Openkey.co
4.3 (79 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Openkey.co
Ranked 3 (out of 41) in Hotel Keyless Entry Systems
OpenKey is the leading provider of Digital Key solutions that allow your guests to unlock rooms with their mobile devices, saving them time — and saving you money.
87% recommended by 44 hotels
Sydell Group, Hersha Hospitality, Highgate Hotels & 41 others
What is OpenKey?
Founded in 2014 | Headquarters in Plano (United States) | 35 employees
Openkey.co is a digital key management platform designed to streamline the check-in process for hotels and resorts. It allows guests to bypass the front desk and access their rooms directly using mobile keys, enhancing guest satisfaction and reducing operational costs. OpenKey integrates seamlessly with existing Property Management Systems (PMS), making implementation straightforward and convenient. Additionally, the platform offers in-app communication and multi-room access features, further boosting operational efficiency. Hoteliers value OpenKey for its ability to advance their properties into a new era of contactless guest services and enhanced customer engagement.
Capabilities
Digital Key
Digital Key
OpenKey’s digital key allows guests to check in and out of their rooms and unlock their doors using their mobile devices. Fast, easy, and ultra secure.
SDK to add to your existing app
SDK to add to your existing app
Upgrade the abilities of your existing hotel’s app with ease thanks to OpenKey’s incredible Software Development Kit (SDK)
Door lock compatability
Door lock compatability
Together with leading lock brands, OpenKey offers locks ready to go with our next-gen digital key technology
Streamline the check-in & out process
Streamline the check-in & out process
Streamline the check-in & out process for guests and staff
Cut down operational costs
Cut down operational costs
Cut down operational costs across the board
Hospitalitys Leading Digital Key Technology
Hospitalitys Leading Digital Key Technology
OpenKey is the largest independent digital key provider in the hospitality industry. Through robust automated testing in our robotics testing lab, we ensure that our digital key technology is the most performant and reliable in the industry, which means happy guests and less stress on your staff. Learn more: ww.openkey.co
Features
Door Hardware
4/5 features
Access Management
4/5 features
Guest App
4/5 features
Compatibility
4/5 features
Available Add-ons & Modules
Openkey Guest App
Hotel Guest Apps
Besides the uber-convenience provided by our digital key, the OpenKey app allows guests to share their keys, view your hotel’s amenities and vital information, access exclusive areas, and so much more.
OpenKey Reviews Summary
Ease of Use
4.5/5
Customer Support
4.3/5
ROI
4.5/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Openkey.co is the #5 most trending product in the Hotel Keyless Entry Systems category (out of 41) and the #193 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOpenKey’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
OpenKey Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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OpenKey Case Studies
OpenKey doesn’t have any case studies available
References
"We want our guests to experience everything Winnipeg has to offer, and no one wants to spend time in a check-in line or waiting for a replacement room key when they could be out on the town. We’re delighted to introduce the next generation OpenKey experience to our valued guests."
Mike Roziere
General Manager @
Resort and Conference Center at Hyannis
"At Lakeway Resort and Spa we strive to provide our guests with the best experience possible. As a AAA Four Diamond resort, our guests expect us to offer the latest amenities and benefits, that’s why we are excited to be offering OpenKey."
Blake Doran
General Manager @
Lakeway Resort & Spa
"Partnering with OpenKey was an opportunity that we couldn’t pass up. The technology is a step forward in the anticipatory service that we provide our guests, seamlessly complementing our onsite programming and better enabling us to ensure extraordinary luxuries from the moment of – and even prior to – their arrival at our beautiful, oceanfront location."
