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Infor HMS vs. myCloud Hospitality PMS:
Which Is Right for You?
TLDR
We analyzed 151 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Infor shines when it comes to ease of use , with exclusive features like On premise.
myCloud Hospitality PMS shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Guest CRM and Native Email Marketing.
How Does Infor HMS Compare to myCloud Hospitality PMS?
Side-by-side ratings based on 151 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $900/mo |
| Verified Reviews | 47 | 104 |
What Are the Pros and Cons of Infor HMS vs myCloud Hospitality PMS?
After analyzing 151 verified reviews, Infor users most value its ease of use, reporting, integration, while myCloud Hospitality PMS users highlight support team, user-friendliness, integration with otas. Click any theme to see what reviewers say.
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Ease of Use
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Support Team
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Reporting
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User-friendliness
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Integration
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Integration with OTAs
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Housekeeping Module
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Detailed Reporting
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Support
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Mobile Application
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Ease of Use
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System Slowness
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Updating Issues
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Infor vs myCloud Hospitality PMS: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #44 8 reviews | #14 67 reviews |
| Mid-Size (25-74 rooms) ▾ | #25 24 reviews | #19 29 reviews |
| Large (75-199 rooms) ▾ | #19 9 reviews | #27 3 reviews |
| X-Large (200+ rooms) | #24 2 reviews | #34 1 reviews |
By Property Type
| Segment |
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| Boutique ▾ | #28 24 reviews | #16 48 reviews |
| Luxury ▾ | #23 26 reviews | #14 49 reviews |
| Branded / Chain ▾ | #29 8 reviews | #12 35 reviews |
| Extended Stay ▾ | #31 6 reviews | #36 2 reviews |
By Region
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| North America ▾ | #22 20 reviews | #41 1 reviews |
| Europe ▾ | #24 17 reviews | #50 0 reviews |
| Asia Pacific ▾ | #28 1 reviews | #7 93 reviews |
| Middle East | — | #19 1 reviews |
The Decision
Choosing a property management system (PMS) is a critical decision for your hotel, impacting daily operations, guest experiences, and revenue. Infor HMS and myCloud Hospitality PMS both aim to streamline hotel management but serve different hotel types and operational needs. Infor, established in 1999, offers a comprehensive, often enterprise-focused solution; myCloud, founded in 2022, targets small to medium hotels with a cloud-first approach. How do they compare in real-world performance and suitability?
Both systems aim to optimize operations, but they diverge in scale, features, and user experience. Your choice depends on your hotel’s size, complexity, and specific needs—are you seeking an enterprise-grade platform or a flexible, modern cloud solution? Let’s analyze how they stack up.
Is Infor HMS or myCloud Hospitality PMS Better for Hotels?
Infor HMS and myCloud Hospitality PMS seek to address hotel management challenges differently. Infor’s platform emphasizes extensive integration and customization, suitable for larger properties or chains striving for operational consistency across locations. myCloud simplifies management with an intuitive interface, quick setup, and rapid deployment, ideal for smaller hotels or chains prioritizing agility.
Infor boasts a broad feature set with over 113 verified partners, including advanced revenue management and extensive integrations. myCloud, with 29 verified partners, excels in cloud accessibility, automation, and features like digital check-in and mobile keys. Which system aligns more with your hotel’s current scope and growth plans?
Infor HMS vs myCloud Hospitality PMS: Which Should Your Hotel Choose?
If your hotel needs deep customization, extensive integration, and a scalable enterprise solution, Infor HMS is the better fit. Its strong presence in Asia Pacific, North America, Europe, and the Middle East, plus a diverse client base including luxury and boutique hotels, supports this choice.
Conversely, if your hotel prioritizes ease of use, rapid deployment, and innovative guest features like contactless check-in and mobile keys, go with myCloud. Its high user ratings (4.81/5 overall) and recent reviews (more recent reviews reinforce its strengths) make it a compelling choice for small to medium properties aiming for operational efficiency and guest satisfaction.
Is Infor HMS or myCloud Hospitality PMS Easier to Use?
Ease of use is a decisive factor, especially for staff training and adoption. myCloud Hospitality PMS scores a near-perfect 4.79/5 for ease of use, with users praising its intuitive interface, smooth workflows, and quick onboarding. Several reviews mention how staff can get up to speed rapidly, and the system's modern design simplifies daily tasks.
Infor HMS, with a score of 3.88/5, has some positive feedback on navigation but receives criticism for its less aesthetic interface and occasional difficulty in mastering its highly customizable features. Support responsiveness is appreciated, but the learning curve appears steeper.
Edge: myCloud Hospitality PMS.
Which Has Better Features: Infor HMS or myCloud Hospitality PMS?
Infor offers a core set of 19 shared features, with one exclusive feature: on-premise deployment. Its unique capabilities include extensive integration with operational systems, customizable reports, and housekeeping modules.
myCloud packs 40 features, including multi-currency, multi-lingual support, booking engine, guest CRM, digital registration, mobile keys, and more—many tailored for guest experience and operational automation. It also integrates with popular third-party solutions like OTAs, payment providers, and CRMs.
Edge: myCloud Hospitality PMS.
Which Has Better Customer Support: Infor HMS or myCloud Hospitality PMS?
Customer support influences your ability to resolve issues quickly. Infor HMS scores 4.04/5, with reviews highlighting regular support, but some mention bugs caused by frequent updates and server downtime.
myCloud Hospitality PMS scores slightly higher at 4.83/5, with recent reviews emphasizing prompt, helpful support teams that resolve issues swiftly. Users appreciate the availability of assistance and the effort to address their needs quickly.
Edge: myCloud Hospitality PMS.
Which Has More Integrations: Infor HMS or myCloud Hospitality PMS?
