Compare Medallia

Medallia

Medallia

8 reviews
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Compare Medallia

Guest Survey Software vendor comparison between Medallia . Find out which Guest Survey Software is right for you based on realtime data from 8 verified hotelier reviews across 1 countries.

Medallia

Medallia

Ranked 8 (out of 26)

4.8
8 reviews
View profile

Ratings Summary

HT Score

Medallia

unranked HTScore Icon
Popularity

Medallia

8 verified reviews
Likelihood to Recommend

Medallia

96%
Ease of Use

Medallia

4.6
ROI

Medallia

4.5
Implementation

Medallia

4.9
Customer Support

Medallia

4.8

Verified Customer Support

Certificate of Excellence

Medallia

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Customers

Top 3 Segments

Medallia

Other - 87%
Resorts - 13%
Motels - 0%
Featured clients
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)
Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)
Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)
References
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General Info

Screenshots
Integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Systems (1)
View all integrations (4)
Recent Company Updates
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Recent Articles