Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
eviivo Suite™ HMS vs. Innkeeper's Advantage HMS:
Which Is Right for You?
TLDR
We analyzed 250 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines when it comes to customer service — especially for Vacation Rentals & Villas properties (0.0/5) , with exclusive features like Guest Feedback Management and Native Email Marketing.
Innkeepers Advantage shines in customer support and ROI , with exclusive features like GDPR Compliant and Rules Based Room Assignments.
How Does eviivo Suite™ HMS Compare to Innkeeper's Advantage HMS?
Side-by-side ratings based on 250 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $700/mo | From $100/mo |
| Verified Reviews | 216 | 34 |
What Are the Pros and Cons of eviivo Suite™ HMS vs Innkeeper's Advantage HMS?
After analyzing 250 verified reviews, eviivo users most value its customer service, user friendly interface and ease of use, communication and integration, while Innkeepers Advantage users highlight responsive customer support, intuitive user interface, customization and flexibility. Click any theme to see what reviewers say.
|
eviivo
|
Innkeepers Advantage
|
|---|---|
| Pros | |
|
+
Customer Service
▾
|
+
Responsive Customer Support
▾
|
|
+
User Friendly Interface and Ease of Use
▾
|
+
Intuitive User Interface
▾
|
|
+
Communication and Integration
▾
|
+
Customization and Flexibility
▾
|
|
+
Training and Documentation
▾
|
+
Reporting Tools
▾
|
| Cons | |
|
−
Chat Support Limitations
▾
|
−
Comprehensive Training and Onboarding
▾
|
|
−
Booking Management
▾
|
−
Design and Aesthetics
▾
|
|
−
Group Management and Automation
▾
|
|
eviivo vs Innkeepers Advantage: Rankings by Hotel Segment
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
eviivo
|
Innkeepers Advantage
|
|---|---|---|
| Small (10-24 rooms) ▾ | #11 54 reviews | #29 8 reviews |
| Mid-Size (25-74 rooms) ▾ | #18 14 reviews | #34 2 reviews |
| Large (75-199 rooms) ▾ | #10 6 reviews | — |
| X-Large (200+ rooms) | #21 0 reviews | — |
By Property Type
| Segment |
eviivo
|
Innkeepers Advantage
|
|---|---|---|
| Boutique ▾ | #10 44 reviews | #26 10 reviews |
| Luxury ▾ | #7 35 reviews | #29 4 reviews |
| Branded / Chain ▾ | #10 19 reviews | #24 4 reviews |
| Extended Stay ▾ | #10 12 reviews | #25 1 reviews |
By Region
| Segment |
eviivo
|
Innkeepers Advantage
|
|---|---|---|
| North America ▾ | #10 30 reviews | #11 32 reviews |
| Europe ▾ | #3 152 reviews | — |
| Asia Pacific | #25 2 reviews | — |
| Middle East | #21 0 reviews | — |
The Decision
Choosing between eviivo Suite™ HMS and Innkeeper's Advantage HMS hinges on your property's size, operational complexity, and growth ambitions. Both platforms aim to streamline reservations, manage guest data, and connect with OTAs, but they differ significantly in features, user experience, and market reach. Your decision should reflect what your hotel needs most: extensive integrations and a global footprint or simplicity and affordability tailored for small properties.
eviivo offers a broad feature set with more than 190 reviews, mainly from independent hotels and vacation rentals, with recent feedback emphasizing its reliability and ease of managing multiple channels. Innkeeper’s Advantage, with fewer reviews but more recent ones, excels in customer support and is tailored specifically for small inns and B&Bs. Do you prioritize a platform with a large user base and global presence, or one that offers dedicated support for smaller properties?
Is eviivo Suite™ or Innkeeper's Advantage Better for Hotels?
Both solutions cater to independent accommodation providers, but they tackle different market segments. eviivo’s extensive feature list — including multi-currency, guest feedback management, and online check-in — supports larger or growing hotels that need robust automation and integration. Innkeeper’s Advantage focuses on simplicity, affordability, and ease of use, making it ideal for small inns or B&Bs prioritizing straightforward operations.
eviivo’s 191 reviews and a higher HTR score of approximately 88 indicate a broader adoption and more recent user interactions, while Innkeeper’s Advantage’s 34 reviews and higher customer support ratings suggest a more personalized experience for smaller hotels. Are you looking for a platform that scales with your property, or one optimized for small-scale, local operations?
eviivo Suite™ vs Innkeeper's Advantage: Which Should Your Hotel Choose?
If your hotel needs advanced automation, multi-channel management, and features like online check-in or multi-lingual support, chose eviivo. Its broad feature set (11 unique features) and global presence across 23 countries make it suitable for properties with complex needs or plans for expansion.
Conversely, if you prioritize affordability, exceptional support, and a simple interface for a small team, Innkeeper’s Advantage is the better choice. Its core strengths — intuitive reservation management, flexible rate controls, and dedicated customer service — cater specifically to small inns and B&Bs aiming for operational efficiency without complexity.
