INTELITY Guest Experience Platform with Guest Messaging

4.9 (23 REVIEWS)

HTR Score icon
HT Score  
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

INTELITY Guest Experience Platform with Guest Messaging

4.9 (23 REVIEWS)

Unranked in Guest Messaging Software

Connect with your guests in real-time with Guest Messaging.

More than 50% of INTELITY’s reviews come from United States of America.

Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, INTELITY Guest Experience Platform with Guest Messaging is the #10 most trending product in the Guest Messaging Software category (out of 66) and the #528 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About INTELITY Guest Experience Platform with Guest Messaging
Founded in 2013 | Headquarters in California (United States) | 65 employees
Communicate with your guests in real-time with in-app messages through a single interface. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their in-room tablet. Provide guests with updates, automate arrival messages, make personalized offers, and more.

Capabilities

Send Updates

Automated Messages

Personalized Offers

Quick Responses

Guest Feedback

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Guest Experience Management System

Staff Collaboration Tools
Our staff operation tool automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneously, and manage all of your mobile and in-room content in real-time. Leveraging 100+ integrations with top PMS, POS, room controls, and ticketing providers, we make it easy to incorporate technology directly within your existing technology stack.

INCLUDED

Fully Native Mobile Apps

Hotel Guest Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.

INCLUDED

Pricing

Pricing Available By Request

INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare INTELITY to Top Alternatives

View top INTELITY alternatives
Get recommendation Image
Want to find out if INTELITY is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

1 | X-Small (1-9 room)

2 | Small (10-24 room)

13 | Medium (25-74 room)

44 | Large (75-199 room)

29 | X-Large (200+ room)

Country

71 | United States of America

5 | Canada

4 | United Kingdom

2 | Mexico

2 | Australia

1 | Brazil

1 | Maldives

1 | Spain

1 | Vietnam

1 | Kuwait

1 | South Africa

1 | Greece

1 | United Arab Emirates

Type

50 | Luxury Hotels

43 | Resorts

39 | Boutiques

12 | Bed & Breakfast & Inns

12 | Casinos

9 | Branded Hotels

6 | City Center Hotels

5 | RV Parks & Campgrounds

4 | Limited Service & Budget Hotels

2 | Airport/Conference Hotels

2 | Extended Stay & Serviced Apartments

1 | Hostels

1 | Vacation Rentals & Villas

Region

78 | North America

6 | Europe

2 | Asia Pacific

2 | Oceania

2 | Middle East

1 | South America

1 | Africa

Category

62 | In-Room Hotel Tablets

59 | Hotel Guest Apps

39 | Hotel Keyless Entry Systems

31 | Staff Collaboration Tools

23 | Guest Messaging Software

19 | Contactless Check-in

2 | Hospitality TV

Hotelier Rating

Excellent
77
Very Good
10
Average
7
Poor
2
Terrible
2

Property Size

  • X-Small (1)
  • Small (2)
  • Medium (13)
  • Large (44)
  • X-Large (29)

Country

  • United States of America
    United States of America
    (71)
  • Canada
    Canada
    (5)
  • United Kingdom
    United Kingdom
    (4)
  • Mexico
    Mexico
    (2)
  • Australia
    Australia
    (2)
  • Brazil
    Brazil
    (1)
  • Maldives
    Maldives
    (1)
  • Spain
    Spain
    (1)
  • Vietnam
    Vietnam
    (1)
  • Kuwait
    Kuwait
    (1)
  • South Africa
    South Africa
    (1)
  • Greece
    Greece
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)

Region

  • North America
    North America
    (78)
  • Europe
    Europe
    (6)
  • Asia Pacific
    Asia Pacific
    (2)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (1)
  • Africa
    Africa
    (1)
10

A Game-Changer for a Modern Hotel Experience!

from 500+ room Boutique in New York (United States of America)

Verified
11 months ago
Intelity has redefined our expectations for hotel stays. It's not just an app; it's a game changer that elevates the entire guest experience.
Country United States of America
X-Large Hotel
10

INTELITY - Mobile Key/Guest Messaging

Corporate IT Manager from 100 to 199 room Boutique in New York (United States of America)

Verified
2 years ago
Great company: George in sales was helpful throughout the entire process and even came on-site to ensure everything was working properly. Mobile key works well as well as the messaging.
Country United States of America
Corporate IT Manager
Large Hotel
10

Exceptional Service

Applications Administrator from 500+ room Resort in Ocala (United States of America)

Verified
2 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
Country United States of America
Applications Administrator
X-Large Hotel
10

The Most Patient Team !

General Manager from 100 to 199 room Boutique in Toronto (Canada)

Verified
2 years ago
Janice White and her team have been very amazingly patient. Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least. Whenever we had to time to work on issues, the team was always there and ready for us.
Country Canada
General Manager
Large Hotel
10

Patience and Attention to Details

Director of Operations from 100 to 199 room Boutique in Toronto (Canada)

Verified
2 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have - Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Country Canada
Director of Operations
Large Hotel
10

Great mobile solution to assist in improving guest experience.

Senior IT Director from 500+ room Resort in Horseshoe Bay (United States of America)

Verified
2 years ago
Being able to integrate multiple systems and creating a seamless mobile app for our guest. Having one mobile application and not requiring our guest and members to download multiple apps.
Country United States of America
Senior IT Director
X-Large Hotel
10

Ahead of the curve!

General Manager from 50-74 room Branded Hotel in Torrance (United States of America)

Verified
2 years ago
Using this platform at the hotel has transcended us through the post pandemic needs of our guest. Also the technology has made the operations more efficient with data analytics that allow us to provide better customer service. Going fwd the remote check in process will also help with operational costs as wages will and have continue to inc...
Country United States of America
General Manager
Medium Hotel
10

Easy to use

Hotel Manager from 25-49 room Boutique in Pittsfield (United States of America)

Verified
2 years ago
This has given our small hotel the information that is needed to be able to operationally run the hotel, after COVID. Easy to use, great platform
Country United States of America
Hotel Manager
Medium Hotel
10

Best in class

General Manager from 75-99 room Bed & Breakfast & Inn in St. Joseph (United States of America)

Verified
2 years ago
Easily accessible with everything at your fingertips. Guests love the no touch /contact communication. Easy to request Anne amenities to your room and go on about your day.
Country United States of America
General Manager
Large Hotel
10

Great people to work with and a great system

Head of IT from 200 to 499 room Branded Hotel in Englefield Green (United Kingdom)

Verified
2 years ago
- The Intelity solutioning team is very helpful and patient in listening to the requirements and going the extra mile to ensure the requirements being delivered are in line with expectations. - The solution has just been implemented, therefore early days to have a view of what the hotel guests think, but based upon the feedback from the H...
Country United Kingdom
Head of IT
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.

Question:

What differentiates this product or service from the competition?

Answer:

Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 9 recommend
Recommended by
RecommendationAvatar
Sal Capizzi Director of Marketing @ Book4Time
RecommendationAvatar
Brendan Green Brendan Green @ Partnerships Manager
RecommendationAvatar
Josh Binder Director of Partnerships @ Incode Technologies
RecommendationAvatar
Jessica Jerrick EVP, Digital Distribution & Platform Partnerships @ iHeartMedia, Inc
RecommendationAvatar
Stig Lagerstedt Vice President Hospitality Solutions @ Assa Abloy Global Solutions
RecommendationAvatar
Sal Capizzi Director of Marketing @ Book4Time
RecommendationAvatar
Brendan Green Brendan Green @ Partnerships Manager
RecommendationAvatar
Josh Binder Director of Partnerships @ Incode Technologies
RecommendationAvatar
Jessica Jerrick EVP, Digital Distribution & Platform Partnerships @ iHeartMedia, Inc
RecommendationAvatar
Stig Lagerstedt Vice President Hospitality Solutions @ Assa Abloy Global Solutions
RecommendationAvatar
Josh Binder Director of Business Development @ Nuvola
RecommendationAvatar
Bob Winter OEM Account Manager @ Lenovo
RecommendationAvatar
Jessica Jerrick EVP, Digital Distribution & Platform Partnerships @ iHeartMedia | iHeartRadio
RecommendationAvatar
Shiv Sundar COO @ Esper
RecommendationAvatar
Stig Lagerstedt VP of Hospitality Solutions @ ASSA ABLOY Global Solutions
RecommendationAvatar
Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
RecommendationAvatar
Fabricio Titiro Principal - Partnerships @ Oracle Hospitality
Are you a consultant or vendor that recommends INTELITY? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Cloudbeds
Cloudbeds

90% recommended by 1597 hotels

Property Management Systems
Actabl
Actabl

93% recommended by 1297 hotels

Hotel Maintenance Software
+4 more
Mews
Mews

91% recommended by 480 hotels

Property Management Systems
ThinkReservations
ThinkReservations

97% recommended by 444 hotels

Property Management Systems
innRoad
innRoad

88% recommended by 341 hotels

Property Management Systems
RMS
RMS

86% recommended by 329 hotels

Hotel Management Software
Cendyn
Cendyn

89% recommended by 255 hotels

Hotel CRM & Email Marketing
WebRezPro
WebRezPro

94% recommended by 209 hotels

Property Management Systems
Clock Software
Clock Software

95% recommended by 208 hotels

Property Management Systems
Stayntouch
Stayntouch

94% recommended by 165 hotels

Property Management Systems

Support

Verified Support

INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

91%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
product-company-logo

Canary Technologies

Guest Messaging Software

4.8 (1875 REVIEWS)
product-company-logo

Duve

Guest Messaging Software

4.8 (665 REVIEWS)
product-company-logo

Actabl

Guest Messaging Software

4.6 (1766 REVIEWS)
SPONSORED

Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.

Learn More

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .