Innkeeper's Advantage HMS

4.8 (34 REVIEWS)

HTR Score icon
HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Innkeeper's Advantage HMS

4.8 (34 REVIEWS)

Ranked 13 (out of 78) in Hotel Management Software

The All-in-One Solution for Your Independent Lodging Property

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Bell avatar Bell - AI powered product analyst

I analyzed all of Innkeepers Advantage’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Inn Keepers Advantage for its intuitive interface, affordability, and robust functionality tailored for small inns. Key benefits include seamless booking integration, customizable seasonal rates, and responsive support that enhances guest management and revenue. The platform's reporting tools provide actionable insights that optimize operations and customer experience, making it an ideal solution for small properties aiming to improve efficiency and increase profitability.

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Hotel Giles, Showboat Hotel, Govenor's Inn & 34 others

Read their reviews

What Types of Hotels Innkeepers Advantage is Popular For

Size

24 | X-Small (1-9 room)

7 | Small (10-24 room)

2 | Medium (25-74 room)

1 | Large (75-199 room)

Country

32 | United States of America

1 | Turks and Caicos Islands

1 | Micronesia

Type

29 | Bed & Breakfast & Inns

10 | Boutiques

7 | Airport/Conference Hotels

4 | Branded Hotels

4 | Limited Service & Budget Hotels

4 | Luxury Hotels

4 | Resorts

2 | Motels

1 | City Center Hotels

1 | Extended Stay & Serviced Apartments

Region

32 | North America

1 | Oceania

1 | Central America

Category

34 | Hotel Management Software

What is Innkeepers Advantage?

Founded in 2007 | Headquarters in Pine Township (United States) | 10 employees
Innkeeper's Advantage HMS is a comprehensive property management system specifically designed for B&Bs, boutique hotels, and cabins. This all-in-one online solution enhances business operations through an integrated website, intuitive reservation and guest management system, and a robust channel manager. It allows for effortless updates of pricing and special offers across platforms with a single action. Supporting operations further, it offers compatibility with Remote Locks, QuickBooks Online, and automated texting. This streamlines processes, providing a seamless, efficient guest experience and simplifying management tasks.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Innkeepers Advantage products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Innkeepers Advantage

FAQs

Capabilities

Beautiful, Custom Website Design

Simplify Bookings. Delight Guests. Boost Revenue.

It all works together to save you time!

Supercharged Reservation Calendar

Powerful Reporting at Your Fingertips

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Automated Text Messaging

Guest Messaging Software
Integrated texting module provides you with another option to communicate with your guests. Texting is a great option if you are doing a self-check-in process. Guests can sign their invoice and get a door code (integration with Remote Lock) before they ever arrive on the property. You can stay in touch via text message throughout the entire process.

PREMIUM ADD-ON

Online Gift Shop

Upselling Software
Provide your guests with the opportunity to purchase gift certificates for friends and family as well as your bed and breakfast branded merchandise, mugs, sheets, and robes. The gift shop module enables you to sell gift certificates online. Recipients can redeem them online or when they arrive.

INCLUDED

Channel Manager

Channel Managers
Our built-in channel manager can connect to Expedia, Booking.com, Airbnb, TripAdvisor, VRBO and many more.

PREMIUM ADD-ON

Custom Website Design

Website Design
Our qualified Website designers can create a completely new and fresh look for your Website. We talk with you, listen to your ideas and create a premium custom B&B website design that captures the spirit of your bed and breakfast or boutique hotel. We always design with your guest in mind using a usable, responsive design, impactful graphics and color theory.

PREMIUM ADD-ON

Rate & Yield Management

Revenue Management Systems
The Most intelligent Rate, Availability, and Yield Management Software Available Whether your rates are simple or complex, you get the easiest and most extensive B&B rate management available. Get seasonal rate schedules, multiple rate plans, minimum and maximum nights, check-in restrictions and rules-based yield management. Yield graphs make measuring progress easy.

INCLUDED

Property Management System

Property Management Systems
Our all-in-one hotel management system is built just for lodging businesses like yours, making hospitality easy, efficient, and stress-free. Offering an intuitive online reservation and guest management system, and a powerful channel manager.

INCLUDED

Innkeepers Advantage Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
5.0/5
ROI
4.9/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Innkeeper's Advantage HMS is the #14 most trending product in the Hotel Management Software category (out of 78) and the #462 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Innkeepers Advantage’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Innkeepers Advantage Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Innkeepers Advantage Average Innkeepers Advantage

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Success Stories

1

References

5

Featured Customers

Innkeepers Advantage Case Studies

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Innkeepers Advantage Reviews

Hotelier Rating

Excellent
32
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (24)
  • Small (7)
  • Medium (2)
  • Large (1)

Country

  • United States of America
    United States of America
    (32)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Micronesia
    Micronesia
    (1)

Region

  • North America
    North America
    (32)
  • Oceania
    Oceania
    (1)
  • Central America
    Central America
    (1)
9

Lots of options, easy to use hotel room software

Owner from 5 to 9 room Bed & Breakfast & Inn in Lanesboro (United States of America)

Verified
30 days ago
We like the flexibility the software gives us. The reports are a big time saver. Like calendar grid view. Can easily adjust prices, book guests over the phone etc.
Country United States of America
Owner
X-Small Hotel
8

Good customer service

owner from 5 to 9 room Bed & Breakfast & Inn in Manistique (United States of America)

Verified
1 months ago
You can speak to some one, very nice customer service. Very professional. I'm very pleased with customer service, I would recommend.
Country United States of America
owner
X-Small Hotel
10

User Friendly

Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Pittsburgh (United States of America)

Verified
1 months ago
The system has deep capabilities and is flexible enough to do just about anything. The staff is always on hand and helpful in walking me through the setup process or doing it for me!
Country United States of America
Owner/Manager
X-Small Hotel
Cindy from Innkeepers Advantage replied
Thank you for the great review! We're so glad to hear the system is meeting your needs and that our team has been helpful along the way. Don’t hesitate to reach out when you're ready for a more in-depth walkthrough—we’d be happy to schedule a tutorial to help you get even more out of the platform. Cindy Bachmann Innkeeper's Advantage
9

Easy Management Tool

co-owner, bookkeeper from 1 to 4 room Bed & Breakfast & Inn in Radiant (United States of America)

Verified
1 months ago
Tracking and management of bookings is straightforward and all in one place whether from our website or an OTA with Innkeeper's Advantage. Support is there if you need it.
Country United States of America
co-owner, bookkeeper
X-Small Hotel
Cindy from Innkeepers Advantage replied
Tom, Thank you for the kind review! We're glad to hear that managing bookings across platforms has been smooth and that the new texting features have been useful for both your guests and team. We appreciate your continued partnership and are always here to help whenever you need support. Cindy Bachmann Innkeeper's Advantage
9

Solid Customer Support

owner from 10 to 24 room Bed & Breakfast & Inn in Gordonville (United States of America)

Verified
1 months ago
Owners are very responsive when something needs attention. Even after hours they will respond in a timely manner. Knowledgeable in the industry and are able to provide great feedback and suggestions.
Country United States of America
owner
Small Hotel
Cindy from Innkeepers Advantage replied
Robert, Thank you for your thoughtful feedback! We’re glad to hear that our responsiveness and industry insight have been helpful to you. Your suggestion about more time for feature overviews is a great one—we’ll definitely look at ways to provide more structured opportunities to explore everything the system has to offer. We appreciate your partnership! Cindy Bachmann Innkeeper's Advantage
10

Excellent Service

Owner from 5 to 9 room Bed & Breakfast & Inn in Newton (United States of America)

Verified
1 months ago
Both the software and the booking engine create a seamless platform for guests to book at The Holly & Ivy Inn.
Country United States of America
Owner
X-Small Hotel
Cindy from Innkeepers Advantage replied
Thank you for the kind words! We're so pleased to hear that the platform has created a smooth experience for your guests of the Inn. We truly appreciate your support and are always here if you need anything. Cindy Bachmann Innkeeper's Advantage
10

Innkeepers Advantage (Book-it-Now) is a value for the money and does all most smaller and even larger properties should need

Chief Finanial Officer from 10 to 24 room Resort in Guerneville (United States of America)

