HotelTime PMS vs. Ulyses (by Septeo Hospitality):
Which Is Right for You?

The Decision

Choosing between HotelTime PMS by HOTELTIME and Ulyses by Septeo Hospitality boils down to your hotel’s operational scope and your need for a proven, reviewed solution. HotelTime offers a comprehensive, cloud-based PMS with extensive features, proven support, and a large user base, especially outside Europe. Ulyses emphasizes versatile management of a wide array of services in a single platform, but lacks the extensive review data and recent user feedback that bolster HotelTime’s credibility. Which approach aligns better with your hotel’s needs?

Is HotelTime or Ulyses Better for Hotels?

Both HotelTime and Ulyses seek to streamline hospitality operations but do so with different strengths. HotelTime’s platform is designed for hotels of all sizes, offering modules that handle reservations, housekeeping, accounting, and more, with a focus on operational efficiency. Ulyses, however, markets itself as a full-service management tool capable of integrating accommodation, food, activities, and retail, aiming to enhance guest experiences across multiple service lines. Given HotelTime’s extensive review footprint and recent ratings, does your property prioritize proven support and core PMS features over broader service management?

HotelTime vs Ulyses: Which Should Your Hotel Choose?

If your hotel needs a reliable, well-supported PMS that consolidates daily operations like reservations, invoicing, and housekeeping, HotelTime is the clear choice. It’s been used in 650+ properties worldwide, with a solid 4.83/5 overall rating from 433 recent reviews, emphasizing ease of use, support, and value. Conversely, if your hotel runs multiple service lines—such as spa, retail, or activities—and requires a management tool that covers a wider customer journey, Ulyses might appeal with its marketing and operational integration. But without recent reviews or a proven user base, HotelTime’s track record makes it the safer option for most hotels.

Is HotelTime or Ulyses Easier to Use?

HotelTime’s user interface scores a high 4.66/5, with reviews praising its intuitive design and simple management flow. Its onboarding process is rated 4.63/5, with many users describing the system as easy to learn once familiarized. Ulyses, on the other hand, lacks recent user reviews or detailed feedback on ease of use, making it hard to judge its learning curve. Based on available data, HotelTime currently offers a more accessible experience. Edge: HotelTime.

Which Has Better Features: HotelTime or Ulyses?

HotelTime boasts 41 shared features plus 10 unique functionalities such as integrated CRS, guest CRM, ID & passport scanner, and housekeeping mobile apps, making it a feature-rich platform. Ulyses offers innovative modules for marketing, sales, and service management, but with only 3 features exclusive to it, its scope appears narrower. HotelTime’s extensive integrations and automation options are well-documented and trusted by its large user base. Edge: HotelTime.

Which Has Better Customer Support: HotelTime or Ulyses?

HotelTime’s support scores a solid 4.73/5, with numerous reviews highlighting quick, knowledgeable, and helpful assistance. Clients praise its responsiveness, especially during onboarding, and value ongoing help. Ulyses provides no recent support ratings or testimonials, making it difficult to assess its customer service quality. Given HotelTime’s extensive review history and recent positive feedback, it currently leads in support. Edge: HotelTime.

Which Has More Integrations: HotelTime or Ulyses?

HotelTime integrates with 60 verified partners, including major channel managers, POS systems, and revenue tools, offering extensive connectivity. Ulyses has only 13 verified integrations, with a smaller network of partners, limiting its connectability. The shared integrations, like SiteMinder and Customer Alliance, are common, but HotelTime’s broader partner ecosystem provides more flexibility. Edge: HotelTime.

Which Do Hoteliers Rate Higher: HotelTime or Ulyses?

HotelTime’s reviews, with 433 recent ratings, consistently rate it at 4.83/5, with a 93% likelihood to recommend, and strong scores across ease of use, support, and value. Ulyses has no recent reviews or detailed ratings, making it impossible to gauge user satisfaction. For property types ranging from luxury to resorts, HotelTime’s proven performance and recent feedback make it the preferred choice. Edge: HotelTime.

How Much Do HotelTime and Ulyses Cost?

HotelTime pricing starts at $600 per month, with no free trial or implementation fees, and no mention of tiered packages. Ulyses’ pricing is not publicly disclosed, making it difficult to compare directly. Given HotelTime’s transparent pricing, hoteliers can evaluate ROI more confidently. For Ulyses, potential buyers may need to request a custom quote, an added step that can delay decision-making.

What Type of Hotel Should Use HotelTime?

• Hotels seeking a tried-and-true PMS with extensive features, proven support, and scalability.
• Properties of all sizes, from boutique hotels to resorts, looking for a comprehensive operational platform.
• Teams that prioritize real-time data, automation, and integration with third-party systems.
• Hotels that want a platform with recent, high-rated reviews and a large user base.
• Not ideal if your hotel mainly needs a simple, low-cost solution or primarily manages multiple ancillary services.

Not ideal if you operate a small, single-service venue that doesn’t require a full PMS, or if your operations focus heavily on retail or activities management alone.

What Type of Hotel Should Use Ulyses?

• Hotels that need a flexible, all-in-one system to manage accommodation plus food, retail, spa, and activities.
• Teams that prioritize guest engagement, marketing, and service personalization.
• Properties that want to streamline sales, bookings, and communication in one platform.
• Hotels that are open to exploring newer, less proven systems but value integrated operational tools.
• Not ideal if you require a platform with extensive user reviews, proven support, or a global presence.

Not ideal if your hotel’s core needs are reservation management and operational efficiency, without a focus on diverse service offerings or extensive integration.

HotelTime vs Ulyses: The Bottom Line for Hotels

HotelTime stands out as a well-established, review-backed PMS with a proven track record in operational support, ease of use, and extensive integrations. Its large user base and recent high ratings make it a safe, reliable investment for hotels seeking a comprehensive management system. Ulyses offers a broad service management platform but lacks recent reviews or extensive user feedback, which diminishes confidence in its current performance.

Choose HotelTime if you value a mature, trusted platform with a broad feature set and excellent support. Opt for Ulyses if your hotel’s operations are highly diverse and you’re willing to accept some uncertainty in support and proven performance, prioritizing managing multiple services within one system. Ultimately, HotelTime’s recent review volume and high ratings make it the more dependable choice for most hoteliers.