InovGuest vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can dramatically influence your hotel's operations, revenue, and guest experience. Both InovGuest and ThinkReservations aim to streamline your processes, but their offerings and maturity differ significantly. InovGuest appears to be a less established platform with limited reviews and features, while ThinkReservations boasts a robust user base, recent high ratings, and extensive functionality. How do these differences impact your decision?

Is InovGuest or ThinkReservations Better for Hotels?

InovGuest, despite its ambitious positioning as a comprehensive PMS, has no publicly available reviews, ratings, or recent user feedback, raising questions about its real-world performance. Conversely, ThinkReservations has accumulated over 350 reviews in the last six months alone, with an overall rating of 4.88 out of 5, and a 97% likelihood to recommend—an indicator of strong, current user satisfaction. Its high ease-of-use and support ratings further reinforce its maturity.

While InovGuest claims to streamline operations and integrate into existing workflows, the absence of verified customer feedback makes assessing its effectiveness challenging. ThinkReservations, on the other hand, demonstrates proven results across diverse property types, backed by recent reviews emphasizing operational improvements, better revenue management, and seamless OTA connections.

Are you comfortable investing in a platform with no recent reviews? Or do you prefer a solution with demonstrable, up-to-date user feedback?

InovGuest vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable PMS with proven user satisfaction, go with ThinkReservations. Its extensive feature set—including OTA integrations, automated night audit, guest communication, and revenue tracking—caters well to small to mid-sized hotels, especially those focused on maximizing revenue and operational efficiency.

If your hotel is a large enterprise, or if you're looking for a platform that promises comprehensive automation and advanced analytics, InovGuest might seem appealing—but the lack of reviews and verified performance data makes this risky. For small hotels and inns that prioritize user-friendly, tested software, ThinkReservations remains the clear choice.

In summary, for most hoteliers seeking a trusted, well-supported PMS, ThinkReservations offers a more guaranteed path to operational excellence and revenue growth.

Is InovGuest or ThinkReservations Easier to Use?

ThinkReservations scores a 4.82 out of 5 for ease of use, with reviews highlighting its intuitive interface, quick onboarding, and minimal staff training needed. Users mention that "the support team is very accessible," and their staff found the platform easy to adopt, even without technical backgrounds.

InovGuest, however, has a score of 0/5 for ease of use, with no recent reviews to verify its usability or onboarding experience. The lack of user feedback makes it difficult to judge how intuitive or staff-friendly the platform truly is.

Edge: ThinkReservations.

Which Has Better Features: InovGuest or ThinkReservations?

ThinkReservations offers 39 distinct features, including channel management, online booking engine, guest messaging, automated night audit, multi-currency support, and real-time reporting. These features address key operational needs, making it a versatile PMS for a range of property types.

InovGuest, by contrast, has no listed features beyond its core function as a property management system, indicating it provides no unique or additional modules. Its limited feature set makes it less suitable for hotels requiring advanced automation or integrations.

Edge: ThinkReservations.

Which Has Better Customer Support: InovGuest or ThinkReservations?

ThinkReservations boasts a support rating of 4.82/5, with reviews praising its 24/7 availability, responsive team, and knowledgeable staff. Users describe their support experience as "excellent," with quick resolutions and proactive assistance.

InovGuest has no recent support ratings or reviews, making it impossible to gauge support quality. The lack of verified customer feedback suggests that support may be untested in real-world scenarios.

Edge: ThinkReservations.

Which Has More Integrations: InovGuest or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Booking.com, Expedia, and TripAdvisor, along with tools like TrustYou, OpenKey, and Sojern. These integrations help streamline your distribution and guest engagement.

InovGuest has no verified integrations listed, which limits its ability to connect with other systems or online channels. This could mean additional manual work or reliance on future updates.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: InovGuest or ThinkReservations?

ThinkReservations has a current review count of 356, with an overall rating of 4.88/5, reflecting widespread, recent positive feedback. Hoteliers across small, boutique, and inn segments praise its user-friendliness, support, and feature set.

InovGuest, with zero reviews, cannot be rated by users. Its lack of feedback indicates no confirmed satisfaction or issues in real-world use.

Edge: ThinkReservations.

How Much Do InovGuest and ThinkReservations Cost?

InovGuest's pricing details are unavailable, suggesting it might be a custom or enterprise-level solution, or possibly free or in beta. Without transparent pricing, budgeting becomes difficult.

ThinkReservations charges a flat fee of $500 per month, with no additional implementation or setup costs, making it transparent and predictable.

In the absence of clear data for InovGuest, ThinkReservations offers the more straightforward pricing structure.

What Type of Hotel Should Use InovGuest?

• Hotels that need a customizable, enterprise-level PMS with advanced automation.
• Teams seeking a platform capable of handling complex operations and large portfolios.
• Hotels prioritizing real-time analytics and data-driven decision making.
• Hotels prepared to invest in a system with limited initial support or onboarding feedback.

Not ideal if your hotel relies on proven, user-tested solutions or operates on a smaller scale.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, inns, bed & breakfasts, and boutique properties.
• Teams seeking an intuitive, easy-to-implement PMS with extensive features.
• Hotels that prioritize integrations with OTAs, guest communication, and revenue tools.
• Properties looking for a predictable monthly fee and proven support.

Not ideal if your hotel requires highly customized, enterprise-level solutions or has complex operations beyond what ThinkReservations offers.

The Bottom Line for Hotels

The core difference between InovGuest and ThinkReservations lies in their maturity and verified user feedback. ThinkReservations's high ratings, recent reviews, and extensive features provide clear assurance of its reliability and suitability for most small to medium hotels.

Choose InovGuest only if you require a highly customized, large-scale system and are willing to accept the risk of unverified support and performance. For most hoteliers, especially those prioritizing ease of use and proven results, ThinkReservations remains the smarter, safer option.

If operational efficiency, customer support, and integration capabilities are your top priorities, ThinkReservations is the recommended choice. Only consider InovGuest if you have specific, complex needs that demand a tailored, enterprise-level solution—and are prepared for limited public validation.