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INTELITY Guest Experience Management System (GEMS)
4.7 (31 REVIEWS)
HT Score
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sal, Brendan, Josh + 9 more experts recommend INTELITY
Read RecommendationsINTELITY Guest Experience Management System (GEMS)
Ranked 10 (out of 56) in Staff Collaboration Tools
Streamline day-to-day operations and elevate the guest experience with staff collaboration tools.
91% recommended by 82 hotels
Beverly Hilton, Dream Hotels, Yotel & 79 others
Bell - AI powered product analyst
I analyzed all of INTELITY’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Intelity integrates seamlessly with other systems, enhancing guest experiences through in-room tablets and mobile apps. Features like GEMS for backend operations, mobile check-in, and AI functionality help automate and personalize interactions, which can increase guest satisfaction and drive additional revenue. However, users mention some areas for improvement including the need for better tablet durability and more user-friendly GEMS interface.
Beverly Hilton, Dream Hotels, Yotel & 79 others
Read their reviewsHoteliers Most Frequently Mention
What Types of Hotels INTELITY is Popular For
Size
4 | X-Small (1-9 room)
4 | Small (10-24 room)
15 | Medium (25-74 room)
44 | Large (75-199 room)
29 | X-Large (200+ room)
Country
70 | United States of America
5 | Canada
4 | United Kingdom
2 | Mexico
2 | Spain
2 | Australia
1 | Brazil
1 | Maldives
1 | Vietnam
1 | Kuwait
1 | South Africa
1 | Greece
1 | United Arab Emirates
Type
59 | Luxury Hotels
56 | Resorts
53 | Boutiques
27 | Bed & Breakfast & Inns
19 | Airport/Conference Hotels
16 | Branded Hotels
14 | Casinos
12 | City Center Hotels
10 | Limited Service & Budget Hotels
6 | Extended Stay & Serviced Apartments
6 | RV Parks & Campgrounds
1 | Hostels
1 | Vacation Rentals & Villas
Region
77 | North America
7 | Europe
2 | Asia Pacific
2 | Oceania
2 | Middle East
1 | South America
1 | Africa
Category
62 | In-Room Hotel Tablets
59 | Hotel Guest Apps
39 | Hotel Keyless Entry Systems
31 | Staff Collaboration Tools
23 | Guest Messaging Software
19 | Contactless Check-in
2 | Hospitality TV
Didn’t find what you were looking for?
What is INTELITY?
Founded in 2013 | Headquarters in California (United States) | 65 employees
INTELITY Guest Experience Management System (GEMS) is a comprehensive guest experience and staff operations platform designed specifically for the hospitality industry. It enhances guest experiences through in-room tablets and mobile apps, offering features such as mobile check-in, AI-driven automation, and personalized interactions. For hoteliers, GEMS streamlines daily operations, resolves customer complaints quickly, schedules preventative maintenance, and manages mobile and in-room content in real-time—all from a single dashboard. With over 100 integrations with top PMS, POS, room controls, and ticketing systems, it seamlessly fits into existing business operations, driving increased guest satisfaction and revenue.
Capabilities
A Fully Integrated Guest Experience
A Fully Integrated Guest Experience
Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack. Unlock the digital experience for your guests on the mobile app or in-room tablet, while connecting your staff’s operations seamlessly.
Digital Content Management
Digital Content Management
Manage your hotel mobile app and in-room tablet content one one easy to use platform. Easily make real-time content updates to all devices, manage food and beverage menus, update digital compendium and property information, and more.
Digital Storefront
Digital Storefront
With our digital storefront on the hotel guest app and in-room tablet, you can sell a variety of products from your spa, art, decor, branded merchandise, and more. Staff can manage, track, and deliver guests' purchases while gathering valuable business data on product performance.
Guest Feedback
Guest Feedback
Track your guest satisfaction. Beyond the end of stay review, get service-by-service feedback from your guests and get a better idea of your guests’ satisfaction. Collect valuable data on what keeps guests coming back with customizable, digital comment cards.
Device Management
Device Management
Ensure your devices stay accounted for and in top shape. Automate software installations, upgrades, and provide your staff with information on the status of their devices without disturbing your guests.
Reporting & Analysis
Reporting & Analysis
Using the data that's recorded through the platform and made available in a customizable dashboard, you can maximize efficiency, make better business decisions, and deliver an exceptional guest experience.