David Marlotti
General Manager @
One Ocean Resort & Spa
"Partnering with OpenKey makes perfect sense for us. The technology means one less hassle for travelers to deal with during their visit to the Florida Keys. It also complements our enduring focus on sustainability and the preservation of Key West, while enabling us to ensure guests a relaxing stay along the clear waters of the Gulf of Mexico.<br />"
Joseph Dantoni
General Manager @
Pier House Resort & Spa
Featured Customers
Popularity by Segment
Size
5 | Small (10-24 room)
19 | Medium (25-74 room)
41 | Large (75-199 room)
12 | X-Large (200+ room)
Country
76 | United States of America
1 | Canada
1 | Vietnam
Type
58 | Boutiques
56 | Luxury Hotels
41 | Resorts
23 | Bed & Breakfast & Inns
21 | City Center Hotels
12 | Hostels
9 | Branded Hotels
7 | Motels
5 | Airport/Conference Hotels
4 | Limited Service & Budget Hotels
3 | RV Parks & Campgrounds
2 | Casinos
2 | Extended Stay & Serviced Apartments
2 | Vacation Rentals & Villas
Region
77 | North America
1 | Asia Pacific
Category
79 | Hotel Keyless Entry Systems
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like OpenKey for its efficiency in streamlining the check-in process and improving guest satisfaction. The ability to bypass the front desk and access rooms directly through mobile keys significantly enhances the guest experience and reduces operational costs. The platform also integrates well with existing PMS and offers functionalities like in-app communication and multi-room access. Users appreciate its impact on operational efficiency, though some report technical and integration issues.
AI-generated from the text of customer reviews
Looking for specific info?
9
Great Experience
Front desk Manager from 75-99 room Bed & Breakfast & Inn in Anaheim (United States of America)
Verified
9 months ago
This has made the check-in process to be the smoothest that it could be. Great for notifying guest when their room becomes available.
United States of America
United States of America
Front desk Manager
Large Hotel
7
Open Key at Hotel Covington, Kentucky
Asst Dir Guest Services from 100 to 199 room Boutique in Covington (United States of America)
Verified
10 months ago
I like how convenient mobile key makes the check-in process for guests. Once they're checked-into my property's PMS, their key downloads almost instantly to their mobile device!
United States of America
United States of America
Asst Dir Guest Services
Large Hotel
10
Open Key
VP/General Manager from 50-74 room Boutique in Yountville (United States of America)
Verified
10 months ago
Guests really like the ability to by pass the desk and go directly to their room. It is very use friendly and reliable
United States of America
United States of America
VP/General Manager
Medium Hotel
10
open key is great make our life easy , because help us to just use our phone without loosing our key.
ag from 25-49 room Bed & Breakfast & Inn in Fort Worth (United States of America)
Verified
11 months ago
I like the make easier just using our phone. and we don't have to worried about carrying a key, is a awsome app
United States of America
United States of America
ag
Medium Hotel
9
The app is easy to use, customer service is attentive and very helpful. Great product.
Rooms Division Manager from 25-49 room Bed & Breakfast & Inn in Fort Worth (United States of America)
Verified
11 months ago
I like how easy the application is to use. It is user friendly for everybody. It has modernized our property.
United States of America
United States of America
Rooms Division Manager
Medium Hotel
7
Reliable, most of the time.
Managing Principle from 25-49 room Bed & Breakfast & Inn in Bar Harbor (United States of America)
Verified
14 months ago
When everything is working properly Openkey is great. It frees up a lot of our time not having to check people in and the guests like it because they can go right to their room.
United States of America
United States of America
Managing Principle
Medium Hotel
10
Easy to use and reliable support
Senior Sales Manager from 200 to 499 room Luxury Hotel in New Orleans (United States of America)
Verified
2 years ago
Makes the check in experience more efficient and guest-friendly. Takes pressure off our agents during busy periods of time daily
United States of America
United States of America
Senior Sales Manager
X-Large Hotel
10
Convenience
Catering Manager from 200 to 499 room Luxury Hotel in New Orleans (United States of America)
Verified
2 years ago
Everything is on your cell phone these days. It adds an extra convenience. It is easy to use also and easy instructions on how to use it.
United States of America
United States of America
Catering Manager
X-Large Hotel
10
Great end user experience
General Manager from 100 to 199 room Boutique in Chicago (United States of America)
Verified
2 years ago
Installation was easy and thorough. The product itself has worked well the entire time. The team enjoys working with it in comparison to prior system. Flawless
United States of America
United States of America
General Manager
Large Hotel
10
Great key system
General Manager from 200 to 499 room Luxury Hotel in New Orleans (United States of America)
Verified
2 years ago
OPEN KEY allows our tech savvy guests to bypass our key making process. it ensures they have no worries about a lost or key left behind n the room. It also allows us to continue to help guests during our often times turbulent weather when we lose access to our internet.
United States of America
United States of America
General Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
OpenKey provides an outstanding mobile and keyless entry solution for all types of hotels. They seamlessly integrate with our Guest Management System and we couldn't be happier to be working with their team.
Showing all answers to: "What does this product or service do well?"
OpenKey provides an outstanding mobile and keyless entry solution for all types of hotels. They seamlessly integrate with our Guest Management System and we couldn't be happier to be working with their team.
OpenKey offers a modern digital key for the modern guest. Their UX is simple to use and is reliable. Our mutual customers have had a lot of success utilizing Canary's Contactless Check-In with OpenKeys solutions.
The OpenKey app is the industry standard for universal mobile key technology and is an innovative and modern keyless entry solution that is easily integrated into a property's existing infrastructure.
Question:
What differentiates this product or service from the competition?
Answer:
OpenKey's mobile and keyless entry solution is extremely easy to implement and work with. Their engineering team is top notch and they are absolute leaders in the space. I cannot recommend them as a partner enough.
Showing all answers to: "What differentiates this product or service from the competition?"
OpenKey's mobile and keyless entry solution is extremely easy to implement and work with. Their engineering team is top notch and they are absolute leaders in the space. I cannot recommend them as a partner enough.
OpenKey has both the software and hardware components to make sure they have one integrated solution for digital keys. Their UX and reliability is also great from what we hear from our customers. Their team is also very strong.
A leading mobile access solution in the hospitality industry, OpenKey is partnered with all major global lock companies, allowing lodging operations to integrate OpenKey with their existing electronic lock system if desired. Based on our experience, and from feedback from our mutual customers, the OpenKey team is great to work with. They are collaborative and committed, and quick to respond to resolve any service issues.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If I could provide one good piece of advice to any technology partner or hotelier thinking of working with the OpenKey team, it would be to rely on their knowledge to determine the best implementation possible.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If I could provide one good piece of advice to any technology partner or hotelier thinking of working with the OpenKey team, it would be to rely on their knowledge to determine the best implementation possible.
If you're considering digital keys, OpenKey should definitely be considered as an option. The integrated hardware and software solutions is a key differentiator that makes their solution appealing and worth considering. Their team is also great to work with and understands hospitality.
As mentioned above, our experience with the team behind OpenKey has been excellent. We're confident that lodging operators will find OpenKey an extremely well-supported product. We recommend checking that OpenKey integrates with your property's PMS to fully automate mobile key delivery to guests upon check-in.
Recommended by
Stephen Alemar
Content Marketing Manager
@
Canary Technologies
Bryan Michalis
Head of Marketing
@
Canary Technologies
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Stephen Alemar
Content Marketing Manager
@
Canary Technologies
Bryan Michalis
Head of Marketing
@
Canary Technologies
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Are you a consultant or vendor that recommends OpenKey?
Leave a recommendation
Posts
OpenKey
6 days ago
OpenKey Appoints Erynn Torrenga as New Vice President of Sales
OpenKey
4 months ago
OpenKey’s Automated Digital Key Now Available on Oracle Cloud Marketplace
OpenKey
1 year ago
OpenKey Releases All-New Guest App
OpenKey
2 years ago
Openkey Announces Appointment of Stephen Bodnar as CEO
OpenKey
3 years ago
OpenKey and Cloudbeds Launch Integration to Streamline Contactless Check-Ins and Digital Keys
OpenKey Integrations
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Support
Unverified
OpenKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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