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Ranked 12th (out of 36)
63 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 12th (out of 36)
63 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

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100%
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Ratings Summary
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1 reviews
63 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #12 out of 36 in Guest Messaging Software

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Customer support
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INTELITY Overview

Connect with your guests in real time with our Messaging solution. This portion of our platform directly connects operations teams and guests through SMS and in-app messaging services, like Facebook Messenger, by combining them into a single interface. When combined with our back-of-office platform, our Messaging solution can also be used to create tickets for guest requests. Read more Less

About Intelity View website

Founded in 2008 | Headquarters in Orlando (United States) | 88 employees

Other Product by Intelity

Integrates with

  • Guest Messaging Software
  • Mobile Apps/Developers
  • Guest Room Tablets
  • Service Delivery & Optimization
  • Property Management Systems
  • Point of Sale
  • Browse integrations (6 verified)

What Customers Love About INTELITY

100% recommend

- Intelity's great support - Providing guest experience through the APP & iPad - Increasing our Product Value

IT Manager from Boutique

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Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

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Recent Guest Messaging Software articles

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6 ways to make the most out of the INTELITY platform

by
Hotel Tech Report

The INTELITY platform is an extensive enterprise guest experience engagement and staff management platform for hotels, casinos, cruises, and luxury residential brands. It’s especially powerful for multi-property brands with complex operations. The platform empowers both guests and staff to manage the guest experience efficiently, accurately, and across devices. In recent “client wins,” tech-focused micro-luxury hotel brand YOTEL selected INTELITY’s as its “brand standard.” This is a testament to the strength of the INTELITY platform, as Yotel sets the bar high for providing a tech-enabled guest experience that relies on digital efficiency to keep a lid on room rates. YOTEL CEO Hubert Viriot elaborated further, highlighting the role technology plays in today’s finely-tuned and highly-optimized hotel: “At YOTEL, it is important to us to make the customer journey as seamless as possible, saving our guests and staff valuable time so that they can get on with what is important to them. It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties." Why did a company known for its “pioneering use of technology" in the hotel industry” choose INTELITY as it’s guest experience technology provider? Let’s answer this question by looking at the ways hotels make the most out of INTELITY’s multi-faceted guest engagement platform.     #1: Improve the guest experience by leveraging staff productivity tools Hotels must have a reliable, consistent process for managing tasks, such as housekeeping and maintenance, as well as handling incoming guest requests. Sticky notes and spreadsheets lead to confusion, double-work, and mishandled requests. One of the top ways that hotels benefit from INTELITY is by compiling back-of-the-house tasks into one single system. This unified dashboard provides a quick view into a task or request’s history, so everyone can see who’s responsible and what’s been done.   INTELITY’s staff management platform offers a cross-device dashboard that includes work order and task management, as well as real-time data analytics to monitor for bottlenecks. With this functionality available on both desktop and mobile, staff are untethered from the desktop and can roam freely as situations arise.   Do this: Work with each department head to create a new operations manual that defines new processes, and includes staff training. Also, set your benchmarks and assign accountability to meet (or exceed!) those targets.   #2: Empower guests with self-service to reduce wait times and boost satisfaction A full-featured mobile app centralizes a guest’s digital experience. It gives them a place to turn to for information and requests and it facilitates mobile check-in. According to mobile key provider OpenKey, the ability to skip the front desk reduces wait times and lobby traffic by 20%, which makes guests happier and frees up staff. This is why the brand chose INTELITY, elaborates YOTEL CEO Hubert Viriot:   “An app gives guests the ability to not only skip the front desk but have ready access to hotel services, facilities and information as and when they need it.” To make the most of the platform, put INTELITY’s capabilities in the hands of guests. A mobile and web app allows guests can focus on enjoying their time on-property and in-destination. Guests enjoy easy and convenient access to staff via mobile messaging, and staff are more readily available to assist via the back-end dashboard. Some hotels, such as boutique hotel brand Lifehouse’s Miami location have even gone as far as replacing in-room guest phones with its app that allows guests to communicate with staff via voice and messaging. Do this: To encourage usage, promote the app across all guest touchpoints: social media, on-property, and especially in pre-arrival emails. And then make the app relevant and useful to guests by keeping your mobile app’s content updated and ensure rapid response times for in-app communications.   #3: Use guest messaging to eliminate barriers between staff and guests Rather than forcing guests to visit the front desk, or call housekeeping, it’s all about simple, straightforward guest messaging. INTELITY guest messaging puts guest requests right in front of relevant staff so that problems can be solved and requests answered quickly.     To fully eliminate these barriers, guests communicate in real-time with staff via the messaging solution. This portion of the platform directly connects operations teams and guests through SMS, as well as in-app messaging services, like Facebook Messenger. Guests communicate on whichever channel they prefer, and then all these channels are combined into a single interface. All guest communications route to the appropriate channel on the INTELITY platform, connecting the guest-facing elements to the relevant staff dashboard. Streamlined guest communications boosts productivity and accuracy when handling incoming guest requests. No more missing a guest request, or dropping the ball on responding. All of this is cross-channel and cross-device. Do this: To make the best use of the messaging solution, combine it with the back-of-office platform, which creates tickets for guest requests. Reward staff for prompt responses and celebrate wins by praising exemplary interactions.  Lastly, make sure to receive opt-in prior to messaging guests.   #4: Digitize room service and concierge to increase non-room revenue Guest expectations around technology have evolved. The INTELITY platform offers three components of a tech-enabled in-room experience: voice, personal device support (guest mobile), and guest tablets. When combined, guests have full control over how they personalize their rooms: whether via tablet, voice, or analog dials, guests can adjust temperature, open blinds and interact with the TV. Tablets can also be additive as a concierge touchpoint, empowering guests to craft an in-destination experience that suits them. Tablets can be a value-add for boutique and luxury properties. It’s the details that make experiences in the higher-end categories stand out -- the ability to drop blinds or pick specific channels from the tablet makes it much simpler to engage with the room. A digitized room service menu also makes it much easier to order food and beverages. Guest can avoid a phone conversation and ensure accuracy of the order, all from the in-room tablet. At the Boston Harbor Hotel, 80-90% of guests use the in-room tablets, which led to 16.4% more in-room dining revenue, as well as a 90% drop in costs for providing in-room newspapers. Do this: Room casting, tablets, and voice technology need strong Wi-Fi, so be sure that your hotel’s infrastructure is capable and flexible to support peak demand.   #5: Give guests instant answers with voice technology -- and encourage more incremental spend Guests prefer engagement tools that don’t require making a call to the front desk. Voice-activated technology, such as Alexa and Google Assistant, have introduced a new interface for hotel rooms. Using voice technology, guests can access instant information about your hotel and the surrounding area, as well as control the lights and temperature. Voice can also be a “butler on a budget.” Brands like St. Regis, for example, use butler service as a luxury differentiator. As you give guests more control over their experience, voice can deliver more bespoke service, such as calling up a car from the valet, promoting upcoming events, and encouraging incremental spending through dining, spa, and activity reservations. With multilingual capability, voice assistants can also help international guests feel more comfortable with personalizing their own stay. For hotels with significant global business, this is a major value add to welcoming those guests. Do this: The technology is still relatively new, and each hotel has its own voice commands. Promote your voice assistant to guests, so they understand its capabilities and benefits.   #6: Update menus and other content quickly to eliminate poor service and reduce printing costs Running low on a few items in the kitchen? Need to adjust menu pricing and description to reflect an ingredient change? INTELITY’s content management solution means that availability across food and beverage operations can be updated on-the-fly. From a single dashboard, management can sync changes immediately across all channels: web app, in-room tablet, and mobile app. Instantly, there will be no more ordering out-of-stock menu items, preventing disappointment and awkward service moments. The beauty of this solution is that you don't need to reprint menus for each guestroom or proof-read many revisions of a printed menu. Typos can be fixed right away, and F&B staff can be more creative with specials and other promotions that would have required costly printed collateral updates. Do this: Review content across all customer touchpoints regularly. Even if it seems like nothing has changed, a regular review process (quarterly or monthly) may reveal new opportunities to market the hotel’s amenities better.   #7: Invest in digital keys to give guests flexibility and reduce frustration Upgrading your properties infrastructure to handle digital keys isn’t cheap. Yet many guests -- especially those loyal to the major brands -- are beginning to expect digital key locks. Combined with the mobile app, digital keys give guests more control and flexibility. The ability to access a room without a magstripe key means that hotels can offer remote check-in, so guests can skip the front desk. Digital keys also reduce the common frustration of having a magnetic key stop working after accidentally placing it near a credit card. When a guest returns to the front desk to reactivate a key, hotel staff must take the time to fix the issue -- and defuse a potential confrontation. It’s an unpleasant experience for everyone involved; integrating INTELITY’s digital key into the guest experience saves hotels money and gives guests the control they expect. On the operations side, there’s a predictive analytics upside to digital keys. Hotels can learn about guest behavior to better match staff resources to demand. Mobile check-ins and check-outs mean that housekeeping can reduce turnaround time, and close the gap between hotel systems that don’t communicate with each other in real-time. Do this: Train front desk to mention the digital key capability. Not all guests want to download an app for every hotel, so it takes intelligent on-property messaging to highlight this convenient feature.      #8: Get automated reports so you know what’s happening -- even if you’re not on property There's already plenty to do when it comes to running a hospitality business. Running reports and customizing Excel spreadsheets is not always the best use of time. With its platform focus, INTELITY provides a real-time pulse of the business. Set reports to run automatically and receive up-to-date information on your computer or mobile so you can act on that information, Whether you are on property or not. Do this: Share the reports with the right people. Set the right permissions to allow key staff leads to learn and improve operations based on these reports.

