Loopon Reputation vs. Shiji Reviewpro Reputation:
Which Is Right for You?

The Decision

When choosing a reputation management platform, your hotel needs a solution that consolidates guest feedback, boosts online ratings, and simplifies reputation tracking. Loopon Reputation by Loopon and Shiji Reviewpro Reputation both aim to fulfill these needs but diverge significantly in features, user experience, and market presence. Your choice depends on whether you prioritize recent reviews and a straightforward interface or extensive integrations and broader feature sets.

Loopon offers a simpler, more recent, and highly rated platform, while Shiji Reviewpro boasts a larger user base and more integrations. Which one aligns better with your hotel’s operational needs?

Is Loopon Reputation or Shiji Reviewpro Reputation Better for Hotels?

Both products address online reputation management by aggregating reviews and providing insights, but they approach the task differently. Loopon is designed for hotels seeking an easy-to-use system with rapid onboarding, emphasizing guest communication, feedback collection, and reputation monitoring from a single dashboard. Shiji Reviewpro, however, aims at hotels looking for a comprehensive analytics tool that consolidates feedback from over 140 review sites, with features such as sentiment analysis and benchmarking.

The core difference lies in their focus: Loopon prioritizes simplicity and guest communication, while Shiji emphasizes data insights and operational improvements. Given the recent review activity, Shiji’s platform is more current in the market. Do you value ease of use over in-depth analytics?

Loopon Reputation vs Shiji Reviewpro: Which Should Your Hotel Choose?

If your hotel needs a straightforward reputation management tool with high user ratings and recent reviews, Loopon is the clear choice. It has a 4.5/5 overall rating based on just 7 reviews, with all reviews in the last six months, indicating ongoing customer satisfaction and active support.

Conversely, if your hotel requires an extensive, feature-rich platform with broad third-party integrations and a large user community, Shiji Reviewpro’s 40 reviews, though older, show a higher degree of functionality. Its focus on benchmarking, sentiment analysis, and integration with other systems makes it suitable for large or complex operations.

In summary, for ease and recent positive feedback, go with Loopon; for depth and integration, opt for Shiji.

Is Loopon Reputation or Shiji Reviewpro Reputation Easier to Use?

Loopon’s user interface is rated at 4.57/5, with reviews highlighting its simplicity, quick configuration, and intuitive controls. Customers appreciate the straightforward onboarding process and minimal training needed to get up and running.

Shiji Reviewpro scores 4.15/5 in ease of use, with reviews praising its dashboards and data presentation but noting that some users find it less intuitive, especially when navigating its extensive features. Support for onboarding appears less recent and less robust compared to Loopon’s dedicated high rating.

Edge: Loopon.

Which Has Better Features: Loopon Reputation or Shiji Reviewpro Reputation?

Loopon offers 26 shared features and 2 unique ones—social media management and revenue reporting—focused on guest communication and reputation tracking. In contrast, Shiji Reviewpro provides 26 shared features plus 17 exclusive ones, including guest history, photo sharing, chatbot booking, SMS messaging, AI-generated replies, and open API access.

While Loopon emphasizes guest feedback collection across channels, Shiji’s platform excels in sophisticated analytics, automation, and integrations. If your hotel needs advanced AI tools, mobile apps, or social media features, Shiji has more options; for straightforward reputation management, Loopon suffices.

Edge: Shiji Reviewpro.

Which Has Better Customer Support: Loopon or Shiji?

Loopon’s support is highly rated at 4.57/5, with reviews mentioning fast, friendly service and effective configuration assistance. Users appreciate their quick response times and ongoing support, often citing positive experiences.

Shiji Reviewpro’s support scores 3.69/5, with reviews indicating variable experiences—some praise their responsiveness, but others highlight delays and a lack of proactive support. Customer service appears less consistent and more limited than Loopon’s.

Edge: Loopon.

Which Has More Integrations: Loopon or Shiji Reviewpro?

Shiji Reviewpro boasts 64 verified partners, including major players like SiteMinder, Revinate, and IDeaS, enabling broad system connectivity. Loopon has 11 integrations, with notable partners such as Mews, Oracle Hospitality, and Sirvoy, but fewer overall.

For hotels relying on extensive third-party system connections, Shiji provides more flexibility. If your operations are simpler or already integrated with Loopon’s partners, Loopon’s smaller network might suffice.

Edge: Shiji Reviewpro.

Which Do Hoteliers Rate Higher: Loopon or Shiji Reviewpro?

Loopon’s recent reviews (all within the last six months) give it a 4.5/5 overall rating, with 94% of users recommending it. Hotels of various types, especially those in resort and city-center segments, praise its ease of use and support.

Shiji Reviewpro has a lower overall rating at 3.83/5, with older reviews reflecting some frustration over speed and support. Its larger hotel client base includes luxury hotels and independent properties, but the satisfaction level appears lower than Loopon’s current ratings.

Edge: Loopon.

How Much Do Loopon and Shiji Reviewpro Cost?

Loopon charges a flat rate of $100 per month with no trial or additional fees, making it straightforward and budget-friendly for hotels of all sizes. Shiji Reviewpro’s base price starts at $900 per month, with no trial available, targeting larger operations with more complex needs.

If budget is a concern, Loopon offers a clear, lower-cost option. For enterprise-level hotels needing extensive analytics and integrations, Shiji’s higher price may be justified.

What Type of Hotel Should Use Loopon?

Hotels that will benefit from an easy-to-operate reputation management system with quick onboarding and active recent support should choose Loopon.

• Hotels seeking simplified reputation tracking across multiple review sites.
• Properties that prioritize guest communication, feedback collection, and reputation monitoring.
• Hotels that prefer a lower-cost solution with high usability.
• Teams that want minimal learning curves and rapid setup.

Not ideal if:

• You require extensive integrations with third-party systems.
• Your hotel needs advanced data analytics or automation features.
• You operate in a highly complex or multi-property environment demanding granular control.

What Type of Hotel Should Use Shiji Reviewpro?

Hotels that need a comprehensive guest feedback and reputation analytics platform should consider Shiji. Its broad feature set suits larger operations or those with complex management requirements.

• Luxury hotels, boutique properties, and resorts looking for detailed benchmarking and sentiment analysis.
• Teams that rely on integrations with PMS, RMS, and marketing tools.
• Hotels wanting to leverage AI-driven review responses and automation.
• Properties that value detailed guest history and multimedia sharing.

Not ideal if:

• Your hotel prefers a simple, easy-to-use interface with minimal training.
• Budget constraints limit investments in extensive feature sets.
• You operate a small property or a single-brand hotel focused mainly on reputation monitoring.

Shiji Reviewpro vs Loopon Reputation: The Bottom Line for Hotels

At its core, Loopon offers a focused, easy-to-use reputation management platform with high recent ratings, making it ideal for hotels seeking simplicity and quick results. Shiji Reviewpro provides a broader, more integrated suite of features tailored for larger, more complex operations, with extensive third-party connections.

Choose Loopon if your hotel values ease of use, rapid onboarding, and active ongoing support, especially with a modest budget. Opt for Shiji if your hotel requires in-depth analytics, automation, and integration capabilities to manage a large or diverse property portfolio.

In conclusion, for most hotels prioritizing recent reviews, high satisfaction scores, and straightforward reputation management, Loopon is the recommended choice. Larger properties or those needing extensive data insights should lean toward Shiji Reviewpro, accepting its higher cost for more comprehensive features.