The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 100 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
MIWA Lock Co. shines .
roommaster shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 100 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 0 | 100 |
After analyzing 100 verified reviews, MIWA Lock Co. users most value its , while roommaster users highlight customer support, reservation management, centralized data management. Click any theme to see what reviewers say.
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Customer Support
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Reservation Management
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Centralized Data Management
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Cloud and Mobile Access
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Report Generation
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User Interface Experience
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Group Booking Capabilities
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | MIWA Lock Co. |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #30 26 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #13 54 reviews |
| Large (75-199 rooms) | — | #31 3 reviews |
| X-Large (200+ rooms) | — | #32 1 reviews |
By Property Type
| Segment | MIWA Lock Co. |
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| Boutique ▾ | — | #22 35 reviews |
| Luxury ▾ | — | #34 8 reviews |
| Branded / Chain ▾ | — | #24 15 reviews |
| Extended Stay ▾ | — | #27 6 reviews |
By Region
| Segment | MIWA Lock Co. |
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| North America ▾ | — | #10 62 reviews |
| Europe ▾ | — | #29 11 reviews |
| Middle East | — | #27 0 reviews |
Choosing between MIWA Lock Co. and roommaster PMS boils down to what your hotel needs most. MIWA Lock Co. specializes solely in lock hardware solutions, while roommaster PMS offers a full property management system designed to streamline hotel operations. Given the comprehensive review data and recent reviews, roommaster PMS clearly dominates in both user satisfaction and functionality. But which product truly fits your hotel’s unique operation? Let’s find out.
MIWA Lock Co. has zero reviews and a rating of 0/5, making it impossible to gauge user satisfaction or performance. In contrast, roommaster PMS boasts over 83 reviews, a 4.33/5 overall rating, and recent feedback from 17 reviews within the last six months, which strengthens confidence in its reliability. While MIWA Lock Co. may deliver hardware solutions, it currently lacks the user feedback necessary to assess its effectiveness. Does a hardware-only provider meet your needs compared to a full PMS with extensive feedback?
If your hotel requires an integrated property management system that centralizes reservations, front desk, housekeeping, and financials, roommaster PMS is the better choice. It’s suited for hotels seeking automation, real-time reporting, and extensive customization across multiple operational areas. Conversely, MIWA Lock Co. would only be relevant if your hotel specifically needs hardware locks, not a comprehensive management platform. For most hoteliers, roommaster’s broad functionality and recent positive reviews make it the clear winner.
With a user rating of 4.22/5 and recent reviews praising its intuitive interface, roommaster PMS is widely regarded as straightforward and easy to adopt. Users highlight its drag-and-drop reservation management and automated guest communications as simple to navigate. MIWA Lock Co., with a rating of 0/5 and no reviews, provides no user feedback on usability. Given the available data, your team will find roommaster easier to implement and train staff on. Edge: roommaster PMS.
roommaster PMS offers 60 features including channel management, revenue management, online booking, guest profiles, integrated payment, and more—features MIWA Lock Co. lacks entirely. MIWA Lock Co. is solely a hardware provider with no digital management features listed. If your hotel desires a system with capabilities such as automated reporting, group booking, guest communication, and revenue optimization, roommaster PMS’s extensive feature set clearly outperforms MIWA Lock Co. Edge: roommaster PMS.
roommaster PMS has a support rating of 4.25/5, with recent reviews citing quick responses and effective problem solving. Some users mention the consistency of support as a strength, describing support staff as responsive and helpful. MIWA Lock Co. provides no available review data or ratings, making it impossible to assess support quality. Based on current insights, roommaster offers notably better customer support. Edge: roommaster PMS.
roommaster PMS integrates with 56 verified partners, including popular solutions like Sage, Volo, and GuestCentric, providing extensive connectivity options. MIWA Lock Co. has no verified integrations listed. This broad integration ecosystem enables your hotel to connect with booking engines, revenue systems, and other operational tools, making roommaster PMS more adaptable to your existing infrastructure. Edge: roommaster PMS.
With over 83 reviews, roommaster PMS’s 4.33/5 rating indicates generally high satisfaction, especially among boutique, resort, and motel segments. MIWA Lock Co.’s rating of 0/5 and no reviews provide no basis for comparison. Recent reviews praise its ease of use, support, and operational efficiency, making it the preferred choice for most hoteliers. Given the substantial review count and recent positive feedback, roommaster PMS is rated higher. Edge: roommaster PMS.
MIWA Lock Co.’s pricing details are unavailable, possibly due to hardware-only sales or lack of transparent pricing. roommaster PMS charges a flat $500 setup fee, with no ongoing monthly fees, though exact ongoing costs are not specified. If budget transparency and ongoing value matter, roommaster PMS’s clear pricing structure offers better predictability, but confirm your hotel’s hardware and management needs before deciding.
MIWA Lock Co. is best suited for hotels prioritizing physical security hardware over digital management.
roommaster PMS is ideal for hotels seeking a comprehensive operational backbone, especially in multi-property settings.
The core difference lies in scope: MIWA Lock Co. delivers hardware, while roommaster PMS offers a complete management system. If your hotel needs secure locks without management software, MIWA Lock Co. might suffice—but most hoteliers require the operational control roommaster provides.
Choose MIWA Lock Co. if your priority is physical security hardware alone. Opt for roommaster PMS if you want an integrated platform that simplifies daily operations, enhances guest experiences, and offers extensive automation.
For hotels wanting a full PMS with recent high reviews, a robust feature set, and proven support, roommaster PMS is the clear choice. Its large user base, broad integration options, and recent positive feedback make it the most reliable solution today.
In conclusion, unless your hotel solely needs locking hardware, roommaster PMS is the better fit for most operators. It offers the features, support, and recent reviews that guarantee your team will manage operations more effectively and deliver better guest experiences.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| MIWA Lock Co. |
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| Starting Price | — | From $500/mo |
According to HTR's product database, MIWA Lock Co. and roommaster PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | MIWA Lock Co. |
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| Booking Engine | ||
| Channel Manager | ||
| EPoS | ||
| Housekeeping module | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 48 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
No published case study for this goal yet.
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
What hoteliers love
While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and und... While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and understanding of user issues are needed for a more satisfying experience.
Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group... Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group bookings. However, some see room for improvement, particularly in handling rooming lists and group check-ins.
RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability o... RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability of hotel operations. Users appreciate having all reservations, guest information, and financial data in one secure platform, enhancing workflow efficiency.
Where hoteliers push back
RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creatin... RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creating and exporting reports, suggesting that enhancements could streamline analysis tasks.
Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, wh... Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, which can affect the seamlessness of using the software for daily tasks.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. MIWA Lock Co. and roommaster PMS share many core Property Management Systems features, but each has unique capabilities. MIWA Lock Co. offers 0 verified integration partners, while roommaster PMS offers 56. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. roommaster PMS leads in ease of use at 4.1/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
MIWA Lock Co.: No. roommaster PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. MIWA Lock Co. has an HT Score of 0 and roommaster has 83. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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