Digital Concierge
Digital Concierge
Our digital concierge dashboard integrates with the concierge organizer to bring hoteliers a full suite of tools to deliver an exceptional guest experience. Save and access guest profiles, track requests, create custom itineraries, and more.
GEMS Configuration
GEMS Configuration
We’ve simplified the process and unified the tools it takes all under one dashboard in GEMS.
API Available for Existing Apps
API Available for Existing Apps
Get the guest experience features you want on the app you have, powered by our platform API. Hotels can remain competitive in today’s digital age without needing to start at the beginning. Like a blank canvas, we can provide the color you need to elevate your digital guest experience offerings.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Fully Native Mobile Apps
Hotel Guest Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.
Smart-Room Tablets
In-Room Hotel Tablets
Our in-room hotel tablets give your guests unparalleled access to services and amenities without leaving the comfort of their room. Guests can access hotel and local information, request services, book reservations with popular amenities, explore digital menus, order food and beverages, and more. With our in-room hotel tablet, you can replace the printed compendiums and alarm clocks of the past with 24/7, on-demand digital access to the information modern travelers expect.
INTELITY Reviews Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, INTELITY Guest Experience Management System (GEMS) is the #12 most trending product in the Staff Collaboration Tools category (out of 56) and the #544 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreINTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
INTELITY Pricing
Pricing Available By Request
INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
"INTELITY’s technology easily integrates with our other tech partners and offers the broadest range of features on the market."
John Dinius
General Manager @
Sycuan Casino Resort
"In our ‘always on’ business, it is really important that our technology provides a frictionless connection between guest and staff, which is why we chose to implement the INTELITY platform."
Amanda Silacci
Guest Service Manager @
Black Oak Casino Resort
"Placing the right offer in front of the right guest at the perfect moment is extremely important to our marketing team. The INTELITY platform gives us the ability to target our promotions based on guest preferences, rate codes, and more."
Daniella Gallego
Director of Marketing @
Dream Hollywood
"At YOTEL it is important to us to make the customer journey as seamless as possible...It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties."
Hubert Viriot
CEO @
YOTEL San Francisco
"INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials."
Micarl Hill
SVP of Brand Development @
Forbes Travel Guide
Featured Customers
More Products by INTELITY
Hotelier Rating
Hoteliers say
Hoteliers like how Intelity integrates seamlessly with other systems, enhancing guest experiences through in-room tablets and mobile apps. Features like GEMS for backend operations, mobile check-in, and AI functionality help automate and personalize interactions, which can increase guest satisfaction and drive additional revenue. However, users mention some areas for improvement including the need for better tablet durability and more user-friendly GEMS interface.
AI-generated from the text of customer reviews
Looking for specific info?
9
Excellent System Integration and Digital Enablement for guests
CIO from 500+ room Casino in Las Vegas (United States of America)
Verified
3.1026067231862 years ago
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
United States of America
United States of America
CIO
X-Large Hotel
10
Exceptional Service
Applications Administrator from 200 to 499 room Resort in Ocala (United States of America)
Verified
3.1108259013314 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
United States of America
United States of America
Applications Administrator
X-Large Hotel
10
The Most Patient Team !
General Manager from 75-99 room Boutique in Toronto (Canada)
Verified
3.1190450794726 years ago
Janice White and her team have been very amazingly patient.
Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least.
Whenever we had to time to work on issues, the team was always there and ready for us.
Canada
Canada
General Manager
Large Hotel
10
Patience and Attention to Details
Director of Operations from 75-99 room Boutique in Toronto (Canada)
Verified
3.1190450795288 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have
- Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Canada
Canada
Director of Operations
Large Hotel
10
Effortlessly
Group Rooms Operations Manager from 25-49 room Boutique in Empangeni (South Africa)
Verified
3.1245245316403 years ago
User friendly for both guest and staff. The product is easy to use. Guest enjoy being able to check-in online, use their mobile key to gain access to their rooms.
South Africa
South Africa
Group Rooms Operations Manager
Medium Hotel
10
Great mobile solution to assist in improving guest experience.
Senior IT Director from 200 to 499 room Bed & Breakfast & Inn in Horseshoe Bay (United States of America)
Verified
3.1272642577223 years ago
Being able to integrate multiple systems and creating a seamless mobile app for our guest. Having one mobile application and not requiring our guest and members to download multiple apps.
United States of America
United States of America
Senior IT Director
X-Large Hotel
10
Extremely Helpful During Reopening Process
Director of Front Office from 200 to 499 room Bed & Breakfast & Inn in New York City (United States of America)
Verified
3.1272642577783 years ago
Extremely responsive and attentive during our reopening process after covid, which also coincided with a necessary system upgrade as we have used them since we opened the hotel 5 years ago. Their team flew out and heard our needs and implemented them into the new systems.
