Openkey.co

4.3 (79 REVIEWS)

HTR Score icon
HT Score  
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 4 (out of 40) in Hotel Keyless Entry Systems

OpenKey is the leading provider of Digital Key solutions that allow your guests to unlock rooms with their mobile devices, saving them time — and saving you money.

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Ratings Summary

4.3
Very Good
Ease of Use
4.5/5
Customer Support
4.3/5
ROI
4.5/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Openkey.co is the #6 most trending product in the Hotel Keyless Entry Systems category (out of 40) and the #192 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

OpenKey’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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87 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Openkey.co
Founded in 2014 | Headquarters in Plano (United States) | 35 employees
OpenKey has partnered with hotels and resorts around the world develop a contactless guest experience they benefit from as much as their guests do. We work with your existing PMS platform to advance your property into an exciting new era of guest services and customer engagement. Our platform enables a seamless transition to contactless guest services with Digital Key entry, hotel-specific apps, and much more to complete your tailored mobile check-in experience.

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Capabilities

Digital Key

SDK to add to your existing app

Door lock compatability

Streamline the check-in & out process

Cut down operational costs

Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Available Add-ons & Modules

Openkey Guest App

Hotel Guest Apps
Besides the uber-convenience provided by our digital key, the OpenKey app allows guests to share their keys, view your hotel’s amenities and vital information, access exclusive areas, and so much more.

INCLUDED

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

OpenKey Average OpenKey

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Success Stories

4

References

6

Featured Customers

Success Stories

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OpenKey doesn’t have any case studies available

Popularity by Segment

Size

5 | Small (10-24 room)

17 | Medium (25-74 room)

40 | Large (75-199 room)

13 | X-Large (200+ room)

Country

77 | United States of America

1 | Canada

1 | Vietnam

Type

53 | Luxury Hotels

43 | Boutiques

33 | Resorts

15 | Bed & Breakfast & Inns

14 | City Center Hotels

12 | Hostels

7 | Branded Hotels

7 | Motels

2 | Airport/Conference Hotels

2 | RV Parks & Campgrounds

2 | Vacation Rentals & Villas

1 | Casinos

1 | Extended Stay & Serviced Apartments

Region

78 | North America

1 | Asia Pacific

Category

79 | Hotel Keyless Entry Systems

Hotelier Rating

Excellent
56
Very Good
6
Average
9
Poor
2
Terrible
6

Property Size

  • Small (5)
  • Medium (17)
  • Large (40)
  • X-Large (13)

Country

  • United States of America
    United States of America
    (77)
  • Canada
    Canada
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (78)
  • Asia Pacific
    Asia Pacific
    (1)
9

Great Experience

Front desk Manager from 75-99 room Bed & Breakfast & Inn in Anaheim (United States of America)

Verified
6 months ago
This has made the check-in process to be the smoothest that it could be. Great for notifying guest when their room becomes available.
Country United States of America
Front desk Manager
Large Hotel
7

Open Key at Hotel Covington, Kentucky

Asst Dir Guest Services from 100 to 199 room Boutique in Covington (United States of America)

Verified
7 months ago
I like how convenient mobile key makes the check-in process for guests. Once they're checked-into my property's PMS, their key downloads almost instantly to their mobile device!
Country United States of America
Asst Dir Guest Services
Large Hotel
10

Open Key

VP/General Manager from 50-74 room Luxury Hotel in Yountville (United States of America)

Verified
8 months ago
Guests really like the ability to by pass the desk and go directly to their room. It is very use friendly and reliable
Country United States of America
VP/General Manager
Medium Hotel
10

open key is great make our life easy , because help us to just use our phone without loosing our key.

ag from 25-49 room Bed & Breakfast & Inn in Fort Worth (United States of America)

Verified
8 months ago
I like the make easier just using our phone. and we don't have to worried about carrying a key, is a awsome app
Country United States of America
ag
Medium Hotel
9

The app is easy to use, customer service is attentive and very helpful. Great product.

Rooms Division Manager from 25-49 room Bed & Breakfast & Inn in Fort Worth (United States of America)

Verified
8 months ago
I like how easy the application is to use. It is user friendly for everybody. It has modernized our property.
Country United States of America
Rooms Division Manager
Medium Hotel
7

Reliable, most of the time.

Managing Principle from 25-49 room Bed & Breakfast & Inn in Bartlett (United States of America)

Verified
11 months ago
When everything is working properly Openkey is great. It frees up a lot of our time not having to check people in and the guests like it because they can go right to their room.
Country United States of America
Managing Principle
Medium Hotel
10

Easy to use and reliable support

Senior Sales Manager from 200 to 499 room Luxury Hotel in New Orleans (United States of America)

Verified
18 months ago
Makes the check in experience more efficient and guest-friendly. Takes pressure off our agents during busy periods of time daily
Country United States of America
Senior Sales Manager
X-Large Hotel
10

Convenience

Catering Manager from 200 to 499 room Luxury Hotel in New Orleans (United States of America)

Verified
18 months ago
Everything is on your cell phone these days. It adds an extra convenience. It is easy to use also and easy instructions on how to use it.
Country United States of America
Catering Manager
X-Large Hotel
10

Great end user experience

General Manager from 100 to 199 room Boutique in Chicago (United States of America)

Verified
18 months ago
Installation was easy and thorough. The product itself has worked well the entire time. The team enjoys working with it in comparison to prior system. Flawless
Country United States of America
General Manager
Large Hotel
10

Great key system

General Manager from 200 to 499 room Luxury Hotel in New Orleans (United States of America)

Verified
18 months ago
OPEN KEY allows our tech savvy guests to bypass our key making process. it ensures they have no worries about a lost or key left behind n the room. It also allows us to continue to help guests during our often times turbulent weather when we lose access to our internet.
Country United States of America
General Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

OpenKey provides an outstanding mobile and keyless entry solution for all types of hotels. They seamlessly integrate with our Guest Management System and we couldn't be happier to be working with their team.

Question:

What differentiates this product or service from the competition?

Answer:

OpenKey's mobile and keyless entry solution is extremely easy to implement and work with. Their engineering team is top notch and they are absolute leaders in the space. I cannot recommend them as a partner enough.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If I could provide one good piece of advice to any technology partner or hotelier thinking of working with the OpenKey team, it would be to rely on their knowledge to determine the best implementation possible.

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Support

Unverified

OpenKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

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Response Time

Less than a day

Recommended

87%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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