Maximise commission-free bookings, accelerate growth and build guest loyalty with the industry’s #1 Booking Engine
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Planet Booking Engine
2.6 (5 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Planet Booking Engine
Unranked in Booking Engine
Our booking engine gives you the edge that you need to stay ahead of the competition by offering potential guests an easy and efficient booking journey.
78% recommended by 121 hotels
What is Planet?
Founded in 1985 | Headquarters in Ireland | 1740 employees
Planet Booking Engine is a robust online reservation platform designed to streamline the booking process for hotels and hospitality businesses. This cloud-based software integrates seamlessly into your existing website, allowing potential guests to check availability, view room details, and make reservations in real-time. The intuitive interface enhances user experience, significantly reducing booking abandonment rates and increasing direct bookings. The system also supports multi-language and multi-currency options, catering to an international clientele. With built-in analytics, you can easily track performance metrics and optimize pricing strategies, ensuring better revenue management.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Planet products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Planet Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Planet Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Planet
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Planet's Provided Description:
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FAQs
Planet doesn’t have any screenshots available
Planet Booking Engine Alternatives
Not sure if Planet is right for your hotel? Here are similar Booking Engine vendors that could be a good fit for your hotel:
Features
Merchandising & Packages
4/5 features
Upselling & Cross Selling
4/5 features
Conversion
4/5 features
Payments
4/5 features
Transactional Emails
4/5 features
Group Bookings
4/5 features
Reporting & Analytics
4/5 features
Tax & Compliance
4/5 features
Q2 '26 Booking Engine Survey Insights
Is Planet a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 36
Mid-sized
92%
(531)
SiteMinder is a top Booking Engine pick among mid-sized hotels on HotelTechReport, with reviewers pointing to promo codes that “work directly” and hit the website right after setup. That helps teams run direct offers without extra back-and-forth.
#1
of 35
Small
92%
(494)
SiteMinder is a top Booking Engine pick among small hotels on HotelTechReport, with hoteliers pointing to direct booking setup, promo codes, and a clean path to convert inquiries into bookings. Reviewers also like the fast human support when something breaks.
#1
of 21
Large
91%
(111)
SiteMinder is a top Booking Engine pick among Large on HotelTechReport, with hoteliers pointing to its ability to search reservations by online booking reference ID when guests call in. That makes it quicker to pull up the right booking without digging through filters.
Mid-sized
92%
(531)
#1
of 36
SiteMinder is a top Booking Engine pick among mid-sized hotels on HotelTechReport, with reviewers pointing to promo codes that “work directly” and hit the website right after setup. That helps teams run direct offers without extra back-and-forth.
Small
92%
(494)
#1
of 35
SiteMinder is a top Booking Engine pick among small hotels on HotelTechReport, with hoteliers pointing to direct booking setup, promo codes, and a clean path to convert inquiries into bookings. Reviewers also like the fast human support when something breaks.
Large
91%
(111)
#1
of 21
SiteMinder is a top Booking Engine pick among Large on HotelTechReport, with hoteliers pointing to its ability to search reservations by online booking reference ID when guests call in. That makes it quicker to pull up the right booking without digging through filters.
Rank
Hotel type
Popular alternatives
#1
of 36
Boutique Hotels
92%
(581)
SiteMinder is a top Booking Engine pick among Boutique on HotelTechReport, with hoteliers pointing to promo codes and direct bookings that “create promo codes” and keep the website updated without extra work.
#1
of 36
Luxury Hotels
92%
(422)
SiteMinder is a top Booking Engine pick among Luxury on HotelTechReport, with hoteliers pointing to its short load time and mobile-friendly booking path that helps guests get through checkout faster.
#1
of 35
Bed & Breakfast & Inns
89%
(399)
SiteMinder is a top Booking Engine pick among bed and breakfasts on HotelTechReport, with hoteliers calling out promo codes that work directly on their website and help create direct bookings without extra steps.
Boutique Hotels
92%
(581)
#1
of 36
SiteMinder is a top Booking Engine pick among Boutique on HotelTechReport, with hoteliers pointing to promo codes and direct bookings that “create promo codes” and keep the website updated without extra work.
Luxury Hotels
92%
(422)
#1
of 36
SiteMinder is a top Booking Engine pick among Luxury on HotelTechReport, with hoteliers pointing to its short load time and mobile-friendly booking path that helps guests get through checkout faster.
