About us

Discover apps

Resources

Get advice

Discover apps

Browse by department, read reviews, compare products and get demos to find the best digital products to run and grow your hotel business

Resources

Uncover tons of free resources, guides and insights to help you optimize your tech stack and future proof your hotel

Get advice

Get free advice, insights and recommendations to save hours on research and build the ultimate tech stack

FEATURED DEPARTMENTS

Improve day-to-day operational efficiency and service delivery

Revenue Management

Price your rooms more effectively and outpace the compset

Guest Experience

Deliver a more seamless and frictionless experience to your guests

Build your hotel's brand, drive direct bookings and boost loyalty

MORE DEPARTMENTS

Meetings & Events

Generate more group business and streamline your workflows

Food & Beverage

Manage your hotel's restaurant, room service and F&B outlets

Tools to help you attract, recruit and retain staff

Vacation Rentals

Software to help you manage your vacation rental like a pro

TOP RATED APPS OF 2025

Best App Image

Find out which products were most recommended by hoteliers like you

Check out the list

FREE RESOURCES

Product deep dives, expert interviews and more

Success Stories

Get inspired by success stories of hoteliers like you

Learn about the latest hotel tech tips, trends, and best practices

Keep up with the industry’s latest news and announcements

Downloadable buying guides to help you get up to speed

The must-listen podcast for hotel innovators

theRewind Monthly Newsletter

Keep up with the latest hotel tech tips, trends and insights

Subscribe now

You’ve been subscribed

Invalid email format

GET RECOMMENDATIONS

Recommendations Quiz

Get personalized software recommendations for your hotel

PMS App Finder

Find the most recommended apps that integrate with your PMS

Free Hotel Tech Audit NEW

Get a free audit of your tech stack to future proof your hotel.

Powered by AI

Download Free Hotel Tech Audit Report

Top Apps Tech Stack Audit

Get a free AI powered audit of your hotel’s entire tech stack with personalized recommendations instantly.

Get free audit report

Get Advice - It’s Free

Home
Compare
Guest Survey Software

Medallia vs CrowdRiff : Which is a Better Fit?

Ratings summary
Features
Customers
Pricing
Reviews
Screenshots
Integrations
Recent News

Compare Medallia vs CrowdRiff

Medallia

Medallia

8 reviews

CrowdRiff

CrowdRiff

0 reviews

+ Add company

Ratings summary
Features
Customers
Pricing
Reviews
Screenshots
Integrations
Recent News

Compare Medallia vs CrowdRiff

Guest Survey Software vendor comparison between Medallia vs CrowdRiff . Find out which Guest Survey Software is right for you based on realtime data from 8 verified hotelier reviews across 1 countries.

Medallia

Medallia

Ranked 7 (out of 25)

4.8

8 reviews

View profile

CrowdRiff

CrowdRiff

Ranked 12 (out of 21)

N/A

0 reviews

View profile

Ratings Summary

HT Score

Medallia

unranked

CrowdRiff

unranked

Popularity

Medallia

8 verified reviews

CrowdRiff

0 verified reviews

Likelihood to Recommend

Medallia

96%

CrowdRiff

0%

Ease of Use

Medallia

4.6

CrowdRiff

0

ROI

Medallia

4.5

CrowdRiff

0

Implementation

Medallia

4.9

CrowdRiff

Not enough data available

Customer Support

Medallia

4.8

Verified Customer Support

CrowdRiff

0

Verified Customer Support

Certificate of Excellence

Medallia

CrowdRiff

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

CrowdRiff

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia

Medallia

vs.

CrowdRiff

CrowdRiff

vs.

Take recommendations quiz

Customers

Top 3 Segments

Medallia

Other - 87%

Resorts - 13%

Motels - 0%

CrowdRiff

Resorts - 0%

Motels - 0%

Hostels - 0%

Featured clients

-

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Pricing Available By Request

CrowdRiff has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Medallia

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

CrowdRiff

Pricing Available By Request

CrowdRiff has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Custom Price Quote

Medallia

Medallia

vs.

CrowdRiff

CrowdRiff

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

CrowdRiff

CrowdRiff doesn’t have any clients that have vouched for the product

Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

CrowdRiff

CrowdRiff doesn’t have any clients that have vouched for the product

Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

CrowdRiff

CrowdRiff doesn’t have any clients that have vouched for the product

References

-

-

General Info

Screenshots

CrowdRiff doesn't have any screenshots

Integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

View all integrations (4)

CrowdRiff

CrowdRiff doesn't have any integrations

Recent Company Updates

-

-

Recent Articles

Medallia

Experience Management Leader Medallia Acquires Zingle, a Leading Multi-Channel Mobile Messaging and Customer Engagement Technology

Nearly 2-in-5 Hospitality Workers Considering or Have Plans to Leave their Job in the Next Two Months

3 years ago

CrowdRiff

CrowdRiff doesn’t have any recent articles

Add products to compare:

GuestRevu (Surveys)

Guest Survey Software

Revinate (Surveys)

Guest Survey Software

Guest Feedback (by Customer Alliance)

Guest Survey Software

Loopon Post Stay

Guest Survey Software

Howazit

Guest Survey Software

Flexkeeping (Glitch Management)

Guest Survey Software

Feedier

Guest Survey Software

CustomerCount Surveys

Guest Survey Software

GuestService - Surveys

Guest Survey Software

Trustpilot

Guest Survey Software

About Hotel Tech Report
Our Story
Terms of Use
Privacy Policy
Newsletter

Popular Hotel Software

Property Management Systems

Revenue Management Software

Email Marketing & Hotel CRM

Hotel Reservations Software

Guest Room Tablets

Channel Managers

Contactless Check In

Hotel Management Systems

Guest Messaging Software

Mobile Key & Keyless Entry

Hotel Guest Apps

Hospitality Marketing Agencies

For Vendors
Vendor Log In
List a Product
Submit News Tip
Advertise
Premium Membership
HotelTechAwards
Help Center