Cloudbeds PMS vs. hotsoft by planet:
Which Is Right for You?

The Decision

Choosing between Cloudbeds PMS and hotsoft by planet / Hoist hinges on your hotel’s specific needs and priorities. Cloudbeds, with its extensive review base and recent positive feedback, stands out as the more proven option for contemporary hoteliers, while planet / Hoist offers a less documented alternative. Your decision should consider ease of use, feature set, support, and overall market presence.

Is Cloudbeds or hotsoft Better for Hotels?

Cloudbeds and planet / Hoist both aim to streamline hotel operations through property management systems, but they diverge sharply in market presence and user feedback. Cloudbeds is a comprehensive, cloud-based platform with over 1,000 recent reviews, a high overall rating, and numerous features designed to boost efficiency and revenue. Conversely, planet / Hoist lacks recent reviews and detailed feature comparisons, making it difficult to assess its real-world value.

Cloudbeds’s recent reviews highlight its user-friendly interface, robust integrations, and extensive feature set, whereas planet / Hoist's absence of recent feedback leaves uncertainty about its current performance. Are you comfortable choosing a system backed by a large, active user base?

Cloudbeds vs hotsoft: Which Should Your Hotel Choose?

If your hotel needs a mature, well-supported platform with a proven track record, Cloudbeds is the clear choice. It’s favored by boutique hotels, hostels, and independent properties, especially those looking for ease of use and extensive integrations. If your hotel prioritizes a less documented, potentially customizable system and is comfortable with limited recent user feedback, planet / Hoist might be worth exploring.

For properties aiming to maximize revenue, streamline operations, and benefit from a vibrant marketplace of integrations, Cloudbeds should be your first pick. If you’re open to less proven options and more bespoke solutions, then planet / Hoist could be considered, though caution is advised.

Is Cloudbeds or hotsoft Easier to Use?

Cloudbeds boasts a 4.61/5 ease of use rating based on over 1,000 reviews, with a highly praised intuitive interface and straightforward onboarding process. Recent reviews emphasize its simplicity for staff at all levels, with some noting quick learning curves and positive support experiences.

In contrast, planet / Hoist has no available recent reviews or ratings, making it impossible to objectively compare usability. Given the lack of recent user feedback, the edge goes to Cloudbeds for proven, high-rated ease of use.

Which Has Better Features: Cloudbeds or hotsoft?

Cloudbeds offers 64 exclusive features including a channel manager, automated night audit, guest communication tools, integrated CRS, digital registration, and housekeeping modules. Its extensive feature set supports dynamic pricing, multi-lingual capabilities, and real-time reporting, making it a versatile choice.

Planet / Hoist has not publicly disclosed its feature count or specific functionalities, leaving a significant gap in the comparison. Based on available data, Cloudbeds’s comprehensive feature set and proven integrations clearly give it the edge.

Which Has Better Customer Support: Cloudbeds or hotsoft?

Cloudbeds’s support ratings are strong, with a 4.41/5 score and recent positive reviews citing prompt, helpful assistance and empathetic support teams. Multiple reviews describe Cloudbeds’ customer service as reliable, frequently mentioning quick responses and ongoing support.

With no recent reviews or support ratings available for planet / Hoist, Cloudbeds’s support reputation is the clear advantage. Hoteliers benefit from a well-rated, responsive support system that reduces operational friction.

Which Has More Integrations: Cloudbeds or hotsoft?

Cloudbeds has verified partnerships with 190 systems, including popular booking channels, payment providers, and third-party tools like RoomPriceGenie and Trevo. Its open marketplace allows properties to connect with a wide array of vendors, facilitating customization and scalability.

Planet / Hoist has only 2 verified partners, with one shared integration (RoomPriceGenie). The limited integration ecosystem significantly favors Cloudbeds for flexibility and future growth, making it the more adaptable choice.

Which Do Hoteliers Rate Higher: Cloudbeds or hotsoft?

Cloudbeds’s reviews, including 81 in the last six months, consistently rate it highly across segments, with an overall rating of 4.63/5 and an NPS score of 8.94/10. Properties of all sizes and types—from boutique hotels to hostels—express satisfaction, especially appreciating its ease of use and extensive features.

Planet / Hoist lacks recent review data, so no reliable ratings or recent feedback are available. Based on current information, Cloudbeds’s higher and more recent satisfaction ratings make it the preferred choice.

How Much Do Cloudbeds and hotsoft Cost?

Cloudbeds’s pricing starts at $600/month, a flat rate that includes most features and unlimited channels; no free tier or trial is offered. The pricing model is transparent but may be a consideration for smaller properties with tighter budgets.

Planet / Hoist’s pricing is not publicly disclosed, and with no recent reviews, it's unclear whether it offers flexible plans, free trials, or scalable pricing. This lack of transparency favors Cloudbeds for budget planning and value assessment.

What Type of Hotel Should Use Cloudbeds?

• Hotels seeking an all-in-one platform that consolidates PMS, channel management, booking engine, and revenue tools.
• Independent, boutique, or hostel properties that prioritize ease of use and rapid setup.
• Hotels aiming for high integration flexibility with third-party apps.
• Properties with a focus on increasing direct bookings and revenue.
• Teams that value reliable, responsive support and ongoing updates.

Not ideal if your hotel is a large, complex chain requiring highly customized or niche solutions that might need bespoke software.

What Type of Hotel Should Use hotsoft?

• Hotels that prefer a less documented or less reviewed platform, possibly with tailored customization.
• Properties with specific operational needs that align with the software’s capabilities.
• Hotels comfortable with limited recent user feedback and support transparency.
• Hotels in regions where planet / Hoist has a stronger regional presence or specific integrations.

Not ideal if your hotel needs proven scalability, extensive third-party integrations, or recent positive reviews demonstrating product effectiveness.

Cloudbeds vs hotsoft: The Bottom Line for Hotels

Cloudbeds is a full-featured, adaptable system with a proven track record, extensive integrations, and high user satisfaction. Its comprehensive ecosystem makes it suitable for properties of all sizes seeking operational efficiency and revenue growth, especially those valuing ease of use and support.

Choose Cloudbeds if your hotel wants a reliable, scalable PMS with a large, active user base and clear documentation. It is the better option for most hotels looking to modernize their operations and maximize profitability.

On the other hand, hotsoft by planet / Hoist appears to lack recent reviews and detailed feature transparency, making it a riskier choice for hotels that need assured support and proven functionality. If your property is comfortable with less market data and seeks a highly customized solution, then hotsoft might be considered—but only after thorough direct inquiry.

In conclusion: For most hotels, especially those seeking confidence, proven results, and extensive support, Cloudbeds is the superior choice.