ICG Check-in Online vs. LIKE MAGIC (Check-in):
Which Is Right for You?

The Decision

Choosing a contactless check-in platform is vital in today's hotel landscape, where guest safety and operational efficiency are paramount. Both ICG Check-in Online and LIKE MAGIC aim to streamline check-in procedures, but their approaches and maturity levels differ significantly. ICG offers a basic, less-reviewed solution, while LIKE MAGIC stands out with a comprehensive feature set, higher user ratings, and recent positive reviews. How do these differences impact your decision?

Is ICG Check-in Online or LIKE MAGIC Better for Hotels?

ICG Check-in Online is designed primarily to provide a straightforward contactless check-in experience. It automates core tasks like ID verification and room assignment, reducing manual workload but lacks many advanced features or integrations. Conversely, LIKE MAGIC offers an extensive suite of functionalities, including digital keys, pre-arrival upselling, and multi-lingual options, aiming to elevate both guest experience and operational management.

While ICG's platform is easier to implement due to its simplicity, its limited feature scope means it may fall short in delivering a fully automated, engaging guest journey. LIKE MAGIC, with 17 unique features, caters to hotels seeking a broader, more integrated guest management solution. Does your property need a basic check-in or a comprehensive guest experience platform?

LIKE MAGIC vs ICG Check-in Online: Which Should Your Hotel Choose?

If your hotel prioritizes a feature-rich, well-reviewed contactless check-in system with recent positive feedback, LIKE MAGIC is the clear choice. It is more suitable for hotels or chains looking for automation, upselling opportunities, and a platform with proven high satisfaction scores — 74 out of 100 for the HT Score, with 29 recent reviews and a 99% likelihood to recommend.

In contrast, if your hotel only requires a simple, no-frills online check-in without the need for extensive features or integrations, ICG's offering might suffice. However, be aware that ICG has not received recent reviews or ratings, which limits confidence in its current functionality. Would your hotel benefit most from a simple check-in or a platform that actively enhances guest engagement?

Is ICG Check-in Online or LIKE MAGIC Easier to Use?

LIKE MAGIC scores a 4.9 out of 5 in ease of use, with recent reviews highlighting its efficiency and straightforward guest interface. Users report that guests find it very efficient and simple to check in without downloads or technical hurdles, making it ideal for international visitors.

ICG Check-in Online, with a 0/5 rating, offers no recent reviews or user feedback, leaving its usability unverified. Its lack of review data suggests limited current user adoption or engagement, which could pose challenges for staff training and guest onboarding.

Edge: LIKE MAGIC.

Which Has Better Features: ICG Check-in Online or LIKE MAGIC?

LIKE MAGIC boasts 17 features, including hotel website check-in portals, device-agnostic check-in, document scanning, ID verification, digital keys, pre-arrival upselling, and multi-lingual support. These features enable a rich, customized guest experience and operational automation.

ICG Check-in Online offers no documented features beyond the basic online check-in, ID verification, or room assignment. Without additional functionalities, it cannot match LIKE MAGIC's versatility or capacity for revenue-generating upsells.

Edge: LIKE MAGIC.

Which Has Better Customer Support: ICG Check-in Online or LIKE MAGIC?

LIKE MAGIC is highly rated with a 4.83/5 support score and recent reviews praising its assistance and onboarding process. Users mention that support was responsive and helpful, making platform adoption smoother.

ICG Check-in Online has no recent reviews or ratings, making it difficult to assess its support quality. The absence of feedback suggests limited current customer engagement or potential support gaps.

Edge: LIKE MAGIC.

Which Has More Integrations: ICG Check-in Online or LIKE MAGIC?

LIKE MAGIC has 10 verified integrations, including property management systems like Mews, Oracle Hospitality, and adyen for payments, as well as digital key providers like SALTO Systems. These integrations facilitate a seamless guest experience and operational flow.

ICG Check-in Online has no verified integrations listed, limiting its ability to connect with other hotel systems or automation tools. For hotels seeking an interconnected platform, LIKE MAGIC clearly leads.

Edge: LIKE MAGIC.

Which Do Hoteliers Rate Higher: ICG Check-in Online or LIKE MAGIC?

LIKE MAGIC has accumulated 29 recent reviews, with an average score of 74/100, and a 99% likelihood of recommendation across various hotel segments, including city center, boutique, and extended stay hotels. Hoteliers consistently highlight its efficiency, ease, and positive guest feedback.

ICG Check-in Online, with no reviews or recent feedback, cannot be rated or compared, leaving its current user satisfaction unknown. Given the recent reviews for LIKE MAGIC, it offers a more reliable gauge of hotelier satisfaction.

Edge: LIKE MAGIC.

How Much Do ICG Check-in Online and LIKE MAGIC Cost?

LIKE MAGIC charges a $700 base price with no ongoing monthly fees or implementation costs, offering straightforward pricing. Details about ICG Check-in Online's pricing are unavailable, which may suggest a custom or unclear cost structure.

Without concrete pricing details for ICG, evaluating value for money is challenging. Like MAGIC provides a transparent, predictable fee, making it easier for your team to budget.

What Type of Hotel Should Use ICG Check-in Online?

• Hotels that need a simple, standalone online check-in solution without extensive features.
• Properties seeking a low-cost, quick-to-implement contactless check-in option.
• Small hotels or hostels with minimal automation needs.
• Hotels operating in regions where integration and advanced features are less critical.

Not ideal if your property aims for personalized guest journeys, revenue upselling, or multi-lingual support, as ICG lacks these capabilities.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels seeking to maximize guest engagement through features like digital keys, pre-arrival upselling, and multi-lingual support.
• Chains aiming for a unified, automated check-in and guest management platform.
• Hotels looking to reduce staffing costs by automating operations.
• Properties eager to collect detailed analytics and enhance revenue through cross-sell opportunities.

Not ideal if your hotel requires a free or extremely low-cost platform or has minimal need for integrations and automation.

LIKE MAGIC vs ICG Check-in Online: The Bottom Line for Hotels

At its core, LIKE MAGIC is a comprehensive, feature-rich platform designed to elevate guest experience and operational efficiency. Its higher ratings, recent positive reviews, and extensive integrations make it the superior choice for most hotels today.

If your hotel needs a simple, no-frills online check-in, and you’re on a tight budget, ICG's solution could suffice—but expect limited functionality and confidence in current support or updates.

For most properties aiming to grow revenue, streamline operations, and delight guests, LIKE MAGIC offers the better value and proven results. Choose LIKE MAGIC if you want a platform with recent reviews, a broad feature set, and strong hotelier satisfaction.

Note: Given the limited data on ICG Check-in Online, its capabilities and support quality are less certain. However, the clear advantage in recent reviews and feature set favors LIKE MAGIC as the more reliable, scalable option for today’s hotel industry.