Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Looking for specific info?

Lots of options, easy to use hotel room software

Owner from 5 to 9 room Bed & Breakfast & Inn in Lanesboro (United States of America)

Verified

10 days ago

We like the flexibility the software gives us. The reports are a big time saver. Like calendar grid view. Can easily adjust prices, book guests over the phone etc.

United States of America

Owner

X-Small Hotel

Share review

Solid Customer Support

owner from 10 to 24 room Bed & Breakfast & Inn in Gordonville (United States of America)

16 days ago

Owners are very responsive when something needs attention. Even after hours they will respond in a timely manner. Knowledgeable in the industry and are able to provide great feedback and suggestions.

owner

Small Hotel

Excellent Service

Owner from 5 to 9 room Bed & Breakfast & Inn in Newton (United States of America)

Both the software and the booking engine create a seamless platform for guests to book at The Holly & Ivy Inn.

Innkeepers Advantage (Book-it-Now) is a value for the money and does all most smaller and even larger properties should need

Chief Finanial Officer from 10 to 24 room Resort in Guerneville (United States of America)

Products Reviewed

Booking Engine

Hotel Management Software

What do you like most?

Innkeepers Advantage support is great, responsive and they work with you to find a solution for whatever our needs are whether it is a feature change or compliance issues we have with our county requirements. Great integration for direct booking on a website and OTA ( booking engine )f you need the integration into booking.com or Expedia, hotels tonight or trip advisor. The reservation module has many options which can be used. It takes care of your daily needs and provides plenty of ways for your customer to get access to important information whether it be on a mobile phone, tablet or desktop. Most load times are quick and responsive. The checkin and checkout feature is very helpful for our size (23 rooms) multiple room block reservations are also easy to accomplish.

What do you dislike or think could be improved?

The report center which was recently changed could use a help document to understand all the abilities it has. Some of the features to take data and then transfer into a css file are not obvious how to use and the documentation for self help is almost non-existent. If there was one serious weakness, is the offline help system is simply missing at this time. Discounts and coupons have many fields that are not well described and you must contact support to have them help you set them up for all the variations that are in face really possible.

Chief Finanial Officer

Extremely responsive to questions, suggestions, or issues that arise!

Owner from 10 to 24 room Bed & Breakfast & Inn in Comfort (United States of America)

17 days ago

-We manage our entire property with InnKeepers. If we have any questions or a problem comes up they are extremely responsive. When I need to do something that isn't in our normal operations they are only a phone call away to help show me how to do something or develop something that will meet our needs. They are extremely patient and help me understand how to do things and where to find things to improve the operations of my property. When we needed to add additional room inventory, they walked me through getting the additional rooms set up, tied into the booking engine, tied into our remote lock system. They made appropriate recommendations for revenue management and increased revenues. We changed our locks a couple years ago to software driven wifi locks and they were there during the conversion every step of the way and went as far as reaching out to the vendor for us when we were having difficulties getting in touch with technical support. The ability to control my system from my mobile phone and manage my property from anywhere makes it extremely easy to manage reservations, control room blocks with fast load time. Our guests love the ease of checkin through the software. Room assignments are easy to manage and adjust from within the calendar or in the reservation itself. They developed a report center with all (plus some) the reports I need to monitor my property and ensure it is running as efficiently as possible.

Moving the confirmation drop down closer to the top of the page would help my staff remember to confirm bookings. The only other thing I can think of that would be really helpful to managing the small retail portion of our business would be an inventory management module to track inventory of items sold without needing to maintain a separate inventory spreadsheet.

Mill Stream Inn - Coudersport, PA (InnKeeper's Advantage)

Owner from 50-74 room Bed & Breakfast & Inn in Coudersport (United States of America)

23 days ago

The Mill Stream is a small (76 units) family owned and operated business in rural Pennsylvania. We were in great need of updating our hotel management software and provide online booking options for our guests. As a retired school superintendent, I had little to no experience in this arena. After a review of multiple solutions, we decided t...

Medium Hotel

Very happy with Innkeepers Advantage!

Owner|Innkeeper from 5 to 9 room Bed & Breakfast & Inn in Manson (United States of America)

24 days ago

Very responsive staff. They are always helpful, friendly, patient.Integrates well with our other systems: door locks and payment.Great creative team. Fairly priced.

Owner|Innkeeper

Innkeeper's Advantage -Smooth Customer and Innkeeper experience!

Innkeeper/Owner from 1 to 4 room Bed & Breakfast & Inn in Beaver (United States of America)

My Riverside B & B bed and breakfast guests can check availability easily. Guests can review the inn's rooms, amenities, photos, policies, pricing, and extras from their mobile phone, tablet, or laptop. The integration with the credit card processing company is seamless, so neither the customer nor I have to wonder what is needed. The Innke...

Innkeeper/Owner

Innkeeper's Advantage has been my best friend!

Innkeeper from 1 to 4 room Bed & Breakfast & Inn in Pottstown (United States of America)

The hotel management software interface is user-friendly and easy to understand. The Innkeeper's Advantage staff is responsive and helpful. The variety of reports are incredibly helpful.

Innkeeper

Stellar Software Services and Staff Support

Business Manager/Member Owner from 10 to 24 room Bed & Breakfast & Inn in Coudersport (United States of America)

We have used the Innkeepers Advantage for over 10 years. Their staff and their products have exceeded our expectations. They constantly are adding and improving features that make our management even smoother!

Business Manager/Member Owner

Company	Functionality
This integration hasn’t been verified by Innkeepers Advantage yet. SiteMinder 92% recommended by 2316 hotels	Channel Managers
This integration hasn’t been verified by Innkeepers Advantage yet. GuestRevu 95% recommended by 440 hotels	Reputation Management
This integration hasn’t been verified by Innkeepers Advantage yet. Cendyn 89% recommended by 272 hotels	Hotel CRM & Email Marketing
This integration hasn’t been verified by Innkeepers Advantage yet. NightsBridge 97% recommended by 30 hotels	Channel Managers
This integration hasn’t been verified by Innkeepers Advantage yet. Telkonet, Inc 0% recommended by 0 hotels	Energy Management Systems
This integration hasn’t been verified by Twilio yet. Twilio 0% recommended by 0 hotels	Guest Messaging Software
RemoteLock 0% recommended by 0 hotels	Hotel Keyless Entry Systems
TakeUp 0% recommended by 0 hotels	Revenue Management Systems

Sorry, this functionality is only available for verified hoteliers

Innkeeper's Advantage HMS

What is Innkeepers Advantage?

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization