Concierge Software
Published by ALICE
The Hotel Technology Buyer's Guide
Ratings Snapshot
98%
Recommend
#8
Popularity index
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hoxell has fewer than 10 reviews in the past 6-months.
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Ranked #8 out of 24 in Housekeeping Software
Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.6/5
Customer Support
5.0/5
Verified Customer Support
Hoxell’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
Hoxell Overview
Top Alternative: ALICE Housekeeping
Hoxell Overview
1. Thanks to Hoxell, you will be able to manage and monitor the whole operational flow of your staff and the travel journey of your guests, offering a real frictionless, hyper-personalized service. 2. Flawlessly integrated with all the major PMSs, cloud-native, easy-to-use and intuitive, Hoxell does not require expensive and sophisticated on-premise hardware installations and maintenance 3. It c...
About Hoxell
Founded in 2009 | Headquarters in Lugano Switzerland | 24 employeesHoxell is an intuitive and easy-to-use integrated software hospitality platform. Significantly improve the day-to-day tasks of your Housekeeping, Maintenance, ...
1/1
Integrates with
- Booking Engine
- Property Management Systems
- Reputation Management
Need a custom integration?
Pros & Cons
98% recommend
Guest Relations Manager from Other
Very high professionalism, great availability and always ready to welcome customer needs. Their solutions are always valuable opportunities for everybody
Reception Manager from Other
Hoxell has speeded up and simplified our daily operations Every request for customization has been satisfied - hyper-personalized service, easy to use - perfect interaction between our departemnts (reception, mainte...
Manager from Other
Sporadici errori di comunicazione che possono verificarsi con il PMS. Non tutti i PMS sono facili da integrare con il sistema Hoxell ma questo normale. (English translation) Sporadic communication errors that can occur...
GM from City Center
None. May be should find a way to have the coonection with the PMS not so expensive so the efficency will be much better.
General Manager from City Center
Create the graphic design when a customer makes a room change (not possible to see at the moment), to have the possibility to control the rhythm of work not per day but per time slot.
Expert Q&A and Partner Recommendations
Hoxell hasn’t been recommended by any experts or partners yet
Learn more about expert recommendations
Recommended by
Hoxell Alternatives
hub OS Housekeeping
Housekeeping SoftwareYour Housekeeping department meets the so-needed automation to eliminate useless tasks, improve their productivity, response times and elevate the guest experience.
Features
- Guest requests
- Lost & found
- Automated Room Assignments
- Mobile Request Dispatching
- Progress Tracking Dashboard
- Custom Inspection Checklists
- Automated Task Routing
- Performance Analytics Dashboard
- Automated Notifications
- Two-Way PMS Integration
- Drag-and-Drop Room Assignments
- Custom Rules & Prioritization
- Deep Cleaning Scheduling
- Open API
- Inspection Module
- Multi Language UI Support
- Mobile Access
- Chat
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Italy
- Switzerland
Low review volume alert
This vendor is 89% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Housekeeping Software providers. It is advised that you ask for recent references before proceeding.
June 23, 2021
Hoxell Review: Best in the business
GM from Boutique in Sant'Elena (Italy)
Recommend
10/10
What do you like most?
Great service, great product!!! There's nothing more that needs to be said. Their support desk is fantastic and immediate with their responses.
What do you dislike or think could be improved?
Nothing, it’s all right - Nothing, it’s all right - Nothing, it’s all right - Nothing, it’s all right - Nothing, it’s all right
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
October 12, 2020
Hoxell Review: Service, quality, and super assistance
GM Assistant from Other in Firenze (Italy)
Recommend
10/10
What do you like most?
I suggest this program because the system is really efficient and if you have any problem any time the assistance is always at your disposal. Open for new requests and developments!
What do you dislike or think could be improved?
For the minibar I suggest to add a bottom for "not declared consumption" or all the products seems to be correctly payed when is not like this
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5
September 24, 2020
Hoxell Review: Professionalism and efficiency at our disposal
Hotel Manager from Hostel in Milano (Italy)
Recommend
10/10
What do you like most?
Rapid and immediate Communication between departments with an increase of the service's quality. A valid support of the cost control and for the Staff organization.
What do you dislike or think could be improved?
Sorry, at the moment I don't have nothing to report that could be improved , everything is working propely. thank you
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
September 21, 2020
Hoxell Review: A great help on HK and Maintenance management
GM from City Center in Milano (Italy)
Recommend
10/10
What do you like most?
Hoxell is a tool that helps traking HK and Maintenance task. Plus you have a clear picture on HR force on shift. All this "live" !
What do you dislike or think could be improved?
None. May be should find a way to have the coonection with the PMS not so expensive so the efficency will be much better.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 21, 2020
Hoxell Review: Essential
Manager from Branded in Genova (Italy)
Recommend
10/10
What do you like most?
is an indispensable software to optimize communication among departments, maintenance management, control of minibar. We use it since 2017 and we are complitely satisfy.
What do you dislike or think could be improved?
the management of the garage department should be implemented. We don't have it and it would serve us a lot
Customer Support
4.5
Ease of Use
4.5
Value for money
5
Implementation
4.5
September 20, 2020
Hoxell Review: Excellent product...
Room Div.Mgr from City Center in Roma (Italy)
Recommend
10/10
What do you like most?
Changing the connection with all the Hotel departments in a fluent and effcient way, great experience with Guests starting from the reservation until after leaving the Hotel with a personalized feedba...
What do you dislike or think could be improved?
Interface to the PMS which connects the platform of Hoxell more directly instead to change like for example the room status. But most of the informations are well transfered.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month
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GM from City Center
Hoxell is a tool that helps traking HK and Maintenance task. Plus you have a clear picture on HR force on shift. All this "live" !