Maestro PMS (Northwind) vs. Shiji Daylight PMS:
Which Is Right for You?

The Decision

Choosing between Maestro PMS (Northwind) and Shiji Daylight PMS hinges on your hotel’s specific needs, operational scale, and staff expertise. Both platforms aim to streamline hotel management, but they approach this goal differently—Maestro offers a more traditional, module-heavy system, while Shiji emphasizes a cloud-native, user-friendly experience. Your decision should consider key factors such as ease of use, features, support, and regional presence.

Maestro PMS has a longer history, with a dedicated base of users who appreciate its customization and robust support. Shiji, being newer and more modern, focuses on ease of onboarding and scalable cloud solutions. Which system aligns more closely with your hotel’s operational philosophy and growth plans?

Quick Verdict

With more reviews and recent feedback, Shiji Daylight PMS emerges as the stronger choice for most hoteliers, especially those seeking a modern, cloud-based platform with a broad feature set. Maestro, however, remains a solid option for properties that value deep customization, extensive modules, and a long-standing support network, despite its slightly older interface.

Considering recent reviews, Shiji’s higher overall scores, and its rapid deployment advantages, it’s clear that Shiji Daylight PMS offers a more current and widely favored solution for today’s hoteliers. If your priority is user-friendliness and quick onboarding, Shiji is the clear winner.

Is Maestro PMS or Shiji Daylight PMS Better for Hotels?

Maestro PMS and Shiji Daylight PMS are both designed to improve operational efficiency, but they differ significantly in approach and maturity. Maestro offers an expansive suite of modules, including specialized features like a Spa & Wellness Module and channel management, that cater to complex, multi-faceted properties. It’s heavily favored for its customization and integration capabilities, but some users find its UI dated and its setup cumbersome.

Shiji, on the other hand, is built as a cloud-native solution, emphasizing simplicity, automation, and speed. It centralizes guest data with a Single Guest Profile, enabling personalized service across properties, and offers an intuitive interface that reduces training time. Does your hotel need a highly customizable, multi-module system, or would a unified, easy-to-use platform better serve your team?

Shiji Daylight PMS vs Maestro PMS: Which Should Your Hotel Choose?

If your hotel is part of a large, multi-property group looking for an easy-to-train, scalable solution, Shiji Daylight PMS is likely the better fit. Its cloud-native architecture and modern interfaces make onboarding faster and maintenance simpler, especially for properties across diverse regions.

Conversely, if your hotel requires a highly customizable system with industry-specific modules like a Spa or Revenue Management, Maestro PMS’s extensive feature set and deep integration options could be advantageous. However, be prepared for a steeper learning curve and potentially higher maintenance efforts. Which profile matches your hotel’s priorities: simplicity and scale or customization and depth?

Is Maestro PMS or Shiji Daylight PMS Easier to Use?

Shiji Daylight PMS scores higher in ease of use, with a rating of 4.63/5 against Maestro’s 4.04/5. According to reviews, Shiji’s interface is intuitive, with well-designed training materials and straightforward task flows that minimize staff onboarding time. Support for training and implementation is also rated slightly higher, making it easier for your team to adapt quickly.

Maestro’s interface, although feature-rich, has been criticized for its complexity and older design, which can slow down staff adoption and daily operations. Users report that Maestro requires more clicks and screens to accomplish tasks, impacting efficiency.

Edge: Shiji Daylight PMS.

Which Has Better Features: Maestro PMS or Shiji Daylight PMS?

Maestro PMS offers 8 features exclusive to its platform, including a Spa & Wellness Module, Channel Manager, and Mobile App, supporting complex operations. Its modules are well-suited for properties needing specific, industry-focused tools and extensive customization options.

Shiji boasts 48 unique features, including Online Check-in/Checkout, Guest Messaging, Automated Reminders, and integrated Housekeeping modules. Its features emphasize automation, guest engagement, and scalability—catering to properties aiming for a modern guest experience.

Overall, Shiji’s broader feature set and frequent updates give it an edge for hotels seeking comprehensive and innovative solutions.

Edge: Shiji Daylight PMS.

