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INTELITY Guest Experience Management System (GEMS)
4.7 (31 REVIEWS)
HT Score
24 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
INTELITY Guest Experience Management System (GEMS)
Ranked 10 (out of 61) in Staff Collaboration Tools
Streamline day-to-day operations and elevate the guest experience with staff collaboration tools.
91% recommended by 79 hotels
More than 50% of INTELITY’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of INTELITY’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Intelity integrates seamlessly with other systems, enhancing guest experiences through in-room tablets and mobile apps. Features like GEMS for backend operations, mobile check-in, and AI functionality help automate and personalize interactions, which can increase guest satisfaction and drive additional revenue. However, users mention some areas for improvement including the need for better tablet durability and more user-friendly GEMS interface.
What Types of Hotels INTELITY is Popular For
Size
2 | X-Small (1-9 room)
12 | Small (10-49 room)
20 | Mid-Sized (50-99 room)
49 | Large (100-499 room)
11 | X-Large (500+ room)
Country
71 | United States
5 | Canada
4 | United Kingdom
2 | Mexico
2 | Spain
2 | Australia
1 | Brazil
1 | Maldives
1 | Vietnam
1 | Kuwait
1 | South Africa
1 | Greece
1 | United Arab Emirates
Type
60 | Boutique Hotels
60 | Luxury Hotels
58 | Resorts
30 | Bed & Breakfast & Inns
23 | Airport/Conference Hotels
20 | Branded Hotels
20 | City Center Hotels
14 | Casinos
11 | Limited Service & Budget Hotels
9 | Extended Stay & Serviced Apartments
9 | RV Parks & Campgrounds
1 | Hostels
1 | Vacation Rentals & Villas
Region
78 | North America
7 | Europe
2 | Asia Pacific
2 | Oceania
2 | Middle East
1 | South America
1 | Africa
Category
62 | In-Room Hotel Tablets
59 | Hotel Guest Apps
40 | Hotel Keyless Entry Systems
31 | Staff Collaboration Tools
23 | Guest Messaging Software
20 | Contactless Check-in
2 | Hospitality TV
Didn’t find what you were looking for?
What is INTELITY?
Founded in 2013 | Headquarters in California (United States) | 65 employees
INTELITY Guest Experience Management System (GEMS) is a comprehensive operations platform designed for the hospitality industry. It centralizes hotel operations, enabling staff to deliver seamless, efficient, and personalized guest services across all touchpoints. GEMS integrates with existing systems, allowing hoteliers to enhance guest experiences through features such as service request management, digital content updates, and guest messaging. By automating and personalizing interactions, GEMS improves communication, reduces resolution times, and boosts guest satisfaction, all while providing valuable insights and analytics for operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of INTELITY products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
INTELITY Reviews Analyzed: 31
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
INTELITY Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by INTELITY
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
INTELITY's Provided Description:
"## Centralize Operations. Elevate Service. Delight Guests. INTELITY GEMS® is the ultimate command center for hotel operations, giving staff the tools they need to deliver seamless, efficient, and personalized guest service across every touchpoint. From service requests to content updates and internal workflows, GEMS puts complete control in the hands of your team—no matter the size or complexity of your property. --- ## Why Hoteliers Choose INTELITY GEMS INTELITY GEMS simplifies day-to-day operations and supercharges service delivery, all from a single platform. Key benefits include: - Unified visibility into guest requests, tickets, and workflows - Faster resolution times and higher guest satisfaction - Automated task assignments and real-time staff alerts - Streamlined communication between departments - Centralized updates for in-room content, menus, and promotions - Deep operational insights to drive efficiency and growth --- ## Robust Features to Power Operational Excellence GEMS is packed with smart tools designed to optimize hotel performance, increase staff productivity, and elevate the guest experience: - **Service Request Management** – Track and fulfill all guest requests from one centralized dashboard - **Work Order & Maintenance Management** – Assign and monitor engineering tasks to reduce downtime and backlogs - **Digital Content Management** – Instantly update in-room tablet content, compendiums, menus, and promotions - **Guest Messaging Integration** – Respond to guest messages in real-time and automate key communications - **Mobile Device Oversight** – Remotely manage in-room tablets and mobile app content from anywhere - **Analytics & Reporting** – View real-time metrics and staff performance dashboards to guide continuous improvement Whether it’s front-of-house or back-of-house, GEMS helps your team stay connected, responsive, and efficient. --- ## Designed for Integration & Customization GEMS is engineered for seamless integration into your existing tech stack and tailored to match your brand's needs: - Plug-and-play compatibility with 100+ PMS, POS, room controls, and service systems - Configurable workflows, alerts, and staff permissions - Full support for multi-property environments - Branding customization for internal and guest-facing components - Cloud-based, mobile-friendly access for staff on the move This flexibility allows teams to work smarter, not harder—without disrupting current systems or processes. ## Proven Results for Hotel Teams and Guests Properties that implement INTELITY GEMS report: - Significant reduction in guest service request resolution times - Fewer miscommunications and dropped tasks between departments - Faster onboarding and ramp-up time for new staff - Increased guest satisfaction and stronger reviews - Measurable improvements in operational efficiency and cost control"
FAQs
INTELITY Guest Experience Management System (GEMS) Alternatives
Not sure if INTELITY is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
A Fully Integrated Guest Experience
A Fully Integrated Guest Experience
Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack. Unlock the digital experience for your guests on the mobile app or in-room tablet, while connecting your staff’s operations seamlessly.
