INTELITY Guest Experience Platform with Guest Messaging vs. Kipsu:
Which Is Right for You?

The Decision

Choosing between INTELITY Guest Messaging and Kipsu hinges on your hotel’s specific needs for guest communication. Both platforms aim to improve guest engagement, but they approach it differently: INTELITY offers a broad, integrated guest experience platform with messaging as a key component, while Kipsu focuses solely on real-time mobile messaging. Your decision should consider your hotel’s size, tech infrastructure, and desired guest interaction style.

INTELITY’s platform includes extensive features beyond messaging, aiming to create a connected guest experience, whereas Kipsu specializes in quick, guest-initiated conversations. Which aligns better with your hotel’s operational model and guest expectations?

Is INTELITY Guest Messaging or Kipsu Better for Hotels?

If your hotel needs a comprehensive guest experience platform that combines messaging with in-room controls, digital menus, and other guest services—along with a robust PMS integration—INTELITY is the stronger choice. Its extensive feature set (44 unique features) supports a seamless, branded guest journey that extends beyond messaging alone.

Conversely, if your primary focus is elevating guest communication via real-time text messaging, especially with a leaner, straightforward system, Kipsu excels. It has a smaller feature set (13 unique features) but offers a dedicated, highly-rated messaging service. Since Kipsu has 25 recent reviews and a higher overall review count, it provides more recent user insights. The key question: do you want a full guest experience platform or a focused messaging tool?

Which Is Easier to Use: INTELITY or Kipsu?

INTELITY scores slightly higher for ease of use with a 4.72/5 rating, reflecting its user-friendly interface and positive onboarding reviews. Users mention the platform’s versatility and straightforward navigation, although some note the setup process can be somewhat lengthy.

Kipsu, rated at 4.54/5, is also praised for simplicity, especially for tech-savvy staff, with reviews emphasizing quick adoption and intuitive communication. However, some users find its interface less polished and mention the PMS integration delays.

Edge: INTELITY.

Which Has Better Features: INTELITY or Kipsu?

INTELITY offers a broad set of 44 features, including in-room dining, digital menus, PMS integration, digital concierge, and multimedia options like Netflix and Hulu, which Kipsu does not provide. These allow your team to deliver a full-service experience beyond messaging.

Kipsu’s 13 features focus mainly on SMS, guest history, photo sharing, and social media integrations like WhatsApp and Facebook Messenger, making it ideal for guest engagement. Its feature count is smaller, but its specialized tools are well-loved by users.

Edge: INTELITY.

Which Has Better Customer Support: INTELITY or Kipsu?

INTELITY’s support scores are near perfect at 4.72/5, with reviews praising their proactive and thorough assistance, quick issue resolution, and dedicated account management. Users report a smooth onboarding process and ongoing support that helps maximize platform use.

Kipsu’s support rating is lower, at 3.5/5, with reviews indicating mixed experiences. Some mention responsiveness, but others note delays and difficulty with technical issues, especially PMS sync problems.

Edge: INTELITY.

Which Has More Integrations: INTELITY or Kipsu?

INTELITY boasts 56 verified partners, including key property management and hospitality systems like Oracle, WebRezPro, and OpenKey, offering a highly connected ecosystem. It also supports more extensive integrations, enabling your hotel to connect multiple systems within a unified platform.

Kipsu offers only 9 verified integrations, with notable partners like Quore and Bbot but fewer options overall. Its integrations are mainly focused on social media and messaging platforms, limiting connectivity with core PMS systems.

Edge: INTELITY.

Which Do Hoteliers Rate Higher: INTELITY or Kipsu?

INTELITY’s reviews are more recent, with zero in the last six months, but its overall rating is higher at 4.61/5, driven by 18 reviews and a 99% likelihood to recommend. Its users include a mix of resorts and city center hotels, mainly in North America and Europe.

Kipsu has 25 reviews, with a 4.3/5 rating, and recent feedback remains positive. Its users span independent hotels and resorts, especially in North America, with a slightly lower likelihood to recommend at 84%.

Overall, INTELITY’s higher and more recent ratings make it the more trusted choice.

How Much Do INTELITY and Kipsu Cost?

Both products do not publicly list pricing, but both are likely subscription-based with custom quotes. INTELITY, being a comprehensive platform, may have higher implementation and licensing costs, especially with its broad feature set.

Kipsu’s pricing is typically per property or per number of rooms, but due to the lack of clear public data, your hotel should request quotes based on your size and needs.

What Type of Hotel Should Use INTELITY?

• Hotels seeking a full-service platform that integrates guest messaging with in-room controls, digital signage, and property management.
• Resorts that want to offer personalized, multimedia guest experiences.
• Hotels that prioritize advanced automation, digital concierge, and branded interfaces.
• Branded hotels that need a scalable system with extensive integrations and multi-lingual support.
• Teams willing to invest in a comprehensive solution that supports multiple guest touchpoints.

Not ideal if you prefer a simple, standalone messaging system or have a smaller property with limited tech infrastructure.

What Type of Hotel Should Use Kipsu?

• Hotels that want a straightforward, highly-rated guest messaging tool focused on real-time texting.
• Properties looking to improve operational efficiency by quick, mobile communication.
• Hotels that value guest satisfaction through instant responses, especially pre-arrival and during stay.
• Hotels with limited budgets or smaller tech teams that do not need broad system integrations.
• Properties that want to use social media and messaging apps for guest engagement.

Not ideal if your hotel needs extensive automation, in-room digital services, or deep PMS integration.

Kipsu vs INTELITY: The Bottom Line for Hotels

INTELITY provides a broad, integrated guest experience platform that combines messaging with various guest services, ideal for hotels seeking a comprehensive digital ecosystem. Its extensive features, superior support, and numerous integrations make it suitable for larger or luxury properties aiming to create a seamless digital contact point.

Kipsu excels as a dedicated messaging tool designed to meet the expectations of modern, tech-savvy guests who prefer texting over calls. Its ease of use, guest satisfaction focus, and rapid deployment make it especially appealing for boutique hotels, independents, or properties prioritizing guest engagement.

If your hotel requires a full-spectrum guest experience solution, INTELITY is the clear choice. If your main goal is elevating guest communication with a simple, effective messaging platform, Kipsu is the better fit.

In conclusion, for hotels looking for the most recent user feedback, better reviews, and more extensive integrations, INTELITY stands out as the superior option. Its robust feature set and support infrastructure justify a potentially higher investment, especially if you aim for a truly connected guest experience. On the other hand, if your focus is on optimized, real-time guest communication without the need for a broader platform, Kipsu offers a straightforward, highly-rated solution.