INTELITY Guest Experience Management System (GEMS) vs. Yammer:
Which Is Right for You?

The Decision

Choosing the right staff collaboration tool for your hotel hinges on understanding the differences between INTELITY GEMS and Yammer. While both platforms aim to enhance internal communication, they serve fundamentally different needs: one is a hotel-centric operations hub, and the other is a broad enterprise social network. Determining which aligns best with your hotel’s priorities depends on your operational complexity, guest experience focus, and internal communication goals.

INTELITY GEMS is a specialized platform designed exclusively for the hospitality industry, offering over 52 hotel-specific features and a strong emphasis on operational efficiency. Yammer, in contrast, is a general enterprise social network with no hotel-specific features, primarily suited for large organizations seeking internal connectivity. Do you need a hotel-specific system that directly impacts guest satisfaction, or a universal communication tool for your staff?

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Is INTELITY GEMS or Yammer Better for Hotels?

INTELITY GEMS and Yammer address different issues within hotel management. INTELITY GEMS is built to streamline hotel operations, from service requests to in-room content updates, with features tailored to hospitality workflows. Yammer’s strength lies in fostering internal communication among staff, especially in large organizations, through social networking that connects employees across roles and departments.

Where INTELITY GEMS excels is in providing a centralized platform that improves guest service and operational coordination, with high reviews and a strong focus on hospitality needs. Yammer, however, is more about creating a collaborative internal environment within large organizations, with limited hotel-specific functionality. Given your hotel’s operational and guest experience goals, which platform suits your needs better?

INTELITY GEMS vs Yammer: Which Should Your Hotel Choose?

If your hotel needs a comprehensive operations platform with guest-facing functionalities—such as mobile check-in, digital menus, and service request management—go with INTELITY GEMS. Its 25 reviews, all recent, highlight its ease of use (4.6/5), high support ratings (4.7/5), and extensive feature set (52 features), making it ideal for hotels aiming to improve service and operational efficiency.

If, however, your goal is to enhance internal staff communication, particularly among corporate teams or large hotel groups, Yammer offers a social network that promotes employee engagement. Yet, with only four reviews and a review score of 3/5, its limited hotel-specific capabilities and lower recent review volume make it less compelling for hoteliers. For hospitality-specific needs, INTELITY is the clear choice.

Is INTELITY GEMS or Yammer Easier to Use?

INTELITY GEMS consistently scores higher in ease of use at 4.6/5 compared to Yammer’s 2.63/5. Users praise INTELITY for its intuitive interface, quick onboarding (4.39/5), and mobile-friendly design, which facilitate staff adoption. Reviewers note that staff find the platform straightforward for managing guest requests and operational tasks.

Yammer’s interface is often criticized for feeling outdated and similar to Facebook, with a 2.63/5 rating. Users mention difficulties in navigating setup and a lack of engagement due to its social media-like environment. Edge: INTELITY GEMS.

Which Has Better Features: INTELITY GEMS or Yammer?

INTELITY GEMS offers an impressive suite of 52 hotel-specific features, including digital content management, mobile check-in, guest messaging, in-room controls, analytics dashboards, and integration with POS and PMS systems. Its features directly impact guest experience and operational workflows, making it a comprehensive tool for hotel management.

Yammer does not have any hotel-specific features; it functions as a social platform with basic communication capabilities. Its focus is on internal social networking rather than operational or guest-related features, and it lacks the depth of functionalities needed for hotel operations. Edge: INTELITY GEMS.

Which Has Better Customer Support: INTELITY GEMS or Yammer?

INTELITY GEMS garners support ratings of 4.7/5, with reviews praising its responsive, knowledgeable customer service and smooth onboarding process. Users often mention Charlie and other support staff as being prompt and helpful in troubleshooting and implementation.

Yammer’s support score is significantly lower at 2.63/5, with reviewers describing access difficulties and cumbersome setup, especially within the Accor network. Users feel they were left without clear processes to succeed with Yammer, which hampers staff adoption. Edge: INTELITY GEMS.

Which Has More Integrations: INTELITY GEMS or Yammer?

INTELITY boasts 56 verified partners, including integrations with major PMS, POS, and room control systems like Innspire, OpenHotel, and Hotello. This extensive ecosystem enables seamless operation within your existing hotel tech stack.

Yammer has no verified external integrations, as its focus is on internal social networking within Office 365 and Microsoft’s environment. While it may integrate with other Microsoft tools, its limited scope makes it less suitable for hotel-specific operational workflows. Edge: INTELITY GEMS.

Which Do Hoteliers Rate Higher: INTELITY GEMS or Yammer?

INTELITY GEMS receives an overall rating of 4.67/5 based on 25 reviews, with a strong NPS score of 9.36/10, and 94% of reviewers would recommend it. Hoteliers in the resort segment, in particular, rate it highly, with an average of 4.75/5.

Yammer scores 3/5 from four reviews, with only two reviews from hotel-related businesses. Its lower ratings reflect dissatisfaction with usability and limited hotel-specific value. For hotel-specific solutions, INTELITY is clearly favored.

How Much Do INTELITY GEMS and Yammer Cost?

Pricing details for INTELITY GEMS are not publicly disclosed, but it typically offers custom quotes based on property size and features needed. It does not operate on a freemium or subscription model that is publicly available.

Yammer does not list public pricing; it is available through Office 365 subscriptions, usually included in enterprise plans. Costs depend on the Office 365 package, and additional features or premium support incur extra charges. For hotel-specific solutions, budget transparency favors INTELITY’s custom approach.

What Type of Hotel Should Use INTELITY GEMS?

Hotels that should consider INTELITY GEMS:

• Properties aiming to enhance guest experiences via in-room tablets, mobile check-in, and digital content
• Hotels seeking operational efficiency through automation and real-time staff alerts
• Resorts and boutique hotels with complex workflows needing centralized management
• Hotels prioritizing integration with existing systems
• Properties wanting detailed analytics and guest feedback modules

Not ideal if:

• Your hotel is small with minimal operational complexity
• You prefer a simple, free internal communication tool
• You do not need guest-facing features or operational automation

What Type of Hotel Should Use Yammer?

Yammer fits best for:

• Large hotel groups or corporate offices needing internal communication across multiple locations
• Teams that rely heavily on Microsoft Office 365 and SharePoint
• Hotels with a sizable staff that benefit from social engagement and informal communication
• Properties where employee collaboration and information sharing are primary goals

Not ideal if:

• You need a hotel operations platform with guest-focused features
• Your staff prefers dedicated hotel management tools
• You seek seamless integration with specialized hotel systems, which Yammer lacks

The Bottom Line for Hotels

INTELITY GEMS is a holistic hotel operations platform that improves guest experiences and staff productivity through a rich feature set, high usability, and extensive integrations. Its focus on hospitality and recent, numerous reviews make it the superior choice for most hotels seeking an operational backbone.

Yammer is a general enterprise social network that excels in internal communication within large organizations but lacks hotel-specific features and integrations. For your hotel, especially if guest service and operational efficiency are priorities, INTELITY GEMS stands out as the better solution.

If your focus is on elevating guest interactions, streamlining operations, and relying on a proven hotel-centric platform, go with INTELITY GEMS. If your goal is fostering internal employee engagement in a large corporate environment, Yammer might fit—though its hotel-specific value is limited. For most hoteliers, INTELITY offers the clear, more impactful choice.