Infor HMS vs. Optima PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency and guest satisfaction. Infor HMS by Infor and Optima PMS by Priority Software are both solutions designed to streamline hospitality management, but they differ significantly in features, support, and market presence. Infor’s extensive review base and recent feedback make it a more reliable choice at this stage, but understanding your specific needs will help you decide which one fits best.

Is Infor HMS or Optima PMS Better for Hotels?

Both Infor HMS and Optima PMS aim to optimize your hotel operations through integrated management tools. Infor offers a cloud-based system with strong customization options and a focus on automating core functions like reservations and revenue management. Optima, on the other hand, provides an all-in-one platform with a broad feature set, including global distribution and automation capabilities, ideal for hotels seeking extensive connectivity.

Where they diverge is in user experience and market maturity. Infor has over 46 recent reviews, providing fresher insights into its performance, while Optima’s single review is outdated and less reliable. Infor’s recent ratings reflect a system that’s evolving, but support and stability remain areas to watch. Optima’s lack of recent reviews leaves its current capabilities uncertain.

Do you prioritize a system with active, recent user feedback, or are you willing to explore options with less recent data? The clear choice favors Infor for ongoing improvements and user insights.

Infor HMS vs Optima PMS: Which Should Your Hotel Choose?

If your hotel operates primarily in North America, Europe, or Asia, and needs a scalable, customizable PMS that integrates with many booking channels, Infor HMS is the better fit. Its strengths lie in extensive integrations, a flexible guest profile system, and a well-established presence in luxury, boutique, and branded hotels.

If your hotel is a resort or requires a comprehensive, cloud-enabled management platform that includes global distribution, revenue management, and automation, Optima PMS might seem attractive. However, due to its outdated review data and lack of recent validation, it’s less certain whether it currently offers the stability and support you need.

In summary, for hotels seeking a system backed by recent feedback and a broad feature set, Infor stands out. For those willing to explore less validated options, Optima may still have potential, but the risk is higher.

Is Infor HMS or Optima PMS Easier to Use?

Infor HMS holds an average ease of use rating of 3.88/5 based on 46 reviews, with many users appreciating its navigability once familiar with the interface. Support and onboarding ratings are also strong, at 4.04/5 and 3.64/5 respectively, with reviewers citing quick onboarding and responsive support.

Optima PMS scores a perfect 4/5 in ease of use, but with only one review, this rating is less reliable. The absence of recent feedback makes it hard to assess its current user-friendliness or onboarding process.

Edge: Infor HMS. Its larger review base and recent ratings give a clearer picture of its usability and support quality.

Which Has Better Features: Infor HMS or Optima PMS?

Infor offers 19 shared features plus one unique feature: guest profiles, which enhance personalization. Its limited exclusive features suggest a focus on core PMS functions, but it excels in integrations, reporting, and housekeeping.

Optima’s 34 unique features include modules like spa & wellness, channel management, online check-in, and real-time reporting, making it a more comprehensive platform. Its broader feature set caters to hotels needing extensive automation and distribution tools.

Edge: Optima PMS. Its larger number of features and modules, especially in automation and global distribution, make it more versatile.

Which Has Better Customer Support: Infor HMS or Optima PMS?

Infor’s support and onboarding ratings are both 4/5, with many reviews praising the responsiveness and professionalism of their support team. Customers report quick issue resolution and helpful guidance during onboarding.

Optima PMS’s support data is unavailable, but its single review indicates satisfaction with its capabilities. However, the lack of recent or detailed feedback makes it difficult to gauge current support levels.

Edge: Infor HMS. Its higher, recent review scores and volume of feedback provide a more reliable indicator of support quality.

Which Has More Integrations: Infor HMS or Optima PMS?

Infor boasts 113 verified partners, including major booking engines and revenue tools such as SiteMinder, TrustYou, and Birchstreet. Its extensive integration ecosystem is a significant advantage for hotels seeking seamless connectivity.

Optima has 40 verified partners, including notable names like STR, Net Affinity, and TravelLine. While sizable, its ecosystem is smaller, and the lack of recent updates raises questions about ongoing integration support.

Edge: Infor HMS. Its larger, more diverse integration network offers broader flexibility and future-proofing.

Which Do Hoteliers Rate Higher: Infor HMS or Optima PMS?

Infor has a total review count of 46, with recent reviews in the last 6 months, and an overall rating of 4.04/5. Hoteliers in boutique and independent segments rate it highly, especially for its customization and support. It’s rated 4.18/5 by independent hotels, reflecting strong satisfaction.

Optima, with only one dated review, lacks recent feedback, making it difficult to determine current hotel sentiment. Its previous review praises its complexity management, but no recent data confirms ongoing performance.

Edge: Infor HMS. The higher review volume and recent feedback make its ratings more trustworthy.

How Much Do Infor HMS and Optima PMS Cost?

Pricing details for both products are not publicly available, a common scenario in enterprise hotel systems. Expect costs to vary based on hotel size, feature needs, and deployment scope, with Infor typically involving a setup fee and ongoing subscription.

Since no concrete pricing data is provided, it’s advisable to contact vendors directly for tailored quotes and to clarify what features are included in your initial investment.

What Type of Hotel Should Use Infor HMS?

Hotels that will benefit from Infor’s flexible, scalable system include:

• Independent and boutique hotels seeking customization.
• Branded hotels aiming for operational efficiency.
• Hotels in need of seamless integrations with third-party platforms.
• Properties that want detailed reporting and analytics.
• Hotels prioritizing support and ongoing software updates.

Not ideal if:

• Your hotel primarily needs a simple, budget-friendly system.
• You prefer aesthetic, highly intuitive interfaces over functionality.
• Your property is very small or has minimal management needs.

What Type of Hotel Should Use Optima PMS?

Optima PMS is suitable for:

• Resorts and large properties with diverse amenities.
• Hotels that rely on extensive automation, including online check-in and real-time reporting.
• Hotels needing global distribution and multiple booking channels.
• Properties focusing on automation, revenue management, and multi-module integration.
• Hotels looking for an open architecture platform.

Not ideal if:

• Your hotel operates on a small scale with minimal automation.
• You need a system with recent reviews or proven long-term support.
• Your focus is purely niche or boutique, with minimal integration needs.

Infor HMS vs Optima PMS: The Bottom Line for Hotels

Infor HMS and Optima PMS are both comprehensive hotel management solutions, but they serve different hotel profiles and maturity levels. Infor offers a well-supported, highly customizable platform backed by recent reviews, making it a more reliable choice for most hotels today.

If your hotel values a system with recent user feedback, broad integrations, and proven support, Infor is the clear leader. Its extensive review base and ongoing enhancements make it the safer, more informed choice.

Optima PMS might appeal to hotels seeking a broad feature set with extensive automation, but the lack of recent validation makes it a riskier option. Until more current reviews or updates are available, Infor remains the recommended choice for hotels wanting stability and proven performance.