Infor Sales & Catering vs. Thynk Event Management:
Which Is Right for You?

The Decision

Choosing the right event management software can significantly influence your hotel’s operational efficiency and guest experience. Both Infor Sales & Catering and Thynk Event Management aim to streamline your event workflows, but they diverge in scope, maturity, and features. While Infor offers a broader, more established platform, Thynk provides a more modern, user-friendly experience with recent positive reviews. Which product aligns better with your hotel’s specific needs?

Is Infor Sales & Catering or Thynk Event Management Better for Hotels?

Both Infor and Thynk address the core challenge of managing hotel events — from inquiry to invoicing — but they approach it differently. Infor is a longer-standing solution with a comprehensive set of functionalities, including booking, catering, and finance, tailored for large-scale or complex events. Thynk, on the other hand, focuses heavily on automation and communication, offering detailed task management and real-time conflict checks, making it ideal for hotels seeking a modern, integrated approach.

Infor’s platform is well-known for its extensive integrations and versatility across hotel types, especially resorts and inns. Thynk’s recent reviews highlight its ease of use and customization, especially appreciated by boutique and city hotels. Do you prioritize a proven, feature-rich platform or a more flexible, intuitive system?

Infor Sales & Catering vs Thynk Event Management: Which Should Your Hotel Choose?

If your hotel needs a mature, globally recognized platform with a vast array of integrations, Infor is the safer choice. It’s particularly suitable if you prioritize comprehensive features like seating management and extensive partner networks, especially in larger resorts or conference centers.

If your hotel requires a highly customizable, user-friendly system with strong task management and recent positive reviews, Thynk is better. It’s especially suited for boutique and city hotels that want quick onboarding, better support, and flexible workflows without the complexity of a legacy system.

Is Infor or Thynk Easier to Use?

Thynk leads in ease of use, with a 4.27/5 UX rating and recent reviews praising its straightforward interface. Users find it accessible for staff at all levels, with onboarding rated at 4.22/5 and positive comments about its logical workflow and minimal training needs. Conversely, Infor’s UX scores just 3.67/5 and has mixed feedback on onboarding, with some reviews citing setup challenges and support difficulties.

Edge: Thynk.

Which Has Better Features: Infor or Thynk?

Infor offers 7 shared features plus 1 exclusive feature—seating management—making it a highly feature-rich platform suited for large or complex events. Thynk, on the other hand, provides 7 shared features but excels with 4 additional functionalities, including customizable BEO, eSignatures, lead forms, and attendee messaging, tailored for dynamic event workflows.

While Infor’s seating management is unique, Thynk’s focus on document customization, digital signatures, and direct attendee communication gives it an edge for hotels emphasizing personalized event proposals and streamlined customer interactions.

Edge: Thynk.

Which Has Better Customer Support: Infor or Thynk?

Thynk’s customer support scores 4.36/5, with recent reviews highlighting dedicated, responsive service and a team willing to adapt to your property’s needs. Users appreciate prompt assistance and a personalized approach, despite some reports of initial onboarding complexity.

Infor’s support scores 3.33/5, with reviews pointing to slow responses and difficulties in training and support responsiveness. Some users note that support can feel inconsistent, especially outside the U.S.

Edge: Thynk.

Which Has More Integrations: Infor or Thynk?

Infor boasts 113 verified partners, including major systems like Oracle Hospitality, Mews, and Cendyn, offering broad connectivity for larger hotel groups. Thynk has 14 verified integrations, including Stayntouch, Stripe, and MeetingPackage, with a handful of key partnerships, but fewer overall.

If extensive third-party integrations are critical for your hotel’s tech stack, Infor’s ecosystem provides more options. For streamlined, essential integrations, Thynk’s smaller but focused list may suffice.

Edge: Infor.

Which Do Hoteliers Rate Higher: Infor or Thynk?

Thynk’s recent reviews, with 81 total and an NPS of 8.56/10, reflect strong customer satisfaction, especially among boutique and city hotels. Hoteliers praise its ease of use, customization, and dedicated support, which are highlighted in recent feedback as key strengths.

Infor’s limited review count (only 3 in total) and older scoring mean less confidence in its current performance. The lack of recent reviews and lower ratings suggest it’s less favored in today’s market.

Edge: Thynk.

How Much Do Infor and Thynk Cost?

Infor’s pricing is not publicly available, which often indicates a bespoke quote approach tailored to large enterprises. Thynk’s clear base price is $600 per month, with no mention of setup fees or additional costs, making it easier to budget for small to medium hotels.

If predictable, transparent pricing is important, Thynk’s straightforward model offers a clear advantage. Infor’s custom quotes may be less accessible for smaller hotels evaluating options.

What Type of Hotel Should Use Infor?

• Hotels that manage large-scale or complex events, such as resorts, stadiums, or conference centers, benefiting from extensive integrations.
• Hotels seeking a mature, proven platform with a broad partner network for scalability.
• Teams that need detailed financial and operational control across multiple departments.
• Hotels that prioritize advanced seating management and comprehensive reporting tools.

Not ideal if your hotel values quick onboarding or prefers a modern, intuitive UI, especially if your team is small or less tech-savvy.

• Hotels that require a highly customizable, easy-to-use event platform.
• Boutique, city, or small conference hotels seeking rapid deployment and strong customer support.
• Hotels prioritizing real-time task management, customer communication, and digital signatures.
• Hotels that value recent positive reviews and ongoing development.

Not ideal if your hotel needs extensive third-party integrations or manages large-scale, complex events regularly.

Infor vs Thynk: The Bottom Line for Hotels

Infor Sales & Catering offers a mature, comprehensive platform suited for large resorts, stadiums, or convention centers with complex needs. Its extensive integrations and feature set make it ideal for hotels with robust event programs and larger operational scope.

Thynk provides a more modern, user-friendly experience with high customer satisfaction and recent positive reviews. It excels for boutique, city, and smaller hotels that need flexibility, ease of use, and strong support, especially when budget transparency is valued.

For hotels prioritizing proven stability and broad integration, Infor is the safer bet. If your hotel needs a flexible, well-supported platform with recent reviews backing its ease of use, go with Thynk.