Bed & Breakfast & Inns
89%
(399)
#1
of 35
SiteMinder is a top Booking Engine pick among bed and breakfasts on HotelTechReport, with hoteliers calling out promo codes that work directly on their website and help create direct bookings without extra steps.
Rank
Region
Popular alternatives
#1
of 30
Europe
95%
(491)
Profitroom is a top Booking Engine pick among Europe on HotelTechReport, and hoteliers point to its fast quote-to-book flow, with one saying offers are created “within just a few secounds” after a guest request. For hotels selling direct, that means less back-and-forth at reception.
#1
of 18
Asia Pacific
94%
(428)
SiteMinder is a top Booking Engine pick among Asia Pacific on HotelTechReport for its mobile-friendly booking flow that supports promo codes, packages, and add-ons. Hoteliers say it helps drive direct bookings from their website, and one calls the setup “clean and mobile-friendly.”
#2
of 17
North America
87%
(167)
SiteMinder is a top Booking Engine pick among North America on HotelTechReport, with hoteliers pointing to direct booking setup that works on their own website and can add extras to the booking button. They also note the mobile booking engine is responsive.
Europe
95%
(491)
#1
of 30
Profitroom is a top Booking Engine pick among Europe on HotelTechReport, and hoteliers point to its fast quote-to-book flow, with one saying offers are created “within just a few secounds” after a guest request. For hotels selling direct, that means less back-and-forth at reception.
Asia Pacific
94%
(428)
#1
of 18
SiteMinder is a top Booking Engine pick among Asia Pacific on HotelTechReport for its mobile-friendly booking flow that supports promo codes, packages, and add-ons. Hoteliers say it helps drive direct bookings from their website, and one calls the setup “clean and mobile-friendly.”
North America
87%
(167)
#2
of 17
SiteMinder is a top Booking Engine pick among North America on HotelTechReport, with hoteliers pointing to direct booking setup that works on their own website and can add extras to the booking button. They also note the mobile booking engine is responsive.
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Planet Reviews Summary
Ease of Use
3.0/5
Customer Support
1.8/5
ROI
2.6/5
Implementation
2.2/5
Recommended by
Achievements
This vendor's trending score is rising, Planet Booking Engine is the #31 most trending product in the Booking Engine category (out of 152) and the #638 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePlanet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Planet Pricing
Pricing Available By Request
Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
8
Software with many features
Reservations from 75-99 room Extended Stay & Serviced Apartment in Suederholz (Germany)
Verified
1 months ago
- Easy to understand, even for new employees. - Many tools are available (Banket, WBE, Payment, Registration Form, Traces, etc.) - Well-structured interface.
Germany
Germany
Reservations
Mid-Sized Hotel
10
Very pleasant, quick & competent help
Managing Director from 25-49 room Bed & Breakfast & Inn in Lohr am Main (Germany)
Verified
2 months ago
The lady on the phone was extremely friendly, and an appointment was found very quickly to resolve the problem.
Germany
Germany
Managing Director
Small Hotel
1
Massive loss of quality after the takeover: poor support, opaque billing, and no further development.
Tourism merchant from 50-74 room Bed & Breakfast & Inn in Flachau (Austria)
Verified
8 months ago
We used protel hotel software on-premise for over 25 years. Since the acquisition by Planet, the situation has deteriorated significantly. Customer support is practically non-existent – inquiries go unanswered or are processed only after a considerable delay.
Austria
Austria
Tourism merchant
Mid-Sized Hotel
2
Protel Air - Lots of potential but...
Hoteldirektor from 200 to 499 room Boutique in San Jose (United States)
Verified
3 years ago
Access via cloud, ideal for small hotels or family businesses as it is not location-boundReportsInterface to Salto key systems Interface to StraivAttractive work interfaceQuick training of employees
United States
United States
Hoteldirektor
Large Hotel
0
Protel Air
Revenue Manager from 100 to 199 room in Bad Gleichenberg (Austria)
Verified
3 years ago
I recommend to use this product ONLY to run a single property, with a simple rate structure, no more than 2 room types, without interfacing to any RMS, CRM, BI or similar external systems, and catering to simple individual leisure travelers only. Alternatively, use it if your intelligent, proactive and wholesomely experienced staff run your...
