Easily communicate with hotel guests at scale
Kipsu
4.2 (25 REVIEWS)
Ranked 16 (out of 69) in Guest Messaging Software
Where technology and humanity meet.
84% recommended by 20 hotels
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Capabilities
Kipsu doesn’t have any benefits or use cases available
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Recommended by
Achievements
This vendor's trending score is rising, Kipsu is the #20 most trending product in the Guest Messaging Software category (out of 69) and the #790 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreKipsu’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
Kipsu has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Easily communicate with hotel guests at scale
An AI-based omni channel communication center
Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.
Hotelier Rating
Hoteliers like Kipsu for elevating guest engagement through real-time mobile communication, improving guest satisfaction, and potentially averting negative feedback on review sites. It enhances operational efficiency by enabling quick responses and automating guest communication before, during, and after their stay. However, some mention its limitations with PMS integration, a lag in updating guest information, and a preference for more formal communication templates to avoid miscommunications. Overall, Kipsu enables hotels to meet modern guests' expectations and maintain high service standards, which can increase revenue, reduce operational costs, and improve guest experiences.
AI-generated from the text of customer reviews
Looking for specific info?
I think Kipsu is a great program to implement and your clients will really appreciate the gesture.
Concierge from Branded Hotel in Chevy Chase (United States of America)
Love Kipsu! Make sure to get the front office staff comfortable with what verbiage to use.
General Manager from 200 to 499 room Branded Hotel in Lynnwood (United States of America)
Kipsu is a good platform to enhance the guest experience. Your team must be engaged in the program or it can become a negative experience for the guest.
General Manager from in
Kipsu experience
Front Office Manager from 200 to 499 room Branded Hotel in San Jose (United States of America)
Kipsu is used at my property to encourage our guests to share their feedback and/or report any problems with their stay during their stay so we can Make it Right before they check out. It is both affordable and a wonderful tool.
General Manager from 500+ room Branded Hotel in San Jose (United States of America)
Game Changer. Operates significantly better on Google Chrome so be sure that you have that installed ahead of time. Major key to launching within hotel is getting the front desk agents comfortable with collecting mobile number at check in and explaining the service. If i could do it all over again i would have trained this for a week before launching software.
Front Office Manager from 500+ room Luxury Hotel in San Francisco (United States of America)
In the days where guest are going fast and everything needs to go fast, easy communication is key.
Director of Operations from in
Open communication platform that has been a gamechanger for our service team
Front Office Manager from 25-49 room Branded Hotel in Arlington (United States of America)
Excellent communication tool
Director of Front Office from 500+ room Branded Hotel in Chicago (United States of America)
Great modern and efficient way to communicate with guests
Front office supervisor from 500+ room Luxury Hotel in San Francisco (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationKipsu hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsFind Great Pairing Apps
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Kipsu has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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