innRoad Booking Engine vs. Planet Booking Engine:
Which Is Right for You?

The Decision

Choosing the right booking engine can significantly impact your hotel's revenue and guest experience. Both innRoad and Planet aim to streamline reservations, but their strengths and weaknesses diverge considerably. innRoad offers a comprehensive property management system with a focus on increasing direct bookings and operational efficiency, while Planet emphasizes a straightforward, easy-to-use online booking platform. Which aligns better with your hotel’s needs?

Is innRoad or Planet Better for Hotels?

innRoad and Planet both target hotels looking to improve their booking processes, but their approaches differ. innRoad combines a booking engine with a broad property management system, offering features like multi-currency, channel management, and group bookings. Planet, on the other hand, centers solely on its online reservation interface, designed to reduce booking abandonment and accommodate international guests.

innRoad’s ratings reflect a mature, feature-rich platform with 200 reviews in the last six months, including 0 recent reviews, and an overall score of 4.68/5. In contrast, Planet’s reviews are scarce, with only three reviews total and no recent feedback, making it difficult to gauge current performance. innRoad’s high review volume and recent activity lend it a stronger reputation, while Planet’s limited recent reviews suggest less confidence in ongoing support and development.

If your hotel seeks a comprehensive solution that integrates reservations with PMS, revenue management, and guest communication, innRoad stands out. Conversely, if your focus is solely on a simple, web-based booking tool without extensive management features, Planet might seem appealing—though its limited recent reviews weaken its case.

Do you need a full property management solution or a dedicated booking engine?

innRoad vs Planet: Which Should Your Hotel Choose?

If your hotel operates across multiple channels, manages a diverse property portfolio, or needs detailed reporting and group management, innRoad is your better choice. Its extensive feature set, including a channel manager, flexible rates, and native email marketing, makes it suitable for small to mid-sized hotels aiming to grow direct bookings and streamline operations.

Planet suits hotels with a straightforward online booking need—single properties or small boutique hotels with limited room types and no requirement for PMS integration. It’s ideal if you want an easy, quick-to-implement booking widget to increase direct bookings without the complexity of managing extra systems.

For hoteliers prioritizing a mature, highly-rated platform with proven growth, innRoad’s 4.68/5 rating and 200 recent reviews make it the safer pick. If your hotel only needs a basic reservation tool and your staff are tech-savvy, Planet’s minimalistic approach might suffice, but its unproven support history is a concern.

Is innRoad or Planet Easier to Use?

innRoad’s user interface is rated 4.44/5, with many reviews praising its intuitive dashboard, color-coded tape chart, and customizable reservation management. Implementation is rated 4.2/5, and clients note that staff adoption is smooth with proper training, though some mention glitches and occasional slow loading times.

Planet scores only 1.67/5 for ease of use, with users describing its interface as limited and inconsistent. The few reviews highlight difficulties navigating the platform and a steep learning curve, compounded by limited support responsiveness.

Edge: innRoad. Its higher ratings and extensive positive feedback demonstrate that your team will likely find innRoad more manageable, especially for daily operations and training.

Which Has Better Features: innRoad or Planet?

innRoad boasts an impressive 54 features exclusive to its platform, including multi-currency, channel manager, property management system, group booking capabilities, native email marketing, and integrated payment processing. It also offers advanced tools like housekeeper modules, booking engine, flexible rate plans, and detailed reports—covering most needs of hotel operations.

Planet offers no unique features beyond its core booking engine. Its focus is solely on the reservation process, lacking the integrated management tools innRoad provides. With only 0 additional features, Planet’s simplicity is its weakness when considering hotel-specific functionalities.

Edge: innRoad. Its extensive feature set makes it a more versatile solution, capable of supporting your hotel’s growth and operational complexity.

Which Has Better Customer Support: innRoad or Planet?

innRoad’s support scores 4.44/5, with many users praising their responsiveness and knowledgeable staff. Clients mention that support is accessible 24/7, and onboarding is generally smooth despite some reports of glitches and slow responses to minor issues.

Planet’s customer support scores only 1/5, with reviews describing it as practically non-existent. Users report delays, unanswered inquiries, and frustration with unresolved issues, especially after switching from their previous system.

Edge: innRoad. Its higher ratings, recent active reviews, and dedicated support team indicate your hotel will receive more reliable assistance with innRoad.

Which Has More Integrations: innRoad or Planet?

innRoad has 34 verified partners, including popular integrations like QuickBooks, Airbnb, and Expedia. Its extensive list covers essential systems such as channel management, payment gateways, and property management integrations, with 15 shared partners.

Planet outpaces innRoad with 195 verified partners, including major OTAs and revenue management tools like Omnibees and HotelRunner. However, a significant portion of these are niche or less relevant to daily hotel operations, and many integrations are untested or less mature.

Edge: Planet. Its broader partner network offers more options for connecting external systems, although innRoad’s integrations are more proven and hotel-centric.

Which Do Hoteliers Rate Higher: innRoad or Planet?

innRoad’s overall score of 4.68/5 is backed by 200 recent reviews, with an 88% likelihood to recommend. Hoteliers praise its intuitive interface, 20% increase in direct bookings, and strong customer support, especially for small to mid-sized properties and boutique hotels.

Planet’s reviews are limited, with only three comments and no recent feedback. Its few users—mostly small, simple setups—expressed dissatisfaction with stability and support, giving no meaningful data on overall satisfaction.

Thus, innRoad’s higher review count and recent positive feedback make it the better-rated platform by a significant margin.

Edge: innRoad.

How Much Do innRoad and Planet Cost?

Pricing details for both platforms are not publicly disclosed. innRoad operates on a no-hidden-fee model, emphasizing that there are no hidden charges, and it typically charges a monthly fee per property, but specifics vary. Planet also does not publish prices; it is presumed to have a similar subscription-based model with no trial offers.

Given the lack of transparent pricing, your best approach is to request quotes based on your hotel’s size and needs.

What Type of Hotel Should Use innRoad?

• Hotels that want a comprehensive property management solution combined with a booking engine.
• Hotels aiming to increase direct bookings by at least 20%.
• Properties with multiple room types, complex rate strategies, or group bookings.
• Hotels that value detailed reporting and channel management.
• Teams seeking strong customer support and onboarding assistance.

Not ideal if you operate a very small property with only a single room type or want a lightweight, standalone booking widget with minimal management tools.

What Type of Hotel Should Use Planet?

• Small, single-property hotels with simple booking needs.
• Hotels that primarily rely on their website for reservations without complex management.
• Hotels with limited room types and straightforward rate structures.
• Hotels looking for a quick, low-cost online booking solution.
• Hotels with staff comfortable managing basic reservation tasks without extensive support.

Not ideal if your hotel requires integrated PMS, detailed reporting, group management, or multi-channel distribution.

innRoad vs Planet: The Bottom Line for Hotels

innRoad offers a full-featured property management system paired with a high-converting booking engine, suited for hotels that want growth and operational efficiency. Its extensive reviews, recent activity, and broad integration reach make it a reliable choice for mid-sized and boutique hotels aiming to boost direct bookings.

Planet provides a simple, web-based reservation platform optimized for small properties with uncomplicated needs. Its broad partner network may appeal to properties seeking external integrations, but the lack of recent reviews and limited features suggest it isn’t a robust solution for hotels with bigger ambitions.

If your hotel values a well-supported, feature-rich platform with proven results, innRoad is the clear choice. For basic reservation needs with minimal complexity, Planet might suffice, but proceed cautiously given its limited recent feedback.