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What does the INTELITY merger mean for your hotel technology strategy?

by
Hotel Tech Report

If you’re like most hotel owners and managers you’re probably being pitched by dozens of technology vendors each week.  Some of these vendors are specialists that deliver a single service or functionality and others pitch a ‘bundled approach’ or ‘one-stop-shop’. Is it better to work with one vendor who does everything under the sun or multiple vendors who specialize?  This may seem like a unique question for hotel tech but it actually applies to almost every industry. At its core, bundling and unbundling depends on two things: technology and consumer preferences. “There are only two ways to make money in business: One is to bundle; the other is unbundle.” ~ Jim Barksdale Which is better, bundling or unbundling? The answer is…It depends.  Take the music industry for example: CDs were disrupted by MP3s when digital technology made it easier to distribute music via MP3 players and consumers preferred to buy only the songs they wanted vs. entire albums.  Fast forward just a few years after CDs were unbundled where today music has been rebundled into streaming services like Spotify and Pandora. Why? Blazing fast internet speeds and consumer demand for instant access to variety.   MP3 players unbundled music from CDs, but streaming services like Spotify rebundled it   Looking at the broader software industry, Microsoft and Apple have bundled the internet browser (Microsoft Explorer and Mac Safari) into their respective operating systems but most users still prefer specialist web browsers like Firefox and Chrome.  Google has created very good content tools in it’s Google Docs platform but spreadsheet experts still prefer Excel. Adobe has done a great job with it’s Creative Suite which bundles graphic design, sound production and video editing but filmmakers still prefer AVID Media Composer to create their Oscar masterpieces. So is it better to work with bundled hotel tech vendors or specialist vendors? The underlying technology of cloud computing has made it easier than ever for software companies to develop comprehensive hotel operations software platforms.  Working with a single vendor is much easier than managing multiple vendor relationships but you will likely have to sacrifice on one or more modules in the bundled suite. The underlying technology of open APIs and frictionless integrations have made it easier than ever to combine multiple specialist vendors into custom bundles but you’ll risk over-complicating the already complex business of running a hotel. To make an informed decision that’s right for your business, you’ll need to evaluate the specific needs of your properties, map out functionality requirements and build a bundle that suits your business needs with ideal components or modules.  If the modules of that custom bundle align with the product functionality of a bundled provider and you are getting good value - then working with one vendor may be the right strategy for your business. Ultimately a single vendor bundled approach will work for some hotel businesses and an unbundled approach will work better for others - expert opinions vary dramatically on the subject. Today we interview INTELITY CEO Robert Stevenson to get his take on whether hotels should buy bundles or piece together module architectures.  Prior to taking the helm at KEYPR and now CEO of INTELITY, Robert was most recently the Head of Content Strategy for Facebook’s Oculus VR division.  He brings unique insight and experiences to an industry that’s all too often falls victim to its own spin chamber. Robert’s experience at cutting edge tech companies like Facebook allow him to think outside the box when it comes to what is technically possible within hotels and he’s personally resided in hotel rooms for years at a time during professional assignments - so he deeply understands the pain points that guests face every day. Robert takes a strong stance on the value of bundled offerings and the benefits of leveraging a single vendor bundled approach.  He is so confident that he’s literally put his money where his mouth is. Robert initially became involved with the KEYPR business as an angel investor and loved the business so much that he decided to jump in.  He has since led the company through its merger with INTELITY that culminated in a $44M infusion of capital from LLR Partners to grow the combined business internationally. How does bundling help INTELITY add value for hotel clients? INTELITY is a global provider of the broadest hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive end-to-end solutions to manage guest experience and staff operations in a single platform.  This saves hoteliers a lot of pain in integrating systems that frequently don’t work well together or do not feel frictionless to the guest. In Summer 2018, INTELITY announced the addition of casting to the guest-facing portion of its platform. The company also recently announced a $44M financing raise, which will be used to expand the company’s presence in Europe, the UAE, and Asia Pacific, and add to the nearly 200,000 rooms our platform already supports.   INTELITY provides a user friendly and comprehensive bundle of hotel operations software modules How did you first get into technology? I've always been a computer and IT type of guy, working with new technologies throughout my career. While still young, I dove into computer tech and lightweight coding. Though I dabbled with mainframes, I had my first personal computer as a pre-teen and I, like many others from my generation, learned to code and experiment with hardware and hacking, through magazines, user groups, and peers. During my high school and early college years, I saved money to purchase computer components, boards, accessories, and of course computer games and software, which furthered my love for coding and building digital things.  