INTELITY Guest Mobile Apps with Mobile Key vs. Openkey.co:
Which Is Right for You?

The Decision

Choosing between INTELITY Guest Mobile Apps with Mobile Key and Openkey.co hinges on your hotel’s specific needs for guest experience, operational efficiency, and integration capabilities. Both solutions aim to modernize access and streamline check-in, but they diverge significantly in scope, features, and market presence. Your decision should be guided by which platform aligns best with your property’s brand, guest expectations, and technical environment.

INTELITY offers a broader suite of features beyond mobile keys, while OpenKey specializes solely in mobile key technology. Which one will provide the value and reliability your hotel needs to stay competitive?

Is INTELITY or OpenKey Better for Hotels?

Both INTELITY and OpenKey focus on contactless guest access, but INTELITY provides a comprehensive guest experience platform that includes mobile keys, in-room controls, messaging, and integrations. OpenKey, however, is dedicated exclusively to mobile key solutions, emphasizing ease of use and integration with lock hardware.

While INTELITY’s platform boasts 33 unique features and over 50 integrations, OpenKey’s core strength lies in its mobile key delivery and management, with just 5 exclusive features. Given the more extensive review base and recent feedback favoring INTELITY, it’s clear that INTELITY’s broader capabilities make it the more mature and versatile solution. Are you seeking a feature-rich platform or a specialized mobile key experience?

INTELITY vs OpenKey: Which Should Your Hotel Choose?

If your hotel aims to elevate guest engagement through a unified app that offers in-room controls, messaging, and digital check-in, INTELITY is the clear winner. It’s best suited for properties that want an all-in-one platform with proven scalability, especially in luxury, boutique, and resort segments.

If your priority is a straightforward mobile key solution that integrates with your existing lock systems and PMS, OpenKey is ideal. It’s particularly suitable for properties that want to implement contactless access quickly without additional features cluttering the experience. Given INTELITY’s higher review count and recent positive feedback, it remains the more reliable choice for most hotels.

Is INTELITY or OpenKey Easier to Use?

INTELITY’s platform scores 4.6/5 for ease of use, with many reviews praising its intuitive interface for both staff and guests. Its onboarding is rated 4.28/5, reflecting a generally smooth implementation, though some mention the process can be lengthy depending on vendor dependencies.

OpenKey’s ease of use scores 4.45/5, with reviews highlighting quick adoption and user-friendly app navigation. Its onboarding is rated slightly lower at 4.22/5, but support responsiveness helps offset potential hurdles.

Edge: INTELITY. Its broader feature set and slightly higher review count lend confidence to its usability, especially for hotels seeking a comprehensive solution.

Which Has Better Features: INTELITY or OpenKey?

INTELITY’s platform includes 33 features exclusive to it, such as guest messaging, in-room controls, digital menus, and analytics dashboards. It also offers extensive integrations with POS, PMS, and hotel systems, making it a versatile tool for operational management.

OpenKey provides 5 unique features, primarily focusing on mobile key delivery, notifications, and multi-property management. While effective for access control, it lacks the richer guest experience features found in INTELITY.

Edge: INTELITY. Its robust feature set and in-depth integration options make it a more comprehensive platform for hotels aiming for a fully digital guest experience.

Which Has Better Customer Support: INTELITY or OpenKey?

INTELITY’s support scores 4.62/5, with reviews praising its responsive customer success team, particularly during deployment and ongoing use. Users mention Jessie, their dedicated Customer Success Manager, as instrumental in resolving issues promptly.

OpenKey’s customer support scores 4.25/5, with some users appreciating quick responses but others citing delays or difficulty in resolving technical issues.

Edge: INTELITY. Its higher ratings and more extensive support network suggest more reliable assistance, especially for complex integrations and large-scale deployments.

Which Has More Integrations: INTELITY or OpenKey?

INTELITY boasts 56 verified partners, including major PMS and lock providers like SALTO, RoomKey, and SkyTouch. Its extensive integration ecosystem allows hotels to connect their existing systems effortlessly, reducing operational friction.

OpenKey has 34 verified partners, with notable integrations including RoomRaccoon, Winhotel, and SiteMinder. While these are valuable, the total integration count is lower, potentially limiting flexibility.

Edge: INTELITY. Its broader ecosystem supports more seamless integrations and future scalability.

Which Do Hoteliers Rate Higher: INTELITY or OpenKey?

INTELITY’s overall rating is 4.65/5 based on 29 reviews, with recent feedback emphasizing its feature richness and support. Hotels in resorts and boutique segments particularly praise its comprehensive platform, with an average rating of 4.73/5.

OpenKey’s overall rating is 4.26/5 from 69 reviews, with users valuing its simplicity and effectiveness for mobile key delivery. However, some recent reviews mention occasional connectivity issues.

Given the higher average rating and more recent positive trends, INTELITY is the preferred choice for most hotels.

How Much Do INTELITY and OpenKey Cost?

INTELITY’s pricing is not publicly disclosed; it typically involves a custom quote based on property size and feature requirements. This often includes a setup fee, licensing, and ongoing support costs.

OpenKey charges a base fee of $500, with no further monthly fees or implementation costs specified. This straightforward pricing makes OpenKey appealing for smaller properties or those seeking a simple solution.

What Type of Hotel Should Use INTELITY?

• Hotels that want a full guest experience platform, combining mobile keys, in-room controls, messaging, and analytics.
• Properties aiming for a high-tech, personalized guest journey.
• Hotels with the resources to implement and manage a comprehensive system.
• Large resorts, boutique hotels, and properties with complex operational needs.

Not ideal if you’re seeking a minimal, single-feature solution or have limited tech support resources.

What Type of Hotel Should Use OpenKey?

• Hotels that need a fast, reliable mobile key system with minimal additional features.
• Properties prioritizing simple contactless access during COVID-19 or for high-volume check-in periods.
• Hotels with existing PMS and lock system integrations supported by OpenKey.
• Smaller properties or chains that want straightforward, cost-effective mobile access.

Not ideal if you want a full guest experience platform or extensive in-room controls.

The Bottom Line for Hotels

INTELITY provides a multi-faceted platform that enhances guest satisfaction and operational efficiency through a wide array of features and integrations. Its high review count and recent positive feedback demonstrate a mature, reliable solution suitable for brands aiming for a fully digital guest journey.

OpenKey excels as a specialized mobile key provider, offering simplicity, quick deployment, and strong integration with lock hardware. It’s best suited for properties looking for a quick, cost-effective way to implement contactless access without the need for additional guest engagement features.

If your goal is to create a comprehensive digital hospitality experience, INTELITY is the clear choice, especially given its higher review volume and recent stellar ratings. However, for basic mobile access and minimal fuss, OpenKey remains a strong candidate, particularly for properties with existing PMS and lock system compatibility.

This comparison should guide your decision based on your property’s size, guest service ambitions, and technical infrastructure. Both solutions have their merits, but ultimately, INTELITY’s broader feature set and recent review momentum position it as the more dependable choice for most hotels today.