The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Lodging System shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
After analyzing 209 verified reviews, Lodging System users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
Lodging System
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
Lodging System
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| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
| Segment |
Lodging System
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
| Segment |
Lodging System
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
Choosing a property management system (PMS) is pivotal for your hotel’s success, particularly when balancing ease of use, features, support, and cost. Lodging System promises integrated operations but offers no reviews or recent feedback, which makes its viability uncertain. RoomRaccoon, on the other hand, has accumulated 169 reviews with recent feedback and a high overall rating, indicating more reliable performance and customer satisfaction. Which system will truly meet your needs?
Both products aim to streamline hotel management, but their approaches and maturity differ significantly. Lodging System claims an all-in-one platform, yet lacks evidence of recent user feedback, while RoomRaccoon’s proven track record highlights a comprehensive, well-reviewed platform. Are you ready to prioritize proven customer satisfaction and recent performance?
Lodging System positions itself as a comprehensive solution, integrating PMS, CRM, POS, and channel distribution. However, the absence of recent reviews or a large user base raises questions about its current performance and reliability. RoomRaccoon, with over 169 reviews and recent activity (5 reviews in the last six months), confirms its active presence and consistent user feedback, making it a more dependable choice.
While Lodging System offers core functionalities, the lack of recent validation means your team might face unanticipated issues or limited support. RoomRaccoon’s ongoing updates, recent reviews, and high recommendation rate (94%) demonstrate its ability to adapt and satisfy small to medium-sized hotels. Do you prefer a system with proven recent user satisfaction?
If your hotel operates in Europe or North America and needs a flexible, user-friendly platform with a broad feature set, RoomRaccoon is the clear choice. Its extensive features—channel management, booking engine, revenue management, automation, and guest CRM—are backed by high ratings (overall 4.88/5) and recent reviews. It suits independent hotels, boutique properties, and small chains seeking automation and revenue growth.
Lodging System, with no current reviews or verified regional presence, might appeal to hotels looking for a basic, all-in-one option without a proven track record. If your priorities are cost and simplicity and you’re willing to accept uncertainty, it could be considered, but RoomRaccoon’s established presence and positive feedback strongly favor it for most hoteliers.
RoomRaccoon receives a 4.74/5 ease-of-use rating, with reviews praising its intuitive interface, quick onboarding, and minimal staff training requirements. Users report that managing reservations and automating guest communication is straightforward, with some noting that the system’s mobile app further enhances usability.
Lodging System has a 0/5 rating, indicating no available recent user feedback on ease of use, which raises concerns. Without current reviews, it’s difficult to assess how user-friendly or accessible the platform is for your team. Edge: RoomRaccoon.
RoomRaccoon outshines Lodging System by offering 51 unique features, including a channel manager, revenue management, booking engine, automated night audit, guest CRM, online check-in, and a mobile app. It also provides automation tools like guest communication, dynamic pricing, and integrated payment processing, making daily operations more efficient.
Lodging System offers no listed features beyond the PMS, CRM, and POS, with no verified integrations or advanced tools. Its lack of detailed features makes it less versatile for hotels looking to scale or automate their processes. Edge: RoomRaccoon.
RoomRaccoon’s support and onboarding are rated 4.61/5, with reviews citing quick, helpful responses and ease of onboarding. Users consistently mention that the support team is eager to assist and resolve issues promptly, which facilitates smoother operations.
Lodging System’s support score is unlisted, and with no recent reviews, it’s impossible to gauge current support quality. Given RoomRaccoon’s reputation and recent positive feedback, it’s clearer which system offers more reliable customer service. Edge: RoomRaccoon.
RoomRaccoon boasts 88 verified integrations, including partners like Sage, RevControl, and Paxxio, along with a marketplace of 88 integrations. These integrations allow your hotel to connect with payment gateways, accounting, and other operational tools, enhancing flexibility.
Lodging System has no verified partners listed, limiting its ability to connect with other systems or expand functionality. For hotels seeking a versatile and connected platform, RoomRaccoon’s integration ecosystem is a decisive advantage. Edge: RoomRaccoon.
RoomRaccoon receives an overall rating of 4.88/5 from 169 reviews, with recent feedback emphasizing ease of use, automation, and support. The high rating and positive comments indicate strong satisfaction among its user base, especially among small and boutique hotels.
Lodging System’s rating is 0/5, with no reviews or recent feedback, making it impossible to determine user sentiment. The clear choice based on ratings and reviews is RoomRaccoon. Edge: RoomRaccoon.
Lodging System does not list any pricing details, leaving potential buyers uncertain about costs. RoomRaccoon charges $1,000 upfront, with no mention of ongoing fees or additional charges, which simplifies budgeting.
Without transparent pricing from Lodging System, RoomRaccoon’s clear and published fee structure makes it easier to evaluate value. For most hotels, this transparency supports a more informed decision.
Not ideal if:
Not ideal if:
RoomRaccoon’s proven track record, extensive feature set, and recent high ratings make it the stronger choice for most independent hotels and small chains. Its high user satisfaction, integrations, and support ensure your team can operate efficiently and scale with confidence.
Lodging System presents a less certain option, with no recent reviews or verified market presence, making it a risky choice. If you want a reliable, well-supported, and feature-rich PMS, RoomRaccoon should be your first consideration.
For hotels seeking a modern, all-in-one platform with proven success and active support, RoomRaccoon is the clear winner. Lodging System might appeal only to those with very specific, limited needs or existing arrangements, but the lack of recent validation is a concern.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
Lodging System
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| Starting Price | — | From $1,000/mo |
According to HTR's product database, Lodging System and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
Lodging System
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Lodging System
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
Lodging System
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
Lodging System
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Lodging System and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. Lodging System offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Lodging System: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Lodging System has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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