Infor HMS vs. RNS:
Which Is Right for You?

The Decision

Choosing between Infor HMS and RNS hinges on what your hotel needs most. Infor HMS offers a full-fledged property management system with extensive features, while RNS specializes in revenue management and dynamic pricing. Both aim to improve your operational results, but their core functions and strengths diverge significantly. Do you want a comprehensive PMS or a dedicated revenue tool? Let’s explore how they compare across key areas.

Is Infor HMS or RNS Better for Hotels?

Both Infor HMS and RNS target hotel operations, but their primary functions differ. Infor HMS is a full property management system built to streamline daily hotel operations, guest handling, and back-end processes. RNS, meanwhile, focuses solely on revenue optimization through advanced pricing analytics. Given Infor’s broader scope and recent review count of 46, it’s more data-backed; RNS’s ratings are unavailable, making Infor the more reliable choice for overall hotel management.

Are you seeking a system that manages reservations, housekeeping, and guest profiles? Or do you primarily need a revenue-focused solution that enhances pricing strategies? Infor’s detailed feature set and recent reviews favor hotels looking for an all-in-one system, while RNS’s niche is for hotels prioritizing revenue growth. Which aligns better with your hotel’s goals?

Infor HMS vs RNS: Which Should Your Hotel Choose?

If your hotel needs an integrated property management platform that handles reservations, guest profiles, housekeeping, and operational reporting, go with Infor HMS. Its extensive feature list—over 20 unique capabilities including a housekeeping module, guest CRM, multi-lingual support, and revenue management—suits large or mid-sized hotels seeking operational control.

On the other hand, if your focus is on maximizing revenue through data-driven pricing and market analysis, RNS might seem appealing. However, the lack of review data and detailed feature information suggests it’s more suitable for hotels with existing PMS infrastructure that want to optimize rates without replacing their core system.

Since Infor has a proven track record, a solid user base, and recent reviews, it’s the safer option for most hotels. RNS’s lack of recent customer feedback makes it difficult to evaluate its effectiveness. Therefore, your choice depends heavily on whether operational management or revenue maximization is your priority.

Is Infor HMS or RNS Easier to Use?

Infor HMS’s usability is reflected in a 3.88/5 ease-of-use rating based on 46 reviews. Users find it generally straightforward to navigate, with positive feedback about its web-based interface and quick onboarding—some report deployment in just half a day. Support responsiveness and training assistance are highlighted positively, though some critique the system’s aesthetic and occasional bugs from updates.

RNS offers no publicly available review data on ease of use, onboarding, or support, making it impossible to assess its user friendliness. Its specialized revenue functions likely mean a steeper learning curve without dedicated training resources, especially for properties without prior revenue management experience.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or RNS?

Infor HMS boasts more than 20 distinctive features, including a housekeeping module, online support, guest profiles, direct billing, multi-currency, revenue management, and automated night audits. It integrates with over 113 verified partners, covering booking systems, payment, and more, providing a comprehensive operational environment.

RNS’s feature set is not detailed, but as a revenue management system, it emphasizes algorithms, predictive analytics, and market trend analysis. It lacks the broader operational features seen in Infor HMS. Given its extensive feature count, Infor’s offering is clearly more versatile for hotel operations.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or RNS?

Infor HMS’s customer support scores 4.04/5 based on 46 reviews, with many users praising the responsiveness, professionalism, and helpfulness of the support team. Review quotes highlight quick, clear guidance during issues and a generally positive support experience, crucial for resolving operational disruptions.

RNS provides no data on support or customer service, leaving its reliability unverified. Without reviews or testimonials, it’s risky to assume a comparable support level—an essential factor for hotels relying on software stability.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or RNS?

Infor HMS offers integrations with 113 verified partners, including leading booking engines, revenue tools, and other operational systems. This broad ecosystem allows seamless data flow, reducing manual entry and improving efficiency across departments.

RNS has no listed integrations or verified partners, indicating it likely functions as a standalone system or requires custom integration efforts. For hotels that depend on a connected tech stack, Infor’s extensive integrations give it a significant advantage.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or RNS?

Infor HMS’s 46 recent reviews yield an overall rating of 4.04/5, with a likelihood to recommend of 74%. Hotels across segments—especially independent and boutique properties—appreciate its customization, ease of operation, and support. Larger hotels value its revenue management and operational modules.

RNS’s lack of recent reviews makes it impossible to gauge user satisfaction. Without recent hotel feedback, we can’t consider it a proven solution compared to Infor HMS.

Edge: Infor HMS.

How Much Do Infor HMS and RNS Cost?

Pricing details for Infor HMS are not publicly available, but typical enterprise PMS solutions tend to involve licensing, implementation, and ongoing support fees. RNS also does not list pricing, suggesting a custom quote model based on hotel size or needs. Both products require direct vendor engagement for precise costs.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking an all-in-one PMS that manages reservations, housekeeping, guest profiles, and revenue reporting.
• Properties that need robust customization, multi-lingual support, and extensive integrations.
• Larger hotels or hotel groups looking for scalable solutions with detailed operational control.
• Hotels prioritizing real-time data, automated night audits, and comprehensive support.

Not ideal if:

• Your hotel is small and only needs basic reservation handling.
• You prefer a simple, lightweight system with minimal training.
• Aesthetics and intuitive design are your top priority.

What Type of Hotel Should Use RNS?

• Hotels with existing PMS infrastructure aiming to optimize revenue and pricing strategies.
• Properties that want advanced market analytics and predictive pricing.
• Hotels with dedicated revenue managers or teams focused on dynamic pricing.
• Smaller hotels or operators looking for specialized revenue tools integrated into existing systems.

Not ideal if:

• You require a comprehensive operational platform.
• Your hotel needs robust support and proven reliability.
• You prefer solutions with extensive integrations and user reviews.

Infor HMS vs RNS: The Bottom Line for Hotels

Infor HMS offers a full-featured, cloud-based property management system with a proven track record, extensive integrations, and solid support. Its comprehensive functionality and recent review data make it the clear choice for hotels wanting an operational backbone that covers reservations, guest management, housekeeping, and revenue reporting.

RNS, while focused on revenue optimization, lacks recent, verifiable customer feedback or detailed features, making it less suitable as a stand-alone solution for most hotels. Its niche appeal might suit properties already equipped with a PMS looking for a revenue tool, but it’s not a standalone contender in the broader PMS landscape.

If you need a reliable, feature-rich PMS with recent user validation, go with Infor HMS. If revenue management is your sole focus and you already have a PMS, RNS may be worth exploring, but only with further vetting.

Note: This comparison is based on available review data and feature disclosures. For a tailored recommendation, consider requesting demos and consulting with each vendor directly.