Austria
Austria
Revenue Manager
Large Hotel
- 1
It looks like Planet is not recommended by any hotels
Check out the top 10 most recommended Planet alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Protel Cloud is a 100% cloud-based PMS with over 30 years of experience exclusively in the hotel industry (founded in 1994-95 in Dortmund), serving more than 14,000 hotel clients in 90 countries. It manages everything from independent hotels to entire multi-property chains, with centralized bookings and consolidated real-time reporting, all accessible from any device without local servers or IT maintenance. Its open marketplace (protel.io) provides access to over 1,200 native integrations: channel managers, booking engines, revenue management, POS, room automation, and CRM, eliminating the need for custom development. As part of the Planet group since 2021, it incorporates end-to-end integrated payments (Planet Payments) directly within the PMS, simplifying reconciliation. The latest versions have added an open API framework for low-code integrations and enterprise-level security features (two-factor authentication, single sign-on, role-based access control) that strengthen PCI compliance. The interface is intuitive, which shortens training time for new staff in a sector with high turnover.
Showing all answers to: "What does this product or service do well?"
Protel Cloud is a 100% cloud-based PMS with over 30 years of experience exclusively in the hotel industry (founded in 1994-95 in Dortmund), serving more than 14,000 hotel clients in 90 countries. It manages everything from independent hotels to entire multi-property chains, with centralized bookings and consolidated real-time reporting, all accessible from any device without local servers or IT maintenance. Its open marketplace (protel.io) provides access to over 1,200 native integrations: channel managers, booking engines, revenue management, POS, room automation, and CRM, eliminating the need for custom development. As part of the Planet group since 2021, it incorporates end-to-end integrated payments (Planet Payments) directly within the PMS, simplifying reconciliation. The latest versions have added an open API framework for low-code integrations and enterprise-level security features (two-factor authentication, single sign-on, role-based access control) that strengthen PCI compliance. The interface is intuitive, which shortens training time for new staff in a sector with high turnover.
Protel Cloud is a 100% cloud-based PMS with over 30 years of experience exclusively in the hotel industry (founded in 1994-95 in Dortmund), serving more than 14,000 hotel clients in 90 countries. It manages everything from independent hotels to entire multi-property chains, with centralized bookings and consolidated real-time reporting, all accessible from any device without local servers or IT maintenance. Its open marketplace (protel.io) provides access to over 1,200 native integrations: channel managers, booking engines, revenue management, POS, room automation, and CRM, eliminating the need for custom development. As part of the Planet group since 2021, it incorporates end-to-end integrated payments (Planet Payments) directly within the PMS, simplifying reconciliation. The latest versions have added an open API framework for low-code integrations and enterprise-level security features (two-factor authentication, single sign-on, role-based access control) that strengthen PCI compliance. The interface is intuitive, which shortens training time for new staff in a sector with high turnover.
Planet and Protel offer a robust and reliable PMS platform for comprehensive hotel management. They are distinguished by their system stability, wide range of functionalities, and ability to integrate with numerous third-party solutions, facilitating the automation of operational, commercial, and financial processes. It is a particularly suitable tool for hotels requiring a solid system capable of handling complex operations.
Question:
What differentiates this product or service from the competition?
Answer:
Unlike cloud-based PMS solutions born as generic startups, Protel Cloud combines three decades of 100% hotel specialization with the agility of the cloud, covering functionalities that many younger players have yet to fully develop: group and event management, country-specific tax billing, and advanced housekeeping. Its real differentiator is its affiliation with the Planet group, which integrates PMS, payments, and tax/tax-free management into a single platform: no pure software competitor offers this natively, eliminating intermediaries and providing a single source of truth for financial reconciliation. This is further enhanced by a more open and extensive integration ecosystem than many rivals, and recent improvements in security and API architecture that facilitate adaptation to complex chains without relying on proprietary solutions.
Showing all answers to: "What differentiates this product or service from the competition?"
Unlike cloud-based PMS solutions born as generic startups, Protel Cloud combines three decades of 100% hotel specialization with the agility of the cloud, covering functionalities that many younger players have yet to fully develop: group and event management, country-specific tax billing, and advanced housekeeping. Its real differentiator is its affiliation with the Planet group, which integrates PMS, payments, and tax/tax-free management into a single platform: no pure software competitor offers this natively, eliminating intermediaries and providing a single source of truth for financial reconciliation. This is further enhanced by a more open and extensive integration ecosystem than many rivals, and recent improvements in security and API architecture that facilitate adaptation to complex chains without relying on proprietary solutions.
