ICG Check-in Online vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between ICG Check-in Online by ICG Software and MyStay Check-in hinges on your hotel's specific needs. Both platforms aim to simplify contactless check-ins, but they diverge significantly in scope, user experience, and market presence. ICG Check-in online offers basic functionality with limited reviews and no recent data, while MyStay Check-in boasts a broad feature set, extensive integrations, and recent, high-volume positive feedback. Are you prioritizing a proven, feature-rich solution or a more simplistic, less tested one?

Is ICG Check-in Online or MyStay Check-in Better for Hotels?

ICG Check-in Online targets hotels seeking a straightforward, contactless guest registration process. It automates basic check-in tasks like ID verification and room assignment, primarily focusing on minimizing front desk contact. However, it lacks a review presence, recent user feedback, and additional integrations that can elevate guest experience and operational efficiency.

In contrast, MyStay Check-in is designed as an all-in-one guest management platform, with 40 recent reviews reflecting high satisfaction. It offers extensive features such as PMS integration, multi-channel communication, digital payments, and self-service kiosks, providing a comprehensive guest journey. Do you need a simple check-in tool or a full-service contactless platform?

MyStay Check-in vs ICG Check-in Online: Which Should Your Hotel Choose?

If your hotel requires a contactless check-in solution that integrates with existing PMS systems, automates guest communication, and offers revenue-generating features like upselling, go with MyStay. Its broad feature set and 40 recent reviews—most rating it 5/5—show a proven track record of enhancing operations and guest satisfaction.

If your hotel only seeks a basic online check-in system without the need for advanced features or integrations, ICG Check-in might suffice. However, given the lack of recent reviews and no measurable ratings, it’s difficult to recommend it over a platform with a strong user base and ongoing support. Is a full-featured platform necessary for your hotel’s growth?

Is ICG Check-in Online or MyStay Check-in Easier to Use?

ICG Check-in’s interface and usability are untested publicly, as it lacks recent reviews or user feedback, making it difficult to evaluate. Conversely, MyStay scores exceptionally well with a 4.91/5 rating for ease of use, supported by numerous reviews praising its straightforward setup and intuitive design. Hoteliers mention how quickly they could onboard staff and start using the platform effectively.

Edge: MyStay.

Which Has Better Features: ICG Check-in Online or MyStay Check-in?

ICG Check-in offers no exclusive or additional features beyond basic contactless check-in. MyStay, on the other hand, provides 14 unique features, including PMS integration, guest segmentation, multi-channel communication, digital payments, door lock integration, self-service kiosks, and offer testing. These features enable a richer guest experience and operational flexibility.

Edge: MyStay.

Which Has Better Customer Support: ICG Check-in Online or MyStay Check-in?

Both products lack extensive public support reviews; however, MyStay’s recent reviews consistently highlight a support team rated 4.93/5, praised for promptness and helpfulness. Hoteliers note how technical issues are swiftly resolved, contributing to higher satisfaction and smoother implementation.

Since ICG Check-in’s support history is unavailable, the edge clearly favors MyStay.

Edge: MyStay.

Which Has More Integrations: ICG Check-in Online or MyStay Check-in?

MyStay boasts 30 verified integrations, including popular PMS and channel management solutions, enabling seamless operation across platforms. It also offers a variety of features like digital keys and upselling tools, which can be crucial for properties seeking a connected tech ecosystem.

ICG Check-in provides no documented integrations, limiting its compatibility and scalability.

Edge: MyStay.

Which Do Hoteliers Rate Higher: ICG Check-in Online or MyStay Check-in?

MyStay has accumulated 40 recent reviews with an average rating of 5/5, across diverse hotel segments such as serviced apartments, boutique hotels, and city center hotels. Guests frequently comment on its ease of use, reliability, and the positive impact on guest satisfaction.

ICG Check-in has no recent reviews or ratings, making it impossible to assess user satisfaction confidently. Based on available data, MyStay is the clear favorite.

Edge: MyStay.

How Much Do ICG Check-in Online and MyStay Check-in Cost?

ICG Check-in’s pricing details are unavailable, suggesting it might be offered as a basic solution or part of broader packages. MyStay charges a base fee of $400, with no mention of additional implementation or monthly charges, making its cost transparent.

Given the lack of clear pricing from ICG, MyStay’s straightforward fee structure is an advantage for budgeting.

What Type of Hotel Should Use ICG Check-in Online?

• Hotels seeking a simple, no-frills contactless check-in platform.
• Small properties or boutique hotels needing quick deployment without complex integrations.
• Hotels with minimal automation requirements and no immediate need for advanced features.
• Teams that prioritize basic guest registration over automation and upselling.

Not ideal if your hotel needs extensive customization, integrations, or aims to scale operations significantly.

What Type of Hotel Should Use MyStay Check-in?

• Hotels looking for an all-in-one contactless solution with PMS integration.
• Properties wanting to enhance guest engagement via multi-channel communication.
• Hotels interested in upselling, digital payments, and self-service kiosks.
• Properties across multiple regions seeking a solution with proven support and extensive integrations.
• Teams aiming to reduce front desk workload while increasing operational flexibility.

Not ideal if your hotel prefers a minimalistic approach or only needs a basic check-in solution.

MyStay Check-in vs ICG Check-in Online: The Bottom Line for Hotels

The core difference lies in scope and proven market presence: MyStay offers a comprehensive, feature-rich platform with a strong, recent user base, while ICG Check-in appears limited and lacks current reviews. For hoteliers wanting a reliable, well-supported solution that covers the entire guest journey, MyStay is the clear choice. Its broad capabilities can help improve operational efficiency and guest satisfaction simultaneously.

If your hotel only needs a straightforward, contactless registration system and does not plan to expand features or integrations soon, ICG Check-in might meet your immediate needs. However, consider the potential limitations, especially given the absence of recent data.

In summary, choose MyStay if you seek an established, versatile platform that actively improves your operations and guest experience, with a proven track record. Opt for ICG Check-in only if your hotel’s scope is minimal, and you’re comfortable with limited data and features.