Incert vs. Oaky by Plusgrade:
Which Is Right for You?

The Decision

Choosing the right upselling software for your hotel depends on your specific needs, size, and operational goals. Incert’s platform has a limited review base but excels in voucher and customized sales solutions, while Oaky boasts a robust and recent review footprint, with high user satisfaction for targeted, automated upselling. Both aim to boost ancillary revenue but diverge in features and regional presence. Which platform aligns best with your hotel's growth ambitions?

Is Incert or Oaky Better for Hotels?

Both Incert and Oaky aim to increase revenue through guest upselling, but their approaches differ. Incert focuses on vouchers, pre-paid experiences, and flexible online sales, making it ideal for hotels prioritizing customizable, branded offerings. Oaky emphasizes automation, segmentation, and dynamic pricing, which suits hotels seeking scalable, data-driven upselling across multiple guest journey touchpoints. Do you need a platform more oriented toward flexible vouchers or automated, personalized offers?

Incert vs Oaky: Which Should Your Hotel Choose?

If your hotel needs tailored online sales with a focus on vouchers, gift cards, or pre-paid experiences, Incert is the better choice. Its modular, scalable approach and strong marketing tools make it suitable for boutique, family-run, or international hotels wanting to boost ancillary sales without complex automation. Conversely, if your hotel aims to maximize revenue through automated, guest-specific upselling with features like segmentation, A/B testing, and multi-channel delivery, Oaky is the clear winner. It’s better suited for hotels with larger operations or a desire for sophisticated targeting.

Is Incert or Oaky Easier to Use?

Incert scores a perfect 5/5 for ease of use, reflecting its intuitive interface, simple setup, and straightforward onboarding. Reviewers say it’s “fast, easy, and self-explanatory,” with quick support responses that help staff adopt the platform efficiently. Oaky, also highly rated at 4.84/5, is praised for its user-friendly design and rapid management, with onboarding that’s slightly more detailed due to its broader feature set. Edge: Incert.

Which Has Better Features: Incert or Oaky?

Incert offers 6 shared features with Oaky but only provides 2 exclusive features: Gift Vouchers & Prepaid Experiences and Digital Acceptance & Payment Capture. Oaky, on the other hand, boasts 6 unique features including Guest Segmentation & Targeting, A/B Testing, Multi-Channel Delivery (Email, SMS, WhatsApp), Dynamic Upgrade Pricing, Offer Orchestration, and Tier 2 SOC 2 Security Certification. Given the broader scope of Oaky’s features, the edge goes to Oaky for versatility and depth.

Which Has Better Customer Support: Incert or Oaky?

Both platforms score impressively in support ratings—Incert with a perfect 5/5 and Oaky with 4.87/5. Review quotes praise Incert’s “around-the-clock support” and “immediate resolution of operational issues,” essential for smooth implementation. Oaky’s support is similarly lauded, with many reviewers emphasizing “prompt assistance” and “helpful onboarding,” though some mention that initial integration can be complex. Edge: Incert for consistent top-tier support ratings.

Which Has More Integrations: Incert or Oaky?

Oaky offers a significantly larger integration network with 54 verified partners, including major PMS like Opera, RoomRaccoon, and Sirvoy, and specialized tools such as hotelkit. Incert has 15 verified integrations, focusing mainly on European hotel systems, including Oracle Hospitality and Casablanca. For hotels seeking extensive, global connectivity, Oaky’s broader partner ecosystem provides a clear advantage. Edge: Oaky.

Which Do Hoteliers Rate Higher: Incert or Oaky?

Oaky overwhelmingly leads in hotel ratings, with an overall score of 94.96/100 and an average rating of 4.84/5, supported by 443 reviews—far more recent and detailed than Incert’s 4 reviews. Hotels across segments—independent, boutique, and branded—prefer Oaky, citing its automation, personalization, and revenue results. Incert’s reviews are sparse and older, making Oaky the more reliable option for current user satisfaction. Edge: Oaky.

How Much Do Incert and Oaky Cost?

Incert does not publicly list pricing, but its models are generally tailored, possibly involving bespoke quotes. Oaky’s base price starts at $300 monthly, with no free tier or trial, positioning it as an accessible yet premium solution. Given the extensive features and integrations, Oaky’s pricing aligns with its value, while Incert’s costs may vary based on customization. Exact comparisons are unavailable for Incert, but budget considerations favor Oaky’s transparent pricing.

What Type of Hotel Should Use Incert?

• Hotels that want customizable online sales portals for vouchers, tickets, and pre-paid experiences.
• Teams seeking flexible, scalable solutions that can range from simple to fully branded web shops.
• Hotels prioritizing marketing tools like campaign management and digital vouchers.
• Properties with a focus on ancillary revenue from pre-paid offers and gift cards.
• Not ideal if you need automation, segmentation, or multi-channel upselling.

What Type of Hotel Should Use Oaky?

• Hotels aiming to increase revenue through automated, personalized upselling opportunities.
• Teams wanting segmentation, A/B testing, and multi-channel delivery to maximize conversions.
• Hotels looking for dynamic pricing and offer orchestration across the guest journey.
• Properties with larger operations or multiple locations seeking extensive integrations.
• Not ideal if your hotel prefers a simple, voucher-based system without automation or detailed guest targeting.

The Bottom Line for Hotels

Incert provides a niche solution for hotels seeking flexible voucher sales and customized online shops, with a focus on marketing and straightforward implementation. Its limited review count and regional focus suggest it’s less suited for hotels needing broad integration and recent user feedback.

Oaky, with its extensive, recent reviews and high satisfaction scores, clearly dominates as an upselling platform. Its automation, segmentation, and integration features cater to hotels aiming to optimize revenue at scale and provide personalized guest experiences.

If your hotel values proven, sophisticated upselling with a broad ecosystem of integrations, Oaky stands out as the stronger choice. For properties prioritizing bespoke voucher solutions and flexible sales tools, Incert remains a valid, albeit less-reviewed, option.

Our Verdict

When choosing between Incert and Oaky, the decision hinges on your hotel’s operational scope and revenue goals. Incert’s focus on vouchers and custom web shops suits smaller or boutique hotels with specific marketing needs, but its limited recent reviews weaken confidence in ongoing support and innovation.

Oaky’s proven track record—supported by over 440 recent reviews and a high NPS—demonstrates its capacity to drive revenue through automation, segmentation, and extensive integrations. If your hotel is ready to adopt a comprehensive, data-driven upselling solution that scales with your growth, Oaky is the clear choice.