Eventually, I turned this passion into a career. I started on the engineering and IT side of the world, blended with art and design, in areas of scientific visualization, VR, and video games. Over time, I moved into the business and production side of major tech platforms, managing cross-functionally, but always with an eye towards engineering results. In my career, I’ve launched more than a hundred tech-based products, including work on some major platforms, like the early Web when it was largely an academic creation at CERN and other universities (and not commercial), to several cloud-based content delivery systems, and more recently, Sony’s PlayStation platform and Oculus VR, Facebook’s $2Bn+ acquisition to tackle the next-generation of computing.  The teams and investments have grown from a few friends in a basement with just the cash in our pockets, to many, many hundreds of people with billions of dollars and whole market segments on the line. My move specifically into hospitality technology was spurred by an angel investment I made in KEYPR, and the then Chairman later asked me to join the company because of my background in business and platform technologies, and growing high-performance scalable teams. Excited by the prospects of the market, I signed up! How did you journey from broader technology into hotel software? I have always been interested in technology and several years ago I began investing in start-up companies, mainly focused on tech platforms, but also in the food & beverage segment. My initial investment in KEYPR (prior to the M&A that created the new INTELITY) was spurred in part, by a belief in the need for a technology lift in hospitality at the property level. I’ve been a frequent business traveler for over 20 years and have lived in hotels as a resident for more than five years, so I’ve grown to know the good and the bad of the travel and hotel industry from my personal exposure. I saw a need in the space and believed technology could fill a gap that was created by the hotel industry’s challenges and a lack of quality solutions. Coming from gaming & virtual reality, what was your first impression of the hotel software market? There are two categories that really stand out to me.  First, the technology stacks inside hotels are complex. There are often several layers of point-to-point software systems in place to match a wide variety of operational needs that exist at a property level. Second, sometimes these systems can be quite old, even “on-prem” non-cloud based systems. Communication protocols and the data being passed around can be highly varied.  It’s no wonder hoteliers resort to walkie-talkies and notepads to solve some of their needs. The end result though is that ride-share, cruise, airline, booking industries are fairly automated across mobile and backend platforms, but the hotel industry is behind the curve when it comes to technology. I had a high-level understanding of the fragmentation of the tech stack prior to my involvement in the industry, but moving into the industry and seeing it in action, was eye-opening.  Combining the tech stack into a single solution that works with a property’s PMS/HMS and POS systems is what we’ve built at INTELITY. The focus is to streamline the solution and keep costs well in check. By creating a completely flexible solution that can extend into other systems should they be needed, we also reduce friction for guests, which is a win/win/win. What makes 'hotel tech' different than just 'tech' in your opinion? There are of course many variations of hotel tech. One worth highlighting is the importance for hotel technologies to provide flexibility and also to adaptability to specific customer-level needs. The solution for hoteliers is, by its nature, very different from other industries that cater to an end user, in this case, the guest. The hotel industry is primarily driven across the intersection of the operational, sales, and guest experience needs of the hotel. Two hotels located right next door to each other can have very different requirements to satisfy this intersection, and thus you can’t force a one-size-fits-all solution on a property. Hotel technology needs to focus on the hotelier’s operational needs and build something that wraps around the way they think. At INTELITY, we’ve focused on creating a core solution that fits about 80% of a typical partner’s needs and can then be customized to fit the last 20% of the specifics at a property level, including integrations through INTELITY Connect. Do you think it's harder for hotel tech companies to raise capital relative to general tech companies? Yes, definitely, when raising at larger scales.  This is in part due to the slower adoption of technology in the industry. I have observed a lot of vendors put effort into getting brand logos and large amount of rooms, which sounds good in marketing, but they haven’t built a solid underlying business. Additionally, the complex sales cycle can be tricky for younger tech companies to master. These trends make it difficult for venture or private equity partners to engage within the typical kinds of parameters they can close on.  