactless check-in. This extensive ecosystem allows your hotel to tailor its tech stack to specific operational needs.
my-bookings offers no verified integrations, limiting its flexibility and potential for growth. For hotels relying on third-party systems, Stayntouch’s extensive integration network is a decisive advantage.
Edge: Stayntouch.
Stayntouch’s 4.56/5 rating from 317 reviews reflects broad, recent positive feedback across hotel segments, especially boutique and independent properties. Hotels like the TWA Hotel and Catbird Hotel praise its ease of use, automation, and guest satisfaction improvements.
my-bookings has no reviews, so it cannot be rated or trusted based on user feedback. Its lack of market presence makes it unlikely to meet the expectations of modern hoteliers.
Edge: Stayntouch.
my-bookings does not publicly disclose pricing details, suggesting it might be customized or less transparent. In contrast, Stayntouch charges $800 monthly, with no setup fees or hidden costs, offering a clear pricing structure for hotel operators.
Considering value, Stayntouch’s pricing aligns with its feature set and support, making it easier to evaluate ROI.
Not ideal if:
Not ideal if:
Stayntouch offers a full-featured, scalable platform supported by extensive reviews, recent positive feedback, and widespread integration options. Its user interface and support services are highly rated, making it suitable for mid-sized to large hotels, chains, and properties seeking modern, guest-centric solutions.
my-bookings remains a less proven option, with no reviews, features, or market presence to support its suitability. It’s likely only appropriate for very small properties with basic needs and no growth plans.
If your hotel requires a reliable, feature-rich property management system with proven support, choose Stayntouch. It will enable operational efficiency, better guest experiences, and future scalability.
If your property is small, with minimal operational complexity, and you’re comfortable with a minimal system, my-bookings might be enough — but beware of its limited market validation.
In conclusion, for most hotels aiming to grow and meet guest expectations, Stayntouch is the clear choice based on available data and recent reviews.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| my-bookings |
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| Starting Price | — | From $800/mo |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature | my-bookings |
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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Spa
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We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
No published case study for this goal yet.
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
What hoteliers love
Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistent... Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistently mentioned for their support and comprehensive guidance. Many reviews highlight the ease of moving from previous systems, an aspect noted particularly for its stress-reduction during onboarding.
The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for st... The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for staff with varying technical proficiencies. This contributes significantly to positive front-desk and operational performances.
The housekeeping management features of Stayntouch are frequently highlighted for simplifying room assignments and tracking housekeeping status. This... The housekeeping management features of Stayntouch are frequently highlighted for simplifying room assignments and tracking housekeeping status. This boosts operational efficiency by providing real-time updates that enhance day-to-day workflow.
Where hoteliers push back
While reporting features are appreciated for being comprehensive and aiding in operational oversight, several reviews indicate room for improvement in... While reporting features are appreciated for being comprehensive and aiding in operational oversight, several reviews indicate room for improvement in terms of report customizability and clarity. Challenges in generating detailed reports have been a noted setback for some users.
Some reviews highlight difficulties in managing group bookings and invoicing, noting that certain processes could be more streamlined and intuitive. I... Some reviews highlight difficulties in managing group bookings and invoicing, noting that certain processes could be more streamlined and intuitive. Issues with shifting client accounts and historical data access suggest there's room for feature expansion.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. my-bookings and Stayntouch share many core Property Management Systems features, but each has unique capabilities. my-bookings offers 0 verified integration partners, while Stayntouch offers 193. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
my-bookings: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. my-bookings has an HT Score of 0 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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