Hoxell

Ranked 8 (out of 24) in Housekeeping Software

Housekeeping Software

It’s Easy, It’s Smart, It’s Hoxell! Improve the daily activities of Housekeeping, Maintenance,...

Ratings Snapshot

Certificate of Excellence
Read 18 reviews
98%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hoxell has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 24 in Housekeeping Software

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.6/5
Customer Support
5.0/5
Verified Customer Support

Hoxell’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • City Center 6 verified reviews
    97%
    6 verified reviews
  • Branded Leader: Quore
    100%
    2 verified reviews
  • Boutique Leader: ALICE
    100%
    2 verified reviews
  • Resort Leader: ALICE
    90%
    1 verified reviews
  • Hostel Leader: hotelkit
    100%
    1 verified reviews

Hoxell Overview

Top Alternative: ALICE Housekeeping

Hoxell Overview

1. Thanks to Hoxell, you will be able to manage and monitor the whole operational flow of your staff and the travel journey of your guests, offering a real frictionless, hyper-personalized service. 2. Flawlessly integrated with all the major PMSs, cloud-native, easy-to-use and intuitive, Hoxell does not require expensive and sophisticated on-premise hardware installations and maintenance 3. It c...

About Hoxell

Founded in 2009 | Headquarters in Lugano Switzerland | 24 employees

Hoxell is an intuitive and easy-to-use integrated software hospitality platform. Significantly improve the day-to-day tasks of your Housekeeping, Maintenance, ...

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Integrates with

  • Booking Engine
  • Property Management Systems
  • Reputation Management
Browse integrations (11 verified)

Pros & Cons

Like 98% recommend

GM from City Center

Hoxell is a tool that helps traking HK and Maintenance task. Plus you have a clear picture on HR force on shift. All this "live" !

Guest Relations Manager from Other

Very high professionalism, great availability and always ready to welcome customer needs. Their solutions are always valuable opportunities for everybody

Reception Manager from Other

Hoxell has speeded up and simplified our daily operations Every request for customization has been satisfied - hyper-personalized service, easy to use - perfect interaction between our departemnts (reception, mainte...

Manager from Other

Sporadici errori di comunicazione che possono verificarsi con il PMS. Non tutti i PMS sono facili da integrare con il sistema Hoxell ma questo normale. (English translation) Sporadic communication errors that can occur...

GM from City Center

None. May be should find a way to have the coonection with the PMS not so expensive so the efficency will be much better.

General Manager from City Center

Create the graphic design when a customer makes a room change (not possible to see at the moment), to have the possibility to control the rhythm of work not per day but per time slot.

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Expert Q&A and Partner Recommendations

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Hoxell hasn’t been recommended by any experts or partners yet

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Hoxell Alternatives

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GETTING STARTED

Download the 2021 Housekeeping Software buyer’s guide

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Features

  • Guest requests
  • Lost & found
  • Automated Room Assignments
  • Mobile Request Dispatching
  • Progress Tracking Dashboard
  • Custom Inspection Checklists
  • Automated Task Routing
  • Performance Analytics Dashboard
  • Automated Notifications
  • Two-Way PMS Integration
  • Drag-and-Drop Room Assignments
  • Custom Rules & Prioritization
  • Deep Cleaning Scheduling
  • Open API
  • Inspection Module
  • Multi Language UI Support
  • Mobile Access
  • Chat

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Italy
  • Switzerland

18 Verified Hoxell Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 89% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Housekeeping Software providers. It is advised that you ask for recent references before proceeding.

June 23, 2021

Hoxell Review: Best in the business

GM from Boutique in Sant'Elena (Italy)

Recommend 10/10
Full blue star
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What do you like most?

Great service, great product!!! There's nothing more that needs to be said. Their support desk is fantastic and immediate with their responses.

What do you dislike or think could be improved?

Nothing, it’s all right - Nothing, it’s all right - Nothing, it’s all right - Nothing, it’s all right - Nothing, it’s all right

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

October 12, 2020

Hoxell Review: Service, quality, and super assistance

GM Assistant from Other in Firenze (Italy)

Recommend 10/10
Full blue star
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What do you like most?

I suggest this program because the system is really efficient and if you have any problem any time the assistance is always at your disposal. Open for new requests and developments!

What do you dislike or think could be improved?

For the minibar I suggest to add a bottom for "not declared consumption" or all the products seems to be correctly payed when is not like this

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

September 24, 2020

Hoxell Review: Professionalism and efficiency at our disposal

Hotel Manager from Hostel in Milano (Italy)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Rapid and immediate Communication between departments with an increase of the service's quality. A valid support of the cost control and for the Staff organization.

What do you dislike or think could be improved?

Sorry, at the moment I don't have nothing to report that could be improved , everything is working propely. thank you

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

September 21, 2020

Hoxell Review: A great help on HK and Maintenance management

GM from City Center in Milano (Italy)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Hoxell is a tool that helps traking HK and Maintenance task. Plus you have a clear picture on HR force on shift. All this "live" !

What do you dislike or think could be improved?

None. May be should find a way to have the coonection with the PMS not so expensive so the efficency will be much better.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 21, 2020

Hoxell Review: Essential

Manager from Branded in Genova (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

is an indispensable software to optimize communication among departments, maintenance management, control of minibar. We use it since 2017 and we are complitely satisfy.

What do you dislike or think could be improved?

the management of the garage department should be implemented. We don't have it and it would serve us a lot

Customer Support
4.5
Ease of Use
4.5
Value for money
5
Implementation
4.5

September 20, 2020

Hoxell Review: Excellent product...

Room Div.Mgr from City Center in Roma (Italy)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Changing the connection with all the Hotel departments in a fluent and effcient way, great experience with Guests starting from the reservation until after leaving the Hotel with a personalized feedba...

What do you dislike or think could be improved?

Interface to the PMS which connects the platform of Hoxell more directly instead to change like for example the room status. But most of the informations are well transfered.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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Popular Hoxell Integrations

View all (11 Hoxell Integrations)