Is eviivo Suite™ or Innkeeper's Advantage Easier to Use?
eviivo’s ease of use is rated 4.48/5, with users highlighting its intuitive reservation and billing management. However, some reviews mention a less user-friendly interface design and challenges in customization, indicating room for improvement in user experience.
Innkeeper’s Advantage scores a slightly higher 4.74/5, with reviewers praising its straightforward, user-friendly design and quick onboarding process. Customers appreciate how staff can adapt quickly, and the simple interface reduces training time.
Edge: Innkeeper's Advantage.
Which Has Better Features: eviivo Suite™ or Innkeeper's Advantage?
eviivo boasts 43 shared features, with 11 exclusive to it, including multi-currency, guest feedback, and online check-in, appealing to properties seeking automation and multi-channel management. It also integrates with notable partners like TripAdvisor and Experience Hotel, and offers advanced modules like automated night audits and native email marketing.
Innkeeper’s Advantage has only 4 verified partners but features two unique capabilities: GDPR compliance and rules-based room assignments. Its focus on core functionalities like flexible rate management and seamless booking integration makes it ideal for small properties.
Edge: eviivo.
Which Has Better Customer Support: eviivo or Innkeeper's Advantage?
eviivo’s support is rated 4.57/5, with users praising the professionalism and quick responses, especially during onboarding. However, some reviews indicate inconsistent chat support and room for improvement in communication clarity.
Innkeeper’s Advantage scores a perfect 5/5, with reviews emphasizing prompt, friendly, and responsive support. Customers value direct communication with staff and find the support team genuinely helpful, which enhances overall satisfaction.
Edge: Innkeeper's Advantage.
Which Has More Integrations: eviivo or Innkeeper's Advantage?
eviivo has 32 verified partners, including major OTAs and channel managers like PriceLabs, Experience Hotel, and TripAdvisor, aligning with larger, multi-channel properties. Its extensive integrations facilitate dynamic pricing, reputation management, and distribution.
Innkeeper’s Advantage offers only 4 verified partners, with notable integrations including QuickBooks Online and RemoteLock, focusing on streamlining financials and access controls. While more limited, these integrations suit small inns with specific operational needs.
Edge: eviivo.
Which Do Hoteliers Rate Higher: eviivo or Innkeeper's Advantage?
eviivo’s overall rating of 1/5 and a low 0.65/5 segment rating reveal widespread dissatisfaction among many users, especially those with complex or large-scale operations. Its recent reviews still reflect ongoing issues, despite a high likelihood to recommend (97%).
Innkeeper’s Advantage’s 5/5 overall rating, with recent reviews praising support and usability, suggests higher satisfaction, particularly among small innkeepers. Its focus on customer support and simplicity resonates with its target market.
Edge: Innkeeper’s Advantage.
How Much Do eviivo and Innkeeper's Advantage Cost?
eviivo charges a flat $700 monthly fee, with no free trial or tiered pricing, reflecting its enterprise-level scope. Innkeeper’s Advantage is significantly more affordable at $100 per month, with no trial period, making it accessible for small properties.
If budget is a primary concern, Innkeeper’s Advantage offers a low-cost, predictable monthly fee. For larger or expanding properties needing advanced features, eviivo’s higher price may be justified.
What Type of Hotel Should Use eviivo?
- Hotels that operate across multiple channels and need comprehensive management tools.
- Properties planning to grow or expand their portfolio.
- Hotels with staff comfortable managing complex automation and integrations.
- Accommodations seeking multi-language, multi-currency support.
- Hotels that value detailed reporting, dynamic pricing, and guest feedback tools.
Not ideal if your hotel is small, requires simple operations, or has a limited budget.
What Type of Hotel Should Use Innkeeper's Advantage?
- Small inns, B&Bs, and boutique hotels focusing on straightforward reservation management.
- Properties needing an affordable, easy-to-learn platform.
- Hotels that prioritize responsive, personalized customer support.
- Inns looking for flexible rate management and seamless booking integration.
- Small properties with limited staff capacity for training and onboarding.
Not ideal if your hotel requires extensive automation, global distribution, or advanced marketing features.
Innkeeper's Advantage vs eviivo: The Bottom Line for Hotels
eviivo is a comprehensive platform with a large user base, numerous integrations, and advanced features suited for medium to large properties or those with growth plans. Its broad functionality supports complex, multi-channel operations but comes with a higher price and some usability caveats.
Innkeeper’s Advantage offers a simple, cost-effective solution designed specifically for small inns and B&Bs. Its focus on excellent support, ease of use, and core reservation features makes it ideal for properties seeking efficiency without added complexity.
If your hotel needs a scalable, feature-rich PMS with extensive integrations, eviivo is the clear choice. If affordability, dedicated support, and simplicity are your priorities, Innkeeper’s Advantage will serve your property better.
In summary:
- Choose eviivo if you require advanced automation, multi-language support, and global distribution.
- Opt for Innkeeper’s Advantage if you want a straightforward, budget-friendly solution tailored for small inns and B&Bs.
Ultimately, your property’s size, growth plans, and operational complexity should guide your decision.
How Much Do eviivo Suite™ HMS and Innkeeper's Advantage HMS Cost?
Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
eviivo
|
Innkeepers Advantage
|
|
|---|---|---|
| Starting Price | From $700/mo | From $100/mo |
Which Features Does eviivo Suite™ HMS Have That Innkeeper's Advantage HMS Doesn't (and Vice Versa)?
According to HTR's product database, eviivo Suite™ HMS and Innkeeper's Advantage HMS share 43 features. Here are the key differences — features one has that the other lacks.
| Feature |
eviivo
|
Innkeepers Advantage
|
|---|---|---|
| Automated night audit | ||
| GDPR Compliant | ||
| Guest Feedback Management | ||
| Multi-currency | ||
| Multi-lingual | ||
| Native Email Marketing | ||
| Rate Shopping Module | ||
| Rules Based Room Assignments |
Showing top differences. 1 more features differ between these products.
Real-World Results: eviivo vs Innkeepers Advantage by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Brambles of Inveraray
Mid-Size
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
Innkeepers Advantage
No published case study for this goal yet.
Hotel Garni Seestern
Small
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
Innkeepers Advantage
No published case study for this goal yet.
Be Still Getaways
Large
"Managing The Historic Berkeley Place is a unique challenge given its historic significance and diverse suite offerings. With eviivo, every aspect, from booking to guest communicati..."
Innkeepers Advantage
No published case study for this goal yet.
eviivo vs Innkeepers Advantage: The Bottom Line
What hoteliers love
Users frequently commend Eviivo for its exceptional customer service, with advisors like Jilani, Gu7etif, and Sam noted for their professionalism and... Users frequently commend Eviivo for its exceptional customer service, with advisors like Jilani, Gu7etif, and Sam noted for their professionalism and responsiveness during support interactions. The support team's availability significantly aids users in troubleshooting and optimizing system use.
Eviivo's interface is consistently hailed as simple and intuitive, making it easy for newcomers to manage bookings, calendars, and hotel operations ef... Eviivo's interface is consistently hailed as simple and intuitive, making it easy for newcomers to manage bookings, calendars, and hotel operations effortlessly. This contributes to enhanced productivity by reducing the learning curve for users.
Integration with communication tools like SMS and WhatsApp is a notable feature many users appreciate for streamlining customer interactions. This add... Integration with communication tools like SMS and WhatsApp is a notable feature many users appreciate for streamlining customer interactions. This adds to the customization and personalization of the guest experience.
Where hoteliers push back
While Eviivo's chat support is generally praised, some users report limitations such as limited availability and variable advisor quality. Improving t... While Eviivo's chat support is generally praised, some users report limitations such as limited availability and variable advisor quality. Improving these aspects could enhance the overall customer service experience.
Eviivo's efficient reservation and booking management features are praised, helping hotels manage room availability and bookings seamlessly across dif... Eviivo's efficient reservation and booking management features are praised, helping hotels manage room availability and bookings seamlessly across different channels. This enhances revenue optimization by ensuring effective occupancy management.
Ranks higher for
Unique capabilities
What hoteliers love
The customer support team is praised for quick, knowledgeable, and personalized assistance. Users feel that the support enhances their ability to effi... The customer support team is praised for quick, knowledgeable, and personalized assistance. Users feel that the support enhances their ability to efficiently operate their properties and improves overall satisfaction with the product.
The software is noted for its user-friendly design that allows users to manage reservations, adjust room availability, and access reports without a st... The software is noted for its user-friendly design that allows users to manage reservations, adjust room availability, and access reports without a steep learning curve. This simplicity doesn't compromise on functionality, making it accessible yet powerful.
The software offers a high degree of customization, allowing users to tailor the system to their specific requirements, be it for compliance or featur... The software offers a high degree of customization, allowing users to tailor the system to their specific requirements, be it for compliance or feature enhancements. This adaptability is a key selling point for those with unique property needs.
Where hoteliers push back
While the support is excellent, users express a need for more comprehensive training materials, such as manuals or tutorials, to further support users... While the support is excellent, users express a need for more comprehensive training materials, such as manuals or tutorials, to further support users in fully leveraging the system's capabilities.
Some reviews mention a desire for a more modern, aesthetically pleasing interface, particularly on the guest-facing side, which some users feel could... Some reviews mention a desire for a more modern, aesthetically pleasing interface, particularly on the guest-facing side, which some users feel could improve customer engagement and satisfaction.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About eviivo Suite™ HMS vs Innkeeper's Advantage HMS
Can eviivo Suite™ HMS replace Innkeeper's Advantage HMS?
It depends on your requirements. eviivo Suite™ HMS and Innkeeper's Advantage HMS share many core Hotel Management Software features, but each has unique capabilities. eviivo Suite™ HMS offers 32 verified integration partners, while Innkeeper's Advantage HMS offers 3. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Innkeeper's Advantage HMS leads in ease of use at 4.7/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do eviivo Suite™ HMS or Innkeeper's Advantage HMS offer a free plan?
eviivo Suite™ HMS: No. Innkeeper's Advantage HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank eviivo Suite™ HMS and Innkeeper's Advantage HMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 88 and Innkeepers Advantage has 77. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Hotel Management Software Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Get personalized product recommendations
Product recommendations advisor
