Ranked 4 (out of 44) in Staff Collaboration Tools
Staff Collaboration Tools
Digitize your hotel with Staff Collaboration, Guest Messaging, WebChat, and Housekeeping in one app....
Ranked #4 out of 44 in Staff Collaboration Tools
Digitize your hotel to meet the new normal. HelloShift Staff Collaboration is a fan favorite with a simple integrated interface that feels like social media with notes, DMs, tasks, lost & found, readings, preventive maintenance, inventory, sales CRM, calendars, a wiki, and more! Because digital hotels are more than Staff, HelloShift also offers Housekeeping and Guest Messaging. WebChat is included...
Face the new era of contactless hospitality and staffing shortages with confidence. Digitize your hotel with Staff Collaboration, Guest Messaging, WebChat, Hous...
92% recommend
Operations Manager from Branded in San Jose (United States)
Prompt and supportive staff any given time. Quick to fix any concerns or issues. Always looking for ideas to improve their product and make it more user friendly. Receives criticism well.
Front Desk from Branded in Warrenton (United States)
It is a communication tool between the staff that I don't see every day. I am able to know what is going on even if I am not here
GM from in Irvine (United States)
Team members can communicate better and is being recorded so we can always go back and review a certain history of an event when needed.
What does this product or service do well?
HelloShift allows staff teams and guests to collaborate for all needed tasks and services in a user friendly and intuitive environment, ensuring that there is engagement and an actionable platform for complete follow through.
by Audrey MacRae (Maestro PMS) on March 16, 2021
What differentiates this product or service from the competition?
Some of the unique aspects are the openess for guests to use their preferred messaging platform to communicate with the property staff teams. There is also a cost efficient manner in the delivery of this tool that clients appear to be satisfied with.
by Audrey MacRae (Maestro PMS) on March 16, 2021
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Reputable organizations take pride in using HelloShift product suite, consideration of all industry leaders like HelloShift will provide information valuable to decision making in how each property group needs to fulfill guest expectations and make the right choice. A la carte approach to the Hello...
by Audrey MacRae (Maestro PMS) on March 16, 2021
HelloShift is the best thing that can happen to any hotel.
Guest interactions are inherently stressful - you never want a problem to turn into a negative review. HelloShift truly makes staff communication easier and takes away a lot of my stress. My team is a...
August 20, 2021
Group Sales & Service Manager from Resort in Folly Beach (United States)
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily ...
This is a long shot but I believe it would be so cool to have like a tracker when you are requesting additional items (towels, soaps, rollaway bed, etc). The tracker could have request received, in the wo...
August 18, 2021
Front Desk from Resort in Phippsburg (United States)
This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day ...
Maybe if you could integrate a way to order services or food directly through the app. To make booking appt and reservations easier for guests.
August 17, 2021
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
I think it's easy to use. I don't see any problems with it as of yet. It is easy to log into and out of .
August 15, 2021
General Manager from Motel in Tucson (United States)
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
I think the only thing missing is an option to delete posts that were made by mistake or are not correct. If not for everyone at least for admin. I also think completed tasks should disappear or be archiv...
August 15, 2021
I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.
The search bar section doesn't find key words in the wiki, instead brings up old conversations with guests. A wiki search bar would be nice.
August 15, 2021
Supervisor from Boutique in Bakersfield (United States)
- Being able to reach guests directly and quickly! - That is integrates with our OS nicely! - Automatically stored info!
The only improvement I would suggest would be more customization! I think being able to customize my personal account would be fun!
The Hotelier's Guide to Text and Chat: How to use modern messaging to increase guest satisfaction and direct bookings.
An innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Hotel software that makes it easy for every small property to succeed.
Screen Pilot
Guest Services Associate in San Francisco (United States)
HelloShift is user friendly and easy to maneuver around. I like the specific task bar for each department., especially messaging one person directly.