ICG Fronthotel vs. Shiji Daylight PMS:
Which Is Right for You?

The Decision

Choosing between ICG FrontHotel and Shiji Daylight PMS hinges on your hotel’s specific needs and priorities. Both aim to streamline operations and improve guest experiences, but they diverge significantly in maturity, features, and market presence. ICG FrontHotel has a long history but lacks recent reviews and engagement, while Shiji Daylight PMS boasts a robust, modern platform with a large, recent review base. Which should you prioritize?

Is ICG FrontHotel or Shiji Daylight PMS Better for Hotels?

ICG FrontHotel claims to be "the most experienced PMS" with a focus on integrated management, but its review profile shows zero ratings or recent feedback, raising questions about current performance and support. Conversely, Shiji Daylight PMS offers a modern, cloud-native experience backed by over 30 recent reviews and an overall high satisfaction score, indicating active development and satisfied users. Your team needs to consider whether a legacy system with no recent data or a proven, current platform aligns better with your hotel’s growth plans.

Both products aim to centralize hotel operations, yet their market presence and user engagement differ sharply. ICG FrontHotel’s lack of recent reviews suggests limited ongoing support or development, while Shiji’s active user base and recent positive feedback demonstrate a commitment to continuous improvement. Are you comfortable adopting a system with no recent validation, or do you prefer a proven, supported platform?

ICG FrontHotel vs Shiji Daylight PMS: Which Should Your Hotel Choose?

If your hotel requires a simple, traditional management system with a focus on core functions, ICG FrontHotel might seem appealing—though the lack of recent reviews diminishes confidence. For hotels seeking a feature-rich, scalable, cloud-based PMS that supports modern automation and guest personalization, Shiji Daylight PMS is the clear choice, especially given its extensive feature set and recent positive user feedback.

For properties aiming for a reliable, well-supported platform with ongoing updates, Shiji is the better option. If your hotel needs a straightforward, perhaps legacy system without future growth ambitions, ICG might suffice, but it’s risky given the absence of recent validation.

Is ICG FrontHotel or Shiji Daylight PMS Easier to Use?

Shiji Daylight PMS scores a high 4.63 out of 5 for ease of use, with many reviews praising its intuitive interface, straightforward training, and smooth onboarding. Conversely, ICG FrontHotel has a zero-star rating, indicating no recent reviews or user feedback, making it impossible to assess usability or adoption success.

Given the available data, your team will find Shiji’s interface more accessible, especially if ease of training and quick adoption are priorities. Edge: Shiji Daylight PMS.

Which Has Better Features: ICG FrontHotel or Shiji Daylight PMS?

Shiji Daylight PMS offers 62 features, including guest profiles, multi-lingual support, online check-in/out, integrated CRS, and automated night audits—features that are absent in ICG FrontHotel. ICG FrontHotel provides only one unique feature: Guest CRM; however, its overall feature count and sophistication are markedly lower.

If your hotel requires advanced automation, integrations, and digital guest engagement, Shiji surpasses ICG FrontHotel significantly. For basic management needs, ICG might suffice, but for scalability and modern operations, Shiji’s feature set is far superior. Edge: Shiji Daylight PMS.

Which Has Better Customer Support: ICG FrontHotel or Shiji Daylight PMS?

Shiji Group’s support scores a 4.53 out of 5, with reviews highlighting its responsiveness, professionalism, and helpfulness. Conversely, ICG FrontHotel has no recent reviews or ratings, making it impossible to gauge current support quality.

Given the importance of reliable support in hotel operations, Shiji’s established, positive feedback makes it the safer choice. If ongoing assistance is critical for your team, Shiji’s support provides peace of mind. Edge: Shiji Daylight PMS.

Which Has More Integrations: ICG FrontHotel or Shiji Daylight PMS?

Shiji offers 64 verified integrations, including major partners like SiteMinder, Amadeus, and Duetto, alongside a broad array of property, revenue, and distribution systems. ICG FrontHotel supports 12 verified partners, including some key players but with a much narrower scope.

If your hotel relies on multiple systems or plans to expand integrations, Shiji’s extensive partner network makes it more adaptable. For hotels with minimal existing integrations or simple needs, ICG’s fewer connections could suffice, but overall, Shiji’s integration ecosystem is more robust. Edge: Shiji Daylight PMS.

Which Do Hoteliers Rate Higher: ICG FrontHotel or Shiji Daylight PMS?

Shiji Daylight PMS has a recent review count of 32, with high satisfaction reflected in an 8.94 out of 10 NPS score and a 90% likelihood to recommend. ICG FrontHotel, with zero recent reviews, has no current ratings or recommendations, making it impossible to assess user sentiment.

Based on recent, quantifiable feedback, Shiji’s user ratings and recommendations clearly favor its continued relevance and performance. If your decision relies on current user sentiment, Shiji’s profile is the stronger indicator. Edge: Shiji Daylight PMS.

How Much Do ICG FrontHotel and Shiji Daylight PMS Cost?

ICG FrontHotel’s pricing details are unavailable, suggesting it may be a custom or legacy solution without transparent or modern pricing models. Shiji Group charges a base price of $1,200, with no additional implementation fees, and operates on a subscription model.

For budget-conscious hotels, Shiji’s transparent pricing offers clarity, while ICG’s pricing remains uncertain, possibly making it a less predictable investment. If cost transparency is essential, Shiji provides a clear comparison point.

What Type of Hotel Should Use ICG FrontHotel?

• Hotels that prioritize a traditional, straightforward PMS with minimal modern automation.
• Properties with legacy systems and limited need for frequent updates.
• Hotels in regions where ICG FrontHotel still maintains support and familiarity.
• Teams that prefer a simple, possibly on-premise solution with basic management tools.

Not ideal if:

• Your hotel aims for digital guest engagement or automation.
• You need extensive integrations or cloud support.
• Your property is in a growth phase requiring scalable technology.
• You value recent reviews and active vendor support.

What Type of Hotel Should Use Shiji Daylight PMS?

• Hotels of all sizes seeking a modern, scalable PMS with automation and digital features.
• Properties emphasizing guest personalization through advanced guest profiles.
• Hotel groups with multiple properties needing centralized management.
• Hotels interested in integrations like channel managers, CRS, or POS systems.

Not ideal if:

• You operate a very small property with minimal tech needs.
• You prefer a system with very basic features or no digital automation.
• Your hotel has existing legacy systems that you’re unwilling to replace.
• You require a system with no ongoing support or recent validation.

Shiji Daylight PMS vs ICG FrontHotel: The Bottom Line for Hotels

Shiji Daylight PMS stands out as the modern, feature-rich platform supported by recent reviews and active user feedback. Its scalability and automation capabilities make it suitable for a broad range of hotel types, from independent boutiques to large chains.

ICG FrontHotel, while historically established, currently offers no recent user validation, and its limited features and integrations make it less attractive for hotels focused on growth and digital transformation. If your hotel values proven, current solutions, Shiji is the clear choice.

This comprehensive comparison should guide your team toward a decision aligned with your operational needs and strategic goals.