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Guest Survey Software

Medallia vs Buffer : Which is a Better Fit?

Ratings summary
Features
Customers
Pricing
Reviews
Screenshots
Integrations
Recent News

Compare Medallia vs Buffer

Medallia

Medallia

8 reviews

Buffer

Buffer

0 reviews

+ Add company

Ratings summary
Features
Customers
Pricing
Reviews
Screenshots
Integrations
Recent News

Compare Medallia vs Buffer

Guest Survey Software vendor comparison between Medallia vs Buffer . Find out which Guest Survey Software is right for you based on realtime data from 8 verified hotelier reviews across 1 countries.

Medallia

Medallia

Ranked 7 (out of 25)

4.8

8 reviews

View profile

Buffer

Buffer

Ranked 10 (out of 21)

N/A

0 reviews

View profile

Ratings Summary

HT Score

Medallia

unranked

Buffer

unranked

Popularity

Medallia

8 verified reviews

Buffer

0 verified reviews

Likelihood to Recommend

Medallia

96%

Buffer

0%

Ease of Use

Medallia

4.6

Buffer

0

ROI

Medallia

4.5

Buffer

0

Implementation

Medallia

4.9

Buffer

Not enough data available

Customer Support

Medallia

4.8

Verified Customer Support

Buffer

0

Verified Customer Support

Certificate of Excellence

Medallia

Buffer

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

Buffer

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia

Medallia

vs.

Buffer

Buffer

vs.

Take recommendations quiz

Customers

Top 3 Segments

Medallia

Other - 87%

Resorts - 13%

Motels - 0%

Buffer

Resorts - 0%

Motels - 0%

Hostels - 0%

Featured clients

-

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Pricing Available By Request

Buffer has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Medallia

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Buffer

Pricing Available By Request

Buffer has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Custom Price Quote

Medallia

Medallia

vs.

Buffer

Buffer

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Buffer

Buffer doesn’t have any clients that have vouched for the product

Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

Buffer

Buffer doesn’t have any clients that have vouched for the product

Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Buffer

Buffer doesn’t have any clients that have vouched for the product

References

-

-

General Info

Screenshots

Buffer doesn't have any screenshots

Integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

View all integrations (4)

Buffer

Buffer doesn't have any integrations

Recent Company Updates

-

-

Recent Articles

Medallia

Experience Management Leader Medallia Acquires Zingle, a Leading Multi-Channel Mobile Messaging and Customer Engagement Technology

Nearly 2-in-5 Hospitality Workers Considering or Have Plans to Leave their Job in the Next Two Months

3 years ago

Buffer

Buffer doesn’t have any recent articles

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