Which Has Better Customer Support: Maestro PMS or Shiji Daylight PMS?

Maestro PMS is praised for its support, rated 4.78/5, with many users citing rapid responses and helpful assistance across multiple communication channels. Its long-standing reputation and dedicated team ensure issues are addressed promptly, often on first contact.

Shiji’s support is also rated highly at 4.53/5, with reviews emphasizing professionalism and responsiveness. Users appreciate their proactive help, though some mention occasional delays during system speed issues.

Edge: Maestro PMS, due to its slightly higher support ratings and long service record.

Which Has More Integrations: Maestro PMS or Shiji Daylight PMS?

Maestro PMS supports 89 verified partners, including key integrations with Bookboost, SiteMinder, and Revinate, offering extensive connectivity options. Its integrations facilitate smooth operations with reservation platforms, POS, and other hotel systems.

Shiji supports 64 verified partners, with notable integrations like Adyen, Oaky, and Onity. While slightly fewer, Shiji’s API-oriented approach allows for flexible, custom integrations, and its focus on cloud connectivity enhances scalability.

Edge: Maestro PMS, because of its larger verified partner network.

Which Do Hoteliers Rate Higher: Maestro PMS or Shiji Daylight PMS?

Shiji Daylight PMS receives a higher overall rating of 74.99/100 and a NPS score of 8.94/10, reflecting recent positive feedback from users across diverse regions. Hoteliers particularly appreciate its ease of use, modern interface, and support for growth.

Maestro’s score of 70.06/100 and NPS of 8.8/10 are still strong but reflect fewer recent reviews and slightly lower satisfaction in ease of use and overall experience.

Edge: Shiji Daylight PMS.

How Much Do Maestro PMS and Shiji Daylight PMS Cost?

Maestro PMS costs a flat $900 upfront, with no mention of ongoing monthly fees or implementation costs. It’s positioned as a one-time purchase, though additional modules or support may incur extra charges.

Shiji’s base price is $1,200, also without mention of implementation or ongoing fees. Its cloud model suggests potential subscription or per-property costs, but specific pricing details are not provided.

Overall, Maestro may be slightly more cost-effective upfront, but consider the total cost of ownership, especially for scaling or ongoing support.

What Type of Hotel Should Use Maestro PMS?

• Hotels that need extensive customization and industry-specific modules like Spa, Revenue Management, or Channel Management.
• Properties with complex multi-property arrangements requiring integrated systems.
• Hotels that prefer on-premise solutions with robust security features.
• Teams that value deep reporting and detailed operational control.

Not ideal if:

• Your hotel prefers a quick, straightforward implementation.
• Staff are less tech-savvy and need a more intuitive interface.
• Your property operates predominantly in regions outside North America and Europe, where support might be limited.

What Type of Hotel Should Use Shiji Daylight PMS?

• Hotels of all sizes seeking a cloud-based, scalable PMS with modern workflow automation.
• Independent boutiques or global chains aiming for consistent guest profiles across properties.
• Properties prioritizing ease of onboarding, quick deployment, and ongoing support.
• Hotels in regions with diverse language and currency needs, thanks to multi-lingual and multi-currency features.

Not ideal if:

• Your hotel requires highly specialized modules like Spa or Revenue Management.
• You face slow internet connections that hinder cloud-based performance.
• Your property operates in a region where local customization options are limited, or regional support is insufficient.

Shiji Daylight PMS vs Maestro PMS: The Bottom Line for Hotels

In essence, Maestro PMS provides a comprehensive, deeply customizable system ideal for complex, multi-property operations with specific module needs. Its support and integration capabilities are well-suited for established hotels with the resources to manage a more intricate system.

Shiji Daylight PMS offers a modern, user-friendly solution favored by hoteliers seeking quick deployment, ease of use, and a broad feature set that supports growth and guest personalization. Its cloud-native architecture and recent positive reviews make it the more appealing choice for most properties today.

Choose Maestro if your hotel needs extensive customization and deep industry-specific modules. Opt for Shiji if you prioritize ease of use, fast setup, and scalable features that align with modern hospitality trends.