hotsoft by planet vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is vital for your hotel's efficiency, guest satisfaction, and revenue. You’re evaluating two options: Planet / Hoist and Stayntouch. While Planet / Hoist claims broad functionality, it has zero reviews and ratings, leaving its actual performance unverified. Conversely, Stayntouch boasts over 300 reviews with recent feedback, making it a more credible choice for a hotel seeking proven results.

Your decision hinges on whether you prioritize extensive reviews and proven performance or the promise of features from a less-tested platform. The next sections will help you decide which product better fits your hotel’s needs.

Is Planet / Hoist or Stayntouch Better for Hotels?

Planet / Hoist, founded in 1994, presents itself as a longstanding actor in the hotel management landscape. However, it lacks any published reviews or ratings, which creates uncertainty about its current product quality or user satisfaction. Stayntouch, founded in 2012, has accumulated 317 reviews, with 26 in the last six months, reflecting ongoing user engagement.

Stayntouch’s reviews highlight its ease of use, strong support, and high likelihood of recommendation. The absence of recent user feedback for Planet / Hoist makes it difficult to assess its reliability or feature set compared to Stayntouch’s well-documented, highly-rated platform. Would you prefer a system that’s been validated by hundreds of users recently?

Stayntouch vs Planet / Hoist: Which Should Your Hotel Choose?

If your hotel needs a trusted, widely adopted PMS with a proven track record, Stayntouch is the clear choice. It’s particularly suited for hotels that value ease of use, extensive integrations, and strong customer support. On the other hand, Planet / Hoist, despite its long history, offers no recent reviews, making it risky for hotels that need reliable, current data before investing.

For boutique hotels, resorts, or properties requiring sophisticated multi-property management, Stayntouch’s extensive features and widespread regional presence make it more suitable. Conversely, if you’re seeking a solution with no apparent recent performance data, Planet / Hoist might seem appealing but comes with significant uncertainty.

Is Planet / Hoist or Stayntouch Easier to Use?

Stayntouch’s average ease-of-use rating is 4.7/5, backed by positive reviews emphasizing its intuitive interface, quick onboarding, and friendly staff support. Reviewers highlight how easy it is for new staff to learn the system, with comments like, “The training was really efficient even in a short time.”

Planet / Hoist, on the other hand, has a 0/5 ease-of-use rating, with no reviews to gauge its UI/UX. Given the lack of recent user feedback, it’s impossible to assess its usability. Based on available data, Stayntouch clearly leads in user-friendliness. Edge: Stayntouch.

Which Has Better Features: Planet / Hoist or Stayntouch?

Stayntouch offers 49 features, covering revenue management, group handling, online check-in, guest messaging, and more. Its mobile app, digital registration, and integrated payment options are often praised by users. Planet / Hoist provides no detailed features list, leaving its capabilities undefined.

Without concrete information, you can’t truly compare feature depth or innovation. Stayntouch’s extensive feature set and recent enhancements give it a significant advantage. Edge: Stayntouch.

Which Has Better Customer Support: Planet / Hoist or Stayntouch?

Stayntouch’s support ratings average 4.68/5, with reviewers consistently praising its responsiveness, onboarding assistance, and proactive support team. Testimonials include comments like, “Their training team is excellent, friendly, and very thorough,” and “Customer support is always happy to assist.”

Planet / Hoist, with a support rating of 0/5 due to lack of reviews, provides no current data on support quality. This absence underscores the risk of choosing a platform with unverified or unknown support standards. Edge: Stayntouch.

Which Has More Integrations: Planet / Hoist or Stayntouch?

Stayntouch integrates with 188 partners, including popular systems like RoomPriceGenie and STAAH, with numerous integrations for revenue, channel management, and contactless check-in. It supports unlimited interfaces and open APIs, fostering flexibility.

Planet / Hoist has only 2 verified partners, making its integration options limited. For hotels that rely on multi-platform connectivity, Stayntouch’s extensive integration ecosystem is a clear advantage. Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Planet / Hoist or Stayntouch?

Stayntouch enjoys a 4.56/5 overall rating from 317 reviews, with recent feedback emphasizing its ease of use, support, and feature richness. Hotels in boutique and branded segments notably rate it highly, with some reviews praising its ability to streamline operations and improve guest satisfaction.

Planet / Hoist, lacking any reviews, cannot be rated or compared in terms of user satisfaction. Given the recent and plentiful feedback for Stayntouch, it is the safer, more validated option for hoteliers. Edge: Stayntouch.

How Much Do Planet / Hoist and Stayntouch Cost?

Planet / Hoist does not publish pricing details, leaving potential buyers uncertain about costs or value. Stayntouch’s pricing starts at $800/month, with no trial or freemium options, but many hotels consider it a worthwhile investment given its features.

If budget transparency is critical, Stayntouch’s clear pricing allows you to evaluate ROI more confidently. The lack of public pricing for Planet / Hoist limits informed decision-making. Edge: Stayntouch.

What Type of Hotel Should Use Planet / Hoist?

• Hotels that prefer a long-established vendor with a potentially broad legacy footprint.
• Hotels with minimal reliance on third-party integrations.
• Small properties with simple operational needs.
• Teams comfortable with unverified or less recent user feedback.

Not ideal if:

• You require up-to-date reviews or proven performance.
• You depend heavily on integrations or mobile guest services.
• You value extensive support or a modern, intuitive interface.

What Type of Hotel Should Use Stayntouch?

• Hotels seeking a highly-rated, scalable PMS with a robust feature set.
• Properties that prioritize mobile check-in, digital registration, and guest communication.
• Multi-property chains needing unified management and extensive third-party integrations.
• Hotels in regions where Stayntouch’s presence and support are strong.

Not ideal if:

• You have an extremely tight budget without room for subscription costs.
• You prefer a traditional on-premise system over cloud-based SaaS.
• Your property operates in a niche segment with specialized needs outside Stayntouch’s core offerings.

Stayntouch vs Planet / Hoist: The Bottom Line for Hotels

Stayntouch is a cloud-based PMS with a proven track record, extensive features, and high user satisfaction backed by over 300 recent reviews. Its strengths lie in ease of use, integrations, and support, making it a reliable choice for modern hotels.

Planet / Hoist, despite its long history, lacks recent reviews, making it difficult to assess its current performance or customer satisfaction. If you want a tried-and-true platform with verified user feedback, Stayntouch is the clear winner.

For hotels that need a trusted, feature-rich, and well-supported PMS, Stayntouch is the recommended choice. Its recent reviews and high ratings strongly suggest it will meet your operational and guest service expectations.

If your hotel is comfortable with uncertainty and prefers a legacy vendor, and if the lack of recent feedback doesn’t concern you, Planet / Hoist could be considered—but risk remains high. In today’s competitive landscape, proven performance and ongoing support matter most. Stayntouch’s extensive recent reviews make it the safer, more confident investment.