Digital Content Management
Digital Content Management
Manage your hotel mobile app and in-room tablet content one one easy to use platform. Easily make real-time content updates to all devices, manage food and beverage menus, update digital compendium and property information, and more.
Digital Storefront
Digital Storefront
With our digital storefront on the hotel guest app and in-room tablet, you can sell a variety of products from your spa, art, decor, branded merchandise, and more. Staff can manage, track, and deliver guests' purchases while gathering valuable business data on product performance.
Guest Feedback
Guest Feedback
Track your guest satisfaction. Beyond the end of stay review, get service-by-service feedback from your guests and get a better idea of your guests’ satisfaction. Collect valuable data on what keeps guests coming back with customizable, digital comment cards.
Device Management
Device Management
Ensure your devices stay accounted for and in top shape. Automate software installations, upgrades, and provide your staff with information on the status of their devices without disturbing your guests.
Reporting & Analysis
Reporting & Analysis
Using the data that's recorded through the platform and made available in a customizable dashboard, you can maximize efficiency, make better business decisions, and deliver an exceptional guest experience.
Digital Concierge
Digital Concierge
Our digital concierge dashboard integrates with the concierge organizer to bring hoteliers a full suite of tools to deliver an exceptional guest experience. Save and access guest profiles, track requests, create custom itineraries, and more.
GEMS Configuration
GEMS Configuration
We’ve simplified the process and unified the tools it takes all under one dashboard in GEMS.
API Available for Existing Apps
API Available for Existing Apps
Get the guest experience features you want on the app you have, powered by our platform API. Hotels can remain competitive in today’s digital age without needing to start at the beginning. Like a blank canvas, we can provide the color you need to elevate your digital guest experience offerings.
Guest Messaging & Engagement
Guest Messaging & Engagement
Connect with your guests in real-time through in-app messages via a single interface. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their room’s tablet. • Provides guests with updates • Automate arrival messages • Make personalized offers
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Fully Native Mobile Apps
Hotel Guest Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.
Smart-Room Tablets
In-Room Hotel Tablets
Our in-room hotel tablets give your guests unparalleled access to services and amenities without leaving the comfort of their room. Guests can access hotel and local information, request services, book reservations with popular amenities, explore digital menus, order food and beverages, and more. With our in-room hotel tablet, you can replace the printed compendiums and alarm clocks of the past with 24/7, on-demand digital access to the information modern travelers expect.
Q1 '26 Staff Collaboration Tools Survey Insights
Is INTELITY a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 17
Mid-sized
95%
(372)
Medium hotels say that hotelkit's Staff Collaboration Tools effectively optimize inter-department communication, streamline task management, and enhance transparency, according to verified HotelTechReport reviews. Medium hotel operations benefit from hotelkit's ease of use, real-time collaboration features, and integrated maintenance tools.
Mid-sized
95%
(372)
#1
of 17
Medium hotels say that hotelkit's Staff Collaboration Tools effectively optimize inter-department communication, streamline task management, and enhance transparency, according to verified HotelTechReport reviews. Medium hotel operations benefit from hotelkit's ease of use, real-time collaboration features, and integrated maintenance tools.
