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hotsoft by planet vs. Sirvoy:
Which Is Right for You?
TLDR
We analyzed 105 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
planet / Hoist shines .
Sirvoy shines in ease of use and customer support , with exclusive features like Transactional Emails (booking, folios, etc) and Guest Communication (SMS Messaging).
How Does hotsoft by planet Compare to Sirvoy?
Side-by-side ratings based on 105 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $200/mo |
| Verified Reviews | 0 | 105 |
What Are the Pros and Cons of hotsoft by planet vs Sirvoy?
After analyzing 105 verified reviews, planet / Hoist users most value its , while Sirvoy users highlight customer support, ease of use, reservation management. Click any theme to see what reviewers say.
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Customer Support
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Ease of Use
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Reservation Management
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User Interface and Design
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Functionality Limitations
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Customization and Adaptability
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Cost and Value for Money
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planet / Hoist vs Sirvoy: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | — | #22 36 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #48 3 reviews |
| Large (75-199 rooms) | — | #46 1 reviews |
| X-Large (200+ rooms) | — | #27 1 reviews |
By Property Type
| Segment |
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| Boutique ▾ | — | #29 21 reviews |
| Luxury ▾ | — | #37 7 reviews |
| Branded / Chain | — | #42 4 reviews |
| Extended Stay | — | #35 3 reviews |
By Region
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| North America ▾ | — | #23 16 reviews |
| Europe ▾ | — | #16 31 reviews |
| Asia Pacific ▾ | — | #13 6 reviews |
| Middle East | — | #27 0 reviews |
The Decision
Choosing the right property management system (PMS) is critical for your hotel’s efficiency and guest satisfaction. While Planet / Hoist claims to serve the hospitality industry since 1994, it currently holds a zero-star rating across all metrics, with no reviews or recent data, suggesting it’s not a reliable option. Conversely, Sirvoy has amassed 95 reviews, with 32 in the last six months, and a high overall score of 83.93, making it the more credible choice for your hotel.
Given the stark contrast in engagement and recent feedback, the decision seems straightforward: Sirvoy’s active user base and recent positive reviews make it the safer, more proven option for your hotel’s needs. Are you ready to explore how these two solutions compare in detail?
Is Planet / Hoist or Sirvoy Better for Hotels?
Planet / Hoist is a PMS designed with an unclear feature set and no recent user feedback, which raises questions about its current viability. On the other hand, Sirvoy is a cloud-based system with 43 features, including booking management, channel integration, and guest communication, supported by recent reviews praising its ease of use and support quality. The user feedback for Sirvoy emphasizes its straightforward interface, quick onboarding, and responsive customer service, while Planet / Hoist offers no recent reviews or evidence of ongoing support.
This comparison suggests that for hotels seeking a reliable, well-supported PMS, Sirvoy is the more practical choice. Do you want a tool with proven performance and active community support, or are you comfortable risking an unverified solution?
Sirvoy vs Planet / Hoist: Which Should Your Hotel Choose?
If your hotel needs an easy-to-use, feature-rich platform that handles reservations, guest communication, and channel management, go with Sirvoy. Its 95 reviews and recent ratings show a high level of satisfaction among small to medium-sized properties, making it a safe bet for streamlined operations. Conversely, if your team prefers a system with a long history but no recent activity or verification, Planet / Hoist might seem appealing—though its lack of recent reviews diminishes confidence in its current capabilities.
For a hotel that prioritizes user-friendliness, quick onboarding, and ongoing support, Sirvoy clearly stands out. If you need advanced features like multi-lingual support or integrated payment processing, Sirvoy’s 43 features will serve you better.
Is Planet / Hoist or Sirvoy Easier to Use?
Sirvoy’s UI scores 4.64 out of 5, with reviews highlighting its intuitive design and simple navigation, making onboarding smooth for staff new to property management software. Support is rated at 4.85, with users describing the team as prompt, helpful, and knowledgeable, which reduces operational friction. In contrast, Planet / Hoist’s UI and support ratings are both 0 out of 5, with no recent reviews to gauge ease of use or customer service.
Edge: Sirvoy.
Which Has Better Features: Planet / Hoist or Sirvoy?
Sirvoy offers 43 features, including booking management, channel management, guest messaging, online check-in, payment processing, and automated reminders—many of which are absent from Planet / Hoist, which provides no detailed feature list. Unique to Sirvoy are functionalities like multi-lingual support, guest CRM, integrated ID scanners, and a native website builder, making it a versatile system for various hotel types. Planet / Hoist lacks documented features, making it difficult to assess its capabilities.
Edge: Sirvoy.
Which Has Better Customer Support: Planet / Hoist or Sirvoy?
Customer support ratings favor Sirvoy with a 4.85 out of 5, based on recent reviews praising prompt, friendly, and effective assistance. Reviewers describe support as “superlative,” with one noting, “When we needed help, support responded quickly and clearly.” Planet / Hoist’s ratings are nonexistent, with no reviews available to determine its support quality or responsiveness.
