Infor HMS vs. RoomRack:
Which Is Right for You?

The Decision

Choosing between Infor HMS by Infor and RoomRack by About Hotelier comes down to the core needs of your hotel and the maturity of your operational processes. Infor HMS offers a comprehensive, cloud-based property management system with a deep feature set, while RoomRack provides a more streamlined solution focused on efficiency and guest data management. Both aim to optimize operations, but their approaches and market presence differ significantly.

Infor HMS boasts a robust suite of features with a large user base and more recent reviews, making it a strong candidate for hotels seeking a proven, scalable system. RoomRack, while promising, lacks recent customer feedback and a broader feature set, positioning it more as a niche or emerging player. Do you prioritize a mature platform with extensive integrations and support, or a simpler, potentially more agile solution?

Quick Verdict

Infor HMS is the better choice for most hotels, given its higher review count, recent positive feedback, and wide regional presence. With over 46 reviews in the last six months and a 4.04/5 overall rating, it demonstrates consistent satisfaction and ongoing development. RoomRack, with no recent reviews and zero ratings, remains unproven at scale.

If you want a reliable, feature-rich PMS with proven support and integrations, go with Infor HMS. If your hotel is small, highly specialized, or seeking a minimal system, RoomRack might be worth exploring once it matures further.

Is Infor HMS or RoomRack Better for Hotels?

Both products address core hotel management needs—reservation handling, guest profiles, billing, housekeeping, and reporting. Infor HMS, with its 20 exclusive features like a housekeeping module, online support, multi-lingual capabilities, and integrated revenue management, offers a broad, customizable platform. RoomRack, by contrast, emphasizes guest data centralization, real-time updates, and simplicity but lacks a detailed feature list or recent reviews to gauge its full capabilities.

The key difference lies in their market maturity and support ecosystem. Infor HMS’s 46 reviews, most recent, and a 4.04-star rating indicate a well-established product appreciated by a varied hotel clientele. RoomRack’s absence of recent feedback and reviews suggests it’s still establishing its reputation. Do you need a tried-and-true solution, or are you willing to experiment with a newer platform?

Infor HMS vs RoomRack: Which Should Your Hotel Choose?

If your hotel requires a comprehensive system with extensive integrations, customizable reports, and a proven track record, Infor HMS is the better fit. Its support for complex operational needs, such as revenue management, automated night audits, and multi-currency handling, makes it ideal for mid-sized to large hotels and chains.

Conversely, if your hotel is small or highly manual in its operations and you prioritize simplicity, RoomRack could be suitable once it gains more customer feedback. But with no recent reviews or detailed feature disclosures, it’s not yet a safe choice for hotels seeking stability and confidence in customer support.

Is Infor HMS or RoomRack Easier to Use?

Infor HMS scores 3.88/5 in ease of use, with reviewers noting it is generally intuitive once familiar with its layout, and praise for its mobile accessibility. Support and onboarding have a 4.04/5 rating, with users mentioning prompt assistance and helpful onboarding, though some find the UI less attractive and experience bugs during updates.

RoomRack, lacking detailed review data, provides no comparable ratings. Given the limited feedback, it’s likely less mature and potentially less user-friendly at this stage. Edge: Infor HMS.

Which Has Better Features: Infor HMS or RoomRack?

Infor HMS offers 20 unique features, including a housekeeping module, online 24/7 support, guest profiles, a calendar view, direct billing, multi-lingual support, and revenue management tools. It also supports multi-currency transactions, custom rates, and automated night audits.

RoomRack does not list specific features or provide a detailed feature comparison, making it difficult to evaluate its capabilities beyond core reservation and guest management. Based on available data, Infor HMS’s extensive feature set and proven integrations give it a clear advantage. Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or RoomRack?

Infor HMS’s support is rated 4.04/5, with reviewers emphasizing its responsiveness, professionalism, and helpfulness. Many mention support staff guiding them through technical issues promptly, which is critical for operational continuity.

RoomRack provides no recent support ratings or testimonials, making it impossible to assess its support quality. Given the importance of reliable support in hotel operations, Infor HMS’s established support system is a decisive advantage. Edge: Infor HMS.

Which Has More Integrations: Infor HMS or RoomRack?

Infor HMS connects with 113 verified partners, including major booking channels like Booking.com, Expedia, and HRS, as well as revenue management and payment providers. These integrations streamline operations and reduce manual work significantly.

RoomRack offers no listed integrations or verified partners, limiting its immediate appeal for hotels reliant on third-party systems. For hotels seeking a system that easily connects with other tools, Infor HMS’s extensive integration network is a clear edge. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or RoomRack?

With 46 recent reviews, Infor HMS’s overall rating of 4.04/5 and a 74% likelihood to recommend indicate solid satisfaction among a diverse hotel clientele, including independents and branded hotels. Hotel segments like boutique hotels and city center hotels particularly rate it highly.

RoomRack has no recent reviews or ratings, leaving its user satisfaction unverified. Until it garners feedback, Infor HMS’s proven reputation makes it the safer choice for most hotels. Edge: Infor HMS.

How Much Do Infor HMS and RoomRack Cost?

Infor HMS does not disclose specific pricing but is known to be a subscription-based system without a freemium model or trial. Implementation fees are also not advertised, suggesting customized quotes based on hotel size.

RoomRack also does not publicly list pricing details or subscription models, making cost comparisons impossible. Expect to contact vendors directly for quotes, and consider the value of proven features and support when evaluating price.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a full-featured, scalable PMS capable of supporting multiple revenue streams, automation, and integrations.
• Teams that operate across multiple regions requiring multi-lingual, multi-currency capabilities.
• Hotels seeking a cloud-based system with extensive reporting and guest management.
• Properties planning to grow or scale operations with a system that adapts over time.

Not ideal if your hotel is very small or relies on minimal manual operations, as the system's complexity may be unnecessary.

What Type of Hotel Should Use RoomRack?

• Small boutique hotels or guesthouses that want straightforward guest and reservation management.
• Hotels focused on real-time updates and guest data centralization without needing extensive integrations.
• Properties with minimal operational complexity that prefer an easy-to-use interface.

Not ideal if your hotel requires advanced revenue management, multi-lingual support, or extensive automation, as the system’s capabilities are less clear.

Infor HMS vs RoomRack: The Bottom Line for Hotels

Infor HMS provides a mature, feature-rich solution backed by a large user base and recent positive reviews. Its extensive integrations, support, and proven track record make it a reliable choice for mid-sized to large hotels seeking operational control and scalability.

RoomRack appears to be a simpler, emerging option with limited current feedback and a narrower feature set. It may suit very small properties or those testing new systems, but it’s not yet a proven solution for hotels needing stability and comprehensive support.

Choose Infor HMS if your hotel prioritizes reliability, extensive features, and proven support. Opt for RoomRack only if your hotel’s needs are minimal, and you’re willing to adopt a less mature platform as it develops.