Rank
Hotel type
Popular alternatives
#1
of 15
Luxury Hotels
93%
(249)
Luxury hotels say that Actabl's Staff Collaboration Tool enhances operational coordination and improves team productivity, as highlighted in verified HotelTechReport reviews. The tool's user-friendly design, robust reporting capabilities, and real-time task tracking are especially valued by Luxury properties seeking seamless communication and efficient management.
#1
of 11
Airport/Conference Hotels
94%
(157)
Conference hotels say that hotelkit's Staff Collaboration Tool ranks highly in Conference due to its efficiency in streamlining internal communication, task management, and interdepartmental coordination, as highlighted in verified HotelTechReport reviews. It features real-time updates, user-friendly interfaces, and digital checklists, which are crucial for improved time management and workflow.
#1
of 13
Bed & Breakfast & Inns
93%
(133)
Bed-N-Breakfast hotels say that Actabl's Staff Collaboration Tools, according to verified HotelTechReport reviews, streamline inter-department communication and efficiently manage tasks. Key strengths include real-time updates, easy task tracking, and reduced reliance on multiple applications, enhancing operational efficiency.
Luxury Hotels
93%
(249)
#1
of 15
Luxury hotels say that Actabl's Staff Collaboration Tool enhances operational coordination and improves team productivity, as highlighted in verified HotelTechReport reviews. The tool's user-friendly design, robust reporting capabilities, and real-time task tracking are especially valued by Luxury properties seeking seamless communication and efficient management.
Airport/Conference Hotels
94%
(157)
#1
of 11
Conference hotels say that hotelkit's Staff Collaboration Tool ranks highly in Conference due to its efficiency in streamlining internal communication, task management, and interdepartmental coordination, as highlighted in verified HotelTechReport reviews. It features real-time updates, user-friendly interfaces, and digital checklists, which are crucial for improved time management and workflow.
Bed & Breakfast & Inns
93%
(133)
#1
of 13
Bed-N-Breakfast hotels say that Actabl's Staff Collaboration Tools, according to verified HotelTechReport reviews, streamline inter-department communication and efficiently manage tasks. Key strengths include real-time updates, easy task tracking, and reduced reliance on multiple applications, enhancing operational efficiency.
Rank
Region
Popular alternatives
#1
of 9
Europe
95%
(531)
Europe hotels say that hotelkit's Staff Collaboration Tool ranks highly due to simplified communication across departments, efficient task management, and centralized access to information, ensuring seamless operations. These features are highlighted in verified HotelTechReport reviews, emphasizing their importance to improving European hotel operations.
#1
of 13
North America
92%
(320)
Na hotels say that Actabl's Staff Collaboration Tool ranks highly based on verified HotelTechReport reviews. Na establishments appreciate its ease of use, streamlined inter-department communication, and the ability to efficiently manage guest requests. These features enhance operational efficiency and staff coordination.
Europe
95%
(531)
#1
of 9
Europe hotels say that hotelkit's Staff Collaboration Tool ranks highly due to simplified communication across departments, efficient task management, and centralized access to information, ensuring seamless operations. These features are highlighted in verified HotelTechReport reviews, emphasizing their importance to improving European hotel operations.
North America
92%
(320)
#1
of 13
Na hotels say that Actabl's Staff Collaboration Tool ranks highly based on verified HotelTechReport reviews. Na establishments appreciate its ease of use, streamlined inter-department communication, and the ability to efficiently manage guest requests. These features enhance operational efficiency and staff coordination.
Rank
Country
Popular alternatives
#1
of 12
United States
92%
(279)
Us hotels say that Actabl's Staff Collaboration Tools, from verified HotelTechReport reviews, excel in enhancing interdepartmental communication and streamlining guest interactions. Many cite ease of use and efficient task management as key benefits enhancing operational efficiency across Us properties.
United States
92%
(279)
#1
of 12
Us hotels say that Actabl's Staff Collaboration Tools, from verified HotelTechReport reviews, excel in enhancing interdepartmental communication and streamlining guest interactions. Many cite ease of use and efficient task management as key benefits enhancing operational efficiency across Us properties.
