ICG Fronthotel vs. NewBook (PMS):
Which Is Right for You?

Name: NewBook (PMS)
Rating: 4.8 (16 reviews)

Updated May 15, 2026 · 16 verified reviews analyzed

ICG FrontHotel

Visit Profile

0.0 (0 reviews) · 12 integrations

NewBook

Visit Profile

4.8 (16 reviews) · 16 integrations

TLDR

We analyzed 16 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

ICG FrontHotel shines , with exclusive features like Transactional Emails (booking, folios, etc) and Tablet/Kiosk Check-in.

NewBook shines in ease of use and customer support , with exclusive features like Revenue management module and Guest CRM.

See the full breakdown below ↓

How Does ICG Fronthotel Compare to NewBook (PMS)?

Side-by-side ratings based on 16 verified hotelier reviews on HTR.

	ICG FrontHotel	NewBook
HTScore	0	0
Likelihood to Recommend	0%	96%
Ease of Use	0.0/5	4.7/5
Customer Support	0.0/5	5.0/5
Value for Money	0.0/5	4.6/5

Starting Price	Contact sales	From $1,000/mo
Verified Reviews	0	16

ICG FrontHotel vs NewBook: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	ICG FrontHotel	NewBook
Small (10-24 rooms) ▾	—	#43 8 reviews
ICG FrontHotel No segment summary available. NewBook Small hotels say that NewBook's Property Management Systems rank highly in verified HotelTechReport reviews for its ease of use, responsive technical support, and flexible customization options. These strengths are especially valued by Small hotels for efficient operations and guest services.
Mid-Size (25-74 rooms) ▾	—	#42 7 reviews
ICG FrontHotel No segment summary available. NewBook Medium hotels say that NewBook's Property Management System receives high marks in verified HotelTechReport reviews for its user-friendly interface, comprehensive feature set, and exceptional customer support. These strengths cater specifically to the operational needs of Medium hotels, enhancing efficiency and guest service management.
Large (75-199 rooms)	—	#47 1 reviews

By Property Type

Segment	ICG FrontHotel	NewBook
Boutique ▾	—	#47 7 reviews
ICG FrontHotel No segment summary available. NewBook Boutique hotels say that NewBook's Property Management System performs well in creating a user-friendly and customizable platform, provides efficient technical support, and integrates smoothly into property operations, according to verified HotelTechReport reviews. These strengths align with boutique hotels' personalized service and dynamic demands.
Luxury	—	#53 2 reviews
Branded / Chain	—	#44 4 reviews
Extended Stay	—	#44 2 reviews

By Region

Segment	ICG FrontHotel	NewBook
North America	—	#39 2 reviews

How Much Do ICG Fronthotel and NewBook (PMS) Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	ICG FrontHotel	NewBook
Starting Price	—	From $1,000/mo

Which Features Does ICG Fronthotel Have That NewBook (PMS) Doesn't (and Vice Versa)?

According to HTR's product database, ICG Fronthotel and NewBook (PMS) share 19 features. Here are the key differences — features one has that the other lacks.

Feature	ICG FrontHotel	NewBook
Automated Space Optimization
Automated reminders
Booking Engine
Channel Manager
Guest CRM
Guest profiles
Integrated ID & Passport Scanner
Payment Requests
Revenue management module
Spa & Wellness Module
Tablet/Kiosk Check-in
Transactional Emails (booking, folios, etc)

Showing top differences. 17 more features differ between these products.

ICG FrontHotel vs NewBook: The Bottom Line

ICG FrontHotel

0.0/5 from 0 reviews

Unique capabilities

Transactional Emails (booking, folios, etc) Automated reminders Tablet/Kiosk Check-in Payment Requests Automated Space Optimization

0.0/5 ease of use 0.0/5 support 12 integrations

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NewBook

4.8/5 from 16 reviews

Unique capabilities

Channel Manager Revenue management module Booking Engine Guest CRM Guest profiles

4.7/5 ease of use 5.0/5 support 16 integrations

Visit Profile

Where the ratings diverge most

Overall Rating NewBook 4.8 vs 0.0 (+4.8)

Ease of Use NewBook 4.7 vs 0.0 (+4.7)

Customer Support NewBook 5.0 vs 0.0 (+5)

Value for Money NewBook 4.6 vs 0.0 (+4.6)

Onboarding NewBook 4.8 vs 0.0 (+4.8)

Frequently Asked Questions About ICG Fronthotel vs NewBook (PMS)

Can ICG Fronthotel replace NewBook (PMS)?

It depends on your requirements. ICG Fronthotel and NewBook (PMS) share many core Property Management Systems features, but each has unique capabilities. ICG Fronthotel offers 12 verified integration partners, while NewBook (PMS) offers 16. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. NewBook (PMS) leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do ICG Fronthotel or NewBook (PMS) offer a free plan?

ICG Fronthotel: No. NewBook (PMS): No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank ICG Fronthotel and NewBook (PMS)?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ICG FrontHotel has an HT Score of 0 and NewBook has 0. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →