EXTouch Room-package Counter vs. Mews POS:
Which Is Right for You?

The Decision

Choosing the right POS system for your hotel involves balancing features, ease of use, support, and value. Product A, EXTouch Room-package Counter, focuses on package management and guest service verification, while Product B, Mews POS, offers a broad suite of restaurant and operational features integrated with its PMS. Both aim to streamline operations, but their core strengths diverge significantly, making your decision dependent on your hotel's specific needs.

If your hotel requires a specialized solution for managing guest packages and service verification, EXTouch offers tailored functionality. Conversely, if you need a comprehensive POS system with extensive integration and automation for F&B and front desk operations, Mews POS is a more versatile solution. Which aligns better with your operational goals?

Is EXTouch Room-package Counter or Mews POS Better for Hotels?

EXTouch is designed explicitly for managing room packages linked to services like breakfast or spa treatments, enabling seamless redemption via card or QR code scanning. Mews POS, on the other hand, covers a wider range of restaurant and F&B operations, with features like digital ordering, inventory, and integrated billing.

While EXTouch specializes in package verification, Mews offers over 25 features, including discounts, upselling, and menu management, which EXTouch lacks. Your decision hinges on whether your hotel needs focused package management or a broader POS ecosystem.

Recent reviews favor Mews due to its larger user base and continuous updates, with 156 reviews and a perfect 100 HT Score, versus EXTouch’s 32 reviews and a score of around 78. The recency and volume of reviews give Mews a clear edge in reliability and support. Which system better addresses your operational scope?

Mews POS vs EXTouch: Which Should Your Hotel Choose?

If your hotel operates a busy F&B outlet or multiple dining venues, Mews POS is the logical choice. Its extensive feature set includes inventory management, digital menus, mobile ordering, and integrations with third-party systems, making it ideal for properties seeking a holistic restaurant solution.

However, if your hotel’s primary concern is verifying and managing guest package inclusions, especially in spas or restaurants, EXTouch’s targeted functionality might suffice. It’s best suited for hotels with a focus on package control and service validation rather than extensive F&B features.

For properties that value an all-in-one restaurant POS and operational automation, Mews’s depth of features and proven market presence outweigh EXTouch’s niche appeal. Conversely, hotels prioritizing package verification and simple redemption processes should consider EXTouch.

Is EXTouch or Mews Easier to Use?

Mews boasts a high user satisfaction rating of 4.74/5 and a large review count of 156, reflecting broad adoption and consistent positive feedback. Its interface is described as very intuitive, with structured onboarding and strong support, making staff training quick and straightforward.

EXTouch has a slightly lower ease-of-use rating at 4.63/5, with only 32 reviews. While praised for its stability and customizability, some users mention a steeper learning curve for new users and minor responsiveness issues on mobile interfaces.

Edge: Mews.

Which Has Better Features: EXTouch or Mews?

Mews clearly leads with 25 features, including PCI compliance, discounts, upselling, check splitting, digital menus, inventory management, rewards programs, and extensive reporting tools. These features support comprehensive restaurant and F&B operations, providing a unified platform for multiple hotel functions.

EXTouch offers only package management features, focusing on verifying and redeeming guest services through card or QR code scanning. It lacks the broad feature set seen in Mews and does not support ancillary functions like inventory or promotions.

Edge: Mews.

Which Has Better Customer Support: EXTouch or Mews?

Both products receive high marks for support, with EXTouch rated 4.59/5 and Mews at 4.43/5. EXTouch users appreciate its stable performance and customization, but some mention initial learning challenges and limited support resources.

Mews’s support is praised for its reliability and quick issue resolution, with many reviews highlighting responsive onboarding and consistent assistance. Given Mews’s larger user base and recent reviews, its support infrastructure appears more robust and responsive.

Edge: EXTouch.

Which Has More Integrations: EXTouch or Mews?

Mews outpaces EXTouch with 336 verified integrations, including popular systems like Criton, Right Revenue, Sage, and hospitality-specific tools like Orange Hotel Marketing. Its marketplace offers extensive options for extending functionality.

EXTouch has no verified third-party integrations, limiting its connectivity to the core package management features. For hotels relying on diverse tech stacks, Mews’s extensive integrations provide greater flexibility.

Edge: Mews.

Which Do Hoteliers Rate Higher: EXTouch or Mews?

Mews’s total review count and recent reviews favor it, with a 100 HT Score and the highest overall ratings. Its users across segments like boutique hotels, resorts, and large properties consistently praise its ease of use and feature set.

EXTouch’s ratings are lower, with only 32 reviews and a 77.56 HT Score. Hotel reviews focus on stability and customization but note the limited scale and scope.

For more recent and higher-rated feedback, Mews is the clear leader. Which aligns better with your hotel’s expectations?

How Much Do EXTouch and Mews Cost?

EXTouch’s room-package counter costs $300 as a base price, with no free trial or subscription model. Mews’s POS is priced at $200 monthly, also without a trial, making it slightly more accessible financially, especially considering its wider feature set.

Both products lack detailed pricing for larger implementations or enterprise packages, so your decision may also depend on the scope of deployment and ongoing costs.

What Type of Hotel Should Use EXTouch?

• Hotels that primarily need to manage guest package redemption tied to services like breakfast or spa treatments.
• Properties with dedicated locations for package verification, such as restaurants or spas.
• Teams seeking a simple, tap-and-verify solution for guest service validation.
• Hotels with a focus on improving package accuracy and reducing manual errors.

Not ideal if:

• Your hotel requires extensive F&B or restaurant management.
• You need detailed inventory, promotions, or online ordering features.
• Your operation depends on multi-location integrations and advanced reporting.

What Type of Hotel Should Use Mews?

• Hotels seeking an all-in-one POS system for restaurants, bars, and F&B outlets.
• Properties aiming for extensive automation, inventory management, and reporting.
• Hotels that value integrations with third-party systems like channel managers or revenue tools.
• Properties looking to optimize guest billing, upselling, and revenue generation via a unified platform.

Not ideal if:

• Your hotel’s primary focus is package management or service verification.
• You run a small operation with minimal F&B or POS needs.
• Your team prefers a niche, specialized solution over a comprehensive ecosystem.

Mews vs EXTouch: The Bottom Line for Hotels

The core difference: Mews offers a broad, feature-rich POS platform integrated with its property management system, while EXTouch specializes in package verification and service redemption. Mews’s market presence, recent reviews, and extensive integrations give it a decisive advantage for most hotels.

Choose Mews if your hotel needs a versatile, scalable POS system that covers F&B, inventory, and automation. Opt for EXTouch if your primary concern is managing guest package services with simple, quick verification tools.

If your hotel operates a busy restaurant or multiple F&B outlets, Mews’s suite of features and integrations will support your growth and efficiency. Conversely, if your focus is on package validation at specific touchpoints like spas or breakfast areas, EXTouch provides a streamlined, purpose-built solution.

In summary, for most hotels seeking a comprehensive POS system backed by recent, large-scale reviews, Mews stands out. If your operation is niche and requires targeted package management, EXTouch remains a specialized option—though its limited feature set and smaller review volume put it at a disadvantage for broader adoption.