LuxSell by Luxe Pricing vs. MyStay:
Which Is Right for You?

The Decision

When choosing a guest engagement and upselling platform, your hotel needs a solution that drives revenue, enhances guest experiences, and integrates smoothly with existing systems. Luxe Pricing’s LuxSell offers a robust revenue management tool with advanced upselling features, whereas MyStay emphasizes contactless check-in, automated communication, and personalized guest services. Which product aligns better with your hotel’s priorities?

Both products aim to boost revenue and guest satisfaction, but they diverge in approach—LuxSell focuses on dynamic upselling and revenue optimization, while MyStay centers on seamless communication and contactless experiences. Do your priorities favor sophisticated revenue management or contactless guest services?

Is Luxe Pricing or MyStay Better for Hotels?

Luxe Pricing excels with its focus on revenue uplift through dynamic upselling and a comprehensive dashboard for multi-property management. Its primary strength is offering tailored upgrade prices using Micro-Experimentation, which is ideal if your hotel aims to maximize incremental revenue from upgrades. The platform’s recent reviews highlight its straightforward interface and real-time updates, though some users report PMS integration challenges.

In contrast, MyStay is better suited for hotels prioritizing contactless solutions, automated guest communication, and a streamlined check-in/check-out process. Its high review count (41 reviews) and recent 4.82/5 overall rating lend confidence in its reliability. Guests and staff appreciate its ease of use and personalized digital services, although some users seek more customization options and faster system responses.

If your hotel needs a robust revenue management system with advanced upselling features, Luxe Pricing is the clear choice. If contactless, automated communication, and guest self-service are more critical, MyStay is the better fit. Are you prioritizing revenue optimization or guest convenience?

Luxe Pricing vs MyStay: Which Should Your Hotel Choose?

If your hotel seeks to maximize revenue through active yield management, Luxe Pricing’s LuxSell is the stronger candidate. Its unique features like dynamic upgrade pricing, gift vouchers, and multi-property dashboards are unmatched, making it ideal for resorts, casinos, and branded hotels aiming to drive incremental revenue. The platform’s recent reviews praise its ability to improve occupancy and RevPAR through intelligent upselling.

On the other hand, if your hotel needs to offer a contactless, automated guest journey that simplifies check-in, check-out, and guest communication, MyStay should be your choice. Its highly-rated platform (41 reviews, 4.82/5) is trusted for its quick onboarding, PMS integration, and personalized messaging, which significantly enhance guest satisfaction. Its core strength lies in creating a smooth, digital guest experience that reduces manual work.

For revenue-driven hotels with a focus on upselling, Luxe Pricing is the better option. For properties emphasizing operational efficiency and guest safety through contactless solutions, MyStay wins. Which outcome aligns more with your current goals?

Is Luxe Pricing or MyStay Easier to Use?

Luxe Pricing’s ease of use is rated 4.65/5, with reviews highlighting its quick, intuitive platform, but some users note delays in PMS integration and report a slight lag in access. Its user interface is simple, catering to staff familiar with revenue management. Implementation is generally smooth, with ongoing support receiving positive remarks.

MyStay fares slightly better at 4.85/5, with reviews emphasizing its user-friendly design, quick onboarding, and seamless PMS integration. Guests and staff find its digital tools straightforward, and the platform’s automation features require minimal training. Users appreciate its mobile-friendly interface and automation capabilities, making it easy for staff to adopt.

Edge: MyStay.

Which Has Better Features: Luxe Pricing or MyStay?

Luxe Pricing offers 13 features, including four exclusive ones like dynamic upgrade pricing, gift vouchers, Type 2 SOC 2 data security certification, and a multi-property dashboard. Its focus on revenue management and yield optimization makes it suitable for hotels seeking sophisticated upselling tools.

MyStay provides nine shared features and specializes in contactless check-in/out, automated communication, personalized digital catalogs, and guest preferences. It has 30 verified integrations, including popular PMS systems, and offers a white-labeled guest web for cross-selling.

Luxe Pricing’s features are more tailored to revenue growth, particularly for large or multi-property hotels. MyStay’s strengths lie in guest engagement and operational simplicity.

