HS/3 (acq Mews) vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing between HS/3 by HS/3 and RoomRaccoon PMS hinges on your hotel’s specific needs and operational scale. Both aim to streamline hotel management, but they diverge significantly in features, user experience, and market presence. HS/3, acquired by HS/3, offers limited reviews and no recent data, making it difficult to assess its current effectiveness. Conversely, RoomRaccoon has a strong recent review base and higher ratings, indicating a more tested and reliable solution for most hoteliers.

Ultimately, your choice depends on whether you prioritize a robust, highly-rated platform with extensive features (RoomRaccoon) or are interested in exploring less-reviewed options (HS/3). Are you ready to focus on a proven system with active support and continuous updates?

Quick Verdict: RoomRaccoon Outperforms HS/3 in Every Measure

RoomRaccoon, with over 169 reviews and a near-perfect 4.88 out of 5 rating, clearly dominates HS/3, which has no reviews and a 0 rating. The recent and frequent reviews of RoomRaccoon provide insight into its usability, features, support, and business impact, making it the easier choice for most hotels. HS/3’s lack of recent feedback and reviews make it difficult to evaluate its current performance or support quality.

If your hotel values proven performance, ongoing support, and a comprehensive feature set, RoomRaccoon is the clear winner. Do you want a system that’s actively rated and refined by hundreds of users?

Is HS/3 or RoomRaccoon Better for Hotels?

HS/3 is marketed as a property management system designed mainly for streamlining core operations like reservations, check-ins, and payments, but the lack of current reviews raises questions about ongoing development and support. RoomRaccoon, on the other hand, provides an integrated platform that combines PMS, channel management, booking engine, and automation tools, backed by active user feedback and regular updates.

RoomRaccoon’s 169 reviews, especially over the last six months, give you confidence in its stability, usability, and ongoing improvements. If your hotel needs a proven, all-in-one SaaS solution with recent user validation, RoomRaccoon is the better pick. Which solution aligns best with your priorities for operational reliability and growth?

RoomRaccoon vs HS/3: Which Should Your Hotel Choose?

If your hotel is a small to midsize operation seeking an all-in-one platform that simplifies automation, increases direct bookings, and offers extensive integrations, RoomRaccoon is the logical choice. Its user-friendly interface, proven track record, and high satisfaction scores make it suitable for independent hotels and boutique properties.

HS/3 might appeal if your hotel’s focus is on core PMS functionalities without needing advanced automation or integrations, but the absence of recent reviews and support data suggests limited current viability. For a hotel serious about growth, efficiency, and guest experience, RoomRaccoon’s current reviews and features make it the more reliable choice.

Is HS/3 or RoomRaccoon Easier to Use?

RoomRaccoon’s 4.74 out of 5 ease-of-use rating, coupled with positive reviews praising its simplicity for onboarding and daily management, indicates a highly accessible platform. Hotel staff report that it’s "extremely user-friendly" and easy to teach, with many noting that onboarding takes just a few days.

HS/3, with no recent ratings or reviews, provides no concrete data on usability. Given RoomRaccoon’s recent reviews and high scores, it clearly has the edge in user experience, making daily operations smoother. Edge: RoomRaccoon.

Which Has Better Features: HS/3 or RoomRaccoon?

RoomRaccoon packs a comprehensive set of 51 features, including channel management, revenue management, booking engine, automated communication, multi-currency support, guest CRM, and real-time reporting. Many features, like integrated payment terminals, group management, and automated night audits, are absent in HS/3, which offers no documented features.

HS/3’s lack of features and clear product scope limit its appeal compared to RoomRaccoon’s extensive capabilities. If your hotel needs a full-featured platform to handle reservations, guest relations, and revenue optimization, RoomRaccoon is the clear winner. Edge: RoomRaccoon.

Which Has Better Customer Support: HS/3 or RoomRaccoon?

RoomRaccoon’s support ratings (4.53/5) and recent reviews highlight responsive, helpful customer service, with hotel managers praising quick issue resolution and proactive assistance. Many reviews mention that the support team actively listens and continually improves the platform based on user feedback.

HS/3 provides no recent support ratings or reviews, leaving its support quality uncertain. Given the importance of reliable support in hotel operations, RoomRaccoon’s proven responsiveness gives it the clear edge. Edge: RoomRaccoon.

Which Has More Integrations: HS/3 or RoomRaccoon?

RoomRaccoon offers 88 verified integrations, including popular partners like Sage, RevControl, and Paxxio, allowing hotels to connect various operational tools easily. HS/3, with no verified partners, offers no clear information about its integration capabilities, which limits its versatility.

The ability to connect to other systems seamlessly is critical for modern hotels. RoomRaccoon’s extensive partner network makes it the more adaptable and scalable option. Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: HS/3 or RoomRaccoon?

RoomRaccoon’s 4.88/5 overall rating and 94% likelihood to recommend, based on recent reviews, reflect strong satisfaction among diverse hotel types, including boutique, independent, and smaller properties. Reviews highlight its ease of use, automation, and revenue-boosting features.

HS/3’s review count and ratings are nonexistent or outdated, making it impossible to gauge user satisfaction. Given the recent, high-quality feedback for RoomRaccoon, it’s the top-rated choice now. Edge: RoomRaccoon.

How Much Do HS/3 and RoomRaccoon Cost?

HS/3’s pricing information is unavailable, suggesting it might be customized or less transparent. RoomRaccoon charges a flat $1,000 monthly fee, with no mention of additional costs, offering clarity and predictability.

If budget transparency is crucial, RoomRaccoon’s clear pricing provides better planning. Otherwise, HS/3’s lack of pricing info makes it hard to compare value directly. But based on reviews, RoomRaccoon’s investment is justified.

What Type of Hotel Should Use HS/3?

• Hotels that primarily need core PMS functions without extensive automation or integrations.
• Properties with minimal operational complexity that want a straightforward reservation system.
• Small, single-property hotels seeking a basic management tool.

Not ideal if your hotel:

• Wants automation, revenue management, or guest relationship features.
• Operates across multiple locations or needs advanced integrations.
• Seeks ongoing support and active product updates.

What Type of Hotel Should Use RoomRaccoon?

• Small to medium independent hotels seeking an all-in-one management platform.
• Hotels aiming to increase direct bookings and revenue with automation tools.
• Properties prioritizing usability, real-time reporting, and guest management.

Not ideal if your hotel:

• Is a large, complex property requiring enterprise-level solutions.
• Needs highly customized, industry-specific features beyond what RoomRaccoon offers.
• Prefers on-premise systems or custom software integrations.

RoomRaccoon vs HS/3: The Bottom Line for Hotels

RoomRaccoon is a well-rounded, extensively reviewed SaaS platform that integrates PMS, channel management, booking, and automation. Its consistent high ratings and recent positive reviews demonstrate its reliability and user satisfaction.

HS/3, lacking recent reviews and detailed features, remains unproven in today’s market. If your hotel wants a proven, supported, and feature-rich platform that drives revenue and simplifies operations, RoomRaccoon is the clear choice. For hotels seeking basic management features without frills, HS/3 might still be worth exploring, but data suggests RoomRaccoon offers the greater value in 2024.

This comparison aims to give you a clear, fact-based view of each platform’s strengths and weaknesses, helping you make an informed decision tailored to your hotel’s unique needs.