Kipsu

Ranked 22 (out of 58) in Guest Messaging Software

Guest Messaging Software

Where technology and humanity meet.

Ratings Snapshot

Certificate of Excellence
Read 25 reviews
84%
Recommend
HTR Score icon
HT SCORE
15 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Kipsu has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #22 out of 58 in Guest Messaging Software

Ease of Use
4.5/5
ROI
4.0/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support

Kipsu’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Kipsu Overview

Top Alternative: Whistle

Kipsu Overview

Service teams around the globe care for their customers and guest in unexpected ways through Kipsu. Originally built hand-in-hand with world-class hospitality leaders, Kipsu aims to help service professionals extend top-notch service digitally. Through texting, in-app messaging, and social messengers, brands can meet guests where they are to provide elevated customer service.

About Kipsu

Founded in 2010 | Headquarters in Minneapolis, MN | 41 employees

So what makes us different? We put humans at the center of service. Kipsu's real-time engagement engine connects service teams with the people who matter.

Integrates with

  • Staff Collaboration Tools
  • In-Room Hotel Tablets
  • Hotel Guest Apps
Browse integrations (11 verified)

Pros & Cons

Like 84% recommend

General Manager in Danbury (United States)

Provides us an additional opportunity to engage with our guests.

Front Office Manager in Madison (United States)

Kipsu is very easy to use and understand. Guests love the convenience as well as the quick response times. Being integrated with the Hilton Honors App is a nice touch and it gives our Hilton Honors guests a sense of secu...

General Manager in Salt Lake City (United States)

Kipsu is great at enhancing the guest experience and keeping properties up to date with the growing digital demand.

General Manager in San Jose (United States)

The Kipsu software would be even more phenomenal with a true two way interface using the hotel's PMS system.

Front office supervisor in San Jose (United States)

Overall I would highly recommend Kipsu but a few things they could improve - Time of updates from Opera (PMS) system - The ability to send pictures back to the guests - Even if we directly add a phone number inside Ki...

Lead Concierge in Seattle (United States)

Not very user friendly. Dose not interface with current PMS system.

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Expert Q&A and Partner Recommendations

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GETTING STARTED

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Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Australia
  • United Arab Emirates
  • Canada

25 Verified Kipsu Reviews

Likelihood to Recommend
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This vendor is 100% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Guest Messaging Software providers. It is advised that you ask for recent references before proceeding.

February 14, 2020

Kipsu Review: I think Kipsu is a great program to implement and your clients will really appreciate the gesture.

Concierge from Branded Hotels in Chevy Chase (United States of America)

Recommend 7/10
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What do you like most?

- More tech savvy for todays travelers. - Great for pre-arrival messages. - Auto follow up messages.

What do you dislike or think could be improved?

It should end convos after check out. It seems messages stay in the system so long and eventually affects your overall performance score. Thats what i think can improve.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

January 19, 2018

Kipsu Review: Love Kipsu! Make sure to get the front office staff comfortable with what verbiage to use.

General Manager from Branded Hotels in Lynnwood (United States of America)

Recommend 10/10
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What do you like most?

Kipsu allows us to offer another way to provide great service to our guests. We have seen much improvement in our guest satisfaction scores since installing. We also use it to communicate with the hotel...

What do you dislike or think could be improved?

That the text number that appears on peoples phone just shows the phone number and not the company name. Not sure there is a way to resolve this or not. Would like if Kipsu were to allow for attachments ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 02, 2018

Kipsu Review: Kipsu is a good platform to enhance the guest experience. Your team must be engaged in the program or it can...

General Manager

Recommend 8/10
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What do you like most?

Kipsu is great at enhancing the guest experience and keeping properties up to date with the growing digital demand.

What do you dislike or think could be improved?

The product itself is great. You need to ensure that your organization and team are committed the program. If they aren't then the guest can be left without timely responses which defeats the purpose of...

Customer Support
5
Ease of Use
4
Value for money
3
Implementation
4

December 22, 2017

Kipsu Review: Kipsu experience

Front Office Manager from Branded Hotels in San Jose (United States of America)

Recommend 6/10
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What do you like most?

Working at a busy hotel, Kipsu makes it easy to serve the guest in front of you as well as the guest you are messaging by offering customizable quick replies that make it easy to respond to kipsu guests w...

What do you dislike or think could be improved?

I have found that when searching for archived messages sometimes the search function does not pull up any results. Not a huge deal, just a little inconvenient when using that function.

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
4

December 12, 2017

Kipsu Review: Kipsu is used at my property to encourage our guests to share their feedback and/or report any problems with t...

General Manager from Branded Hotels in San Jose (United States of America)

Recommend 10/10
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What do you like most?

Kipsu is used at my property to encourage our guests to share their feedback and/or report any problems with their stay during their stay so we can Make it Right before they check out. It is both afforda...

What do you dislike or think could be improved?

It would be nice if it interfaced with our PMS ONQ. I do like that it is now interfaced with the Hilton Honors App.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 01, 2017

Kipsu Review: Game Changer. Operates significantly better on Google Chrome so be sure that you have that installed ahead of...

Front Office Manager from Luxury Hotels in San Jose (United States of America)

Recommend 10/10
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What do you like most?

We began using Kipsu at the beginning of 2016 and we have seen great improvement with our guest’s satisfaction. Texting is incredibly convientient and the proffered communcation of our guests. The ranki...

What do you dislike or think could be improved?

I wish the software integrated better with our existing systems but understand that this is probably out of Kipsu’s control. I would like a live leaderboard so we could see the ranking based on Avg. Res...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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Kipsu hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Kipsu Integrations

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