Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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INTELITY Guest Experience Platform with Guest Messaging
4.9 (23 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
INTELITY Guest Experience Platform with Guest Messaging
Unranked in Guest Messaging Software
Connect with your guests in real-time with Guest Messaging.
91% recommended by 79 hotels
More than 50% of INTELITY’s reviews come from United States of America.
What is INTELITY?
Founded in 2013 | Headquarters in California (United States) | 65 employees
INTELITY Guest Experience Platform with Guest Messaging is a comprehensive guest engagement and communication solution specifically designed for the hospitality industry. This powerful software allows hotels and resorts to interact with their guests in real-time via in-app messages through a single, user-friendly interface.
With this platform, you can keep guests informed by sending updates, automating arrival messages, and sharing personalized offers directly to their mobile apps or in-room tablets. This enhances the guest experience by providing timely information and special promotions, creating a seamless and enjoyable stay. The streamlined communication helps improve guest satisfaction, driving repeat business and positive reviews, while also optimizing operational efficiency by centralizing messaging through one platform.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of INTELITY products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
INTELITY Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
INTELITY Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by INTELITY
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
INTELITY's Provided Description:
"Communicate with your guests in real-time with in-app messages through a single interface. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their in-room tablet. Provide guests with updates, automate arrival messages, make personalized offers, and more."
FAQs
INTELITY Guest Experience Platform with Guest Messaging Alternatives
Not sure if INTELITY is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Send Updates
Send Updates
Keep guests informed. Easily notify guests with updates, on our mobile app or in-room tablet.
Automated Messages
Automated Messages
Create automated messages to send through the mobile app or in-room tablet, based on specified modifiers. With our automated guest messaging, you can ensure each guest receives the information they need, when they need it.
Personalized Offers
Personalized Offers
Capture guests attention with personalized offers. With our mobile app or in-room tablet, you can schedule or create in real-time guest promotions.
Quick Responses
Quick Responses
Create templated responses to increase efficiency and consistency with guest communication. Our guest messaging helps you work smarter.
Guest Feedback
Guest Feedback
Get a better idea of your guests’ satisfaction. Collect valuable data on what keeps guests coming back with customizable, digital comment cards.
A Fully Integrated Guest Experience
A Fully Integrated Guest Experience
Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack. Unlock the digital experience for your guests on the mobile app or in-room tablet, while connecting your staff’s operations seamlessly.
API Available for Existing Apps
API Available for Existing Apps
Get the guest experience features you want on the app you have, powered by our platform API. Hotels can remain competitive in today’s digital age without needing to start at the beginning. Like a blank canvas, we can provide the color you need to elevate your digital guest experience offerings.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Guest Experience Management System
Staff Collaboration Tools
Our staff operation tool automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneously, and manage all of your mobile and in-room content in real-time.
Leveraging 100+ integrations with top PMS, POS, room controls, and ticketing providers, we make it easy to incorporate technology directly within your existing technology stack.
Fully Native Mobile Apps
Hotel Guest Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.
INTELITY Reviews Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, INTELITY Guest Experience Platform with Guest Messaging is the #54 most trending product in the Guest Messaging Software category (out of 74) and the #1442 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreINTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
INTELITY Pricing
Pricing Available By Request
INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
A Game-Changer for a Modern Hotel Experience!
from 1 to 4 room Boutique in Las Vegas (United States of America)
Verified
2 years ago
Intelity has redefined our expectations for hotel stays. It's not just an app; it's a game changer that elevates the entire guest experience.
United States of America
United States of America
X-Small Hotel
10
INTELITY - Mobile Key/Guest Messaging
Corporate IT Manager from 100 to 199 room Boutique in New York City (United States of America)
Verified
3 years ago
Great company: George in sales was helpful throughout the entire process and even came on-site to ensure everything was working properly. Mobile key works well as well as the messaging.
United States of America
United States of America
Corporate IT Manager
Large Hotel
10
Exceptional Service
Applications Administrator from 200 to 499 room Resort in Ocala (United States of America)
Verified
3 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
United States of America
United States of America
Applications Administrator
X-Large Hotel
10
The Most Patient Team !
General Manager from 75-99 room Boutique in Toronto (Canada)
Verified
3 years ago
Janice White and her team have been very amazingly patient.
Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least.
Whenever we had to time to work on issues, the team was always there and ready for us.
Canada
Canada
General Manager
Large Hotel
10
Patience and Attention to Details
Director of Operations from 75-99 room Boutique in Toronto (Canada)
Verified
3 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have
- Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Canada
Canada
Director of Operations
Large Hotel
10
Great mobile solution to assist in improving guest experience.
Senior IT Director from 200 to 499 room Bed & Breakfast & Inn in Horseshoe Bay (United States of America)
Verified
3 years ago
Being able to integrate multiple systems and creating a seamless mobile app for our guest. Having one mobile application and not requiring our guest and members to download multiple apps.
United States of America
United States of America
Senior IT Director
X-Large Hotel
10
Ahead of the curve!
General Manager from 50-74 room Bed & Breakfast & Inn in Torrance (United States of America)
Verified
3 years ago
Using this platform at the hotel has transcended us through the post pandemic needs of our guest. Also the technology has made the operations more efficient with data analytics that allow us to provide better customer service. Going fwd the remote check in process will also help with operational costs as wages will and have continue to inc...
United States of America
United States of America
General Manager
Medium Hotel
10
Easy to use
Hotel Manager from 25-49 room Boutique in Pittsfield (United States of America)
Verified
3 years ago
This has given our small hotel the information that is needed to be able to operationally run the hotel, after COVID. Easy to use, great platform
United States of America
United States of America
Hotel Manager
Medium Hotel
10
Best in class
General Manager from 75-99 room Bed & Breakfast & Inn in Saint Joseph (United States of America)
Verified
3 years ago
Easily accessible with everything at your fingertips. Guests love the no touch /contact communication. Easy to request Anne amenities to your room and go on about your day.
United States of America
United States of America
General Manager
Large Hotel
10
Great people to work with and a great system
Head of IT from 200 to 499 room Branded Hotel in Englefield Green (United Kingdom)
Verified
3 years ago
- The Intelity solutioning team is very helpful and patient in listening to the requirements and going the extra mile to ensure the requirements being delivered are in line with expectations.
- The solution has just been implemented, therefore early days to have a view of what the hotel guests think, but based upon the feedback from the H...
United Kingdom
United Kingdom
Head of IT
X-Large Hotel
- 1
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Intelity provides a customizable solution for hotels that resonates with hotel operators and their guests. Working with them as a partner has been productive and we've enjoyed the collaboration between our teams.
Showing all answers to: "What does this product or service do well?"
Intelity provides a customizable solution for hotels that resonates with hotel operators and their guests. Working with them as a partner has been productive and we've enjoyed the collaboration between our teams.
Intelity's guest experience platform that includes guest messaging, digital key, and other engagement features helps bridge the gap between staff and guests in a contactless manner. A fantastic product for hotels to take advantage of that caters to the specific needs of today's modern guest.
INTELITY's guest engagement mobile app solutions allow hotel guests to access concierge information and make service requests, and engage with staff via sms and in-app messaging. Simple to use for both guests and staff, INTELITY makes it easy for hotels to implement and manage contactless check-in and services.
Intelity is a reference in the Hospitality Tech scene and with their innovative solution are powering contact-less operations for many hotels worldwide.
Intelity and Oracle Hospitality have a long standing relationship.
Question:
What differentiates this product or service from the competition?
Answer:
White label customization is sought after but hyper-personalization is hard to develop and maintain--Intelity has mastered this and provides an excellent solution that fits the needs of boutique properties, luxury hotels and resorts, and casinos.
Showing all answers to: "What differentiates this product or service from the competition?"
White label customization is sought after but hyper-personalization is hard to develop and maintain--Intelity has mastered this and provides an excellent solution that fits the needs of boutique properties, luxury hotels and resorts, and casinos.
Intelity has smartly built a cohesive one-stop shop for all digital tools related to the guest experience. Most competitors only do one or two things (i.e. Mobile Check-In + Digital Key), but Intelity does it all: Mobile Check-In, Credit Authorization, Digital Key, Guest Messaging, Mobile Ordering, Guest Compendium, and Express Checkout. Incredible!
We've heard from mutual customers that INTELITY's solutions are innovative, robust and so easy to use--their guests consistently compliment their contactless services powered by INTELITY. The platform is very well connected through numerous integrations, enabling INTELITY solutions to be integrated into a property's existing infrastructure. And their customer support is top notch.
Intelity offers a very comprehensive suite of solution that goes from staff enablement to digital guest experience for travelers. The Intelity Team is always laser focused in bringing new improvements to the market.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
As mobile check-in continues to be sought after by guests and a desirable way to improve operational efficiency at the front desk, make sure to ask Intelity about their ability to verify guests identity and age. Staying in compliance and knowing who your guests are before enabling them to skip the front desk is pivotal to trust, safety, and success.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
As mobile check-in continues to be sought after by guests and a desirable way to improve operational efficiency at the front desk, make sure to ask Intelity about their ability to verify guests identity and age. Staying in compliance and knowing who your guests are before enabling them to skip the front desk is pivotal to trust, safety, and success.
Make sure you have a PMS, POS, Payment Gateway, and ideally a service optimization ticketing system that integrates with Intelity. Integrations are key to ensuring all operational and guest communication processes are seamless.
We've been integration partners with INTELITY for years now, and it's exciting to see them evolve and innovate to best serve hotel operations and their guests. From our perspective, they're an ideal technology partner. INTELITY provides lodging operators with a central customizable dashboard that makes it easy for hotels to manage contactless services and access real-time metrics to improve operational efficiency and the guest experience. Take advantage of PMS integration for a truly seamless mobile experience for both guests and staff.
If you do your homework when looking for a contactless, keyless and Staff Collaboration suite of products should not be a surprise if Intelity pops in your list as top reference.
Oracle Hospitality and Intelity have a long standing relationship and great connectivity to enable the New Next at your hotel.
Recommended by
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Director of Partnerships
@
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@
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Marketing & Communications Specialist
@
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Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Josh Binder
Director of Partnerships
@
Incode Technologies
Josh Binder
Director of Business Development
@
Nuvola
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
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Support
Verified Support
INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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