INTELITY vs. FutureLog AG vs. HelloShift: Which is a Better Fit?

INTELITY Guest Experience Management System (GEMS)

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Secured Data Protection
Guest History

FutureLog Budget Management

Budget Creation & Planning

Department-level budget templates
Multi-year budget planning
Centralized budget input workflows
Approval workflows & audit trails

Financial Forecasting

Rolling forecasts
Daily, monthly, and annual forecasting
Forecast scenarios (best/worst case)
PMS data integration for forward-looking projections

Variance & Scenario Analysis

Forecast vs. actual comparisons
Historical trend analysis
What-if scenario modeling
Real-time alerts for budget variances

Multi-Property Consolidation

Group-level budget aggregation
Brand vs property-level visibility
Standardized templates across properties

Performance Dashboards & Reporting

Custom financial dashboards
Real-time KPI tracking (GOP, NOI, TRevPAR)
Exportable and shareable reports
Scheduled automated reports

Collaboration & Workflow Tools

Role-based user permissions
Commenting & change history
Task assignments for budget contributors
Cross-departmental collaboration features

Key Integrations

PMS, POS, and accounting system data sync
BI platforms
Real-time revenue & expense feeds
Integration with Excel and Google Sheets

Audit & Compliance Tracking

Budget versioning and locking
Approval trail visibility
Compliance checklists

Other

HelloShift (Staff)

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

In app translation
Service Recovery/Escalation
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

What Customers Are Saying

Most Recent Review

Excellent System Integration and Digital Enablement for guests

CIO

FutureLog AG doesn’t have any clients that have vouched for the product

Amazing Product

Group Sales & Service Manager

Most Positive Review

Great product for connecting with guests

Business Analyst

We have raised our problem solving in our guest scores by 50% in 2019

General Manager

Most Critical

Excellent Tech Tools to provide great service

I like most is that we can chat with guest. I enjoy the fast communication.

front desk from

References

FutureLog AG doesn’t have any references available