HelloShift (Staff)

4.6 (182 REVIEWS)

HTR Score icon
HT Score  
38 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HelloShift (Staff)

4.6 (182 REVIEWS)

Ranked 7 (out of 52) in Staff Collaboration Tools

Digitize your hotel with Staff Collaboration, Guest Messaging, Contactless Checkin, and Housekeeping in one app.

Ratings Summary

4.6
Excellent
182 reviews
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HelloShift (Staff) is the #14 most trending product in the Staff Collaboration Tools category (out of 52) and the #773 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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38 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HelloShift (Staff)
Founded in 2014 | Headquarters in San Francisco (United States) | 3 employees
Digitize your hotel to meet the new normal. HelloShift Staff Collaboration is a fan favorite with a simple integrated interface that feels like social media with notes, DMs, tasks, lost & found, readings, preventive maintenance, inventory, sales CRM, calendars, a wiki, and more! Because digital hotels are more than Staff, HelloShift also offers Housekeeping and Guest Messaging. WebChat is included with all subscriptions.

Capabilities

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HelloShift doesn’t have any benefits or use cases available

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Pricing

Pricing Available By Request

HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Compare HelloShift to Top Alternatives

hotelkit Collaboration
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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.

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Popularity by Segment

Size

114 | Large (75-199 room)

29 | Medium (25-74 room)

25 | X-Large (200+ room)

2 | Small (10-24 room)

Type

73 | Branded Hotels

61 | Boutiques

46 | Bed & Breakfast & Inns

25 | Luxury Hotels

22 | Resorts

17 | Motels

10 | City Center Hotels

10 | Vacation Rentals & Villas

9 | Limited Service & Budget Hotels

8 | Extended Stay & Serviced Apartments

7 | Airport/Conference Hotels

5 | Hostels

1 | RV Parks & Campgrounds

Region

202 | North America

4 | Oceania

3 | Central America

2 | Europe

1 | Africa

Category

182 | Staff Collaboration Tools

120 | Guest Messaging Software

59 | Hotel Chatbots

21 | Housekeeping Software

182

Reviews

2

Expert Recommendations

Hotelier Rating

Excellent
171
Very Good
21
Average
14
Poor
7
Terrible
0

By Product

  • Staff Collaboration Tools
    Staff Collaboration Tools
  • Guest Messaging Software
    Guest Messaging Software
  • Hotel Chatbots
    Hotel Chatbots
  • Housekeeping Software
    Housekeeping Software
  • Contactless Check-in
    Contactless Check-in

Property Size

  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Oceania
    Oceania
  • Central America
    Central America
  • Africa
    Africa
10

Amazing Product

Group Sales & Service Manager from 100 to 199 room Resort in Folly Beach (United States of America)

Verified
2 years ago
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily which increases the communication levels with staff and customers!
10

Brilliant tool

Front Desk from 100 to 199 room Boutique in Phippsburg (United States of America)

Verified
2 years ago
This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day workings.
7

It's very user friendly

from 100 to 199 room Resort in Folly Beach (United States of America)

Verified
2 years ago
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
10

Easy communication amongst employees/guests

from 25-49 room in Coeur d'Alene (United States of America)

Verified
2 years ago
I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.
10

Great Service For Hotel Staff

General Manager from 50-74 room Bed & Breakfast & Inn in Tucson (United States of America)

Verified
2 years ago
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
10

Extremely efficient!

Supervisor from 100 to 199 room Boutique in Bakersfield (United States of America)

Verified
2 years ago
- Being able to reach guests directly and quickly! - That is integrates with our OS nicely! - Automatically stored info!
10

Easy to navigate and be Efficient

from 50-74 room Bed & Breakfast & Inn in Daytona Beach (United States of America)

Verified
2 years ago
Hello shift is very simple and straightforward it’s easy to navigate due to the simple layout. I never experience any issues it’s a great tool to keep us updated as a team.
4

It is an ok system

Manager from 25-49 room Boutique in Williams (United States of America)

Verified
2 years ago
Ability to communicate with guest fast and effectively. I like the ability to put task in for my staff and they can see it and take care of the issues with out having to talk face to face.
9

Easy to use and pretty dependable for all departments!

General Manager from 100 to 199 room Branded Hotel in Irvine (United States of America)

Verified
2 years ago
Ease of set up and if you have a dependable wifi network, it works great. Also, being able to use on phones is great because with youth, they love to use their phones :)
10

Love it

from 100 to 199 room Boutique in Chico (United States of America)

Verified
2 years ago
- Great cross-shift communicator - private messages and tasks very useful - app well designed - Very user friendly and a lot of the tools help out, even if not used every single day. -I love the reviews being posted on there!
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Support

Verified Support

HelloShift has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

93%

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