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INTELITY Reviews Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, INTELITY Guest Experience Management System (GEMS) is the #31 most trending product in the Staff Collaboration Tools category (out of 61) and the #1220 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreINTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
INTELITY Pricing
Pricing Available By Request
INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare INTELITY to Top Alternatives
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Hotelier Rating
Looking for specific info?
9
Excellent System Integration and Digital Enablement for guests
CIO from 500+ room Casino in Las Vegas (United States)
Verified
4 years ago
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
United States
United States
CIO
X-Large Hotel
10
Exceptional Service
Applications Administrator from 200 to 499 room Boutique in Ocala (United States)
Verified
4 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
United States
United States
Applications Administrator
Large Hotel
10
The Most Patient Team !
General Manager from 75-99 room Boutique in Toronto (Canada)
Verified
4 years ago
Janice White and her team have been very amazingly patient.
Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least.
Whenever we had to time to work on issues, the team was always there and ready for us.
Canada
Canada
General Manager
Mid-Sized Hotel
10
Patience and Attention to Details
Director of Operations from 75-99 room Boutique in Toronto (Canada)
Verified
4 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have
- Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Canada
Canada
Director of Operations
Mid-Sized Hotel
10
Effortlessly
Group Rooms Operations Manager from 25-49 room Boutique in Empangeni (South Africa)
Verified
4 years ago
User friendly for both guest and staff. The product is easy to use. Guest enjoy being able to check-in online, use their mobile key to gain access to their rooms.
South Africa
South Africa
Group Rooms Operations Manager
Small Hotel
10
Great mobile solution to assist in improving guest experience.
Senior IT Director from 500+ room Bed & Breakfast & Inn in Horseshoe Bay (United States)
Verified
4 years ago
Being able to integrate multiple systems and creating a seamless mobile app for our guest. Having one mobile application and not requiring our guest and members to download multiple apps.
United States
United States
Senior IT Director
X-Large Hotel
10
Extremely Helpful During Reopening Process
Director of Front Office from Bed & Breakfast & Inn in New York City (United States)
Verified
4 years ago
Extremely responsive and attentive during our reopening process after covid, which also coincided with a necessary system upgrade as we have used them since we opened the hotel 5 years ago. Their team flew out and heard our needs and implemented them into the new systems.
United States
United States
Director of Front Office
10
Great product and support
Miantenance manager from 100 to 199 room in London (United Kingdom)
Verified
4 years ago
- The in room tablet gives a great and seamless guest experience
- Gems is a vital tool for managing reactive jobs
United Kingdom
United Kingdom
Miantenance manager
Large Hotel
9
Excellent Tech Tools to provide great service
General Manager from 100 to 199 room Bed & Breakfast & Inn in Charlottesville (United States)
Verified
4 years ago
- Intuitive GEMS system for team member management
- Keyless entry works great
- Tablet + Mobile option works well for pushing messages to guests
- Ability to cross-sell Resort experiences is fantastic
- Many options can be controlled and done through the tablet or mobile (key, ordering, service requests, messaging, etc).
United States
United States
General Manager
Large Hotel
8
New to Intelity
Guest Service Manager from 75-99 room Bed & Breakfast & Inn in Keswick (United States)
Verified
5 years ago
We love the tracking and reporting ability of GEMS for our staff. Guests are also using our mobile check in function frequently.
United States
United States
Guest Service Manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Showing all answers to: "What does this product or service do well?"
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Intelity is a reference in the Hospitality Tech scene and with their innovative solution are powering contact-less operations for many hotels worldwide.
Intelity and Oracle Hospitality have a long standing relationship.
Question:
What differentiates this product or service from the competition?
Answer:
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
Showing all answers to: "What differentiates this product or service from the competition?"
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
Intelity offers a very comprehensive suite of solution that goes from staff enablement to digital guest experience for travelers. The Intelity Team is always laser focused in bringing new improvements to the market.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
If you do your homework when looking for a contactless, keyless and Staff Collaboration suite of products should not be a surprise if Intelity pops in your list as top reference.
Oracle Hospitality and Intelity have a long standing relationship and great connectivity to enable the New Next at your hotel.
Recommended by
Sal Capizzi
Director of Marketing
@
Book4Time
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Sal Capizzi
Director of Marketing
@
Book4Time
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
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Support
Verified Support
INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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