Openkey.co

4.4 (84 REVIEWS)

HTR Score icon
HT Score  
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

OpenKey is the leading provider of Digital Key solutions that allow your guests to unlock rooms with their mobile devices, saving them time — and saving you money.

More than 50% of OpenKey’s reviews come from United States of America.

What is OpenKey?

Founded in 2014 | Headquarters in Plano (United States) | 35 employees
Openkey.co is a digital key management platform designed to streamline the check-in process for hotels and resorts. It allows guests to bypass the front desk and access their rooms directly using mobile keys, enhancing guest satisfaction and reducing operational costs. OpenKey integrates seamlessly with existing Property Management Systems (PMS), making implementation straightforward and convenient. Additionally, the platform offers in-app communication and multi-room access features, further boosting operational efficiency. Hoteliers value OpenKey for its ability to advance their properties into a new era of contactless guest services and enhanced customer engagement.

Openkey.co Alternatives

Not sure if OpenKey is right for your hotel? Here are similar Hotel Keyless Entry Systems vendors that could be a good fit for your hotel:

  1. 1. Goki — Best for streamlining arrival with future-ready smart space solutions
  2. 2. OpenKey — Best for seamless mobile room access
  3. 3. 4SUITES — Best for adding mobile key without having to replace your existing locks.
  4. 4. INTELITY — Best for seamless guest experience integration
  5. 5. FLEXIPASS Keyless Mobile Access — Best for mobile keys, webkeys, and wallet keys for hotels.
  6. 6. Vingcard — Best for seamless access control solutions for hotels
  7. 7. dormakaba — Best for seamless access control solutions
  8. 8. EntryReady — Best for seamless mobile key access
  9. 9. Wieldy — Best for digitalizing hospitality with slim keycard and mobile key enabled locks
  10. 10. SALTO Systems — Best for seamless access control solutions

Capabilities

Digital Key

SDK to add to your existing app

Door lock compatability

Streamline the check-in & out process

Cut down operational costs

Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Available Add-ons & Modules

Openkey Guest App

Hotel Guest Apps
Besides the uber-convenience provided by our digital key, the OpenKey app allows guests to share their keys, view your hotel’s amenities and vital information, access exclusive areas, and so much more.

INCLUDED

OpenKey Reviews Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.4/5
ROI
4.5/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Openkey.co is the #1 most trending product in the Hotel Keyless Entry Systems category (out of 40) and the #55 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

OpenKey’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
90 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

OpenKey Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

OpenKey Average OpenKey

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Popularity by Segment

Size

5 | Small (10-24 room)

20 | Medium (25-74 room)

45 | Large (75-199 room)

12 | X-Large (200+ room)

Country

81 | United States of America

1 | Canada

1 | Vietnam

Type

60 | Boutiques

60 | Luxury Hotels

44 | Resorts

24 | Bed & Breakfast & Inns

23 | City Center Hotels

13 | Hostels

10 | Branded Hotels

7 | Motels

5 | Airport/Conference Hotels

4 | Limited Service & Budget Hotels

3 | RV Parks & Campgrounds

2 | Casinos

2 | Extended Stay & Serviced Apartments

2 | Vacation Rentals & Villas

Region

82 | North America

1 | Asia Pacific

Category

84 | Hotel Keyless Entry Systems

OpenKey Reviews

Hotelier Rating

Excellent
60
Very Good
6
Average
10
Poor
2
Terrible
6

Property Size

  • Small (5)
  • Medium (20)
  • Large (45)
  • X-Large (12)

Country

  • United States of America
    United States of America
    (81)
  • Canada
    Canada
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (82)
  • Asia Pacific
    Asia Pacific
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like OpenKey for its efficiency in streamlining the check-in process and improving guest satisfaction. The ability to bypass the front desk and access rooms directly through mobile keys significantly enhances the guest experience and reduces operational costs. The platform also integrates well with existing PMS and offers functionalities like in-app communication and multi-room access. Users appreciate its impact on operational efficiency, though some report technical and integration issues.