United States of America
United States of America
Director of Front Office
X-Large Hotel
10
Great product and support
Miantenance manager from 100 to 199 room in London (United Kingdom)
Verified
3.1272642578326 years ago
- The in room tablet gives a great and seamless guest experience
- Gems is a vital tool for managing reactive jobs
United Kingdom
United Kingdom
Miantenance manager
Large Hotel
9
Excellent Tech Tools to provide great service
General Manager from 100 to 199 room Luxury Hotel in Charlottesville (United States of America)
Verified
3.1300039839144 years ago
- Intuitive GEMS system for team member management
- Keyless entry works great
- Tablet + Mobile option works well for pushing messages to guests
- Ability to cross-sell Resort experiences is fantastic
- Many options can be controlled and done through the tablet or mobile (key, ordering, service requests, messaging, etc).
United States of America
United States of America
General Manager
Large Hotel
8
New to Intelity
Guest Service Manager from 75-99 room Bed & Breakfast & Inn in Keswick (United States of America)
Verified
3.1574012442425 years ago
We love the tracking and reporting ability of GEMS for our staff. Guests are also using our mobile check in function frequently.
United States of America
United States of America
Guest Service Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Showing all answers to: "What does this product or service do well?"
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Intelity's Smart-room tablets give guests incredibly easy access to the proeprties services and amenities all while enjoying the comfort and privacy of their guest sutie. guests are able to request hotel or local info, services and treatments, or book reservation with popular attractions onsite or locally
Intelity provides a customizable solution for hotels that resonates with hotel operators and their guests. Working with them as a partner has been productive and we've enjoyed the collaboration between our teams.
Intelity delivers a great looking and reliable piece of hardware in their in-room tablets.
They've been able to execute a simple, yet elegant UI/UX to help guests easily navigate between hotel services and quality content - like music, podcasts, radio, and news --to ensure a great in-room experience. We're thrilled to offer iHeartRadio content to travels using Intelity products to improve their in-room experience.
Intelity's Solution with all the functions options works very well and their many integrations to all major PMS vendors make this a easy to use solution.
The mobile app solution offer all typical required functions around Guest Check-in and Check out fetatures-
Question:
What differentiates this product or service from the competition?
Answer:
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
Showing all answers to: "What differentiates this product or service from the competition?"
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
hundreds of integrative options with intelity means that hotels can feel confident that operations can be run efficiently through Intelity's applications.
more than just a smart room tablet, intelity has mobile key, checkin/out, guest messaging, and other intuitive options to ensure guest stay is as efficient as possible.
White label customization is sought after but hyper-personalization is hard to develop and maintain--Intelity has mastered this and provides an excellent solution that fits the needs of boutique properties, luxury hotels and resorts, and casinos.
Intelity has been a great partner and distribution platform for our content. They have a reliable product, great partner communication, and care deeply about delivering quality content that improves the guest experience.
All integration options
The In-app ID card validation
Many options to combine mobile app features with Kiosk self-check-in options
Their global sales and support team make this a very good option if you have a global presence.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
I always want to ensure that hoteliers are considering all their options when it comes to providing the best guest experience possible. Leveraging new intuitive features that Intelity offers are part of the everyday normalcy for guests accessing information on a digital scale.
As mobile check-in continues to be sought after by guests and a desirable way to improve operational efficiency at the front desk, make sure to ask Intelity about their ability to verify guests identity and age. Staying in compliance and knowing who your guests are before enabling them to skip the front desk is pivotal to trust, safety, and success.
Intelity team cares deeply about their products, services, and their partners. They are great communicators, deliver on their commitments, and make the in-room experience feel seamless and intuitive to the hotel guest.
A very good flexible Solution with a lot of and add-ons and customized options if you are looking at vendors that can provide Kiosk Check-in/Check-Out features. They also provide mobile apps that have options for Mobile Check-in/Check-Out with option to handle mobile keys and ID verifications.
Recommended by
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@
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@
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News
INTELITY
1 year ago
INTELITY Announces Steve Proctor as CEO to Lead Turnaround and Modernization of Hospitality Tech Platform
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1 year ago
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1 year ago
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INTELITY Announces its Award-Winning Hospitality Technology Platform is Now Mobile Responsive
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Support
Verified Support
INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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