hotsoft by planet vs. WebRezPro:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and revenue. Both Hoist and WebRezPro aim to address core hotel management needs, but they diverge significantly in their maturity, features, and user feedback. Your decision hinges on whether you prioritize a system with more recent, positive reviews and broader functionality or a lesser-known option with limited data.

Given the available data, WebRezPro’s extensive feature set, high customer support ratings, and recent user reviews make it the stronger choice. Are you ready to see how these two systems compare directly?

Is Hoist or WebRezPro Better for Hotels?

Hoist, developed by Planet by Planet, has been around since 1994 but holds a glaringly low rating of 0/5 and no reviews in the past six months. Its lack of recent feedback and reviews makes it difficult to assess current performance or customer satisfaction. Conversely, WebRezPro boasts a 4.74/5 rating from 189 reviews, with 8 of those reviews in the last six months, indicating strong recent user satisfaction.

While Hoist claims to serve hotel management needs, its poor ratings and absence of recent data suggest it may not meet modern hospitality standards. WebRezPro, with its comprehensive cloud-based platform, is clearly more proven and trusted by current hoteliers. Do you want to invest in a system with a proven track record or gamble on an unreviewed alternative?

WebRezPro vs Hoist: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, flexible system that can grow with your operation, WebRezPro is the clear winner. Its extensive capabilities—over 60 features, including booking engine, channel management, group bookings, and integrated payments—are unmatched by Hoist’s nonexistent feature list.

If your team prioritizes ease of use, reliable support, and ongoing innovation, WebRezPro’s 4.81/5 customer support rating and recent positive reviews solidify its value. However, if cost is your primary concern and you’re willing to accept limited support and functionality, Hoist might appeal. Still, the lack of recent feedback should give you pause.

Is Hoist or WebRezPro Easier to Use?

WebRezPro’s user interface has received high praise: a 4.58/5 ease-of-use rating, with reviews emphasizing its simplicity and intuitive design. Users report that staff can learn the system quickly, reducing onboarding time and operational friction.

In contrast, Hoist offers no recent reviews or ratings, making it impossible to evaluate its usability. Without current user feedback, you risk choosing a system that could be outdated or difficult to adopt. Edge: WebRezPro.

Which Has Better Features: Hoist or WebRezPro?

WebRezPro offers more than 60 features, including online booking, multi-currency, group booking, housekeeper modules, digital registration, and integrated payment solutions. Many features cater to larger or more complex properties, enabling revenue growth and operational efficiency.

Hoist has no publicly available features listed, and its lack of recent reviews suggests it may not have kept pace with industry standards. The comprehensive feature set of WebRezPro makes it the more capable platform for a hotel looking to modernize. Edge: WebRezPro.

Which Has Better Customer Support: Hoist or WebRezPro?

WebRezPro is praised for its responsive, helpful support team, with a 4.81/5 customer support rating. Users highlight their positive experiences, citing quick resolution of issues and ongoing assistance.

Hoist, with no recent reviews or ratings, offers no concrete support data. This absence suggests a lack of current customer engagement, which is critical for resolving issues promptly. WebRezPro’s support reputation makes it the safer choice for your team. Edge: WebRezPro.

Which Has More Integrations: Hoist or WebRezPro?

WebRezPro supports over 125 third-party integrations, covering booking engines, channel managers, payment gateways, CRM, and more. This extensive network enables properties to customize their tech stack efficiently.

Hoist has only 2 verified partners, with one shared partner (RoomPriceGenie). Its limited integrations restrict flexibility and scalability, especially for hotels looking to adopt new technologies easily. WebRezPro’s superior integration count boosts its appeal. Edge: WebRezPro.

Which Do Hoteliers Rate Higher: Hoist or WebRezPro?

WebRezPro’s recent reviews consistently rate it highly, with a 4.74/5 overall score and a 9.29/10 NPS score, indicating strong customer satisfaction. Independent and boutique hotels, as well as larger properties, praise its ease of use, support, and feature breadth.

Hoist’s ratings are nonexistent, rendering comparisons impossible. Given the volume and recency of positive feedback, WebRezPro clearly maintains a higher reputation among hoteliers. Edge: WebRezPro.

How Much Do Hoist and WebRezPro Cost?

Hoist’s pricing details are unavailable, which raises questions about transparency and value. WebRezPro charges a flat $700 monthly fee, with no implementation or hidden costs, offering clear value for its extensive features.

Without transparent pricing from Hoist, your decision should lean toward the system with predictable costs and proven value. Edge: WebRezPro.

What Type of Hotel Should Use Hoist?

• Hotels that operate with minimal complexity and do not require extensive integrations or features.
• Small inns or bed & breakfasts seeking basic management tools.
• Teams that prefer a low-cost, simple system without the need for ongoing support.
• Not ideal if you need reliable updates, extensive features, or scalable solutions.

Hoist’s limited recent data makes it unsuitable for hotels aiming for growth or modernization.

What Type of Hotel Should Use WebRezPro?

• Hotels of all sizes seeking a full-featured, cloud-based PMS.
• Properties that rely heavily on online bookings and channel distribution.
• Hotels wanting extensive integrations with third-party systems.
• Teams that value support, frequent updates, and customizable tools.
• Not ideal if you have strict budget constraints or prefer an on-premise solution.

WebRezPro’s versatility makes it suitable for boutique hotels, resorts, motels, and larger chains.

WebRezPro vs Hoist: The Bottom Line for Hotels

The core difference is that WebRezPro is a well-established, feature-rich, and highly-rated PMS, while Hoist remains unreviewed and lacking recent data. This makes WebRezPro a safer, more reliable choice for most hotels.

If your hotel needs advanced features, broad integrations, and trusted support, WebRezPro is the clear pick. It consistently earns high ratings and positive recent reviews, demonstrating its ongoing relevance and effectiveness.

Choose WebRezPro if you desire a proven, flexible, and supported system that can grow with your property. Hoist may only be suitable if you run a very small operation with minimal management needs and are prepared to accept the risks of limited current data.