Unlike cloud-based PMS solutions born as generic startups, Protel Cloud combines three decades of 100% hotel specialization with the agility of the cloud, covering functionalities that many younger players have yet to fully develop: group and event management, country-specific tax billing, and advanced housekeeping. Its real differentiator is its affiliation with the Planet group, which integrates PMS, payments, and tax/tax-free management into a single platform: no pure software competitor offers this natively, eliminating intermediaries and providing a single source of truth for financial reconciliation. This is further enhanced by a more open and extensive integration ecosystem than many rivals, and recent improvements in security and API architecture that facilitate adaptation to complex chains without relying on proprietary solutions.
Its main differentiator is the combination of a robust PMS with Planet's technological ecosystem. This allows for a more unified platform where hotel management, payments, integrations, and other services can work in a coordinated manner. Furthermore, its experience in the hotel sector and its ability to adapt to different types of establishments make it a highly competitive alternative to other providers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would advise them not to rely solely on the demo: they should request to speak with a current client of a similar size and type to their hotel, because the experience with Protel Cloud varies considerably between an independent hotel and a multi-property chain. Before signing, they should meet with front desk and revenue management to list the truly critical integrations (channel manager, booking engine, revenue management, POS) and verify them one by one on the protel.io marketplace, as not all integrations are equally mature. They should negotiate payments (Planet Payments) within the same PMS contract, not separately: this is a significant part of the competitive advantage over other providers, and separating it reduces their negotiating power. They should activate the security features (two-factor authentication, SSO, role-based access control) from day one; don't postpone them. And they should plan the data migration and training well in advance, avoiding the peak season: this is the most common reason why an implementation that should be quick is perceived as complicated.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would advise them not to rely solely on the demo: they should request to speak with a current client of a similar size and type to their hotel, because the experience with Protel Cloud varies considerably between an independent hotel and a multi-property chain. Before signing, they should meet with front desk and revenue management to list the truly critical integrations (channel manager, booking engine, revenue management, POS) and verify them one by one on the protel.io marketplace, as not all integrations are equally mature. They should negotiate payments (Planet Payments) within the same PMS contract, not separately: this is a significant part of the competitive advantage over other providers, and separating it reduces their negotiating power. They should activate the security features (two-factor authentication, SSO, role-based access control) from day one; don't postpone them. And they should plan the data migration and training well in advance, avoiding the peak season: this is the most common reason why an implementation that should be quick is perceived as complicated.
I would advise them not to rely solely on the demo: they should request to speak with a current client of a similar size and type to their hotel, because the experience with Protel Cloud varies considerably between an independent hotel and a multi-property chain. Before signing, they should meet with front desk and revenue management to list the truly critical integrations (channel manager, booking engine, revenue management, POS) and verify them one by one on the protel.io marketplace, as not all integrations are equally mature. They should negotiate payments (Planet Payments) within the same PMS contract, not separately: this is a significant part of the competitive advantage over other providers, and separating it reduces their negotiating power. They should activate the security features (two-factor authentication, SSO, role-based access control) from day one; don't postpone them. And they should plan the data migration and training well in advance, avoiding the peak season: this is the most common reason why an implementation that should be quick is perceived as complicated.
Before making a decision, carefully analyze your current and future needs, especially regarding integrations, automation, and scalability. Planet and Protel offer a very comprehensive ecosystem, so it's important to plan a proper implementation and take full advantage of their capabilities. If the hotel is looking for a solution ready to grow with the business and reduce dependence on multiple vendors, it's an option that deserves serious consideration.
+ 0
recommend
Recommended by
Marc Llobet
Director Comercial
@
Serenissima informatica - protel planet
Marc Llobet
Director Comercial
@
Serenissima informatica - protel planet
Jon Zurinaga
KAM
@
Serenissima Informatica SpA
Marc Llobet
Director Comercial
@
Serenissima informatica - protel planet
Marc Llobet
Director Comercial
@
Serenissima informatica - protel planet
Jon Zurinaga
KAM
@
Serenissima Informatica SpA
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Support
Unverified
Planet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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0.0/5
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0.0/5
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0.0/5
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