Duve - Online Check-in vs. ICG Check-in Online:
Which Is Right for You?

The Decision

When choosing a contactless check-in system, your hotel needs a solution that simplifies guest arrival, reduces staff workload, and enhances guest satisfaction. Both Duve - Online Check-in and ICG Check-in Online aim to modernize check-in processes, but they diverge significantly in their features, customer feedback, and market presence. Duve’s extensive review base and proven success make it the more reliable choice for hotels seeking a comprehensive digital check-in platform.

Is Duve or ICG Better for Hotels?

Both products address the core challenge of streamlining the check-in process and minimizing front desk contact, especially relevant in today’s health-conscious environment. Duve offers a full suite of tools designed for guest engagement, automation, and revenue growth, while ICG Check-in Online is primarily focused on simplifying check-in and reducing manual tasks. With Duve’s high ratings and recent reviews, it’s clear that many hotels find it more effective.

However, Duve’s broader feature set and active user community give it a significant edge. ICG’s minimal review presence and lack of recent feedback mean less confidence in its current performance and support. Are you aiming for a solution with proven success and ongoing development? If so, Duve is the clearer choice.

Duve vs ICG Check-in Online: Which Should Your Hotel Choose?

If your hotel needs a full guest experience platform that integrates online check-in, upselling, communication, and automation, go with Duve. Its ability to generate measurable ROI, support multiple property types, and operate across various regions makes it suitable for large chains and independent hotels alike.

If your primary goal is to implement a straightforward, no-frills online check-in that reduces front desk contact without additional features, ICG might seem sufficient. Nonetheless, given the absence of recent reviews and its limited feature set, Duve’s proven track record makes it the safer investment for hotels looking to future-proof their guest processes.

Is Duve or ICG Easier to Use?

Duve boasts a high ease-of-use rating of 4.74 out of 5, with many users praising its intuitive interface, mobile-friendly design, and straightforward onboarding process. Its review highlights how simple it is for staff and guests to navigate, with some noting that guests find it "super slick" and "easy to use." Support and onboarding are rated 4.69 out of 5, with many customers sharing positive experiences in getting started.

ICG, on the other hand, has no publicly available ratings or recent reviews, making it impossible to assess its usability or onboarding experience. The limited information suggests it may be a basic solution without the polish or user-centric design found in Duve.

Edge: Duve.

Which Has Better Features: Duve or ICG Check-in Online?

Duve offers 48 features specific to contactless check-in, guest engagement, and revenue automation—many of which are absent in ICG. Unique capabilities include PMS integration, WhatsApp messaging, SMS and multilingual support, digital signature collection, room upgrades, and sophisticated analytics dashboards.

ICG provides a simple online check-in and registration process, but without the extensive features or integrations available through Duve. For hotels seeking a robust, feature-rich platform that enhances operational control and guest personalization, Duve’s offering stands out.

Edge: Duve.

Which Has Better Customer Support: Duve or ICG?

Duve’s support and onboarding are highly rated at 4.65 out of 5, with reviews emphasizing quick responses and professional service. Customers frequently commend Duve’s dedicated team, citing their responsiveness and willingness to resolve issues promptly, which is vital for smooth implementation.

In contrast, ICG lacks recent reviews, support ratings, or customer testimonials, leaving hotel managers uncertain about the level of assistance they might receive. For hotels that prioritize reliable support and proactive onboarding, Duve is the superior choice.

Edge: Duve.

Which Has More Integrations: Duve or ICG?

Duve integrates with 65 verified partners, including PMS providers like Priority Software and RoomRaccoon, as well as door lock systems, payment processors, and communication channels. This extensive partner network allows seamless automation and operational consistency across systems.

ICG offers no publicly listed integrations or third-party partner support, limiting its ability to fit into existing hotel tech stacks. For hotels that depend on a connected ecosystem of tools, Duve’s integrations provide a clear advantage.

Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or ICG?

Duve’s more than 468 reviews in the last six months, with an overall rating of 4.83 out of 5, demonstrate a strong, positive hotel user base. Hotels ranging from boutique to large chains report substantial improvements in efficiency, guest satisfaction, and revenue—highlighted by case studies with impressive ROI figures.

ICG has no recent reviews or publicly available feedback, making it impossible to assess hotel satisfaction. Given Duve’s active user community and high ratings, it’s evident that hoteliers favor Duve’s performance and support.

Edge: Duve.

How Much Do Duve and ICG Cost?

Duve’s pricing starts at $900 per month, with no free tier or trial available. Its premium features justify the cost for hotels seeking a comprehensive platform that delivers measurable ROI through automation and upselling.

ICG does not disclose pricing or a trial option, which complicates comparison. Given Duve’s proven value and transparent pricing, it offers better clarity and assurance for your investment.

What Type of Hotel Should Use Duve?

• Hotels that want to elevate guest experience through online check-in, document signing, and personalized communication.
• Chains that need a scalable platform supporting multiple regions and property types.
• Hotels seeking to increase revenue via upselling and pre-arrival offers.
• Properties aiming to reduce front desk workload and manual operations.
• Hotels with reliable internet infrastructure, as Duve’s features depend heavily on connectivity.

Not ideal if you:

• Operate in regions with poor internet connectivity.
• Require only basic check-in functionality without automation.
• Have limited budget for technology investments.

What Type of Hotel Should Use ICG?

• Hotels seeking a straightforward online check-in system without extensive integrations.
• Small properties with simple operational needs that prioritize minimal setup.
• Hotels that want to test contactless check-in before scaling to a larger platform.

Not ideal if you:

• Need a feature-rich platform with automation, guest engagement, and revenue tools.
• Require ongoing support or integrations with PMS and other tech solutions.
• Want recent reviews and proven satisfaction ratings.

Duve vs ICG: The Bottom Line for Hotels

Duve is a comprehensive guest experience platform that combines online check-in with automation, guest engagement, and revenue tools. Its broad feature set, extensive integrations, and strong recent reviews make it suitable for hotels that want a scalable, future-proof solution.

Choose Duve if you prioritize operational efficiency, guest personalization, and proven ROI. Its support, active user community, and ongoing development set it apart in the contactless check-in market.

ICG offers a basic online check-in that might suit very small properties or those just starting to explore contactless solutions. However, with no recent reviews or detailed features, it lacks the reliability and scope needed for most modern hotels.

Final Recommendation: For hotels serious about elevating their guest experience and automating operations, Duve is the clear choice. Its proven track record, extensive features, and satisfied customer base make it the smarter investment for today and tomorrow.