The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Jaras shines , with exclusive features like On premise and Guest Messaging.
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Payment processing and Mobile App.
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $1,000/mo | From $1,000/mo |
| Verified Reviews | 0 | 209 |
After analyzing 209 verified reviews, Jaras users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
Choosing between Jaras by Jaras and RoomRaccoon PMS hinges on your hotel’s specific needs, budget, and growth plans. Both systems aim to streamline operations, but they approach this goal differently. Jaras offers a centralized, cloud-native platform designed for multi-property management with automation and extensive reporting, while RoomRaccoon caters to smaller, independent hotels looking for an intuitive, all-in-one system with strong automation features. Which one aligns better with your hotel’s current scale and future ambitions?
Jaras emphasizes automation, broad integrations, and comprehensive management, making it ideal for growing portfolios. RoomRaccoon focuses on ease of use, automation, and affordable scalability, suited for small hotels and boutique properties. Are you prepared to prioritize a scalable enterprise system or a user-friendly platform that accelerates daily tasks?
Both products aim to improve operational efficiency and guest management, but their target markets differ significantly. Jaras positions itself as a modern, cloud-native platform ideal for hotels, resorts, and serviced apartments seeking extensive automation and data insights. It centralizes reservations, financial workflows, and distribution, offering deep control but requiring more training and setup.
In contrast, RoomRaccoon is tailored for independent hotels and small operators wanting an easy-to-implement, all-in-one solution. Its focus on automation, user-friendly interface, and integrated booking engine reduces manual work and simplifies guest communication. Do you need a robust system that supports a growing property portfolio or a straightforward platform to manage a boutique operation efficiently?
Jaras’s recent reviews are scarce, which diminishes confidence in its current performance, whereas RoomRaccoon’s 169 reviews, mostly recent, reflect a proven track record. RoomRaccoon’s 4.88-star rating and 94% likelihood to recommend showcase its popularity among small hoteliers. Are you comfortable investing in a system with limited recent feedback or one with a strong, positive community backing?
If your hotel is a small, independent property looking for a flexible, easy-to-use platform that consolidates reservations, automates guest communication, and manages bookings efficiently, RoomRaccoon is the better choice. Its intuitive interface, 40+ unique features, and high customer satisfaction make it ideal for hotels aiming to increase direct bookings and streamline daily tasks.
However, if your hotel operates across multiple locations, requires detailed reporting, automated financial workflows, and advanced distribution management, Jaras could be more suitable—assuming its performance improves with more recent reviews. Its focus on automation and integration suggests it’s designed for larger, growing portfolios. Do you prioritize a mature, community-supported system or a newer platform with broad automation capabilities?
Given the current review landscape and user feedback, RoomRaccoon’s proven track record makes it the clear leader for small to medium independent hotels. Are you ready to leverage a platform with a history of satisfied users and recent active development?
RoomRaccoon scores highly on ease of use, with a 4.74/5 rating, and many users praise its intuitive, simple interface. New staff can learn it quickly, and onboarding is smooth, as reflected in its 4.61/5 onboarding rating. Users mention that automations like guest communication and invoicing significantly reduce training time and operational errors.
Jaras, by comparison, has zero reviews, making it impossible to accurately gauge its user experience. Given its cloud-native design, it likely offers modern interfaces, but without user feedback, it’s uncertain how accessible or friendly it is for your team.
Edge: RoomRaccoon.
RoomRaccoon offers a vast array of features—40 unique tools including channel management, booking engine, online check-in, automated pricing, guest CRM, and integrated POS—far exceeding Jaras’s five exclusive features. It also covers detailed revenue management, multi-currency support, and mobile app functionalities, making it highly versatile for small hotel operations.
Jaras provides five features such as digital registration, guest messaging, and on-premise management, but lacks the extensive automation and integration options that RoomRaccoon offers. Its feature set may not satisfy properties needing advanced operational tools.
Edge: RoomRaccoon.
RoomRaccoon maintains a 4.53/5 customer support rating, with recent reviews highlighting its responsive and knowledgeable team. Users report that support agents are eager to assist, and onboarding partnerships are smooth—many call out the helpfulness of the support team.
Jaras, with no reviews, offers an unknown support experience. Given the importance of reliable support for critical systems, RoomRaccoon’s established reputation provides more confidence.
Edge: RoomRaccoon.
RoomRaccoon boasts 88 verified integrations, including popular partners like Sage, Becurious, and Paxxio, with continuous updates and new connections adding flexibility. Its extensive marketplace allows seamless linking with payment systems, CRS, and other hospitality tools.
Jaras has no verified integrations listed, which could hinder its ability to connect with other essential systems. For a hotel relying on multiple tools, this limits operational agility.
Edge: RoomRaccoon.
RoomRaccoon’s 4.88/5 rating reflects high satisfaction across various hotel segments, especially boutique hotels and independents, with recent reviews praising its automation, ease of use, and support. Hotels like Buff and Fellow and Vive La Vie report remarkable revenue improvements and time savings.
Jaras’s rating is 0/5 with no reviews, so no customer feedback exists to compare. Based on available data, RoomRaccoon’s high ratings make it the clear choice.
Edge: RoomRaccoon.
Both products list a base price of $1,000, with no mention of additional implementation fees, monthly fees, or free trials. However, the lack of detailed pricing options suggests a straightforward flat fee for both, potentially limiting flexibility for smaller hotels.
Given the similar pricing, the decision hinges more on features and support rather than cost.
Not ideal if your hotel is small, seeking rapid deployment, or prioritizes user-friendly interfaces without complex setup.
Bullets:
Not ideal if:
Not ideal if your property is large, complex, or needs specialized enterprise features like advanced revenue management or multi-property dashboards.
Bullets:
Not ideal if:
RoomRaccoon’s key advantage lies in its proven track record, high user ratings, and extensive feature set tailored for small to mid-sized hotels. Its ease of use, automation, and strong customer support make it especially suitable for independent operators seeking rapid operational improvements.
Jaras aims to serve larger, multi-property portfolios with comprehensive automation and reporting, but its current lack of recent reviews makes its performance unverified. For most hotels evaluating today, RoomRaccoon offers a safer, more reliable choice with tangible benefits.
If your hotel is small or boutique, RoomRaccoon’s intuitive platform and active user base provide the confidence you need to move forward. Larger chains or resorts should consider Jaras if they need advanced control and are willing to wait for more user feedback to confirm its capabilities.
In conclusion, for immediate value, proven performance, and user satisfaction, RoomRaccoon is the recommended option. Are you ready to streamline your operations and boost guest satisfaction with a platform trusted by hundreds of hoteliers?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $1,000/mo | From $1,000/mo |
According to HTR's product database, Jaras and RoomRaccoon PMS share 11 features. Here are the key differences — features one has that the other lacks.
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| Automated night audit | ||
| Base Pricing | ||
| Booking Engine | ||
| Channel Manager | ||
| Custom rates | ||
| Digital Registration | ||
| Group functionality | ||
| Guest Messaging | ||
| On premise | ||
| Online 24/7 support | ||
| Payment processing |
Showing top differences. 33 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
Unique capabilities
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Jaras and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. Jaras offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Jaras: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Jaras has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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