Ranked 4 (out of 49) in Staff Collaboration Tools
Staff Collaboration Tools
Digitize your hotel with Staff Collaboration, Guest Messaging, Contactless Checkin, and Housekeeping...
Ranked #4 out of 49 in Staff Collaboration Tools
HelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreDigitize your hotel to meet the new normal. HelloShift Staff Collaboration is a fan favorite with a simple integrated interface that feels like social media with notes, DMs, tasks, lost & found, readings, preventive maintenance, inventory, sales CRM, calendars, a wiki, and more! Because digital hotels are more than Staff, HelloShift also offers Housekeeping and Guest Messaging. WebChat is included...
Face the new era of contactless hospitality and staffing shortages with confidence. Digitize your hotel with Staff Collaboration, Guest Messaging, Contactless C...
92% recommend
Guest Services Supervisor
This is a very convenient way to communicate with guests! It also helps guests communicate with the guest services team as well.
Front Desk Agent
Helps me communicating with other departments, and helps me being aware of problems to encounter on my shift.
General Manager
Integration with property management system. Especially opera. It would help not have to load all the phone numbers.
Front desk
The lay out is a bit basic and the colors can be a choice for each individual staff
DOS
The phone app is definitely dated and needs an updated. Also, the "leads" function needs to be updated, cannot see the lead in the email notification or the app. and only way to see the leads in the website is to click "...
What does this product or service do well?
HelloShift does a really good job keeping everything together in threads. A single user, or team, has a feed where they can see assigned tasks or related "posts". Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicat...
by CASEY WARD (CLOUDBEDS) on December 09, 2021
See more answers (1)What differentiates this product or service from the competition?
The user experience is what differentiates HelloShift from the competition. If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system. For example, " @housekeeping room #102 needs more towels ".
by CASEY WARD (CLOUDBEDS) on December 09, 2021
See more answers (1)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
by CASEY WARD (CLOUDBEDS) on December 09, 2021
See more answers (1)Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.
Improve guest satisfaction by streamlining guest and staff service requests through real-time communication
This vendor is 81% below the category average..
This vendor has fewer recent reviews than average compared to other top Staff Collaboration Tools providers. It is advised that you ask for recent references before proceeding.
August 20, 2021
Group Sales & Service Manager from Resorts in Folly Beach (United States of America)
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily ...
This is a long shot but I believe it would be so cool to have like a tracker when you are requesting additional items (towels, soaps, rollaway bed, etc). The tracker could have request received, in the wo...
August 18, 2021
Front Desk from Resorts in Phippsburg (United States of America)
This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day ...
Maybe if you could integrate a way to order services or food directly through the app. To make booking appt and reservations easier for guests.
August 17, 2021
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
I think it's easy to use. I don't see any problems with it as of yet. It is easy to log into and out of .
August 15, 2021
General Manager from Motels in Tucson (United States of America)
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
I think the only thing missing is an option to delete posts that were made by mistake or are not correct. If not for everyone at least for admin. I also think completed tasks should disappear or be archiv...
August 15, 2021
I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.
The search bar section doesn't find key words in the wiki, instead brings up old conversations with guests. A wiki search bar would be nice.
August 15, 2021
Supervisor from Boutiques in Bakersfield (United States of America)
- Being able to reach guests directly and quickly! - That is integrates with our OS nicely! - Automatically stored info!
The only improvement I would suggest would be more customization! I think being able to customize my personal account would be fun!
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self-explanatory , very convenient for what we use it for. I like how we can keep in contact with guests