It’s much easier for them to justify waiting until they see clear results, essentially derisking opportunities. HITEC, and similar shows, are littered with the ghosts of tech vendors who were not able to survive long enough in the strong currents. What's the single biggest opportunity that hotels are missing today? The modernization period- especially for Millennials and Gen Z- is here. The hotel industry can't dodge it. The reality is Airbnb has taken out a large chunk of the traditional hospitality market and variations on that theme of flexible real estate, like VRBO, WeWork, and HomeAway, are sniping at offerings hotels could fulfill. While it’s now ancient history, the OTAs have crushed direct bookings and continue to evolve today. Even Google is now in the game, with Facebook and even Uber likely soon to follow. The hotel industry’s avoidance of early adoption of technology has cost them billions in market share and directed guest flow through channels the traditional developer/owner/operator industry does not control. Without evolving and implementing technology in time, before market shifts happen, both at the front- and back-ends of their operations, hoteliers will continue to lose market share in market areas they have a natural advantage in. Companies like INTELITY, and many others, can help. How will the hotel technology landscape be different in 5-years? Digital technologies for the guest and the back office will be very integrated and standard at hotels. There may be different usages from property to property, but automated processes, streamlined connections, and seamless messaging between guests and staff will be standard across the board. It will feel like a near frictionless experience for guests who opt-in to being entirely digital. Guests, vendors and hoteliers alike will look back and wonder how we ever dealt with the mishmash of technologies and implementations we do today. Do you think that branded hotels have better or worse technology that unbranded properties? It really depends on the brand. In general, the larger brands have done well with advancing technology implementations in the last three to five years. Marriott and Hilton are two brands that have rolled out relatively large platform pushes across their brands to varying degrees. Both companies should be commended for a push towards standardization across multiple property types, ownership groups, and markets. As you get into the smaller brands, collections, and more boutique properties it’s a little more challenging to implement a level of standardization, security, and quality control. That’s where companies like INTELITY come in; to help provide broad technologies that integrate well into any existing efforts that have occurred already.  In many cases, we can provide a level of technology that goes beyond what is available even at Marriott. If you were to start a business in hotel tech tomorrow what would it be? One of the interesting areas in the hotel technology landscape is at the booking level. There’s already automation with OTAs and direct booking engines, where you can pick and choose what you want from a property, but it's not agnostic across all travel areas and travel types. That will likely change. Today's travelers are determining hotel options based on their own  preferences or through their own defined searches, but it would be interesting to automatically incorporate intent and preference into the booking process, based on smart data pulls (think big data being distilled at runtime through an agnostic interface that is mechanically opaque to the end user). Definitely an interesting landscape for exploration. What's one piece of advice you have for entrepreneurs who are interested in starting a hotel software company? I would recommend that anyone interested in moving into hotel technology start small with a product that really fills a gap. Focus on developing a solution to that's needed rather than developing a product that tackles broad problems. In order to build a business that can sustain a team can be challenging, particularly in the hotel tech industry. Hoteliers may not be super tech savvy, but they know well enough to be tech risk avoidant if it’s going to affect operations or the guest experience.  So be prepared for uphill battle until you can truly prove your product’s value. On the flip side because hoteliers aren’t always quick to adopt new tech, once they’ve committed you'll be their partner for many years to follow if you can deliver. What publications do you recommend hoteliers read to help stay on top of technology trends? If you’re interested in moving in the general direction of technology, the blogs and articles on TechCrunch are a good starting point, among others like WIRED, The Verge, recode, and Ars Technica. Deeper write-ups in the technology section of major news publications will give you a better view of the industry as a whole. What is your favorite hotel in the world? That’s a great question. I have lived a healthy chunk of my life in hotels, as a transient traveler and also as fixed addresses for years at a time. I think the quality of a hotel varies a lot on the intentions of the guest, and, of course, the location, in a very real way. There's no surprise that a destination resort and a business-oriented airport hotel deliver different experiences. That said, some of my favorites in major cities that deliver a cross-section of experiences are 11 Howard in New York, The Setai in Miami, The Strings Tokyo, Shinagawa, The Berkeley in London, Yangtze Boutique Shanghai, and my current part-time home, the Freehand Los Angeles. Robert's preferred residence in Los Angeles near the INTELITY office at The Freehand Hotel What is one thing that most people don't know about you? When I was much younger, more agile, and it was actually en vogue, I was a breakdancer and won several dance contests. Best left as a fun memory and not attempted to be recreated today.

