Infor HMS vs. Zimmersoftware:
Which Is Right for You?

The Decision

When evaluating property management systems, your goal is to find a solution that improves operational efficiency, elevates guest experiences, and fits your hotel's specific needs. Infor HMS and Zimmersoftware both aim to serve these purposes but differ significantly in scope, features, and market presence. Infor HMS boasts a robust, feature-rich platform with extensive integrations and a solid reputation, while Zimmersoftware offers a straightforward, mobile-friendly system mainly suited for small to mid-sized hotels. Which of these aligns better with your operational goals?

Is Infor HMS or Zimmersoftware Better for Hotels?

Both Infor HMS and Zimmersoftware address core hotel management needs—reservations, billing, housekeeping, and guest registration—but they approach these functions differently. Infor HMS, with its comprehensive feature set, supports larger hotels and chains seeking extensive customization, advanced revenue management, and deep integrations. Conversely, Zimmersoftware provides an easy-to-use, all-in-one platform for smaller hotels or vacation rentals prioritizing simplicity and mobility.

While Infor HMS offers over 113 verified partnerships, including major booking channels and revenue systems, Zimmersoftware’s integration count remains minimal at just four verified partners. This stark contrast highlights Infor's broader ecosystem connectivity. Given the scope and scale, do you need a system that can grow with your hotel, or are you better served by a lightweight, user-friendly tool?

Infor HMS vs Zimmersoftware: Which Should Your Hotel Choose?

If your hotel needs advanced customization, detailed reporting, and extensive third-party integrations, Infor HMS is the clear choice. It supports complex workflows with modules like housekeeping, revenue management, and automated night audits, making it ideal for resorts, boutique hotels, and branded properties that aim for operational excellence.

If your hotel prioritizes affordability, simplicity, and mobility—especially if you're a small hotel, guesthouse, or vacation rental—Zimmersoftware might be more suitable. Its lower price point, straightforward interface, and essential features like reservations, billing, and guest registration align well with smaller operations that need efficiency without complexity. Do you want a scalable, feature-rich platform or a simple, mobile-first solution?

Is Infor HMS or Zimmersoftware Easier to Use?

Infor HMS, rated 3.88 out of 5 for ease of use based on 46 reviews, is generally considered intuitive but with a learning curve, especially for staff unfamiliar with comprehensive PMS systems. Reviewers praise its navigation once familiar, but some mention the interface lacks visual appeal and could be more user-friendly. Support responsiveness is rated 4.04 out of 5, and onboarding receives a 3.64 out of 5, indicating decent but improvable ease of implementation.

Zimmersoftware, with no available user ratings or reviews, is described as an "intuitive, mobile-friendly, all-in-one solution," implying simplicity and ease of learning. Its design caters to quick onboarding, especially for smaller teams, but lacks the detailed user feedback necessary for a comprehensive comparison.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or Zimmersoftware?

Infor HMS offers 11 features exclusive to its platform, including a housekeeping module, online 24/7 support, guest profiles, a calendar view, mobile app, payment processing, revenue management, ancillary revenue tracking, custom rates, group functionality, and automated night audits. These features support complex, multi-layered hotel operations.

Zimmersoftware offers four unique features: channel management, booking engine, transactional emails, and gift vouchers. While these are essential for smaller properties, they lack the depth of operational tools found in Infor HMS.

Given the broader and more advanced feature set, Infor HMS is best suited for hotels seeking comprehensive control over operations and revenue. Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Zimmersoftware?

Infor HMS's support scores a 4.04 out of 5, with reviews highlighting prompt, professional assistance and helpful onboarding. Reviewers appreciate that support team members are responsive and guide users through issues efficiently, which is critical when dealing with complex systems.

Zimmersoftware has no available review data, so support quality is unclear. For hotels requiring reliable, high-quality support, Infor HMS’s established reputation and positive feedback give it a decisive edge.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Zimmersoftware?

Infor HMS integrates with 113 verified partners, including major revenue management, booking, and payment systems such as Priority Software, Trevo, Omnibees, and HQ Revenue. These integrations enable smooth workflows across operational and financial systems, reducing manual work and errors.

Zimmersoftware, with just four verified partners, offers limited integration options. While sufficient for small properties, it may restrict scalability as your needs grow.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Zimmersoftware?

Based on recent reviews, Infor HMS holds an overall rating of 4.04 out of 5 from 46 reviews, with a net promoter score of 7.15/5 and 74% likelihood to recommend. Hoteliers from boutique, city center, and branded hotels praise its customization, integration, and support.

Zimmersoftware lacks review data, making it impossible to determine user satisfaction. Given the detailed and recent feedback on Infor HMS, it is clearly the more trusted choice among hoteliers.

Edge: Infor HMS.

How Much Do Infor HMS and Zimmersoftware Cost?

Infor HMS does not publish specific pricing, but as a cloud-based, enterprise-level solution, costs are likely customized based on hotel size and needs. It does not offer a free trial or freemium plan, indicating a tailored pricing approach.

Zimmersoftware charges $200 per month with no free trial, making it an accessible option for small-scale hotels and guesthouses. Its straightforward pricing appeals to hotels seeking predictable expenses but may lack the flexibility larger hotels require.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate at a larger scale or with complex workflows, such as resorts, boutique hotels, or branded properties.
• Teams that need extensive customization, detailed reporting, and integrations with third-party systems.
• Hotels aiming to automate revenue management, night audits, and ancillary revenue tracking.
• Properties looking for a scalable solution that can adapt as they grow.

Not ideal if you run a small hotel or vacation rental needing only basic features, as Infor HMS’s complexity might be overwhelming or unnecessary.

What Type of Hotel Should Use Zimmersoftware?

• Small hotels, guesthouses, or vacation rentals prioritizing simplicity and ease of use.
• Teams seeking an affordable, mobile-friendly platform to manage reservations, billing, and guest registration.
• Properties that want basic channel management and booking engine capabilities without extensive customization.
• Hotels that prefer straightforward, all-in-one solutions without integration complexity.

Not ideal if your hotel requires advanced revenue tools, extensive integrations, or complex workflows.

Infor HMS vs Zimmersoftware: The Bottom Line for Hotels

Infor HMS is a comprehensive PMS designed for larger, more complex hotel operations. Its extensive feature set, integrations, and support make it suitable for properties that need depth and scalability, though it may require a more significant investment.

Zimmersoftware offers a simple, mobile-first platform suited for small hotels or vacation rentals that need core functionalities in an affordable, easy-to-use package. Its limited integrations and features make it less suitable for growing or enterprise-level properties.

If your hotel seeks a scalable, feature-rich system with proven reliability, Infor HMS is the clear choice. For smaller hotels valuing simplicity and affordability, Zimmersoftware may suffice, but expect limitations in growth potential.

This comparison provides a clear, evidence-based overview to help your team make an informed decision aligned with your operational needs and growth plans.