Verified
1 months ago
Innkeepers Advantage support is great, responsive and they work with you to find a solution for whatever our needs are whether it is a feature change or compliance issues we have with our county requirements. Great integration for direct booking on a website and OTA ( booking engine )f you need the integration into booking.com or Expedia, h...
Country United States of America
Chief Finanial Officer
Small Hotel
Cindy from Innkeepers Advantage replied
Glen, Thank you for your detailed and thoughtful review! We’re glad to hear the system is meeting your needs across everything from direct bookings to check-in/check-out and multi-room reservations. It’s also great to know our support team has been helpful and responsive in navigating feature changes and compliance needs. We appreciate your honest feedback about the documentation. We're happy to share that a full set of updated help documents is currently in development and will be released soon. This new documentation will provide clearer guidance on reports, discounts, and other advanced features—making it easier to explore and use the system independently. Thanks again for your support and valuable input—it helps us continue improving! Cindy Bachmann Innkeeper's Advantage
10

Along The Edge B&B

Owner from 1 to 4 room Bed & Breakfast & Inn in San Jose (United States of America)

Verified
1 months ago
The booking engine software is very user friendly. Tech support with Innkeepers Advantage is great. Responds quickly to request for assistance.
Country United States of America
Owner
X-Small Hotel
10

Extremely responsive to questions, suggestions, or issues that arise!

Owner from 10 to 24 room Bed & Breakfast & Inn in Comfort (United States of America)

Verified
1 months ago
-We manage our entire property with InnKeepers. If we have any questions or a problem comes up they are extremely responsive. When I need to do something that isn't in our normal operations they are only a phone call away to help show me how to do something or develop something that will meet our needs. They are extremely patient and help m...
Country United States of America
Owner
Small Hotel
Cindy from Innkeepers Advantage replied
Ernie, Thank you so much for the detailed and thoughtful review! We’re thrilled to hear how well Innkeeper’s Advantage has supported your operations and that features like mobile access, room assignments, and integration with your remote lock system have made a positive impact. It’s great to know our team has been able to assist every step of the way, especially during big transitions like your lock system upgrade and inventory expansion. We also appreciate your suggestions regarding the confirmation dropdown and inventory management, and will have a solution for you shortly. Feedback like yours helps us continue refining the platform to better serve properties like yours. Thanks again for your continued support! Cindy Bachmann Innkeeper's Advantage
10

Website Upgrade

Owner/Innkeeper from 5 to 9 room Bed & Breakfast & Inn in Brockway (United States of America)

Verified
1 months ago
Several years ago, I decided to upgrade/refine my website. Innkeepers made the process extremely easy. They made helpful suggestions along the way and recommended ways to improve my sight to drive guest bookings.
Country United States of America
Owner/Innkeeper
X-Small Hotel
Cindy from Innkeepers Advantage replied
Sharon, Thank you for your thoughtful review and for trusting us with your website upgrade — we’re glad the process was smooth and helpful. We appreciate your note about business metrics. I will send a link to our Business Reporting video and we can also go over the reports together. Thanks again for your nice review. Cindy Bachmann Innkeeper's Advantage
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Expert Q&A and Partner Recommendations

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Innkeepers Advantage Integrations

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Company Functionality
SiteMinder

This integration hasn’t been verified by Innkeepers Advantage yet.

SiteMinder

92% recommended by 2317 hotels

Channel Managers
GuestRevu

This integration hasn’t been verified by Innkeepers Advantage yet.

GuestRevu

95% recommended by 440 hotels

Reputation Management
Cendyn

This integration hasn’t been verified by Innkeepers Advantage yet.

Cendyn

89% recommended by 273 hotels

Hotel CRM & Email Marketing
NightsBridge

This integration hasn’t been verified by Innkeepers Advantage yet.

NightsBridge

97% recommended by 30 hotels

Channel Managers
Telkonet, Inc

This integration hasn’t been verified by Innkeepers Advantage yet.

Telkonet, Inc

0% recommended by 0 hotels

Energy Management Systems
Twilio

This integration hasn’t been verified by Twilio yet.

Twilio

0% recommended by 0 hotels

Guest Messaging Software
RemoteLock
RemoteLock

0% recommended by 0 hotels

Hotel Keyless Entry Systems
TakeUp
TakeUp

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Support

Unverified

Innkeepers Advantage has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2025

Learn more about the GCSC Certification

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HT Score

79/100

Recommended

97%

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