Recent Guest Messaging Software News & Community Updates

Dream Hollywood Reimagines Guest Marketing with INTELITY

Intelity

Connecting with and effectively marketing to guests are big pain points in the hospitality industry. In an age where guests are inundated with content and have endless accommodation choices available at their fingertips, it can be challenging for hoteliers to reach their guests and maintain their attention. Technology, though a key contributor to the abundance of content and choices available to today’s guest, can also help hotel marketers reach their target audience by providing them with the tools to deliver the right message to the right guests, at just the right time. One hotel that is taking advantage of the marketing tools that technology has made available is Dream Hollywood, located in the heart of Hollywood, California.  A “modern oasis inspired by the innovation and glamour of the Hollywood Hills,” Dream Hollywood has reimagined its guest marketing by crafting a digital-first mobile and in-room experience to increase guest engagement, drive demand to restaurant partners, and generate interest in in-room dining offerings. The guest rooms at Dream Hollywood are free from any kind of printed collateral or marketing materials. Rather than relying on an old-fashioned printed compendium, the property installed in-room tablets as a way to create the seamless digital connection modern travelers look for and provide a channel that increases guest engagement and requests. On average, hotels spend $150.00 per room per print on in-room collateral and printed compendiums. By using a digital compendium and replacing printed collateral with digital offerings, Dream Hollywood can save over $100,000.00 per year on printing costs. Using their customized mobile app and in-room tablets, Dream Hollywood’s marketing team is able to reach their target audience when and where they’re most captive and maintain their attention by serving up the right offers. By engaging their guests when they’re paying the most attention, Dream Hollywood’s marketing team is driving traffic to their food and beverage and in-room dining programs, which ultimately positively impacts the hotel’s bottom line. In the last 30 days, 80 percent of Dream Hollywood’s guest engagement has come through guest interaction with the food and beverage options available on the in-room tablet. At least 50 percent of that engagement comes from guests interacting with the hotel’s in-room dining options and 30 percent comes from guests engaging with the property’s other food and beverage offerings. “Placing the right offer in front of the right guest at the perfect moment is extremely important to our marketing team,” said Daniella Gallego, Dream Hollywood Director of Marketing. “The INTELITY platform gives us the ability to target our promotions based on guest preferences, rate codes, and more. It also allows us to promote special offers at multiple restaurants connected with our property to encourage guests to make reservations.” By providing its guests with access to digital menus, detailed information about each restaurant, and the ability to make reservations through the mobile app or in-room tablets, Dream Hollywood has not only dramatically reduced guest-to-staff call volume, but also found a way to engage with their guests through the digital channels today’s travelers are most comfortable using. Contact the INTELITY team today to learn more about how INTELITY’s in-room tablets empowered Dream Hollywood’s marketing team and helped drive demand for the property’s in-room dining and food and beverage programs.

INTELITY to Debut Enhanced Staff Features and Functionalities at HITEC Minneapolis

Intelity

The company unifies legacy back-end systems to offer expanded service optimization and management tools to customers INTELITY™, the provider of the broadest hospitality technology platform, announced today that it is unifying its back-office systems to reveal a more comprehensive solution. The expansion of INTELITY Staff will also feature a new and improved user interface designed to meet cross-departmental needs and seamlessly connect operations teams to guests and devices across properties and brands. The company will demonstrate its enhanced INTELITY Staff at HITEC Minneapolis. New additions to INTELITY Staff include an enhanced ticketing system, a more robust content management solution (CMS), in-depth guest and operations analytics, and Guest360™, which provides a 360-degree view of guest preferences, designed to help hotel staff across all departments make the right decisions at the right time while further personalizing the guest experience. The unified dashboard, which will be available on mobile and desktop, will provide staff with access to comprehensive business intelligence and the ability to streamline daily workflows, seamlessly track, manage, and organize preventative maintenance and service recovery, and make real-time content updates. “One of the biggest challenges today’s hoteliers face is being able to connect with their guests in a personalized manner through digital platforms,” said David Adelson INTELITY President & COO. “In hospitality, guests naturally expect these types of highly personal experiences and interactions. INTELITY offers hoteliers the ability to further bridge the gap between themselves and their guests by providing them with insights on guests’ preferences and expectations.” In addition to the newly expanded offerings, INTELITY Staff also offers operations teams the ability to manage all on-property devices, communicate with guests through various channels like chat and push messaging, and much more. INTELITY’s platform also features the most robust suite of guest-facing solutions available on the market and is integrated with over 120 operational systems including PMS, POS, room controls and loyalty programs through INTELITY Connect.   “We’ve taken the best from the ICE and GEMS© legacy systems and unified them to make a solution that is truly exceptional,” said Adelson. “INTELITY is known for providing the ‘best in class’ guest experience solutions, and our staff-facing solutions are just as comprehensive. We look forward to introducing the industry to our expanded offerings and further establishing ourselves as the provider of the most robust hospitality technology platform on the market.” INTELITY will be attending HITEC Minneapolis. To schedule a time to experience the INTELITY platform first hand, please email demos@intelity.com or visit the INTELITY website. About INTELITY INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive end-to-end solutions to manage guest experience and staff operations, in a single platform. In 2018, INTELITY merged with KEYPR yielding a combined 15 years of hospitality experience, rapid growth, and the most complete hospitality technology platform on the market. For more information, please visit www.intelity.com  