Integration breadth can streamline operations. Infor boasts 113 verified partners, including major players like SiteMinder, Revinate, and D-Edge, offering a wide ecosystem for enterprise needs.
myCloud has 29 verified integrations, focusing on OTAs, payment systems, CRMs, and booking engines. Shared integrations include Otelier, SiteMinder, and Revinate, but Infor’s extensive partner network provides more options for complex integrations.
Edge: Infor HMS.
Which Do Hoteliers Rate Higher: Infor HMS or myCloud Hospitality PMS?
Recent reviews reveal more favor for myCloud, with an overall rating of 4.81/5 and a recent NPS score of 9.03/10. Hoteliers across segments, especially boutique and resort hotels, praise its ease of use, automation, and support.
Infor’s overall rating is 4.04/5, but with only 46 reviews and no recent feedback, confidence in current user sentiment is limited. Boutique hotels and independent properties rate myCloud higher, reflecting its suitability for smaller operations.
Edge: myCloud Hospitality PMS.
How Much Do Infor HMS and myCloud Hospitality PMS Cost?
Pricing details for Infor HMS are unavailable, reflecting its enterprise focus and custom quotes. Infor typically requires a bespoke proposal based on hotel size and needs.
myCloud Hospitality PMS charges a flat $900 monthly fee, with no implementation fee, no trial, and no mention of tiered pricing. The transparency simplifies budget planning for small to medium hotels.
What Type of Hotel Should Use Infor HMS?
- Hotels seeking a scalable, customizable solution for complex operations.
- Chains that require multi-property management with extensive integration.
- Properties in regions like Asia Pacific, North America, or Europe aiming for enterprise-grade software.
- Hotels needing robust revenue management, detailed reporting, and on-premise deployment.
Not ideal if you prefer a quick setup, user-friendly interface, or cost-effective cloud-first solutions.
What Type of Hotel Should Use myCloud Hospitality PMS?
- Small to medium-sized hotels or chains looking for a cloud-based, easy-to-use PMS.
- Hotels prioritizing mobile features like contactless check-in, digital payments, and mobile keys.
- Properties needing fast deployment and minimal training.
- Hotels that value integrated OTA management and real-time reporting.
Not ideal if you require extensive customization, complex integrations, or on-premise software.
The Bottom Line for Hotels
Infor HMS and myCloud Hospitality PMS serve different hotel segments and operational philosophies. Infor offers a broad, customizable platform suited for larger, enterprise-level properties, but it comes with a steeper learning curve and less recent user feedback.
myCloud shines for small and mid-sized hotels with its ease of use, modern features, and recent positive reviews, making it ideal for properties seeking simplicity and innovation. For most hoteliers evaluating current performance, recent reviews, and user satisfaction, myCloud remains the stronger choice.
If your hotel needs scalability, extensive customization, and enterprise support, Infor is suitable—but be prepared for higher complexity and costs.
If you want an accessible, efficient, and guest-friendly system, myCloud Hospitality PMS is the clear pick—especially given its recent positive reviews and high user satisfaction.
How Much Do Infor HMS and myCloud Hospitality PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $900/mo |
Which Features Does Infor HMS Have That myCloud Hospitality PMS Doesn't (and Vice Versa)?
According to HTR's product database, Infor HMS and myCloud Hospitality PMS share 19 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Channel Manager | ||
| EPoS | ||
| Integrated CRS | ||
| Multi-currency | ||
| Multi-lingual | ||
| On premise |
Showing top differences. 29 more features differ between these products.
Infor vs myCloud Hospitality PMS: The Bottom Line
What hoteliers love
Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking i... Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking in aesthetics and feel it could be more intuitive.
Reporting features are frequently highlighted. Users appreciate both standard reports and the ability to create custom reports, aiding in detailed per... Reporting features are frequently highlighted. Users appreciate both standard reports and the ability to create custom reports, aiding in detailed performance tracking. However, some find that the updates disrupt report formats and functionalities.
Infor HMS is praised for its seamless integration with booking platforms like Booking.com, HRS, and Expedia. This significantly reduces manual entry e... Infor HMS is praised for its seamless integration with booking platforms like Booking.com, HRS, and Expedia. This significantly reduces manual entry errors and improves efficiency in managing reservations.
Where hoteliers push back
Infor HMS's support team is frequently mentioned for their responsiveness and professionalism, crucial for resolving issues promptly. Users appreciate... Infor HMS's support team is frequently mentioned for their responsiveness and professionalism, crucial for resolving issues promptly. Users appreciate how support representatives guide them through problem resolutions.
Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking i... Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking in aesthetics and feel it could be more intuitive.
Ranks higher for
Unique capabilities
What hoteliers love
Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of th... Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their role in resolving issues promptly.
Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth dail... Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth daily operations, making it accessible even for employees without extensive technical knowledge.
Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines... Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines the booking process, increases hotel occupancy rates, and simplifies rate management, enhancing revenue opportunities for hoteliers.
Where hoteliers push back
Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations... Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations on the go, which they believe would further enhance the system's flexibility and usability.
Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is benefi... Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is beneficial, it also means the system's performance can be affected by network speed.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Infor HMS vs myCloud Hospitality PMS
Can Infor HMS replace myCloud Hospitality PMS?
It depends on your requirements. Infor HMS and myCloud Hospitality PMS share many core Property Management Systems features, but each has unique capabilities. Infor HMS offers 113 verified integration partners, while myCloud Hospitality PMS offers 29. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. myCloud Hospitality PMS leads in ease of use at 4.8/5 vs 3.9/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Infor HMS or myCloud Hospitality PMS offer a free plan?
Infor HMS: No. myCloud Hospitality PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Infor HMS and myCloud Hospitality PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Infor has an HT Score of 22 and myCloud Hospitality PMS has 75. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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