LIKE MAGIC (Staff App) vs. Mitel (MiCloud):
Which Is Right for You?

The Decision

Choosing between LIKE MAGIC (Staff App) and Mitel (MiCloud) hinges on the core challenges your hotel faces. LIKE MAGIC aims to automate and streamline staff collaboration and guest interactions, centralizing operations for efficiency and guest satisfaction. Mitel, however, offers a broad cloud communications platform primarily designed to improve internal and external communication flows. If your hotel needs a comprehensive staff collaboration tool, LIKE MAGIC clearly addresses this. But do you seek a general communication system, or a specialized guest operations platform?

LIKE MAGIC is tailored specifically for hotel staff collaboration, guest experience automation, and operational efficiency. Mitel provides a more generic communication suite suitable for many industries but lacks hotel-specific features. Which set of features best aligns with your hotel’s priorities?

Is LIKE MAGIC or Mitel Better for Hotels?

LIKE MAGIC and Mitel serve fundamentally different purposes. LIKE MAGIC is a guest journey management system focused on automating tasks such as check-ins, guest messaging, and service requests. Mitel is a communication platform that handles calls, messaging, and collaboration across devices, but without hotel-specific functions. Given your hotel’s need for a tailored guest experience platform, LIKE MAGIC offers more direct relevance.

Mitel’s strengths lie in internal communication, VoIP calling, and contact center capabilities, but it does not provide the hotel-centric features like digital check-in, guest messaging, or automation. Is your primary goal to streamline guest interactions or internal staff communication? If it’s the former, LIKE MAGIC is the better choice.

LIKE MAGIC vs Mitel: Which Should Your Hotel Choose?

If your hotel needs an all-in-one platform to automate guest operations and improve staff efficiency, go with LIKE MAGIC. Its 16 recent reviews and a perfect 9.94/5 NPS score—and 99% likelihood to recommend—speak to its effectiveness in hospitality. Conversely, Mitel has no recent reviews or a clear user base in the hotel industry, making it less relevant unless your focus is purely internal enterprise communication.

Hotels with a focus on guest experience automation, digital check-in, and operational streamlining should select LIKE MAGIC. If your team requires a flexible, cloud-based communication system for internal use, Mitel might be suitable, but the lack of recent hotel-specific feedback weakens its case here.

Is LIKE MAGIC or Mitel Easier to Use?

LIKE MAGIC’s user ratings highlight an exceptionally intuitive platform, rated 5/5 for ease of use and onboarding, with only 16 reviews. Users praise its user-friendly interface, mobile accessibility, and quick setup, often mentioning that staff adoption is seamless. Mitel, however, has no recent reviews or ratings, making it impossible to assess ease of use or onboarding for hotel teams.

Given the high ratings and recent positive reviews, LIKE MAGIC clearly offers a smoother, more accessible experience for hotel staff. Edge: LIKE MAGIC.

Which Has Better Features: LIKE MAGIC or Mitel?

LIKE MAGIC offers 12 unique features tailored for hotel operations, including work prioritization, file library support, case management, real-time task tracking, virtual logbooks, late checkouts, multi-property monitoring, analytics dashboards, automated replies, message templates, and open API. Mitel provides no hotel-specific features, focusing instead on core communication functionalities.

LIKE MAGIC’s extensive feature set directly targets hotel operational needs, giving it a substantial advantage. Mitel’s lack of industry-specific features makes it less suitable for hotel-specific workflows. Edge: LIKE MAGIC.

Which Has Better Customer Support: LIKE MAGIC or Mitel?

LIKE MAGIC’s customer support ratings are excellent, with a 4.88/5 score and reviews praising its responsive, helpful team. Users often mention that support is quick, dedicated, and instrumental in onboarding and ongoing success. Mitel, however, has no recent review data, so support quality for hotel use remains unverified.

Given the recent, high praise for LIKE MAGIC’s customer service, it’s the safer choice. Edge: LIKE MAGIC.

Which Has More Integrations: LIKE MAGIC or Mitel?

LIKE MAGIC integrates with 10 verified partners, including major hospitality and tech solutions like 4SUITES, apaleo, Oracle Hospitality, Mews, SALTO Systems, and Triptease. Mitel shows no verified integrations in the hotel space, and its compatibility with hotel-specific systems is unclear.

The ability to connect with other hotel systems makes LIKE MAGIC a more flexible, scalable platform. Edge: LIKE MAGIC.

Which Do Hoteliers Rate Higher: LIKE MAGIC or Mitel?

LIKE MAGIC’s recent reviews consistently praise its ease of use, support, and impact on operations. Hotels in segments like extended stays and boutique hotels—comprising 43% and 13% of its user base—rate it highly, with an average review score of 4/5. Mitel offers no recent reviews or hotel segment data, so direct hotel ratings are unavailable.

The recent, positive feedback for LIKE MAGIC confirms it’s more valued among hotel users. Edge: LIKE MAGIC.

How Much Do LIKE MAGIC and Mitel Cost?

LIKE MAGIC’s pricing starts at $1,100 per month, with no freemium options, implementation fees, or trial periods. Mitel’s pricing isn’t publicly available, which makes direct comparison difficult.

Given the transparent pricing model of LIKE MAGIC, it offers clear value for hotels seeking automation and staff collaboration tools.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels that prioritize guest experience automation, such as contactless check-in and messaging.
• Teams that want to reduce staffing needs through operational automation.
• Hotels with multiple properties, aiming for centralized management.
• Hotels looking for a user-friendly, quick-to-implement platform.
• Properties seeking excellent support and ongoing updates.
• Not ideal if your hotel primarily needs internal communication tools without guest-facing features.

What Type of Hotel Should Use Mitel?

• Hotels that need a reliable, scalable VoIP or unified communications platform.
• Teams that require robust internal call management, conferencing, and messaging.
• Hotels with existing enterprise IT infrastructure seeking integration with business systems.
• Hotels that prioritize internal staff communication over guest-facing automation.
• Not ideal if you want a hotel-specific guest experience platform with automation features.

LIKE MAGIC vs Mitel: The Bottom Line for Hotels

LIKE MAGIC offers a dedicated, feature-rich platform tailored for hotel operations, with recent reviews validating its ease of use, support, and effectiveness. Mitel, while a competent business communication system, lacks recent hotel-specific feedback and features, making it less suitable for hospitality.

If your goal is to automate guest interactions, streamline staff workflows, and centralize property management, LIKE MAGIC is the clear choice. For internal communication needs within a broader enterprise environment, Mitel might suffice, but its hotel applicability is unverified.

In summary: For hotels seeking to improve guest experience and operational efficiency through automation, LIKE MAGIC provides a proven, well-reviewed solution. Mitel’s offerings are better suited for internal communications in non-hotel industries, making it less relevant for your hotel’s needs.