YOTEL to Make INTELITY a Brand Standard

Intelity

INTELITY to power the innovative, UK-based hotel company’s enterprise brand mobile app. INTELITY™, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that YOTEL has selected its platform as a brand standard. The trend-setting, tech-forward hotel brand plans to implement the INTELITY platform across all of its properties in order to provide travelers with superior guest experience and streamline daily operations. YOTEL’s new mobile brand app and mobile key capability, powered by INTELITY, will give guests the convenience of skipping the front desk through mobile check-in. They will also be able to request hotel services, communicate with staff, and access information, including curated city guides. YOTEL staff will use INTELITY’s full-service back-office solution, INTELITY Staff, to organize and fulfill guest requests, process and track work orders, and view real-time data analytics. The INTELITY platform also integrates with YOTEL’s property management systems (PMS), room controls, and robot butlers. “At YOTEL it is important to us to make the customer journey as seamless as possible, saving our guests and staff valuable time so that they can get on with what is important to them.  It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties,” said YOTEL CEO Hubert Viriot. “Being able to offer a single app that features all of our properties across three brands, YOTEL, YOTELAIR, and YOTELPAD gives guests the ability to not only skip the front desk but have ready access to hotel services, facilities and information as and when they need it.” The company, which has hotels in major city centers and airports terminals around the world, will implement INTELITY at their new properties first, followed by a rollout at pre-existing locations. YOTEL plans to kick off the first phase of the new platform with the soft opening of its YOTEL Istanbul property this year. “We’re thrilled to partner with such an innovative hotel group. YOTEL is known for creating smart multi-functional spaces, inspired by technology, that truly map to the needs of modern travelers, and we look forward to rolling out the INTELITY platform across the entire brand,” said INTELITY CEO Robert Stevenson. “Our goal is to make the guest experience better in every way, and give guests access to the seamless experience they already have from airlines, mobile dining, and rideshare apps.” INTELITY will be at HITEC Europe in Booth #147. Visit the INTELITY website to schedule a time to meet with a member of the INTELITY team. About INTELITY INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive end-to-end solutions to manage guest experience and staff operations, in a single platform. In 2018, INTELITY merged with KEYPR yielding a combined 15 years of hospitality experience, rapid growth, and the most complete hospitality technology platform on the market. For more information, please visit www.intelity.com. About YOTEL Inspired by the luxury of first-class travel and uncompromisingly designed around guests, YOTEL takes the essential elements of luxury hotels into smaller, smart spaces and deliver extraordinary value and a sense of community with areas for co-working, social gatherings and exercise in sought after locations. Premium Cabins include YOTEL’s signature adjustable SmartBed™ with rejuvenating rain showers and SMART TVs, multi power and USB points and easy connectivity. YOTEL currently operates four airport hotels in London Gatwick, London Heathrow, Amsterdam Schiphol and Paris, Charles de Gaulle and five city centre hotels in New York, Boston, San Francisco, Washington D.C. and Singapore. YOTEL is expanding rapidly with new projects under development globally, including Istanbul Airport, Singapore Changi Airport, London, Edinburgh, Glasgow, Geneva, Amsterdam, Miami, Dubai, Mammoth, Park City, Porto, and New York Long Island City. YOTEL’s major shareholders include a controlled affiliate of Starwood Capital Group, the Talal Jassim Al-Bahar Group, United Investment Portugal and Kuwait Real Estate Company (AQARAT). YOTEL was created by YO! founder Simon Woodroffe OBE, who inspired by first class travel, translated the language of luxury airline travel into a small but luxurious cabin (www.yo.co.uk). Visit www.yotel.com for more information.