Loopon vs. Service Metrics Group: Which is a Better Fit?

Ratings Summary

HT Score

Loopon Post Stay

Service Metrics Group

unranked

Popularity

Loopon Post Stay

25 verified reviews

Service Metrics Group

2 verified reviews

Likelihood to Recommend

Loopon Post Stay

87%

Service Metrics Group

100%

Ease of Use

Loopon Post Stay

4.4

Service Metrics Group

ROI

Loopon Post Stay

4.4

Service Metrics Group

Implementation

Loopon Post Stay

4.3

Service Metrics Group

Not enough data available

Customer Support

Loopon Post Stay

4.5

Verified Customer Support

Service Metrics Group

Verified Customer Support

Certificate of Excellence

Loopon Post Stay

Service Metrics Group

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Loopon Post Stay

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Loopon

vs.

Service Metrics Group

vs.

Take recommendations quiz

Customers

Top 3 Segments

Loopon Post Stay

Other - 36%

City Center Hotels - 20%

Resorts - 8%

Service Metrics Group

Other - 50%

Boutiques - 50%

Resorts - 0%

Featured clients

Pricing

Pricing Benchmark

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Loopon Post Stay

Below Average

Service Metrics Group

Pricing Available By Request

Custom Price Quote

Loopon

vs.

Service Metrics Group

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Most Positive Review

Loopon Post Stay

Premier Guest Feedback and Review Platform

Multi-Property Revenue Manager

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Most Critical

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

References

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Loopon Post Stay

Property Management Systems (6) Hotel Restaurant POS Systems (3) Hotel Reservations Software (2)

View all integrations (10)

Service Metrics Group

Service Metrics Group doesn't have any integrations

Recent Company Updates

Loopon Post Stay

Loopon doesn’t have any recent articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles