Infor HMS vs. Medialog:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can transform your hotel's operations and guest experiences. Infor HMS and Medialog both aim to streamline tasks and improve efficiency, but they differ significantly in market presence, features, and support. Your decision hinges on your hotel’s specific needs, regional presence, and preference for certain functionalities.

Infor HMS boasts a robust review base, detailed support, and a wide integration network, making it a compelling choice for hotels seeking proven reliability. Medialog, with no recent reviews and a narrower regional footprint, may appeal to niche markets but lacks the same depth of customer feedback and functionality. Are you ready to prioritize proven performance or a niche solution?

Is Infor HMS or Medialog Better for Hotels?

Both Infor HMS and Medialog serve the core function of streamlining hotel operations, primarily by centralizing reservations, guest profiles, and operational workflows. However, Infor HMS, with a rating of 4.04/5 from 46 reviews and recent feedback, offers a more established, globally recognized solution with a focus on flexibility and scalability. In contrast, Medialog, with zero recent reviews and no ratings, appears less transparent about its current customer satisfaction or recent performance.

Infor HMS is praised for its extensive integrations, customizable reports, and mobile capabilities, which are critical for larger or international hotels. Medialog emphasizes simple, central operations designed for hotels and restaurants in France, with a primary focus on easy management across departments. Do you value a system with proven international support and extensive features, or one designed for straightforward local management?

Infor HMS vs Medialog: Which Should Your Hotel Choose?

If your hotel needs a mature, well-reviewed system with broad integrations, customizable reporting, and strong support, Infor HMS is the clear choice. It’s suited for hotels aiming for operational efficiency, revenue management, and a global presence. If your hotel primarily operates in France, values a system with a dedicated support team, and requires basic interactive management, Medialog could meet your needs, but its lack of recent reviews raises questions about ongoing support and development.

For hotels with complex workflows, multiple properties, or an emphasis on automation, Infor’s extensive feature set—like guest profiles, ancillary revenue tracking, and integrated booking engines—delivers tangible benefits. Conversely, if your focus is on simple, central management with a human touch, Medialog's more straightforward approach might suffice. However, the absence of recent reviews makes it difficult to confirm ongoing performance.

Is Infor HMS or Medialog Easier to Use?

Infor HMS’s user experience is rated 3.88/5 based on reviews from 46 users, with most commenting on its navigability and customizable interface. Users find it relatively straightforward once familiar but note that some find the UI lacking in visual appeal and in need of modernization. Its onboarding process receives mixed feedback; some describe it as short and efficient, while others suggest additional training could improve staff adoption.

Medialog has no recent reviews, which makes assessing its usability difficult. Its interface is described as intuitive, designed with simplicity for hotel and restaurant staff, but there’s no current data to corroborate this. Given the lack of recent feedback, Infor HMS’s slightly higher usability score and broader review base suggest it’s the safer option here.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or Medialog?

Infor HMS offers 20 unique features, including guest profiles and ancillary revenue tracking—functions not found in Medialog. Its strengths lie in integrations with booking engines, revenue management, and flexible reporting, all of which facilitate a comprehensive hotel operation system.

Medialog, on the other hand, boasts 10 exclusive features such as Channel Manager, EPoS, integrated CRS, booking engine, gift vouchers, digital registration, ID & passport scanning, and GDPR & PCI compliance. These features emphasize the system’s focus on interactive management and compliance, especially for hospitality businesses with a restaurant component.

While Medialog provides a broader set of specific tools, Infor’s extensive integration options and customizable reporting give it an edge for hotels seeking operational depth.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Medialog?

Infor HMS’s support rating of 4.04/5 from 46 reviews highlights prompt, professional assistance, with many users emphasizing its responsiveness and helpfulness. Reviewers mention the support team’s speed and clarity, noting that issues are generally resolved quickly, crucial during system disruptions or updates.

Medialog’s support quality cannot be confidently assessed due to the absence of recent reviews or ratings. While the company claims 24/7 support and dedicated personnel, there is no recent feedback to validate these claims or highlight user experiences.

Given the strong support track record and review volume, Infor HMS clearly has the advantage here.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Medialog?

With 46 recent reviews, Infor HMS’s hotelier ratings reflect a broad spectrum of users, primarily from boutique, city center, and independent hotels. Its overall rating of 4.04/5 and NPS score of 7.15/5 indicate general satisfaction, especially among hotels in North America and Europe, where it has a significant presence.

Medialog lacks recent review data, making it impossible to evaluate current hotel ratings or segment-specific feedback. Its regional focus on France suggests it may be better suited for local properties, but without recent reviews, hoteliers cannot reliably assess user satisfaction.

Edge: Infor HMS.

How Much Do Infor HMS and Medialog Cost?

Infor HMS does not publicly disclose pricing details, which is typical for enterprise-level PMS solutions. It likely involves custom quotes based on hotel size, number of properties, and required features.

Medialog’s pricing starts at $400 per month, with no additional implementation or setup fees listed. This predictable flat-rate can be advantageous for smaller hotels or those seeking straightforward budgeting.

However, the lack of transparent pricing for Infor HMS means you’ll need to request a quote to compare total costs accurately.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate multiple properties or aim for international expansion.
• Hotels needing advanced integrations with booking engines and revenue systems.
• Teams that require custom reporting and automation to improve operational efficiency.
• Hotels prioritizing scalability and flexibility in their PMS.
• Hotels that value strong support and regular updates.

Not ideal if your hotel is small, boutique, or primarily local with minimal complexity. Also, if aesthetic design and ultra-simplicity are your priorities, Infor’s interface may seem utilitarian.

What Type of Hotel Should Use Medialog?

• Hotels or restaurants based in France or Western Europe with a focus on centralizing reservations and operations.
• Businesses seeking a straightforward, interactive management system.
• Hotels with limited room counts that prefer predictable monthly costs.
• Hospitality teams that need a combined hotel and restaurant management solution.
• Establishments that prioritize local support and reliability over extensive integrations.

Not ideal if your hotel operates internationally or requires advanced features like a booking engine or marketing tools. Also, lack of recent reviews makes it risky for hotels needing current validation of support and usability.

Infor HMS vs Medialog: The Bottom Line for Hotels

Infor HMS is a comprehensive, well-reviewed PMS with a proven track record, extensive integrations, and a broad feature set that supports complex, multi-property operations. Its popularity and recent feedback make it a reliable choice for many hotels worldwide.

Medialog offers a simplified, integrated solution with essential features for hotel and restaurant management but lacks recent independent reviews and detailed user feedback, especially outside France. It’s suited for smaller, local establishments that prioritize ease of use and predictable costs.

If your hotel values proven reliability, extensive integrations, and ongoing support, Infor HMS is the clear choice. If your operation is localized, and you seek a straightforward, cost-effective system, Medialog could suffice—but due diligence with current users is recommended.