AI-generated from the text of customer reviews

Guest Satisfaction
App Usability
Bypass Front Desk
Customer Support
Guest Communication
Technical Issues
Contactless Check-In
Integration Issues
Multi-Room Access
Battery Life
10

Very useful and convenient way of entering the rooms. Seamless and contactless

Sales Coordinator from 100 to 199 room Boutique in Washington DC (United States of America)

Verified
1 months ago
I like how reliable Open Key is. If I forget the physical keys to the room, I can just use the app to enter the room which is very useful. It saves the trip I would have to make to the front desk.
Country United States of America
Sales Coordinator
Large Hotel
10

Excellent Product

General Manager from 100 to 199 room Boutique in Washington DC (United States of America)

Verified
1 months ago
I really enjoy that I get access to my room without having to remember hotel room keys every time. I simply downloaded the app once and am able to use my cell phone to gain access to my room.
Country United States of America
General Manager
Large Hotel
10

After-hours ease

General Manager from 25-49 room Boutique in Sister Bay (United States of America)

Verified
1 months ago
OpenKey has been a terrific partner since launching our hotel in 2021. With a small staff and limited hours of operation at our front desk, OpenKey has allowed us to serve our guests at all hours of the day and night.
Country United States of America
General Manager
Medium Hotel
10

Hotel Keyless Entry

Director of Front Office from 100 to 199 room Luxury Hotel in Key West (United States of America)

Verified
1 months ago
As a hotel operator, I love the ease and automation of Open Key. Guests are automatically contacted to opt in to utilize Keyless entry. It is a seamless process and guest truly appreciate the option.
Country United States of America
Director of Front Office
Large Hotel
10

Guests love it

General Manager from 100 to 199 room Boutique in Chicago (United States of America)

Verified
1 months ago
The platform is easy to use and our guests love the feature. Installation was simple and tech support is always available if we need them.
Country United States of America
General Manager
Large Hotel
10

Historic Inns of Annapolis loves Open Key!

General Manager from 100 to 199 room Bed & Breakfast & Inn in Annapolis (United States of America)

Verified
1 months ago
Wonderful service and our guests really love the convenience. The platform for associate access is an awesome feature as well
Country United States of America
General Manager
Large Hotel
7

Good resource

Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in Santa Fe (United States of America)

Verified
1 months ago
This is a great resource to have for our guest. It comes in very handy if a guest forgets their key in their room, they have an extra one already and do not have to come to the desk to get a new key.
Country United States of America
Front Office Manager
Large Hotel
10

Keyless entry made easy!

TF GM from 100 to 199 room Boutique in Lakeway (United States of America)

Verified
1 months ago
I really like how the guests are automatically sent a message to utilize the keyless entry via OpenKey. Super easy and convenient for everyone involved!
Country United States of America
TF GM
Large Hotel
10

Ease of use for Hotel Guest

General Manager from 200 to 499 room City Center Hotel in Washington (United States of America)

Verified
1 months ago
The feedback that we have received from our Guests that use OpenKey has been nothing but positive! They love the ease of use and convenience
Country United States of America
General Manager
X-Large Hotel
9

Great Experience

Front desk Manager from 75-99 room Bed & Breakfast & Inn in Anaheim (United States of America)

Verified
11 months ago
This has made the check-in process to be the smoothest that it could be. Great for notifying guest when their room becomes available.
Country United States of America
Front desk Manager
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

OpenKey provides an outstanding mobile and keyless entry solution for all types of hotels. They seamlessly integrate with our Guest Management System and we couldn't be happier to be working with their team.

Question:

What differentiates this product or service from the competition?

Answer:

OpenKey's mobile and keyless entry solution is extremely easy to implement and work with. Their engineering team is top notch and they are absolute leaders in the space. I cannot recommend them as a partner enough.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If I could provide one good piece of advice to any technology partner or hotelier thinking of working with the OpenKey team, it would be to rely on their knowledge to determine the best implementation possible.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Stephen Alemar Content Marketing Manager @ Canary Technologies
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Bryan Michalis Head of Marketing @ Canary Technologies
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Stephen Alemar Content Marketing Manager @ Canary Technologies
RecommendationAvatar
Bryan Michalis Head of Marketing @ Canary Technologies
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
Are you a consultant or vendor that recommends OpenKey? Leave a recommendation

OpenKey Integrations

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Support

Unverified

OpenKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

88%

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