Amadeus - HotSOS® Housekeeping vs. Hoxell:
Which Is Right for You?

The Decision

Choosing between HotSOS® Housekeeping by Amadeus and Hoxell hinges on what your hotel prioritizes. Both streamline housekeeping tasks and internal communication, but they approach these goals differently. Amadeus focuses on automation and real-time PMS integration rooted in large-scale hotel operations, while Hoxell emphasizes departmental integration, ease of use, and real-time task management for a broader range of property types.

If your hotel needs a well-established platform with extensive integrations and automation, Amadeus may be ideal. However, if you prioritize a more modern, user-friendly interface with strong departmental connectivity, Hoxell’s recent reviews suggest it’s a more reliable choice. Which features and support qualities matter most for your team?

Amadeus vs Hoxell: Which Should Your Hotel Choose?

If your hotel requires a proven, scalable solution with numerous integrations and advanced automation tools, go with Amadeus. Its platform is supported by over 104 verified partners and is suited for large resorts or multi-property groups aiming to optimize housekeeping workflows through automation and PMS synchronization.

Conversely, if your hotel values a highly rated user experience with quick onboarding and departmental communication, Hoxell is the superior choice. With 28 reviews—significantly more recent—hotels across Europe and North America praise its ease of use, real-time updates, and departmental coordination. It’s ideal for boutique hotels, city center properties, or hotels seeking a flexible, scalable platform.

Is Amadeus or Hoxell Easier to Use?

Amadeus scores a perfect 5/5 for ease of use, with reviews highlighting its simple interface, quick onboarding, and minimal staff training needs. Its user-friendly design is reinforced by a high onboarding rating of 5/5, with hotels enjoying immediate staff adoption and positive feedback about managing employee productivity.

Hoxell, with a 4.89/5 ease-of-use rating, is also highly rated but slightly behind Amadeus. Users emphasize its intuitive graphic interface, which makes task management straightforward, and praise its fast support team. It’s praised for its ease of onboarding, with a rating of 4.68/5, though some note PMS integration complexities.

Edge: Amadeus.

Which Has Better Features: HotSOS® Housekeeping by Amadeus or Hoxell?

Amadeus offers four features exclusive to its platform: Virtual Logbook, Service Recovery/Escalation, Compensation Tracking, and an Open API—tools that enhance automation, accountability, and customization. Its overall feature count sits at 35, ensuring a comprehensive housekeeping management system.

Hoxell, with three unique features—Team Goal Setting, File Library Support, and Work Prioritization—focuses on departmental engagement and task prioritization. Its total feature count is 31, emphasizing integrated communication, task management, and guest feedback tools.

Edge: Amadeus, due to its wider feature set and advanced automation capabilities.

Which Has Better Customer Support: HotSOS® Housekeeping by Amadeus or Hoxell?

Hoxell’s customer support earns a near-perfect 4.98/5, with recent reviews calling support “fast,” “responsive,” and “indispensable.” Users praise the team for quick resolution times and proactive assistance, which minimizes operational downtime.

Amadeus, with a support rating of 1.83/5, faces frequent criticism. Reviewers report slow response times, unreturned calls, and frustration over unresolved issues, with some describing the help desk as “great” but support from account managers as “lacking.” This support gap is a significant consideration.

Edge: Hoxell.

Which Has More Integrations: HotSOS® Housekeeping by Amadeus or Hoxell?

Amadeus’s platform boasts 104 verified partners, including major property management systems like Oracle Hospitality, Mews, and RevControl. Its extensive partner network supports broad customization and automation options for large hotels and chains.

Hoxell integrates with 12 partners, including PMS providers like Vertical Booking and hotelcube. Common integrations with Amadeus include Mews and Host Hotel Systems, but its smaller ecosystem limits extensive automation.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: HotSOS® Housekeeping by Amadeus or Hoxell?

Hoxell’s 28 recent reviews average a 4.94/5 rating, reflecting high satisfaction among diverse hotel types—especially city center and boutique hotels. Guests praise its user-friendly interface, quick support, and departmental coordination.

Amadeus, with only 3 reviews, carries a 4/5 rating, with some praise for speed and communication but notable criticism about support responsiveness. The limited recent feedback makes it less reliable as a current choice.

Edge: Hoxell.

How Much Do HotSOS® Housekeeping by Amadeus and Hoxell Cost?

Amadeus does not publicly disclose its pricing, suggesting a bespoke quote based on hotel size and needs. Its pricing model appears to be enterprise-level, potentially involving implementation fees and ongoing costs.

Hoxell charges a flat $300 monthly fee, with no setup or implementation fees, and offers transparent pricing suitable for hotels of various sizes. This straightforward pricing makes budgeting easier.

Note: Both platforms do not offer free trials, so verify detailed costs before committing.

What Type of Hotel Should Use HotSOS® Housekeeping by Amadeus?

• Hotels that operate at scale, such as resorts or multi-property groups, seeking extensive integrations.
• Hotels aiming for automation through advanced workflow management.
• Large properties requiring detailed reporting and customization options.
• Hotels with dedicated IT resources to handle complex integrations.

Not ideal if:

• You need a simple, cost-effective solution.
• Your property is small or boutique with limited tech infrastructure.
• You prefer a platform with high-touch support and quick responsiveness.

What Type of Hotel Should Use Hoxell?

• Boutique, city center, or independent hotels seeking an intuitive, easy-to-adopt platform.
• Hotels that prioritize departmental communication and guest feedback.
• Properties that value scalability and fast onboarding.
• Hotels with teams that may need flexible task prioritization and marketing tools.

Not ideal if:

• Your hotel requires extensive third-party integrations beyond what Hoxell offers.
• You need advanced automation features like virtual logbooks or escalation workflows.
• Your property operates in regions not well supported by Hoxell’s current ecosystem.

Hoxell vs Amadeus: The Bottom Line for Hotels

The core difference lies in their approach: Amadeus is a broader, automation-heavy system built for large-scale hotels, while Hoxell excels in departmental communication and ease of use for a wider range of properties.

Choose Amadeus if your hotel needs extensive integrations, automation, and a proven track record in large operations. Its feature set and partner ecosystem support complex workflows, making it suitable for resorts and multi-property groups.

Opt for Hoxell if your hotel values real-time communication, quick onboarding, and strong support—especially if you operate in Europe or North America and prefer a user-friendly platform. Its high reviewer ratings and recent data suggest it’s the more reliable choice for smaller and mid-sized hotels.

If you seek advanced automation and extensive integration, Amadeus is the clear choice. For departmental coordination, ease of use, and excellent support, Hoxell stands out as the better option for most hotels today.