Edge: Sirvoy.
Which Has More Integrations: Planet / Hoist or Sirvoy?
Sirvoy integrates with 21 verified partners, including major booking channels like Booking.com, Expedia, and GDS systems, along with marketing tools like TrustYou and Revinate. Planet / Hoist only reports two verified partners—dailypoint™ and RoomPriceGenie—limiting its ability to connect with essential third-party services. This limited integration scope constrains your hotel’s flexibility and growth potential.
Edge: Sirvoy.
Which Do Hoteliers Rate Higher: Planet / Hoist or Sirvoy?
With 95 reviews, Sirvoy’s recent user feedback reflects a 94% likelihood to recommend, with high ratings across support, ease of use, and value. Hoteliers in diverse segments such as hostels, boutique hotels, and resorts rate Sirvoy favorably, often citing its straightforward interface and responsive customer service. Planet / Hoist has no reviews, making it impossible to gauge user satisfaction or segment-specific ratings.
Edge: Sirvoy.
How Much Do Planet / Hoist and Sirvoy Cost?
Planet / Hoist’s pricing information is unavailable, and it does not offer a trial or subscription details. Sirvoy charges a $200 base price, with no indication of additional monthly fees or implementation costs. Its transparent pricing is complemented by a 30-day trial, allowing hotels to test the system before committing.
In summary, Sirvoy provides clear, predictable costs, while Planet / Hoist’s pricing remains uncertain.
What Type of Hotel Should Use Planet / Hoist?
Hotels that:
- Appreciate long-standing brands with minimal recent activity
- Have very basic property management needs
- Do not rely heavily on integrations or advanced features
- Are comfortable with unverified support and updates
- Prefer systems with no apparent recent development
Not ideal if:
- You need a modern, feature-rich platform with active support
- You prioritize guest experience and operational efficiency
- Your team benefits from user-friendly, mobile-optimized interfaces
Given the lack of recent data, Planet / Hoist is best suited for small, low-complexity properties with minimal growth plans.
What Type of Hotel Should Use Sirvoy?
Hotels that:
- Value ease of use and quick onboarding
- Need robust booking, reservation, and channel management
- Want to enhance guest communication via SMS and email
- Require reliable integrations with booking channels and payment providers
- Seek affordable, scalable solutions with ongoing support
Not ideal if:
- You operate a very large property or enterprise needing extensive customization
- Your hotel demands in-depth reporting or CRM features beyond what Sirvoy offers
- You prefer systems with a longer history but limited recent updates
Sirvoy’s user-friendly design and active support make it a solid choice for small to medium-sized accommodation providers.
The Bottom Line for Hotels
Planet / Hoist presents itself as a long-established PMS but offers no recent reviews, no detailed feature list, and no recent activity, making it an unreliable choice in today’s market. Its lack of support and integration options further diminish its appeal for modern hotels seeking growth and efficiency.
Sirvoy, by contrast, has a proven track record with active users, recent positive reviews, and a comprehensive feature set tailored for small to medium properties. Its high support ratings and ease of use are backed by recent feedback, ensuring your team can onboard quickly and operate smoothly.
If your hotel values a straightforward, reliable PMS with active community support and rich features, Sirvoy is the clear winner. Only consider Planet / Hoist if you’re comfortable with an outdated, unverified system that lacks recent updates or community validation.
How Much Do hotsoft by planet and Sirvoy Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $200/mo |
Which Features Does hotsoft by planet Have That Sirvoy Doesn't (and Vice Versa)?
According to HTR's product database, hotsoft by planet and Sirvoy share 0 features. Here are the key differences — features one has that the other lacks.
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| Centralized user & role management | ||
| Direct billing | ||
| Guest Communication (SMS Messaging) | ||
| Multi-currency | ||
| Multi-lingual | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 31 more features differ between these products.
planet / Hoist vs Sirvoy: The Bottom Line
What hoteliers love
Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistanc... Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistance, which facilitates problem resolution effectively.
Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplic... Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplicity allows for a smooth onboarding process without the need for extensive training.
Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suite... Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suites or offering package deals are noted as areas that require enhancement.
Where hoteliers push back
Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved fin... Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved financial and invoicing features. There's also feedback on the lack of advanced CRM options and difficulties in integrating upselling features.
Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wis... Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wish for more flexibility in invoice customization and dynamic billing options.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About hotsoft by planet vs Sirvoy
Can hotsoft by planet replace Sirvoy?
It depends on your requirements. hotsoft by planet and Sirvoy share many core Property Management Systems features, but each has unique capabilities. hotsoft by planet offers 2 verified integration partners, while Sirvoy offers 21. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Sirvoy leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do hotsoft by planet or Sirvoy offer a free plan?
hotsoft by planet: No. Sirvoy: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank hotsoft by planet and Sirvoy?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. planet / Hoist has an HT Score of 0 and Sirvoy has 85. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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