Edge: Luxe Pricing.

Which Has Better Customer Support: Luxe Pricing or MyStay?

Luxe Pricing’s support rating is 4.83/5, with reviews praising its proactive, responsive support team, especially for onboarding and training. Users commend support staff like Matthew Baird for their quick responses and helpful guidance, which facilitates smoother implementation despite some integration hurdles.

MyStay’s customer support is similarly rated at 4.85/5. Reviewers value the ongoing assistance and support, citing smooth communication and quick problem resolution. They appreciate the platform’s continuous updates and responsiveness, particularly during the onboarding phase.

Edge: MyStay.

Which Has More Integrations: Luxe Pricing or MyStay?

MyStay significantly outpaces Luxe Pricing in integrations, with 30 verified partners compared to Luxe’s 3. Shared integrations include Oracle Hospitality, while unique partners include prominent systems like Priority Software, Kwentra, RoomRaccoon, and others, providing broader connectivity options.

Luxe Pricing’s integrations are limited but include key players like Stayntouch and Luxe’s own multi-property dashboard. Its limited partner list constrains flexibility for hotels relying on a diverse tech stack.

Edge: MyStay.

Which Do Hoteliers Rate Higher: Luxe Pricing or MyStay?

Luxe Pricing's reviews are fewer and more dated, with a total of 23 reviews and an overall 0/5 rating reflecting dissatisfaction or unresolved issues. Its recent reviews (none in the last six months) lack feedback, making confidence lower.

MyStay benefits from 41 reviews, all recent, averaging 4.82/5. Hotels across segments, especially boutique and serviced apartments, praise its ease of use and support. Hotels in Europe and North America particularly rate it highly for operational efficiency and guest satisfaction.

Edge: MyStay.

How Much Do Luxe Pricing and MyStay Cost?

Luxe Pricing charges $1,400 per month with no free trial, implementation fee, or freemium model. Its pricing reflects its enterprise-level capabilities and feature set.

MyStay is priced at $400 per month, with no implementation fee or trial info available. Its lower cost makes it accessible for smaller hotels or properties seeking essential contactless and communication features.

Cost may influence your decision depending on your budget and required features, but overall, MyStay offers a more affordable entry point.

What Type of Hotel Should Use Luxe Pricing?

• Hotels that want to maximize revenue through active yield management and dynamic pricing.
• Resorts, casinos, and branded hotels aiming for sophisticated upselling tools.
• Properties with multiple locations seeking centralized dashboards.
• Hotels that prioritize data security, given Luxe’s Type 2 SOC 2 certification.
• Teams focused on revenue growth from room upgrades and prepaid experiences.

Not ideal if your hotel prefers a simple guest communication system or has limited budget constraints.

What Type of Hotel Should Use MyStay?

• Hotels emphasizing contactless, digital check-in/check-out processes.
• Boutique, serviced apartments, or city-center hotels seeking automated guest communication.
• Properties aiming for seamless PMS integration and personalized digital guest experiences.
• Hotels wanting a lower-cost solution with broad integration options.
• Teams looking to boost ancillary revenue via upselling through digital catalogs.

Not ideal if your hotel requires advanced revenue management or dynamic upselling features.

The Bottom Line for Hotels

Luxe Pricing’s LuxSell delivers a dedicated revenue management system with advanced upselling, multi-property dashboards, and data security features suited for larger, revenue-focused hotels. Its strengths lie in increasing RevPAR through targeted upgrades, making it ideal for resorts, casinos, and luxury brands.

MyStay offers a versatile, contactless guest journey and automated communication platform with robust PMS integrations. It is best suited for hotels seeking operational simplicity, enhanced guest safety, and personalized digital services at a lower price point.

Choose Luxe Pricing if your primary goal is revenue uplift through sophisticated upselling. Opt for MyStay if operational efficiency, guest safety, and seamless digital engagement are your priorities.

In conclusion, Luxe Pricing is a more mature choice for revenue-driven properties seeking advanced upselling features, while MyStay is better for hotels prioritizing contactless service and guest experience at a more accessible price point. Your decision should reflect whether revenue growth or operational ease is your focus.