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Stayntouch vs. WebRezPro:
Which Is Right for You?
TLDR
We analyzed 643 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Stayntouch shines when it comes to implementation, onboarding, and transition support — especially for brand properties (4.9/5) , with exclusive features like Shift Planning and SOC2 Complaint.
WebRezPro shines when it comes to technical support — especially for independent properties (4.9/5) , with exclusive features like Housekeeping module and Guest CRM.
How Does Stayntouch Compare to WebRezPro?
Side-by-side ratings based on 643 verified hotelier reviews on HTR.
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| Likelihood to Recommend |
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $800/mo | From $900/mo |
| Verified Reviews | 408 | 235 |
What Are the Pros and Cons of Stayntouch vs WebRezPro?
After analyzing 643 verified reviews, Stayntouch users most value its implementation, onboarding, and transition support, ease of use and fast staff training, front desk operations and reservation handling, while WebRezPro users highlight technical support, ease of use, shortcuts. Click any theme to see what reviewers say.
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Stayntouch
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WebRezPro
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| Pros | |
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Implementation, onboarding, and transition support
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Technical Support
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Ease of use and fast staff training
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Ease of Use
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Front desk operations and reservation handling
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Shortcuts
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Integrations and connectivity
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| Cons | |
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Reporting and analytics
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Double Booking Issue
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Customization and workflow flexibility
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Billing, folio, and payment workflows
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Stayntouch vs WebRezPro: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
Stayntouch
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WebRezPro
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|---|---|---|
| Small (10-24 rooms) ▾ | #18 51 reviews | #8 124 reviews |
| Mid-Size (25-74 rooms) ▾ | #5 208 reviews | #11 65 reviews |
| Large (75-199 rooms) ▾ | #7 29 reviews | #22 4 reviews |
| X-Large (200+ rooms) ▾ | #2 58 reviews | #15 3 reviews |
By Property Type
| Segment |
Stayntouch
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WebRezPro
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|---|---|---|
| Boutique ▾ | #6 220 reviews | #13 74 reviews |
| Luxury ▾ | #6 180 reviews | #19 35 reviews |
| Branded / Chain ▾ | #3 152 reviews | #18 24 reviews |
| Extended Stay ▾ | #14 17 reviews | #16 15 reviews |
By Region
| Segment |
Stayntouch
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WebRezPro
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|---|---|---|
| North America ▾ | #4 262 reviews | #5 206 reviews |
| Europe ▾ | #12 64 reviews | #37 4 reviews |
| Asia Pacific | #21 3 reviews | #19 3 reviews |
| Middle East | — | #21 1 reviews |
The Decision
Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest satisfaction, and revenue. Stayntouch and WebRezPro both aim to streamline your management tasks, but they do so with different strengths. While Stayntouch offers more recent reviews and a higher overall rating, WebRezPro provides extensive integrations and a broader feature set. Which one aligns better with your hotel's needs?
Is Stayntouch or WebRezPro Better for Hotels?
Both Stayntouch and WebRezPro serve the core purpose of managing reservations, front desk operations, and reporting. Stayntouch emphasizes an intuitive, mobile-friendly interface with robust multi-property management, making it ideal for hotels seeking ease of use and scalability. WebRezPro, meanwhile, offers a comprehensive suite of features, including a built-in booking engine and extensive third-party integrations, suitable for properties aiming for deep customization and automation. Do you need a system focused on simplicity or one packed with integrations?
WebRezPro vs Stayntouch: Which Should Your Hotel Choose?
If your hotel needs a straightforward, user-friendly PMS with excellent multi-property capabilities, go with Stayntouch. Its high reviews and ease of onboarding make it ideal for hotels prioritizing operational efficiency without complex customization. However, if your property relies heavily on third-party integrations, online booking, and advanced billing features, WebRezPro’s extensive partner network and flexible tools will better serve your needs. Consider your property size and integration complexity.
Is Stayntouch or WebRezPro Easier to Use?
Stayntouch boasts a 4.7/5 ease-of-use rating based on current reviews, with users praising its intuitive screens and quick onboarding, especially for mobile management. WebRezPro receives a slightly lower rating of 4.58/5 but is still considered simple for most users, with recent updates improving shortcuts and navigation. Staff adoption is smooth for both, but Stayntouch’s focus on visual design and user-friendly layout offers a slight edge.
Edge: Stayntouch.
Which Has Better Features: Stayntouch or WebRezPro?
Stayntouch offers 49 features, including shift planning, SOC2 compliance, and GDPR adherence—features tailored for security and automation. WebRezPro provides 46 shared features plus 14 unique ones like a booking engine, multi-currency, guest CRM, and spa modules, making it highly versatile. WebRezPro's broad feature set, especially its online booking and extensive billing tools, makes it more comprehensive for diverse property types. Which features are essential for your hotel’s operations?
Edge: WebRezPro.
Which Has Better Customer Support: Stayntouch or WebRezPro?
Stayntouch's support is rated 4.68/5, with reviews highlighting their proactive onboarding and support team, especially during transitions. WebRezPro surpasses with a 4.81/5 rating, with users frequently praising their responsiveness and technical expertise, describing their support as "stellar" and "quick to resolve issues." Recent reviews emphasize WebRezPro’s exceptional customer service as a key strength.
Edge: WebRezPro.
Which Has More Integrations: Stayntouch or WebRezPro?
Stayntouch connects with 188 verified partners, including popular systems like Tripleseat, Experience Hotel, and SiteMinder—offering extensive open API capabilities. WebRezPro offers integrations with 90 verified partners, including major platforms like Oracle Hospitality, Kipsu, and GuestCentric, with over 125 total integrations available. While Stayntouch has a larger verified partner pool, WebRezPro's wide-ranging API support makes it highly adaptable for varied tech stacks.
Edge: Stayntouch.
Which Do Hoteliers Rate Higher: Stayntouch or WebRezPro?
Stayntouch's current reviews mainly come from boutique and independent hotels, averaging 4.9/5, with recent feedback praising its ease of use and mobile features. WebRezPro has a broader hotel segment base, with a 4.72/5 rating, especially favored by motels, resorts, and larger properties for its flexibility and support. Given the recency and volume of reviews, Stayntouch’s higher overall rating and more recent feedback favor it.
Edge: Stayntouch.
How Much Do Stayntouch and WebRezPro Cost?
Stayntouch charges a flat monthly fee of $800, with no additional implementation costs or trial options. WebRezPro offers a slightly lower base price at $700 per month, also without implementation fees or trial info. The pricing reflects their market positioning—Stayntouch emphasizes scalability and enterprise features, while WebRezPro offers affordability with extensive capabilities.
What Type of Hotel Should Use Stayntouch?
- Hotels that prioritize ease of use and quick onboarding.
- Properties with multiple locations seeking centralized management.
- Hotels looking for mobile check-in, self-service kiosks, and contactless options.
- Boutique hotels and independent properties wanting an intuitive interface.
- Teams that value open APIs and third-party integrations.
- Not ideal if you need advanced in-house marketing tools or complex billing features.
What Type of Hotel Should Use WebRezPro?
- Properties seeking a flexible, customizable PMS with extensive third-party integrations.
- Hotels that want an integrated booking engine and online reservation capabilities.
- Larger properties or chains managing group bookings and complex packages.
- Hotels needing advanced billing options like folio splitting.
- Properties with diverse accommodation types, including resorts and motels.
- Not ideal if you prefer a minimalistic, simple system without many integrations.
WebRezPro vs Stayntouch: The Bottom Line for Hotels
Stayntouch excels in delivering an easy-to-use, mobile-optimized PMS with strong multi-property management and recent positive reviews. If your hotel values intuitive operation and rapid onboarding, it’s the clear choice, especially given its higher overall ratings and recent review count.
WebRezPro offers a broader feature set, with extensive integrations, online booking, and customizable tools that suit larger or more complex operations. When deep automation, advanced billing, and wide connectivity are priorities, WebRezPro is the better fit.
In summary, choose Stayntouch if your focus is on simplicity, quick staff adaptation, and modern guest experiences. Opt for WebRezPro if you need depth in features, integrations, and flexibility to tailor the system to your property’s specific needs.
How Much Do Stayntouch and WebRezPro Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Stayntouch
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WebRezPro
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| Starting Price | From $800/mo | From $900/mo |
Feature Comparison: Stayntouch vs WebRezPro
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
Stayntouch
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WebRezPro
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| EPoS | ||
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Spa
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| Spa & Wellness Module |
Real-World Results: Stayntouch vs WebRezPro by Business Goal
We analyzed 13 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
VIP Hospitality Group
Mid-Size
"We really like the ability to customize our setups as much as possible, and that was pretty important to us. Being able to have a lot of those main features already at our fingerti..."
Footbridge Beach Motel & Cottages
Mid-Size
"Love [WebRezPro’s] customer support. No matter the issue, they always respond and resolve it."
Snowflake Mountain Resort & Spa
Small
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
WebRezPro
No published case study for this goal yet.
The TWA Hotel
Small
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
Mediterranean Inn
Large
"WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do..."
Stayntouch vs WebRezPro: The Bottom Line
What hoteliers love
A major theme is how well Stayntouch handles cutover and onboarding, with many reviewers calling out smooth transitions and strong onsite guidance. Th... A major theme is how well Stayntouch handles cutover and onboarding, with many reviewers calling out smooth transitions and strong onsite guidance. The product’s launch experience appears to be a key buying criterion, since users repeatedly credit trainers and implementation specialists with reducing stress and accelerating go-live success.
Users consistently say Stayntouch is intuitive, easy to learn, and quick to train on, even for new hires or less technical staff. This lowers onboardi... Users consistently say Stayntouch is intuitive, easy to learn, and quick to train on, even for new hires or less technical staff. This lowers onboarding time and helps hotels get teams productive faster with fewer errors.
Reviewers frequently highlight faster check-ins, easier reservation lookups, quick edits to dates and room types, and smoother daily front desk workfl... Reviewers frequently highlight faster check-ins, easier reservation lookups, quick edits to dates and room types, and smoother daily front desk workflows. These capabilities help properties move guests through the desk faster and keep operations organized during busy periods.
Where hoteliers push back
Many reviews mention value from occupancy, revenue, taxes, service charge, and operational reporting, especially for daily management decisions. Howev... Many reviews mention value from occupancy, revenue, taxes, service charge, and operational reporting, especially for daily management decisions. However, users also want more flexible filters, better drill-down, clearer layouts, and easier access to the exact report they need.
Many users value the ability to tailor setup, fields, rate logic, dashboards, and property workflows to their operation. But they also want more custo... Many users value the ability to tailor setup, fields, rate logic, dashboards, and property workflows to their operation. But they also want more customization in reports, screen layouts, and process steps, showing that flexibility is a differentiator but not fully complete.
Ranks higher for
Unique capabilities
What hoteliers love
Web-Rez is commended for having responsive and helpful technical support, which assists in resolving technical issues efficiently and maintaining syst... Web-Rez is commended for having responsive and helpful technical support, which assists in resolving technical issues efficiently and maintaining system reliability.
Reviewers note that the updated version 11.0.3 of Web-Rez is user-friendly and easy to learn, which helps in minimizing the time spent on training sta... Reviewers note that the updated version 11.0.3 of Web-Rez is user-friendly and easy to learn, which helps in minimizing the time spent on training staff and ensures faster onboarding.
The introduction of new shortcuts in the latest software update is appreciated by users, as it aids in quicker navigation and task completion, ultimat... The introduction of new shortcuts in the latest software update is appreciated by users, as it aids in quicker navigation and task completion, ultimately contributing to operational efficiency.
Where hoteliers push back
Some users experience occasional double booking problems, which can lead to guest dissatisfaction if not managed promptly; however, these issues are r... Some users experience occasional double booking problems, which can lead to guest dissatisfaction if not managed promptly; however, these issues are reportedly fixable on the user's end.
Ranks higher for
Unique capabilities
Frequently Asked Questions About Stayntouch vs WebRezPro
Can Stayntouch replace WebRezPro?
It depends on your requirements. Stayntouch and WebRezPro share many core Property Management Systems features, but each has unique capabilities. Stayntouch offers 201 verified integration partners, while WebRezPro offers 91. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Stayntouch or WebRezPro offer a free plan?
Stayntouch: No. WebRezPro: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Stayntouch and WebRezPro?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Stayntouch has an HT Score of 94 and WebRezPro has 81. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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